Teams365 Blog - POTENTIALS REALIZED

TEAMS365 #2523 - Team Building Tip 271

11/26/2020

As we go to step into the last month of 2020 it is a great time to think about picking up a copy of the PlanDoTrack Workbook and Planner. The mantra of this work is “Consistent Steps + Daily Action = Momentum”.

When we work virtually it’s important to create momentum around key activities which are important to us. What are the things which are important to you to get traction around? What do you want to make sure you take action on?
Let us know, or have discussion as a team, in terms of what consistent action you want to get In the habit of.

Best,
Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders
Coaching Skills Training | Leadership Development | Teamwork
Growing Team Leaders, One Conversation at a Time™ in the Remote Space
Contact us to discuss leadership, coaching or performance needs for your and your team
Phone: (416)996-8326

TEAMS365 #2514 – Building Connection in Your Remote Team

11/17/2020

One of the challenges of today’s remote team is that of connection which has implications for results and relationships. When people don’t feel connected it has impact on productivity, teamwork and also results.

What are the ways you are connecting your team?

Many teams these days are incorporating some, or all, of these:

Weekly or daily huddles (as time zones permit)
Virtual Co-Working Sessions (Check out The Remote Pathways podcast episode on Co-working
Peer partners who meet around key accountability measures

What are the things you are doing to help people feel connected and aligned with your purpose?

What are the best vehicles for you as a team to stay connected?

For more on the topic of building trust and connection, check out these other Teams365 blog posts:

Enjoy your conversations!
Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders
Coaching Skills Training | Leadership Development | Teamwork
Growing Team Leaders, One Conversation at a Time™ in the Remote Space
Contact us to discuss leadership, coaching or performance needs for your and your team
Phone: (416)996-8326

TEAMS365 #2460 – Team Building Tip 264

9/24/2020

Last winter I published a white paper entitled the “Remote Working Whitepaper”. It’s been downloaded hundreds of times that I can track. You can pick up a copy here.

In it, I share what I term the 7 C’s or Remote Enablers to Work. The first one is expectations – what are the agreements you are creating as a team? This might include:

Quality of work.
Communication – how much, in what channels, how regularly?
How often you meet.
The process and structure of how you meet.
What is applicable and appropriate to raise at meetings, and what should be funneled elsewhere?

Clarity around expectations creates alignment around goals. What are the conversations you want to have?

Best,
Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders
Coaching Skills Training | Leadership Development | Teamwork
Growing Team Leaders, One Conversation at a Time™ in the Remote Space
Contact us to discuss leadership, coaching or performance needs for your and your team
Phone: (416)996-8326

Join us September 17th for the one-day Stand Out Virtually! STtdio Day Masterclass - Learn more about creating exceptional virtual presentations, meetings and programs, and leave the day with your next one sketched out!

TEAMS365 #2368 –Building a Vibrant Remote Team Culture

6/24/2020

Team culture is all about HOW WE DO things here. Remote Team culture and fostering a sense of connection and identity is critical in a space where we may be members of multiple matrix teams. Take a look at yesterday’s Teams365 post - #2366 on roles in the remote space.

Our team culture consists of many different components – consider how you are building these out:

Our beliefs – What are the things we hold true? What do we believe in?
Our sayings – Consider the impact of a mantra of “better done than perfect” versus “review until all the t’s are crossed, and i’s dotted”.
What we value – How do our values show up in WHAT we do? What do our values look like in action? For example, is it speed or perfection?
Sense of identity – Who we are. What are the adjectives which describe us as a team?
Our practices and commitments – What will we ensure we always do, no matter what? Examples might include ALWAYS having a Friday afternoon status update no matter what OR ensuring that someone is available to serve customers (virtually or physically) within working hours (even if we have a meeting).

What areas of your culture could benefit from being intentional around?

Take a look at this past post #1526 here.

Check out the audio I did as part of one of the Team Leader Breakfast Café Series back in 2014 here.

What do you want to be more intentional about communicating? A strong team culture is important as it fosters a sense of identity and also signals to our team members and others, HOW we do things and what we value.

