Category: Virtual Teams

TEAMS365 #2581 – Team Building Tip 266 – Pitfall Alert

10/15/2020

This week’s Team Building Tip gets you to consider the PITFALLS you may be facing – as a team or organization.

One of my current writing projects is the Daily Remote Guide. Recently we explored some of the pitfalls to remote work including:

Different types of social Interaction than what we experienced in the in-person space - While we can’t meet at the water cooler, what is the virtual watercooler you have access to?
Visibility - Several recent studies have found that many younger professionals are concerned about their visibility during this session. Out of Sight Does Not Mean Out of Mind. If you are concerned that no one knows what you do, consider how you can create more opportunities for sharing across the team?
Many items get magnified - From glitches to where there are gaps, consider how things get magnified in the remote space.
Collaboration - As I like to say, “no person is an island”. What’s going to help you collaborate across distance and space?
Myths - Many of the myths around remote work have been busted in recent months. From previous myths such as “if people work from home they will just sit around in pajamas” to “we really can’t connect virtually”. What are the myths which exist in your organization or industry? What’s going to help to dispel them?

What is going to support you?

Best wishes,
Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders
Coaching Skills Training | Leadership Development | Teamwork
Growing Team Leaders, One Conversation at a Time™ in the Remote Space
Contact us to discuss leadership, coaching or performance needs for your and your team
Phone: (416)996-8326

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TEAM365 #2382 – Remote Team Builders – Nine Areas Team Members Can Benefit From

7/8/2020

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Remote teamwork is here to stay for a little longer in many organizations. While team development may not be the first thing on everyone’s mind, it’s likely that teams will require some attention in the upcoming months. Research continues to indicate that teams of all kinds need both a focus on results as well as relationships.

Several months ago, in early March, before the pandemic hit North America, I released a Remote Working Whitepaper. In it, I explored 7 Different types of Remote Enablers, things that help us do better work in the remote space. While many have become experts in remote work in recent months, this has been the landscape I’ve led teams, programs and businesses in for almost 30 years.

A few weeks ago, I launched a new on-demand program entitled “Remote Team Builders” which covers a couple of activities in eight different areas which remote teams can benefit from. The areas I cover in the nine-part program are:

Module 1 – Remote Team Enablers
What helps remote teams thrive? I dig more deeply into what I call the 7 Cs or the Remote Team Enablers.

Module 2 – Openers for Remote Team Building – Two Activities
We remember the start and end of things. Having a strong start to a virtual meeting is key, signalling that this is not just going to be “Any call”…

Module 3 – Creating Connection in Remote Teams
What can you do to quickly connect remote teams? Check out these two activities and think about others you might have at your disposal.

Module 4 – Working with Goals – 2 Frameworks
Goals are key to alignment in the remote space. Listen and watch the short video I share about creating SMART-E Goals.

Module 5 – Strengths and Remote Teams – 3 Activities
What are the strengths your team members bring to the table? How are you harnessing these? What blind spots might they be creating?
Don’t know what yours are and want to learn more? Contact me to discs a Remote Team Day and/or some 1-1- coaching for yourself. You can reach out by phone to 416-996-8326

Module 6 – Collaboration in the Remote Space – 2 Exercises
Collaboration is key in the remote workspace. What are some of the essential ingredients for collaboration? Check this out.

Module 7 – Styles – 2 Areas to Explore
What are the different preferences of those on the tam? What do you know about how others like to communicate, make decisions, and what they prioritize? Being clear on this is critical.

Module 8 – Closers in the Remote Space – 2 Exercises
What are the different was you want to create a solid ending to a call? What will support ACTION and RETENTION after the call? Check out these two closers in the remote space.

Module 9 – Now What? Putting This into Practice in Your Work!
What are the areas your teams might benefit from? If you’d like to explore these eight areas more in depth, check out the Remote Team Builders on-demand course. It’s normally $129 US and save $32 by using the code TEAMS365 until July 15th.

