Over the last few years, there’s been a treasure trove of content built up here. As part of the Flashback Friday series, I like to go back and do a quick share of past posts. This week I am reaching back to a great post from 2017 on 7 Focus Areas for Team Leaders. Ask yourself how much this has changed in the last few years. My guess is they are all still relevant for your work:

Today's blog post focuses on 7 tools for leaders we have covered during 2017. As busy professionals, both team leaders and team members can benefit from having a robust toolkit of tools to pull from. Here are seven that we've focused on throughout the year:

1. Questions - Questions form the backbone to any great conversation. One of the Teams365 videos which has been viewed the most this year is the 20 Coaching Questions video I created from Teams365 #1277. You can view the video here. Subscribe to our Teams365 Leadership YouTube Channel to keep up-to-date with the weekly Teams365 videos I release each Sunday.

​2. Techniques for leading more effective virtual conversations – One-on-ones, virtual meetings, and webinars. With the launch of my newest book this past summer, Effective Virtual Conversations, I started dedicating Monday's Teams365 blog posts to the topic of leading more effective virtual conversations. If you have not checked out the 26-ish weekly posts on these, please do so here.
​Whether it's using more breakouts or asking better questions, virtual meetings and webinars can break the mold of what I call "Death by Conference Call" - the multi-tasking, zoning out mindset. Be sure to also check out the related Community Calls I have hosted this fall as well.

​3. Tools for collaboration - Working across teams, and organizations, and industries is becoming much more the norm for most leaders and team members today. In February, I focused on the topic of Collaboration. Take a look at the top posts from February around the topic of collaboration.
 
4. Strategic planning - Whether strategic in your organization means 36 months or 10 years, planning sessions for teams continued to be very popular in 2017. You will want to check out several of the posts I have included around this topic here at the blog.

​5. Strengths-based teamwork - Almost every month this year I found myself facilitating strengths-based teamwork sessions with teams, both in person and virtually. Whether we explored StrengthsFinder 2.0 or used VIA Strengths, I found these conversations to be extremely vibrant and transformational for teams. Circling back with most of them months later, strengths-based approaches really stuck out for them, and were approaches they could integrate into their everyday work. Contact me to discuss how we can bring a strengths-based teamwork session to your team this next year.
  
6. Feedback - Another area I found most of my team support boiled down to this year was around the areas of feedback. Check out the Teams365 posts on the topic of feedback here. 

7. Difficult Conversations - Going hand in hand with feedback was the topic of having more difficult, or courageous, conversations during 2017. Check out the Teams365 posts here on this topic.

What are the areas you have been focusing on?

All the best,
Jennifer

​And here we are at the last day of January! As part of our Flashback Friday post I wanted to take us back to past January posts to see what we were focusing on the last few years. Consider how much has shifted in your workplace.
 
Here’s what I shared in 2016 about 4 Key Team Leader areas for 2016:


Here are four areas I think will continue to be very important for team leaders in 2016:

1. Virtualization and mobility - Whether we are called upon to lead a virtual team, or our team members become more mobile in their workplaces and workflow, honing skills as a virtual team leader is important. I'll be doing an upcoming series of blog posts on this topic and you can also check out past posts I've written on virtual team leadership here.

Also connected to this topic is the idea of leading meetings and hosting training or development opportunities for your team. Virtual Facilitation is a skill set that is increasingly important for so many team leaders today. I'll be holding the next 15-hour Virtual Facilitation Skills Intensive training program online on Thursdays from 12 - 3 pm Eastern/New York from February 4 - March 4th (five weeks of 3-hour blocks). During this 15-hour course you get ample practice and exposure to creating and leading engaging virtual training, meetings and other discussions suing a wide range of platforms including Zoom, Skype, and several of the mainstream platforms. Learn more about the Virtual Facilitation Skills Intensive program here and reserve your spot.

2. Continued focus on honing coaching skills - As it is often said "Conversations are the currency of business". Supporting your team and yourself in having better conversations can payoff in dividends. Your skills as coach and as a leader are key, and you may also place a focus on honing peer coaching skills so team members can support each other.

Coaching skills training is one of the mainstays of our business and in the last twelve years we've trained thousands of coaches and leaders in coaching skills. Learn more about the in-person, virtual and e-learning programs we have on coaching skills by contacting us.

