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TEAMS365 #2374 – Back to the Basics: Teamwork Skill: Listening

6/30/2020

We’re heading Back to the Basics as today is Tuesday. This week’s teamwork skill in focus is listening. How are your listening skills on your team? Are you doing a good job of listening to each other?

Listening in both the in-person realm and the virtual space can feel like a bit of a lost art form sometimes. Here are a few things to consider as you think about listening:

What are you doing to signal that you are listening?
What are you listening for? Are you listening to really hear what the other person is saying or are you listening to figure out how to phrase your reply?
What are you noticing about the energy of the conversation? Are you listening for how fast they are talking? The words they are using? What’s really important to them?
What is not being said in the context of this conversation?
What are the elements which are not being talked about?
What do you notice about the tone and energy of the conversation?

As a team, it may be interesting to share what you each notice about listening. My guess is that everyone will be listening in different ways.

What’s important to note as a team around this?

And so, this wraps up our June posts. This month I brought in the new Tuesday series around going Back to the Basics. This joins the Thursday Team Building Questions and Friday’s Flashback Friday series. This month continued a focus on teamwork, a core focus of my business. I hope you got tips for both your remote and in-person teams, especially for those that are returning back to face-to-face work.

Best,
Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders
Coaching Skills Training | Leadership Development | Teamwork
Growing Team Leaders, One Conversation at a Time™ in the Remote Space
Contact us to discuss leadership, coaching or performance needs for your and your team
Phone: (416)996-8326

Check out our Digital Resources to support you in your work and conversations

TEAMS365 #2373 – Effective Virtual Conversations Tip 152

6/29/2020

It’s the start of another week and this week’s Effective Virtual Conversations Tip #152 is all about PAUSE. Where could you benefit from taking a bit more of a pause – figuratively and literally?

One of the challenges professionals have faced this year has been the lack of pause in their work. For many, shifting to the virtual and remote space involved a tsunami of flurry. For those of us who already worked in the remote space it also meant a flurry of people using the same technologies and often access points we do.

Many have complained about Zoom fatigue and how exhausting virtual calls can be. One reason may be that leaders of calls don’t always leave in a pause during their calls. Consider how you might incorporate one of these pauses in an upcoming call –

Giving people 2 minutes to capture and schedule their next steps after a call
Providing group members with the opportunity to pause and have a 5-10-minute conversation with others
Providing people with a quick opener or energizer at the start of the call, geared to get them thinking about what their own connection is to the issue. Note, this will likely lead to a better call quality overall!
Having a short co-working session with colleagues to boost focus and attention

What else might you be able to do to boost your time in having a pause?

Best wishes,
Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders
Coaching Skills Training | Leadership Development | Teamwork
Growing Team Leaders, One Conversation at a Time™ in the Remote Space
Contact us to discuss leadership, coaching or performance needs for your and your team
Phone: (416)996-8326

Check out our Digital Resources to support you in your work and conversations

TEAMS365 #2372 – Weekly Review

6/28/2020

Welcome back to another Sunday week in review installment here at the Teams365 blog post. Today’s post gets you to stop and take a look back at this week’s blog posts which have included:

Best,
Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders
Coaching Skills Training | Leadership Development | Teamwork
Growing Team Leaders, One Conversation at a Time™ in the Remote Space
Contact us to discuss leadership, coaching or performance needs for your and your team
Phone: (416)996-8326

Check out our Digital Resources to support you in your work and conversations

TEAMS365 #2371 – Weekly Journaling Prompt 106

6/27/2020

Welcome back to the 106th Weekly Journaling Prompt. This week’s prompt is “I appreciate”. What do you appreciate and are grateful for? As I have written in the past, gratitude plays an important role I health and well being.

As I shared in Teams365 #331:

Flowing from gratitude are a number of health and psychological benefits which include higher levels of optimism, increased positivity, more pro-social relationships, happier relationships, and also lower levels of toxic thoughts. As you will read, one practice which has been shown to increase gratitude and the benefits is keeping a gratitude journal, which is as simple as writing down on a weekly basis five things you are grateful for that week.

You can read more about what science has found about the importance of gratitude and how to incorporate more of this at this link from the Center for Greater Good from the University of Berkeley.

What are the things you are grateful for? What would it be like to keep a list of what you are grateful for on a regular basis, even if it’s as simple as listing out the top 3 things you are grateful for?

Enjoy the rest of your weekend!
Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders
Coaching Skills Training | Leadership Development | Teamwork
Growing Team Leaders, One Conversation at a Time™ in the Remote Space
Contact us to discuss leadership, coaching or performance needs for your and your team
Phone: (416)996-8326

Check out our Digital Resources to support you in your work and conversations

TEAMS365 #2370 – FlashbackFriday – Teamwork Skills In Complexity – Experimentation

6/26/2020

Many of you know that I cohost the Remote Pathways podcast. It was inspired by a writing project I started last year about the Digital Dozen™, twelve different types of remote workers. This writing has been shaped by my own adventures in the remote space over the last three decades.