Enjoy your conversations!
Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders
Coaching Skills Training | Leadership Development | Teamwork
Growing Team Leaders, One Conversation at a Time™ in the Remote Space
Contact us to discuss leadership, coaching or performance needs for your and your team
Phone: (416)996-8326

Check out our Digital Resources to support you in your work and conversations

TEAMS365 #2184 – Effective Virtual Conversations Tip 125

12/23/2019

This week’s Effective Virtual Conversation Tip #125 takes us back into the vault of past EVC tips. This one brings us back to #25 which was “Feedback from your group is essential to facilitation growth and mastery”.

What feedback are you receiving BEFORE, DURING and AFTER, your virtual facilitation engagements? Feedback is critical at all stages.

Feedback before the session may take the form of connecting with learners before the program via voice and/or survey. Questions might include a focus on:

What are you looking forward to learning?
What should I know about your experience in the virtual learning space?
How do you learn best?
What’s important about this topic for you? Your work? Etc.

You may even ask people about how they will be following up with the learning.
Sometimes people feel that they may be speaking into a black hole. Taking time to get feedback during the session is also important. This might involve asking:

For people to share an emoji
To have people circle a number on the screen where they are in terms of their learning
To share in chat what they are learning? What they are they going to do next?

Building in time at the end of the day to receive feedback around these questions can also be important. That might include some of these questions and/or questions along these lines:

What worked well?
What are you taking away?
What should we do differently next time?

A third touchpoint where you may receive feedback about the session is:

Right after the event with a traditional survey which may go out to measure impact.

A few weeks after the event you may also want to build in a final touchpoint which can not only serve as a point of evaluation but also as an opportunity for enhanced accountability. For many of the groups I work with, we will look to schedule a call about a month after the session to check in around what they are putting into practice and what questions they have.

Take a look at what we covered earlier in EVC Tip 25. Read the original EVC Tip #25 here.

What are the conversations you want to have?

Best,
Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders | Remote Pathways Podcast
Team and Leadership Development | Coaching | Writing
Phone (416)996-8326

As we step into the end of the year, get your planning on with the PlanDoTrack Workbook and Planner or Coaching Business Builder
Looking to enhance your virtual conversations? Webinars? Pick up a copy of Effective Virtual Conversations at Amazon.

TEAMS365 #2172 – Leveraging Mentoring and Coaching in the new year

12/11/2019

Conversations are at the heart of business success in any context or industry. Whether communication is happening face-to-face, by instant message, text or email, clarity in our communication is key. Checking assumptions and looping back to ensure that our message has been received as it was intended are also critical for success.

Two types of conversations which can be important for professionals of all kinds today – leaders, individual contributors and entrepreneurs – is having conversations with a coach and a mentor. Coaching and mentoring are in fact different modalities and each brings a different focus. Sometimes, the same person can wear the hat of coach and mentor, but often they are two different relationships we enter into.

Mentors play a critical role in helping us navigate the complexities and undercurrents of an industry, an organization or a role. Mentors help us understand the nuances of an industry/organization, often by sharing their experience. Typically, more seasoned that the person being mentored, they become a go-to for questions you may not be able to take to your boss. Research over the last decade and a half has shown that similar to team effectiveness, coaching and other relationships that trust and connection are key.

You might partner with a mentor to support your development in:

Understanding what is needed to succeed in your role
Understanding the undercurrents and politics of an organization or industry
Getting a better sense of one person’s career transition
Connecting in with important people, organizations and resources related to your work
Expanding your network

Mentors typically will bring experience in your industry or with the role you are exploring. Their stories and experience serve as a springboard for your conversations.

Coaching is a separate modality and helps individuals gain clarity and awareness around their own capabilities. A coach in today’s business context is usually there to ask questions and prompt new insights via the questions and approaches they use. Coaching conversations are underpinned by the goals a person is working on, and usually focus on expanding awareness and action towards those key goals. While a coach may “once in a while” take off their coaching hat to slip on a “mentoring” or “training” hat in terms of suggesting a reading list, the role of the coach is a neutral one. The coach is invested in your own development and goals.

You might partner with a coach to help you:

Gain further awareness of strengths, challenges and blind spots
Create accountability around your most important goals
Develop clarity around goals and next steps
Understand the mindsets, belief systems, assumptions, and patterns you are embracing
Have a regular pause point to stop, focus and strategize on what’s important in terms of your next steps

As you consider your goals for the next year, what are the most important conversations to be undertaking? Is now the time to find a mentor, or a coach, or both?

Curious about either coaching or mentoring? We offer training and support in both areas. Reach out and set up a conversation today.