3. Supporting team members in working across differences - Workplaces today are incredibly diverse. Whether the diversity exists because you are cross-functional team, a gene rationally diverse team, or a global team spanning multiple cultures, team members can benefit from knowing more about their styles and preferences, how this impacts others positively or negatively, and also how they may want to learn to flex their styles.

We use a number of different assessments in support of developing self-awareness and skills in these areas including the Everything DiSC and the Team Diagnostic Survey for teams, partnered with team coaching.

4. Strengthening Relationships - Just as conversation is the currency of business, business is done through relationships. Whether relationships are virtual or in-person, team leaders will need to continue to navigate a variety of relationships from their team, to their boss, to other peer team leaders, stakeholders etc. I'll be focusing more on relationship management skills in the month of February, and also check out past posts on the topic of relationship management.

Skills in the areas of influence, motivation and negotiation will continue to be important areas to focus on for team leaders.

How are the skills of strengthening relationships, coaching, virtual conversations and supporting team members in working across differences still relevant? Still a priority?

We continue to offer supports in all four areas, particularly for teams which operate virtually or remote. Please contact me and let me know how we can support you.

That’s it for January – I look forward to shifting our attention next month to the topic of Collaboration and Relationships, also continued focus areas of needs.
Coming up tomorrow – our regular month end reflection post – enjoy!

All the best,
Jennifer

A large part of the conversations I have directly with team or with leaders is around trust. This seems to be one of the most significant issues in organizations today, helping or hindering what gets done.

As we wrap up to the 20 for 20 series, I want to put some further attention around some of the Team Essentials. These are things that we will want to return back to and explore further with those we work with – even if we work remote. In fact, trust can become an even more important issue for those working in the remote space. It’s our trust levels that often go hand in hand with our sense of connection. When working remote, that sense of connection can have significant impact on our motivation, engagement and even ability to show up and do great work, day in and day out. If we don’t trust, or even know, those in our team, it’s hard to collaborate. This will ultimately have an impact on outcomes and results.

What are the different ways we can build trust? I like to go back to the basics. Trust is seen through behaviors we undertake and choose to share. It includes the things that can seem mundane like:

• Showing up
• Being prepared
• Following through on what we say we will
• Providing feedback (about what’s working, and when its not!)
• Communicating
• Inquiring/asking questions

There are several excellent models around trust that teams may want to explore. Two that I have continued to point to include:

• Reina and Reina’s model around trust – Check out some of their writing here.
• Stephen Covey’s books around Smart Trust and the Speed of Trust 

​What are the books and resources you recommend around trust? Are there any podcasts or other resources you go-to on a regular basis?

Enjoy the conversation,
Jennifer

This week I came across a note I had made myself late last year and never got posted. Having worked to support team leaders for a number of years, I often get asked, “what are some of the key conversations they are having with their teams right now”? Here are five areas team leaders today may be in conversation around:

#1 - Focus - With so much occurring in the workplace today – flavors of the month, shiny red objects, interruptions, course changes, external events, etc…helping our team members focus on what is important RIGHT NOW, today, can be an important message to keep reinforcing. Helping team members with prioritization skills and being able to continue to focus on what’s important without adding to the interruptions and divergence is also key. If you are operating in a team context, the impact of one team member slipping may have a domino effect. What are the things that are going to help with focus?

#2 - Connection - What are the things you can do to help people feel connected? Connected to others in the team? Connected to the resources they need? The information they need? What is important about this topic right now for the team?

#3 - Disruption and Change - Disruption and change is becoming more commonplace across industries. Global events can have local impact. Disruption in a related industry can have a trickle effect. What are you doing to help people understand how they react to change, and also build capability in the areas of strategic thinking and/or contingency planning? Having worked for many decades in the areas of strategic planning, critical thinking and contingency planning, I often take it for granted that people are using these tools. What’s important to explore and have conversation with your team?

#4 - Building Trust - As Stephen Covey wrote - and I paraphrase – “Trust is the currency of business”. What are you doing to build trust, and erode trust? In today’s fast, and sometimes remote, business context, we may only see people in “small windows” of time.  Comments, and reactions, may get magnified. Certain activities or patterns of behaviors might be perceived as the norm. What are you doing to build trust, particularly in terms of creating an environment where people can be heard, and listened to? Where follow through is modeled? Where communication fits the needs of the team? What behaviors are visible?

