Teams365 Blog - Potentials Realized

#TEAMS365 #1995: Effective Virtual Conversations #99

6/17/2019

This week’s Effective Virtual Conversations tip asks you to consider the question: “What opportunities are you not seizing?”.

Remote work and virtual conversations are becoming increasingly important in today’s workplace. Whether disruption is occurring because of impact on travel (consider things like the wild weather events of the last few months which has impacted not only air travel but location sites), or due to opportunities emerging, what opportunities are you not seizing?

Consider these ideas:

Experimenting with remote workdays. What happens with productivity when people move to one or more remote workdays? What do you
Declaring meeting free days or time windows. With meetings becoming an immense time sucker for so many professionals today, what would it be like to declare meeting free time. Time when people could focus on getting work completed, rather than meeting on work for the next day. Some organizations might consider with earmarking an entire day meeting free, while others might note that they meet in the afternoon only, keeping the morning free for high impact work. There may be times of the day which could naturally be better for collaborative work such as mid-afternoon, rather than times of day when deep thinking is required – which brain science is showing could be in quieter windows, and when the brain is more fresh.
There may be opportunities to use different platforms. Consider shifting to a streaming service (where you can see everyone) rather than doing a phone only. The visual cues of being seen may shift focus and attention, and also dissuade some team members from doing more than one thing at a time.
Incorporate more interaction. Rather than simply having a report back, consider how to involve insights from the team regularly using annotation (sharing ideas on a white board) or using chat as a way to focus on

Enjoy!
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.

#TEAMS365 #1988 – Effective Virtual Conversations tIP #98: Virtual Conversation In Focus: MOOC

6/10/2019

Welcome back to another Effective Virtual Conversations tip. This week we are zooming into one specific type of virtual conversation: the MOOC – Massive Open Online Course. The term was originally pioneered in the formal education sector, with platforms like Coursera and EdX bringing us university level courses for the masses. Personally, I’ve extended my own learning (which consists of a Master’s degree, a Post Graduate Certificate, multiple professional certifications) with great courses through both the Coursera and EdX platforms. I’ve taken courses on The Science of Happiness, Emotional Intelligence and Coaching with Compassion. All three courses have found their way into my own program design and consulting and coaching work with teams and organizations.

The benefit of these courses is that it gives you access, usually at a budget friendly price, to current academic thinking and research. For those of us who are practitioners, the value is in ensuring that we are grounding our approaches in the latest. At the same time, we don’t have to sign up for a full-course load and can take programming that truly is of greatest service to us.
Another benefit of these types of courses is that they are usually on-demand, which means that you can take them at your own pace. Formal assignments ensure that you remain on course and time.

This week think about how new and on-demand learning could support you in your continued growth and effectiveness as a professional.

Best wishes,
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.

#TEAMS365 #1981 – Effective Virtual Conversations Tip 97: Listening in the Virtual SPace

6/3/2019

Welcome back to another Monday Effective Virtual Conversations tip. This week’s tip focuses into the skill of listening.

As both leaders and team members listening is a critical skill, particularly in the virtual space. It is important for all of us - leaders, entrepreneurs, individual contributors and team members.

Keys to listening in the virtual and remote space are to ensure that we are:

Focusing – Focusing 100% of our attention on the person who is speaking – not using other devices or focusing on other things.
Listening to the tone as well as the words. If you are streaming, what do you notice about the body language?
Listening for the pause points – What does their speed and rate of pitch say? How quickly or slowly are they speaking.

Finally, do you fall into one of the biggest pitfalls of listening today? We want to make sure that we are listening for what is really being said, rather than listening to respond. One of the greatest challenges for most professionals today is that they are so focused on figuring out what they plan to say, that they really are not listening to what is being said. What are you listening for?

I recently came across a great article by Ben Gross on the importance of listening. Here's a link to his article on listening.

It is often said that employees leave managers, not companies. What can you do to boost your listening skills? What did you notice about your last conversation?

Best wishes,
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.