Enjoy your conversations,
Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders
Team and Leadership Development | Coaching | Writing
Phone (416)996-8326

As we step into the end of the year, get your planning on with the PlanDoTrack Workbook and Planner or Coaching Business Builder
Looking to enhance your virtual conversations? Webinars? Pick up a copy of Effective Virtual Conversations at Amazon.

Episode 2 of the Remote Pathways Podcast is now live! Join us as we exploer the pathways of those new to working remote, as well as the pathway of virtual team leaders. Listen in on your favorite podcast player or directly here.

#TEAMS365 #2125 – Flashback Friday – Year End Events for Teams

10/25/2019

As we move into the end of October, attention turns quickly to year-end events for teams. To give you some ideas, I thought I would dedicate this week’s Flashback Friday to a post I have shared before.

Here’s what I wrote in:

#Teams365 #1389: #FlashBackFriday: 4 Best Practices for Year-End Team Retreats

Here’s what I wrote as I shared a previous LinkedIn Pulse post entitled "4 Best Practices for Year-End Team Retreats". The post was geared to anyone who is starting to think about what your year-end retreat can look like.

“It’s that time of year for parties, year-end team retreats and other events. Are you maximizing the amount of time and impact of these team events?

Having supported year-end programming for teams and organizations for many years I thought it would be useful to share four focus areas you may want to consider as you start preparing, planning and perhaps facilitating your year-end processes.

Number One — What’s the purpose? If you had to distill down the top two or three takeaways from the retreat process or that off site, what is it? The purpose of our year-end function can impact the structure and activities undertaken in the program.

Is the purpose of your year-end event:

to build connection?
to share important information?
do some goal planning?
to build understanding across the silos, that may exist within your organization?

I’d encourage you to think about the top two or three purposes of the upcoming program and link to consideration #2.

Number Two — What is the connection to the business? Think about what is the connection to the business. It’s still very common in today’s world for people to just go through the motions of a traditional annual year end party and /or event.

Are you really maximizing that investment of bringing people together?

Could you build into that luncheon a half-day session before or after, to do some work with your staff teams to support their development, to help them look at their skills and strengths and styles and also to share with them, you know, and help them connect to the link with your business.

What opportunities do you have already formalized for bringing people together at year-end? What changes or additions do you want to make?

Number Three — Do you want to do it all alone? Many organizations today have a committee and amongst that committee membership, there may be some members who would be very comfortable in facilitating your year-end team or organizational process.

So, think about who might be best equipped to do the work? Is it you, members of that committee or maybe you are interested in bringing in an external facilitator?

One of the things we do, is either we come in and facilitate or develop activities which you can facilitate yourself.

Think about how you might be able to leverage the resources you have and or bring in some special guest speakers or external resources to contribute to the environment that you want to create.

Number Four — How are you going to take this forward? One of the biggest challenges that we see in learning and development today is this continued lack of transferability to the work place.

This was what drew me to focus more on the area of Coaching which places an ongoing emphasis on accountability and transferability to the workplace.

One the things I like to encourage organizations that I partner with to always thinking about is – How will you sustain the conversation? How will you take this forward into your work?

Hopefully any year-end retreat process or year-end meeting will have an action step and a very formalized action planning stage. Remember to build in time in the new year to revisit your commitments and accountabilities.

Here’s a quick recap:
Number One - Think about the purpose. What are the top three or four reasons or things that you want people to take away?
Number Two - What’s the link of the year-end program to the business? Is it just to have fun or something else?
Number Three - As your approaching your year-end processes, is this something you want to do or do you want to bring in a facilitator? A third option perhaps is to have something designed for you, so you can facilitate it yourself.
And finally, Number Four. What are the takeaways? How will people sustain the conversation? When will you check in on your actions and commitments?”

Have a great weekend!
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.
For those looking for tips, tools and ideas about remote work and support for your remote teams, be sure to check out these tags and resources.

#TEAMS365 #2065 – Effective Virtual Conversations Tip #108

8/26/2019

This week’s Effective Virtual Conversations Tip takes us into the landscape of coaching. Coaching is one of the many varied conversations which are taking place in the virtual space today.

Coaching has been leveraged by organizations and individuals for several decades now. Similar to sports coaching, business, executive and team coaching, supports individuals and systems to get their best work achieved. A coach is there to help a person/group/team tap into their knowledge, and create the conditions for success.