#5 – What can people on the team do to be able to do their best work? Finally, we know from strengths-based research that when people are able to do their best work and use their strengths, there’s greater productivity, engagement and quality of life. Check out Gallup’s Strengths Center for the latest research on this.

Asking the team what they can do to do their best work, as often as possible can be a great conversation. It may also open up a debate point of “Why can’t I do this all the time?”. While we may not be able to use strengths EVERY DAY and EVERY HOUR on every PROJECT, what can we do to magnify or expand this?
Enjoy the conversations and let us know what you are exploring in your team. 

Best,
​Jennifer

This week’s Team Building Tip gets you to think about different pitfalls which might exist in your work. Proactivity and thinking through what you might do to prevent them, or recover, if you don’t prevent them, can save a lot of time and energy.

Here’s a list of some of the common pitfalls I saw this year in the work that I did with leaders and teams:

• Team Pitfalls - Disengagement, people disconnecting because they always feel that they are the ones who have to flex (i.e. being the only team member who has to call in early or late all the time), not sharing information, not collaborating because people don’t know who is who.
• Communication Pitfalls - Messages not being understood as intended, overuse of different technologies, assuming everyone had read the email.
• Leadership Pitfalls - Not being clear in terms of process, message, outcome, not co-creating expectations with the team, not investing in one-on-one time, not being consistent with messages and meetings, not providing direction/information on the big picture and strategic direction, not being clear on how people connect and not providing time for the team to meet.
• Technology Pitfalls - Not keeping things simple in the virtual space, getting thrown off by tech challenges, not running through the technology before the conversation, not taking time to prepare, trying to fit too much in and not keeping it simple.
• Meeting Pitfalls – Not having an agenda, not getting input around the agenda, not rotating facilitation of it, not following up on accountabilities, not being consistent with meeting, not being clear on purpose of meetings.

What other pitfalls have you experienced this year?

Best wishes, 
Jennifer

​Jennifer Britton
Potentials Realized | Coaching Team Leaders | Remote Pathways Podcast
Team and Leadership Development | Coaching | Writing 
Phone (416)996-8326
 
As we step into the end of the year, get your planning on with the PlanDoTrack Workbook and Planner or Coaching Business Builder
Looking to enhance your virtual conversations? Webinars? Pick up a copy of Effective Virtual Conversations at Amazon.

This week I am reaching back to one of the original Teams365 blog posts.
 
Here’s what I wrote, which might be an interesting conversation starter as you go through your year-end discussions. Expectations are often at the heart of a high performing team. 

Our final team building tip of the year gets you to think about the expectations which need to be clarified for the team. One of the biggest hindrances to exceptional team performance is lack of clarity around expectations.

Earmarking a focus around clarifying expectations in the new year can pay off in dividends.

Areas you may want to ensure you have clear, and shared, expectations around are:
- What does success look like? For us individually? Collectively as a team?
- What are our start and end times?
- What does quality mean?
- What does being an exceptional team mean?
- What are we committed to creating? What do we need to do in order to get there?
- What do you expect of me as leader this year? What do I expect from you this year?

What other expectations are important for your team to discuss as you get back to work in January?

Enjoy the conversation,
Jennifer

​Jennifer Britton
Potentials Realized | Coaching Team Leaders | Remote Pathways Podcast
Team and Leadership Development | Coaching | Writing 
Phone (416)996-8326
 
As we step into the end of the year, get your planning on with the PlanDoTrack Workbook and Planner or Coaching Business Builder
Looking to enhance your virtual conversations? Webinars? Pick up a copy of Effective Virtual Conversations at Amazon.

The term VUCA has jumped out of the world of the army, into the everyday lexicon of business. I recently went back to some writing I was doing in 2017, and there it was in the first page of the manuscript!

What is VUCA and why is it important? VUCA stands for Volatility, Uncertainty, Complexity and Ambiguity.

Let’s break these terms down a bit:

Volatility – In volatility, things are changing, and usually changing rapidly. This might mean that market conditions are changing, regulations are changing, or dollar values are changing. What do you notice about volatility in your context?

Uncertainty takes many forms. From not knowing what’s around the corner, to not knowing what’s needed, uncertainty can paralyze teams. Becoming comfortable in operating without a lot of certainty is often takes a different mindset. It may also mean that we become “comfortable with the uncomfortable” and learn to make decisions based on the information which is available (and may not be comprehensive or may change).