#TEAMS365 #1974 – Effective Virtual Conversations Tip 95: Integrate Annotation

5/27/2019

This week’s Effective Virtual Conversations tip gets you thinking about creating more interactivity in your next virtual program. This week’s EVC tip gets you thinking about using the tools of annotation.

Most virtual platforms will have the option of enabling annotation, where people can write on the screen.

Annotation might involve getting people to:

Circle things they are in agreement around
Check things off on a list
Write things on a blank white screen/PowerPoint
Create a logo which represents what people are bringing to the call

Annotation is a great supplement to using chat, and it will also provide more hands-on interaction. When requested to write something on the screen or circle something we are less likely to multi-task or be doing something completely different.

This week consider how you could incorporate more annotation and interaction into your virtual conversations.

Best wishes,
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.

#TEAMS365 #1967 – Effective Virtual Conversations Tip 94: Virtual Facilitation Tip

5/20/2019

In this week’s Effective Virtual Conversations Tip #94, consider using a map to create more engagement in your virtual sessions. Maps create a visual anchor for group members.

Maps can take a variety of forms, from:

Geographic maps (i.e. map of your region, country, the world)
A roadmap of where you are going
A process map – what the steps are

Incorporating a map into your next call, may help people:

Get a sense of location and context
Identify where they are in relation to each other
Visualize what a process can look like
Remember what a sequence is

It is likely that I will incorporate a number of maps in a virtual call including:

A geographic map (Where are you calling in from today?)
A process map – Identify the area which is the one you find most challenging
A roadmap of our call sequence (shown at the start and possibly the end)

What type of maps could you incorporate in your next call?

Best,
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development).
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in an digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.

#TEAMS365 #1960 – Effective Virtual Conversations Tip 93: Virtual Facilitation Tip

5/13/2019

As someone who has led a variety of virtual calls for the better part of the last 15 years, I often get questions around quick techniques we can use to “jazz things up” with hearing from different people on the call.

While some people will attend a virtual session thinking they can multi-task, if you really want to create a powerful learning context create agreements around engagement and how you are going to call on group members during your time together.

Last week I shared the tip of calling on people from A-Z. This week consider using an East to West (or West to East strategy). This provides a little more interest and mental power in keeping the call moving.

To support this process, during one of your call kick offs as an energizer you may want to get people to share their location (or where they are calling in from – city, state or country) by dotting themselves on a map.

These approaches are yet another quick way we can “Avoid the Death by Conference Call”, creating more engagement for our group members.

Best wishes,
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development).
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in an digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.

#TEAMS365 #1953 – Effective Virtual Conversations Tip 92

5/6/2019

Welcome back to another Effective Virtual Conversations tip. As many of you may recall, my 2017 book of the same name explores multiple tips around virtual facilitation. Whether you are leading a conference call, webinar or virtual team meeting, having a variety of "GO TO" tips and tools in your back pocket can shift your virtual event from a "snoozer" to something more engaging.

One thing that you’ll want to have in your back pocket is a variety of A – Z tools. For ideas on this, check out the A-Z of virtual and remote digital download OR the new 20 Activities for Your Virtual and Remote Teams.

There are many other ways we can incorporate an A-Z in our virtual work including:

“Going around the room” in an A-Z order by first name or location or job responsibility. Calls are more interesting when we do get to hear different voices. Is there a way to call on everyone to include their ideas or thoughts at a part of the call?
Using an A-Z warm-up by going around the room and having everyone share alphabetically a success the team has had already this year. For example:
- A – New client named ABC company
- B – Boundaries of our geographic location expanded
- C – Compensation changes etc...
Incorporating an “Eye Spy” activity where everyone has to share an item from their office which starts with that letter.

The intent of an activity like this is to jazz things up a little bit, in a quick way, so that people are not as apt to multi-task.

What A-Z activities might you undertake in your work?

For more ideas, check out the past Monday Teams365 blog posts which usually include an Effective Virtual Conversations Tip.

Enjoy the start to your week,
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development).
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in an digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.

#TEAMS365 #1946 – Effective Virtual Conversations Tip 91

4/29/2019

Welcome back to another Effective Virtual Conversations! This week’s post gets you thinking about “recording”.