One of the most important areas I ‘ve seen for teams that thrive in complex and uncertain times is adopting an experimental mindset. This is a topic I wrote about a few years ago in Teams365 #1597 which I thought would be good to return to in today’s Flashback Friday. In fact, at the Remote Pathways Community, we’ve had Experimentation as our Quarterly Theme for 2020. What have you done this quarter to incorporate more experimentation?

Here’s what I wrote in Teams365 #1597:

This month we are exploring the skills required in teamwork, including listening and curiosity. Today I wanted to take a dive into a third skill area, that being the area of experimentation.

Experimentation is key for business leaders and teams today. Many times, the context is changing so quickly that we don’t have time to complete an entire roll-out before having to make a final decision. That can lead to a mindset of experimentation, where it is encouraged to try things out, see what works and what doesn’t.

In supporting experimentation in our team we want to:

Encourage and reward trial and error
Create safety around not getting “things right”
Provide team members with time and resources to experiment, beyond their everyday team responsibilities
Facilitate an evaluation of projects or “experiments” that are completed or are even at the midpoint

Questions we may ask at project reviews include:

What’s working?
What’s not?
What are the things that need to be abandoned or tweaked?
What additional resources do we need?
What unknown obstacles have become visible?
What is the big learning we are taking?
What is the one thing/ or the many things we are going to do differently going forward?
Who else can we learn from (including our own past projects?

What are you going to do to create more of a focus around experimentation?

Have a great weekend!
Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders
Coaching Skills Training | Leadership Development | Teamwork
Growing Team Leaders, One Conversation at a Time™ in the Remote Space
Contact us to discuss leadership, coaching or performance needs for your and your team
Phone: (416)996-8326

Check out our Digital Resources to support you in your work and conversations

TEAMS365 #2369 – Team Building Tip 251: What could increase your range?

6/25/2020

This week’s Team Building Question asks you to consider “What could increase your range”? Individually? Collectively as a team?

Our range usually is the distance between the start and end of your comfort zone. Consider how this may have shifted in recent months. What in your comfort zone has shifted?

Our range is important as individuals as it allows us to continue reaching and growing.

Our range as a team is often the exponential amount of our capabilities and our collective comfort zone. This is important as it can help us as a team to continue stretching, growing, and also innovating.

What are the activities which could increase your range? Consider things like:

Job Shadowing – Seeing others in action (virtually or in-person) so you can learn about how they do things, how they approach tasks you are not familiar with
Mentoring – Working with someone more seasoned who can provide insights around HOW to do things
Learning – Taking formal or informal courses
Coaching – Working with a coach to explore alternative perspectives and ways of doing things, your mindset and/or belief systems. Contact me to set up a sample coaching conversation.

Enjoy your conversations and action!
Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders
Coaching Skills Training | Leadership Development | Teamwork
Growing Team Leaders, One Conversation at a Time™ in the Remote Space
Contact us to discuss leadership, coaching or performance needs for your and your team
Phone: (416)996-8326

Check out our Digital Resources to support you in your work and conversations

TEAMS365 #2368 –Building a Vibrant Remote Team Culture

6/24/2020

Team culture is all about HOW WE DO things here. Remote Team culture and fostering a sense of connection and identity is critical in a space where we may be members of multiple matrix teams. Take a look at yesterday’s Teams365 post - #2366 on roles in the remote space.

Our team culture consists of many different components – consider how you are building these out:

Our beliefs – What are the things we hold true? What do we believe in?
Our sayings – Consider the impact of a mantra of “better done than perfect” versus “review until all the t’s are crossed, and i’s dotted”.
What we value – How do our values show up in WHAT we do? What do our values look like in action? For example, is it speed or perfection?
Sense of identity – Who we are. What are the adjectives which describe us as a team?
Our practices and commitments – What will we ensure we always do, no matter what? Examples might include ALWAYS having a Friday afternoon status update no matter what OR ensuring that someone is available to serve customers (virtually or physically) within working hours (even if we have a meeting).

What areas of your culture could benefit from being intentional around?

Take a look at this past post #1526 here.

Check out the audio I did as part of one of the Team Leader Breakfast Café Series back in 2014 here.

What do you want to be more intentional about communicating? A strong team culture is important as it fosters a sense of identity and also signals to our team members and others, HOW we do things and what we value.

Enjoy your conversations!
Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders
Coaching Skills Training | Leadership Development | Teamwork
Growing Team Leaders, One Conversation at a Time™ in the Remote Space
Contact us to discuss leadership, coaching or performance needs for your and your team
Phone: (416)996-8326

Check out our Digital Resources to support you in your work and conversations

TEAMS365 #2367 –Back to the Basics with Teamwork: Roles

6/23/2020

It’s Tuesday which means that we are heading “Back to the Basics” with teamwork. One of the areas which gets really magnified in the virtual and remote space is that of roles. With matrix relationships being the norm for many teams who operate remotely, it’s not uncommon to have two, three or four different line managers. Someone who might be your “main” boss, someone who supports you on one project, and another who supports you technically.