Complexity is one of the biggest challenges to leaders and teams today. This may mean we need a variety of skills from across disciplines and/or a wider understanding of more things. Helping to simplify what we can, can offer an antidote to complexity.

Ambiguity occurs when things are not clear. This may be due to things changing regularly OR due to the complexity. What can you do to become more discerning, see the patterns which exist, or break things down into more discrete pieces?

In supporting teams and leaders in organizations today, four things we can do in support of operating at our peak in a VUCA environment:

#1 – Create consistency around process. With so much change around a team, consistency is key to success. Consistency can take several forms on teams including consistent meetings, consistent check-ins, regular one-on-one coaching sessions, regular reporting. Revisit these on a regular basis as contexts may change – what frequency is needed?

As a team discuss what does consistency mean? What’s important to you?

#2 – Connect people with the bigger picture. While the details may change (and do!) the bigger picture – where we are going, what’s important to us, what we are aiming for – is likely to stay more stable. Vision and mission create an anchor. They also provide an important marker when things do change.

#3 – Keep it simple. A VUCA context can paralyse and overwhelm. Keeping things simple does not mean simplifying. It means emphasizing what is core. Consider questions like “What’s essential? vs. What’s a nice to have?” OR “What are the three bullet points to emphasize?”. Help team members discern any patterns within what might appear chaotic.

#4 – Connect people with others. Part of ongoing change means that we often don’t know what or who we need down the road. Connecting members of the team with others supports them in knowing who they can reach out to, or where they can go for support. Connections may include both internal and external stakeholders.
​
For more on the topic of VUCA, check out these other Teams365 posts:

• Teams365 1770: VIDEO – Six Ingredients for Teams in Today’s VUCA World (2 min)
• Teams365 #1611: Teamwork in Complexity – Focus and Renewal 

Enjoy!
​Jennifer

​As I mentioned in last week’s FlashbackFriday post, this time of year often signals the start of new leaders’ roles. With that in mind, I thought it would be useful to reach back to a 2016 post on the 7 Key Challenges for New Leader.

Here’s what I wrote in that 2016 post:
​
Seven Key Challenges of New Leaders
1.      Too much information
2.      Too much management by boss
3.      Buddy to Boss syndrome
4.      Trying to be “liked by everyone”
5.      Working to make changes too fast
6.      So much to do, so little time! – Create Boundaries
7.      Trying to be like the last leader

Over the last month here at the Teams365 blog we've been looking at tips for new team leaders. Today's post looks at seven key challenges for new leaders. These are in fact challenges for leaders of all tenure. Let's take a look at each one, one at a time:

1. Too much information: During the first few weeks and even months of a new role there is information coming at you from all directions. Consider what approaches are going to allow you to avoid overwhelm. This might include asking yourself what's needed now, next week, next month, next quarter OR figuring our where you want to file everything and scheduling a time on an ongoing basis to review it.

2. Too much management by your boss - As I've written multiple times, your relationships with your boss is one of your most important relationships. For many reasons your boss can be overly hands-on and directive at the start of a new role.  Diplomatically you will want to navigate the tension of your own autonomy as a leader, and also taking their advice into consideration.

3. Buddy to Boss Syndrome - When you take over a team that you were once part of you may face the buddy to boss syndrome. In these instances, it's not only you making the adjustment, it's also the team as well making the adjustment to you in a new role. What conversations do you need to have with your former colleagues on the team?

4. Trying to be liked by everyone - one of the biggest adjustments for some new leaders is not being liked by everyone. Leaders making the hard calls doesn't always cultivate friendship. There is an important difference between being liked and being trusted, and this is important for leaders of all tenures to keep in mind.

5. Working to make changes too fast - While change is important, making change too fast in a team can create a lot of waves and potentially may not be in the best interest of the team. What new insights are you getting around issues from your new vantage point? What are the key issues which really need a change?

6. So much to do, so little time. Remember that as a leader you can delegate. It's not about doing everything yourself. AS a leader it's important to have the space to build relationships, support the team etc. What are the things you do need to delegate? What boundaries do you want to create with your time so you can focus on the strategic issues, not just the tactical issues?