Enjoy the focus!

With best wishes,
Jennifer

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TEAMS365 #2209 – 20 for 2020 Day 17: Focusing in on Strengths

1/17/2020

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Supporting team members around strengths can help boost productivity, engagement and zest! What can we specifically do to spark that conversation? In today’s Flashback Friday post, I reach back to a post from 2017, where I shared the facilitated instructions from one of the exercises found in the 40 Ways to Work with Visual Cards. This exercise can get you sparking a new conversation around strengths. Here’s what I wrote in Teams365 #1387.

In today’s post, we’re exploring strengths for virtual teams. How do you make it happen?

Helping team members understand their strengths helps teams leverage their skills and harness their capabilities. Gallup has also found very compelling results when team members are able to bring their strengths to work every day.

In addition to the StrengthsFinder, teams may also want to investigate another strengths assessment that being VIA Strengths – Values in Action.

The following is a short warm-up activity to a more detailed discussion as a team around your strengths.

When I’ve seen you at your best….

Time: 15 minutes
Materials Needed: None

Instructions:
Virtual team members need acknowledgement as well, particularly as they may receive less feedback that teams who can see each other face-to-face.

Ask team members to think about one person on the team who they have liaised with, or worked closely with (virtually) in the last quarter. At one of your team meetings you will give people the opportunity to share with that colleague responses to the following questions:

I see one of your strengths as….
I appreciate …..
Going forward, as we work together, I’d like to ask you to ______
You bring ….. to our team.

This is an activity which will cultivate positive emotion and will bring team members closer together. Teams need positive reinforcement, as well as constructive feedback. For more on the concept of constructive feedback, check out the Foundations of Feedback series I did. It will be of interest to teams of all kinds who are hoping to build more of a feedback culture.

Enjoy your conversations,
Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders | Remote Pathways Podcast
Team and Leadership Development | Coaching | Writing
Phone (416)996-8326

As we step into the start of the year, get your planning on with the PlanDoTrack Workbook and Planner or Coaching Business Builder
Looking to enhance your virtual conversations? Webinars? Pick up a copy of Effective Virtual Conversations at Amazon.

Winter 2019 programs start this week including the Coaching Biz Growth Lab (an annual focus on coaching business development), GroupCoachingEssentials (8.75 CCEs), the Advanced Group and Team Coaching Practicum (10 CCEs) and the Virtual Facilitation Essentials program (8.5 CCEs) - geared to support you in creating more exceptional virtual conversations. Finally the Mentor Coaching Group for Winter 2020 will begin - aimed at coaches who are working towards their ACC, PCC or renewing.

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TEAMS365 #2136 – Keeping Your Remote Team All on The Same Page: 3 Things to Consider

11/5/2019

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One of the greatest challenges in team work today is leading a remote or virtual team. Helping people feel connected when they may be working at opposite times of the day, and parts of the world, for the same project can seem daunting.

In my work as a team coach, consultant, and author, I love the work that I get to do with remote teams. It may be because I led remote teams most of my thirty-year career, or it may be that the notion of diversity energizes me. If you have met me more than fifteen years ago, you would have found me connecting with my team which was spread across ten countries, with more than fifteen nationalities represented.

What can we do to help our remote teams stay on the same page? Here are three things to think about:

#1 – Strengthen your team identity and culture. Our team identity and culture clarify WHO we are, and HOW we do things. The stronger our team culture is, the clearer we are about what is unique to us as a team, as well as what is acceptable and unacceptable. In a remote team, or virtual team, being focused on these areas can be important. They create clarity. They help us know what’s expected when we are part of one team. When you are part of a matrix structure (very common in the remote space) it’s critical that we are clear on how doing things on one project may vary from doing things on another project with another team.

Having a strong team culture can also repel or attract. It can help people feel “bigger than themselves” and feel a sense of connection or belonging. At the same time, it may signal to non-team members that this team is different.
What is your team identity?