It’s likely that in today’s remote work environment that someone is going to be late and/or not attend the meeting. While you don’t want to get into the practice of having people miss meetings, making sure that they can be recorded is an important option, particularly as it can serve as a record of the meeting.

If you are going to record, be sure to check out any local legislation and/or policies around recording and privacy and what agreements need to be obtained in order to share the recording. Check out Rev.com and Temi.com, two transcription services that offer low cost options. You’ll want to try out a couple of options to see what is going to work best for you, AND this can save a lot of time which used to be spent on having someone take hours typing in their handwritten notes.

One real benefit to recording meetings is that you can use the transcript from the call to serve as official meeting minutes. It can also serve as a “going back to” place to confirm who is going to do what as a result of the call.

Another consideration is where will things be housed. Consider a common naming system (i.e. date, focus) and also consider how additional materials may be housed. This could include handouts and other items.

What’s important for you to note about recording with your virtual conversations?

Best wishes,
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2018) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Now available – PlanDoTrack Workbook and Planner - Order a copy today on Amazon
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development).
Check out the new 19 Tips for Productivity On-Demand Course. If this is your year to get things moving, check it out now. Join Jenn for bi-weekly live group calls until July. $129 US. Learn more and enroll here.

#TEAMS365 #1939 – Effective Virtual Conversation Tip 90: To Drip or Not to Drip?

4/22/2019

For those that work on creating and delivering on-demand courses which people consume at a later time, this week’s Effective Virtual Conversations tip gets you to think about the question “To drip or not to drip?”. What’s dripping you ask? Dripping content that is.

When you create a course that may be several hours in length, it can be useful to consider if you are going to release all the information at once or if you are going to release it “drip by drip”. It could be released on a fixed schedule (ie. weekly, daily or monthly).

There are pros and cons to both approaches. When dripping content, it can provide a continuous stream in bite sized pieces. When releasing it all at once it allows the person consuming the content to do it at a pace that works for them. This may be really beneficial if someone has a limited window of time to work within, but it may not be as advantageous if the content needs to be put into practice before they move on. Withholding the content in that instance may be more advantageous so they need to “put it into practice” rather than move on.

Consider your design work right now – is it best to drip or not to drip? What’s going to work best? What do your colleagues do?

What do your clients want?

Take a look around and see what other courses do. Discuss with others what could work best.

Best wishes,
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2018) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Now available – PlanDoTrack Workbook and Planner - Order a copy today on Amazon
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development).
Check out the new 19 Tips for Productivity On-Demand Course. If this is your year to get things moving, check it out now. Join Jenn for bi-weekly live group calls until July. $129 US. Learn more and enroll here.

#TEAMS365 #1932 – Effective Virtual Conversations Tip 89 – Always have a back up

4/15/2019

This week’s Effective Virtual Conversations tip gets us thinking about what often is the norm, not the outlier- when technology happens. In a virtual setting a core practice is to “always have a back up”. Technology will break down.
Having a back-up is important on many levels. It may include:

Having another line/service in case your preferred service breaks down
Communicating to the group what to do in the event of tech failure (i.e. should they try to call in again, and then switch to another platform OR should they look to email to find instructions)
Having a list of all contacts for the call – this could include email addresses and phone numbers along with your class list
Having a back-up computer/laptop in case your system goes down (or decides to update)
Having a back up copy of your presentation loaded to the cloud and/or USB key
Having a back up copy of your material (print)

Remaining calm and moving into contingency mode is key when facing a tech issue. Before anything happens work through your own list of what you will do and write it down. Have these items in a location which you will naturally “go to” in the event of a break-down.

What else is important for you to note around having a back up?

With best wishes,
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2018) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Now available – PlanDoTrack Workbook and Planner - Order a copy today on Amazon
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development).
Check out the new 19 Tips for Productivity On-Demand Course. If this is your year to get things moving, check it out now. Join Jenn for bi-weekly live group calls until July. $129 US. Learn more and enroll here.