At the same time, it’s likely that in addition to having different bosses, you also likely inhabit different roles. On some teams you might be a project lead, on others an activator and on others a person who gets things done.

With membership on so many teams, it can be important to clarify ROLES as well as be really intentional with building out the culture of your organization. Tomorrow we will look at the different components of building out a vibrant remote team culture where people feel connected with their team and help to shape the culture of it.

Spending time focusing on the roles which exist in a team is important. It’s important on several different levels:

First, what are the roles needed in order to get things done?
Second, who is ideally suited for each role. Consider who might be good at setting a vision, versus executing things and getting things done. Who is better at the granular detail versus the strategic view of things? Consider who is best placed for which role. Consider who gets put in a role by default – they do it just because they can, not because they want to. While this will work in the short-term, what happens in the long term?
Third, how do the different roles connect and fit together? Where is there overlap? Where are their gaps?
Fourth, what are the different roles and responsibilities? Who needs to do what, when? What happens if this doesn’t happen? Helping team members understand the bigger picture is essential for performance.
Fifth, what are the feedback loops from one part of the team to another? Take a look at Monday’s Effective Virtual Conversations tip on Team Feedback. What can you be doing to amplify your team feedback?

Roles are an often-overlooked part of team experience. What’s important to note?

Best,
Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders
Coaching Skills Training | Leadership Development | Teamwork
Growing Team Leaders, One Conversation at a Time™ in the Remote Space
Contact us to discuss leadership, coaching or performance needs for your and your team
Phone: (416)996-8326

Check out our Digital Resources to support you in your work and conversations

TEAMS365 #2366 – Effective Virtual Conversations Tip 151: Team Feedback and the REVET Model

6/22/2020

This week’s Effective Virtual Conversations tip, which you can usually find under the hashtag #letstalkvirtual, is all about Team Feedback. With many teams opting to stay Working From Home for the foreseeable future, team feedback is an important loop to help teams excel.

What are the processes you have in place to keep team feedback moving?

We know that feedback is best when it’s specific (detailed about what the person did well or not well, behaviorally – via things that we can see or tangible outputs). Feedback is best when it’s regular, and as close to the event as possible. The longer between feedback and activity, the less valuable it is.

Feedback can be useful when we receive it from those around us – our bosses, our peers and those we interface with on projects, or stakeholders. Who are you receiving feedback from?

For many years I have written about, and talked about, the REVET™ model of feedback. We want to make sure that feedback is:

R – What are the roles the person inhabits; what projects are they involved with? What are their goals?
- Considering these questions helps us to make sure that feedback is relevant for the person.
E – Reflect on performance expectations
- What have been the expectations set about performance? What are the key issues they are focusing on, and most likely value feedback around?
V - What do they value?
- Some people value feedback delivered frequently and off the cuff. Other team members may prefer to have feedback offered in a structured fashion, or by writing, with some time between receiving the feedback and then having the performance conversation.
E – Specific examples. Providing specific examples is absolutely essential for an effective performance conversation.
- Always make sure you have specific examples which you have personally witnessed. If not, you may not be the person to provide feedback in that manner. You could facilitate the discussion with the person and those who seem them every day 1-1.
T – Timing. What is the most appropriate time for the conversation? Is it a mid-morning? Evening? Lunchtime conversation?

(Copyright 2020 – Jennifer Britton, VRTWL)

If you have a copy of Effective Virtual Conversations, you’ll also want to check out what I write about Appreciations and Acknowledgements on pages 257 – 258. It’s important to take time to pause and share appreciations with each other. This serves to boost trust, and connection, across the team. I recently have included this activity in my latest mini-course for teams – the Remote Team Builders. You can find it here.

What are the things you are doing to create a team feedback loop?

Best wishes,
Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders
Coaching Skills Training | Leadership Development | Teamwork
Growing Team Leaders, One Conversation at a Time™ in the Remote Space
Contact us to discuss leadership, coaching or performance needs for your and your team
Phone: (416)996-8326

Check out our Digital Resources to support you in your work and conversations

TEAMS365 #2365 – Kicking off For Summer and Sunday in Review

6/21/2020

Welcome back to another Sunday in Review.

We’ve just passed the Summer Equinox, and I had indicated that many would want to take some time this weekend to note your goals and focus areas for the next 3 months of summer (or winter – if you are in the Southern Hemisphere).

Here are some questions to get you thinking about this season:

What are 3-5 key priorities for the next 90 days?
What do you want to do consistently for the next 90 days?
Is there one habit or routine you want to focus on?
What relationships do you want to cultivate?
What projects are in focus this season?
What do you want to be saying YES to? What do you want to be saying NO to?
If you track metrics, note your metrics today (sales, outreach, social, achievements) and compare them to 90 days ago, as well as think about where you want them to be in another 90 days.
What else is important to note?

This week we’ve taken a look at a lot of topics which are important and might warrant some more reflection or “percolation time”. Our posts this week were:

Enjoy the focus!
Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders | Remote Pathways Podcast
Team and Leadership Development | Coaching | Everything DiSC
Phone (416)996-8326

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