#2 – Consistency. Consistency is important in today’s VUCA world. As I am going to share in a post tomorrow around VUCA and teams, being consistent with process and practices can also create stability in what can often be perceived as a turbulent business context.

If you have said that you are going to meet bi-weekly, make sure meetings happen. If you are expecting reports weekly, be sure to follow up.

What does consistency mean for your team? What can it look like?

#3 – Create regular connection points. What are the touch points team members have, both formally (through team meetings) and informally (through mentoring, peer partners and other ideas)? Consider as a team what “regular” means, and what the right frequency is. Again, connection points create a sense of belonging and team. If we say we are a team, but don’t ever connect, how do we know what people are doing?

Connection points can be digital (like Slack), virtual (like Zoom team meetings) and in-person (quarterly or annual get togethers for the team).

What is the best frequency for your team?

Best wishes,
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.
For those looking for tips, tools and ideas about remote work and support for your remote teams, be sure to check out these tags and resources.

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TEAMS365 #2135 Effective Virtual Conversations #118: Remote Team Tip: Face to Face is Still Important

11/4/2019

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There is a fallacy in today’s remote team context that everything can be done remote. Remote does not mean out of touch. Remote does not mean we don’t see each other or need to.

Where possible, it can be very useful to come together as a team for events – team meetings, team connection and/or team retreats. While this may not occur every week, month or quarter, aiming to bring people together for face-to-face activities can deepen the connections, and extend the conversation, which can be more challenging when we try to it virtually.

Here are some possible ways to incorporate more face-to-face time:

#1 – Be sure to stream where you can. Many teams today are opting to move to platforms like Zoom or Facetime where it’s literally like you are seeing each other. Have people share something from “outside the screen” to help build a greater sense of “Who is Who”, and the context in which they operate within.

#2 – Block in time and budget to focus on face-to-face meetings. Some teams will bring people together each month or quarter, whereas for some teams it may only be once a year or every two years. With the sub-regional team I lead years ago, we got together every year for a FULL 1.5 days. The amount of time we spent formally, and informally, had a positive residue all year long. Consider what is going to be the best balance of work, sharing, formal and informal time for longer retreat meetings.

#3 – Make a point to rotate meeting time. Inevitably it is often one or two people who are asked to meet at a different time. Frequency and consistency around meetings are important for everyone. What is the best rhythm for your team?

For more on this topic, consider reading these posts:
Teams365 1224 - Visuals in Remote Meetings
Teams365 #1911 - Effective Virtual Conversations Tip 87
Teams365 #1773 - Five things to get on the calendar right now

Not sure what to do when you get there? Check out the 20 Focus Areas for Remote Team Development Ebook. It includes facilitated instructions to 20 different things you can do with your remote/virtual team. Purchase and download a copy here.

Have a great week,
Jennifer

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#TEAMS365 #2118 #Flashback Friday – Remote Work Landscape in 2015

10/18/2019

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This week’s Flashback Friday takes us into some of the past posts I’ve included around working remote. As someone who supported teams more than 25 years ago in pretty extreme remote environments, helping teams thrive in the remote space has been a key passion and focus for me. This week’s post takes us back to some of the stats around remote work we started seeing back in 2015. Remote work is not new, rather, it is becoming more common place for employees of all types.

I like to look at the landscape of remote work and some of my current writing is expanding on this. Let’s take a look at where we were in 2015, only 4 years ago, around the landscape of remote work. Here’s what I shared back in Teams365 post #994:

Recently I’ve done a series of posts on virtual and remote team leadership. Learning how to be an effective virtual leader is one part of the equation of moving to a more mobile and engaged workforce. Another key part is creating an enabling environment for virtual and remote work, which may include ensuring there are adequate resources, policies and expectations around virtual work.