7. Trying to be like the last leader. We put a lot of pressure on ourselves when we try to fashion our approaches and movements like someone else. In what ways are you unique? What makes you completely different than the last leader? How do you own this and communicate this?

These are just seven areas of many more which may pose challenges. What would you say is on your top five list of challenges as a new team leader?

Have a great weekend,
Jennifer

July and August is a popular month for new leaders to assume their posts. With this in mind, I thought it would be useful to take a look back to a great post geared for new team leaders entitled “Five Leadership Assumptions for New Leaders to Reframe”.
​
Here’s what I wrote back in this 2016 post:

As a new leader there are a number of assumptions you can make which can lead to a lot of problems and/or headaches for you and your team.  Here they are in random order.

Assumption #1  - Everyone needs and wants the same type of support.
In fact, every team member will have their own strengths, styles and personalities. Take time at the start to learn who each person is and how they want to be supported. Areas such as how they want to be communicated with can vary tremendously from team member to team member.

If we don’t bust this assumption chances are many of your team members will not connect with you. Trying to support everyone in the same fashion can also lead to lower levels of engagement and trust.

Assumption #2 - I need to do everything myself. 
As a leader delegation is key. It’s important that we empower the team to do their work. Micro-monitoring is more important than micro-managing. While delegation is often considered an art form, mastering this skill early on can mean the difference between flow and overwhelm. For more tips on delegation, view this recent Linked In Pulse post I shared a few weeks ago on Delegation.

Assumption #3 - I always need to say yes .
From boundaries with your time, to learning to say NO (diplomatically to your boss and team) creating boundaries is a key skill for team leaders. As someone who leads from the middle - supporting those above and below you - being able to say no tactfully is an important skill to master as are the skills of negotiation. If it's impossible to say NO you may need to say "I can do this, but it will mean I can't do that. What do recommend as the primary focus?".

Assumption #4 - This is going to be easy.
As a leader we need to often make the hard calls and difficult decisions. Some naively step into leadership thinking that it will be a bigger pay cheque and similar work. Not quite. While things won't always be easy, the learning curve does slow down. Your first leadership role may present you wit the steepest learning curve. For those that enjoy challenge, successive leadership roles will usually provide additional challenge in different ways.
​
Rather than feeling like leadership is going to be hard, what's another perspective you can step into around that?

Assumption #5 - You are going to be just like the other person who filled the role. 
Leaders can benefit from busting this assumption early on. As a new leader you'll be bringing referent skills, experiences and a different personality to the table. Make your work life easier by not putting on additional pressure trying to be just like the "other leader". Reminding your team and your boss and stakeholders about your unique strengths can create a win-win for all involved.

What other assumptions do you notice you are holding around leadership? What needs to be reframed?

You can read the original post here.
 
Enjoy your weekend,
Jennifer

This week I reach back to the topic of Delegation. One area which is critical for focus is being able to identify tasks to delegate, and when delegating how to support the process.

For this week’s Flashback Friday, we explore Teams365 #391 which has links to other areas.

Here’s what I wrote:
​
One area both new and experienced team leaders struggle with is in the area of Delegation. How do you find delegation as a skill set and practice yourself?

If you are one of the many leaders who struggle with this area then this week's focus on delegation is for you. You may already find yourself with way too many things on your plate, and not enough time to do it.

To get a handle on what might be "delegation material" schedule the following 10-15 minute activity:

1. Pull out your current to do list, along with your accountabilities for the next quarter.
2. With these in mind, take a look at the current key priorities. These may be shaped by KPIs (Key Performance Indicators), Team Goals or any other Organizational Goals which are priority this quarter (or year).
3. What are the tasks that only you can accomplish?
4. What are the tasks that you need to be involved with, but can be supported by others?
5. What are the tasks that you really need support from others to accomplish (i.e specialized skills may be needed, due to complexity etc)?
6. What are the tasks on your list that really need to be completely handed off - who can do them? What support and direction do they need?
7. With these items off your plate, how much more time will you have? 

Once you have gotten a line of sight on the tasks which need to be handed off, we can then start exploring how to do this. We'll be looking at tips for that this week, and you may also want to refer back to other posts I've written on delegation namely 
Teams365 #90 - Delegation Tips which you can read here OR
Teams365 #315: Leadership a - z - D is for delegation which you can read here

​
What are the tasks which you need to delegate this year?

Best
Jennifer