Whether it’s a business owner looking to accelerate their business, a leader to help their team be successful, or someone in career transition looking to land their next best role, coaching is a collaborative conversation, supporting the client to set goals, take action, expand their awareness and benefit from enhanced accountability. Together, these areas fuse to create the conditions to more focused and informed actions.

Let’s look at each one in turn. Coaching is grounded in helping the person or group/team being coached, get clearer on the results they want. As philosophers have written for millennium, without a clear destination it’s hard to get there. Work around vision as well as goal setting, and resourcing is foundational to the coaching processes.

Coaching is also about supporting informed action and also enhanced awareness. Many times, the things that help and hinder us are “below the waterline”. As I share in my recent workbook planner “PlanDoTrack”, it’s the habits, assumptions, values and beliefs which shape our behaviors and then results. Shein first published on this decades ago in his work from Harvard.
Think about it. As a team, if you have a belief that you will succeed with a task and have your leaders blessing to do what you need to do to make that happen, you are more likely to experiment, take risks, innovate, share information etc. If there is a belief that only one person will succeed, it’s likely that information won’t be shared, competition will ensue, and potentially you won’t be successful.

In coaching, we may spend a bulk of time “Going below the waterline” to explore, and make explicit these assumptions, beliefs, values which are driving and shaping decisions, behaviors and results.

Coaching is also beneficial due to the accountability between the coach and client. In today’s disrupted world, enhanced accountability can mean that we do keep our eyes on what’s important, rather than feeling whiplashed from bouncing from one marker to another. Peer accountability can play a key role when the coaching conversation is expanded to many, as in group and team coaching.

Where might coaching benefit your organization or your self? What results are you looking to achieve in the next 12 – 18 months?

Set up a call to discuss how we can support your organization with coaching services, or training of your leaders in coaching. Reach out with an email to me at [email protected].

I look forward to hearing from you,
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.

#TEAMS365 #2044 – Effective Virtual Conversations Tip #105

8/5/2019

This week’s Effective Virtual Conversations post takes us to #105 in the series. The focus this week is on the skill set of Accountability. It’s much harder to track things in the virtual space, given that our time windows of synchronous moments when we are together can be limited. At the same time, our work may still be interdependent.

With this in mind, it is important to discuss what accountability can look like on your team, and how you want to support it.

Consider these ideas for supporting virtual or remote accountability:

Make it visible – Keeping things visible allows us to keep things top of mind. If there are key goals are there dashboards or visible measurement items, you can create and share in your intranet or team portal?
Create peer accountability partners – In the virtual space, relationships are essential, and we may not take time getting to know our peers. Creating peer accountability partners where everyone has one or two buddies, helps with information flow across a team, and also can boost the needle on accountability.
Help people see the bigger picture and connections – Many times team members don’t realize how interconnected things are, and that their work may directly impact another team members. Help teams members see the bigger picture of tools and also how their work flows into another's.
Build in time to check in – What doesn’t get tracked, doesn’t get done. What time are you building in for tracking and check in? This might be 5 minutes in a weekly team meeting, or via one-on-one calls.
Model accountability – If leaders are not following through it’s hard to ask team members to follow through. Model accountability and walk your talk!

Best wishes,
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.

#TEAMS365 #2037 – Effective Virtual Conversations #104: Building and Eroding Trust

7/29/2019

This week’s Effective Virtual Conversations tip takes us into a core topic for virtual conversations – that of TRUST. Without Trust and Connection in a virtual conversation, it’s unlikely that people will engage. As I write in Effective Virtual Conversations, part of creating a more engaged conversation space is about building trust and connection.

Today’s post gets you to stop and consider these questions:

What is helping TRUST in your virtual relationships?
What is hindering TRUST in your virtual relationships?

Things may be further magnified in a virtual space given that we don’t see the “full picture”, only a small sliver of their world via the screen.

Some ways to boost trust in the virtual space might include:

Taking time to share more about your work and how that relationship fits into it
Making conversation touch points more frequent
Including both formal and informal relationship building time
Being intentional in creating agreements about how you will work together. This could include things like – how often will we communicate? What is the best way to communicate?
Taking time to share more about yourselves (as appropriate)

Reducing Trust might include:

Not following through
Failing to provide appropriate information
Not letting a partner know of something in a timely manner
Not being clear in directions which leads to a faulty end result

What can build or erode trust with your partners?

Best wishes,
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.