Here’s some research around the drivers for developing a more remote workforce. Softchoice’s study the “Death of the Desk Job” found through their survey that:

62% of employees believe they are more productive working outside the office
61% of employees prefer working the equivalent of an eight hour workday broken up over a longer day, rather than in a single 9-5 block
57% of employees work on personal and/or sick days, and 44% of employees worked on their last vacation
24% or organizations have set clear policies and expectations around appropriate work activities after business hours
74% of North American employees would quit their job for one that allow them to work remotely more often
70% would quite in favour of a position that offers increased flexibility

Reference: http://www.softchoice.com/about/press/2015/177 as quoted in HRD Issue 4.3, pp 48 in the article "Is your organization ready to be flexible?"

What you do know and notice about the appetite for remote work at your organization?

(You will find the original post here)

As you think about your world of work, industry and geography – what has changed? How have things shifted in the last 4-5 years? What trends are you seeing – let us know by commenting below.

Best,
Jennifer

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#TEAMS365 #2111 – FlashbackFriday: Remote Team Mistakes

10/11/2019

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This week’s Flashback Friday post takes us back to a post from 2017 on Remote Team Mistakes. Our focus these last few months has been on remote team mistakes. Here’s what I wrote in Teams365 #1163:

This month's focus here at the Teams365 blog has been on virtual and remote teamwork and leadership. Check out our March 2017 posts if you haven't been along on the journey so far.

Today's post covers a range of virtual team faux-pas or mistakes. Things that when overlooked, can lead to missed opportunities, and sometimes a reduction of trust and connection. Consider how you might as a team be able to avoid these and what solutions make most sense for you:

* Not trying to meet regularly - Regular meetings are important in the virtual domain AND an important corollary is that meetings should meet the needs of the group in terms of efficiency. What can be shared before or after the meeting rather than during the meeting. "Out of sight does not always equal out of mind."
* Not thinking that different team members need support - Being on a virtual team can be isolating. While many of us love the autonomy this provides, it does not mean that we don't need support. Be clear with support needs across the team. Regular 1-1s can be important in the virtual/remote world.
* Not considering what type of support different team members need - Given that teams are diverse and complimentary, it is likely that team members will need different types of support. Spend time this week inquiring what type of support is most useful if you don't know.
* Duplication of effort - Watch for how much duplication of effort occurs. This can be a signal that some changes are required around roles and responsibilities, priorities and/or communication.
* Priorities that become competitive - Having a line of sight across the team and priorities can be important in avoiding or minimizing this mistake
* Not having consistent measurement across the team - What does success look like from each team member's perspective around their current priorities and initiatives. Be careful to note what consistent measurement means and looks like.

What other faux-pas are you aware of or want to take note of for your team?

Enjoy your weekend,
Jennifer

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#TEAMS365 #2109 – Remote Myth Buster: “They’ll Understand” – We may need to over communicate in different ways.

10/9/2019

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Many of the skills we employ in the in-person world become augmented when we work remote. For example, let’s explore communication. Communication is always critical in any workplace context. As we shift to remote work, it become even more nuanced, with considerations around:

What is the best way to communicate an issue which needs to be addressed by my colleague 12 hours ahead in terms of time, but who I will not cross paths with?
What are my colleagues’ preferences in terms of communication? Consider:
- Do they like a lot of detail? Context? Just the briefest of information?
- What is the channel of preference – Phone? Email? IM? Other?
- If we are using different platforms, like Slack, how can I share more detail, context and background in the message I am addressing?
- What considerations and adaptations should I make given that English is not all our first working language?

Given the volume of information coming at people it also can be important to reinforce key messages through multiple communication touch-points. Just saying an important message once is not enough. Consider reinforcing messaged in different ways – i.e. via email, talked about in the team meeting, shared via video message etc.

Finally, check for understanding. In one-on-ones, via email and/or chat, what do people understand? What have they heard from the messaging? Have them rephrase or feed back to you what their understanding.

Communication is a cornerstone of high performance. Clear communication across distance, time and culture can be even more complex.

What are you doing to ensure that your communication is the best suited for the context and message? What are you doing to ensure that it's understood as it is intended?

Best,
Jennifer

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#TEAMS365 #2108 – Performance Reviews in the Remote Space

10/8/2019

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This week takes us into the interesting landscape of performance reviews in the remote space. Just as feedback is important in the in-person realm, feedback in the remote space is also important. Perhaps even more so, given the isolation and possibility that things can get off the rails very quickly.

Just as in in-person work, it is important to provide feedback and checkpoints on a regular basis. Usually the pace around everything is faster in the remote space, so consider how you might build in monthly or bi-weekly checkpoints for team members to see how they are doing.

Questions to consider when shifting performance reviews and conversations to the remote space:

HOW do we evaluate? Considering your feedback process is critical for remote workers. We want to be sure that they are getting regular, consistent feedback. No comments, or radio silence, is not enough. Consideration around HOW we evaluate - through written feedback, verbal feedback, review of job products - is a great starting point.

What are the different sources of feedback? Given that people are liaising with lots of different members, WHO is well placed to provide feedback? HOW do we invite them to provide feedback?

Getting really clear on outputs - In the remote space what we see in work is usually the end product. Being super-specific around outputs and what success looks like is very important in any type of performance conversation. Measuring on the process is usually a little trickier as it often is not seen, so consider how you are speaking to success measures and outputs in your performance conversations.

Provide multiple checkpoints - Formal feedback cycles may be much quicker than in-person given that we usually don’t see each other and informally connect with updates. What are the checkpoints you are going to put into place to make sure that people are feeling supported, and that issues are being “caught” in time?

Micro-monitor, don’t micro-manage - Micro-monitoring is a key part of virtual team success. When we have staff who work remote, it’s key that we are monitoring their results and outputs, rather than trying to micro-manage what they do. Micro-management is usually impossible or improbable given distance. Together with members of your team, set up a schedule to track, report and discuss key metrics and milestones.

What is important to put into place for your performance reviews?

Best,
Jennifer

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#TEAMS365 #2106 - Sunday Weekly Round Up

10/6/2019

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Welcome back to the Sunday Weekly Round Up. As we step into the final quarter of the year, I wanted to include a couple of posts that also get you thinking about what is still outstanding for you to complete this year.

Be sure to check out the following posts:

Saturday’s Weekly Journaling Prompt 70 – What do you want to make sure you complete by year end? Read it here.
Friday’s Flashback post which explores Empathy and Connection in Remote Teams. Read it here.
Thursday’s Team Building Tip – What will keep you grounded? Is it time to revisit your values and beliefs to see how they can help you through all the changes? Read this week’s TBT here.
Wednesday’s post on Remote Work Pathways. Read it here.
Tuesday’s post continuing the remote work conversation. Read it here.
Monday's Effective Virtual Conversation Tip #113 on distractions. Read it here.

Enjoy the rest of the weekend!
Jennifer

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Teams365 Blog

TEAMS365 #2581 – Team Building Tip 266 – Pitfall Alert

TEAM365 #2382 – Remote Team Builders – Nine Areas Team Members Can Benefit From

TEAMS365 #2209 – 20 for 2020 Day 17: Focusing in on Strengths

TEAMS365 #2136 – Keeping Your Remote Team All on The Same Page: 3 Things to Consider

TEAMS365 #2135 Effective Virtual Conversations #118: Remote Team Tip: Face to Face is Still Important

#TEAMS365 #2118 #Flashback Friday – Remote Work Landscape in 2015

#TEAMS365 #2111 – FlashbackFriday: Remote Team Mistakes

#TEAMS365 #2109 – Remote Myth Buster: “They’ll Understand” – We may need to over communicate in different ways.

#TEAMS365 #2108 – Performance Reviews in the Remote Space

#TEAMS365 #2106 - Sunday Weekly Round Up

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