Teams365 Blog - Potentials Realized

#TEAMS365 #1964 - #FLASHBACKFRIDAY – Teamwork in Complexity

5/17/2019

This month’s posts are geared to Teamwork in Uncertainty. This is a close cousin to last May’s posts on Teamwork in Complexity. I thought it would be useful to take us back to that post on Teamwork Skills in Complexity – Experimentation from May 2018. Here’s what I wrote:

This month we are exploring the skills required in teamwork, including listening and curiosity. Today I wanted to take a dive into a third skill area, that being the area of experimentation.

Experimentation is key for business leaders and teams today. Many times, the context is changing so quickly that we don’t have time to complete an entire roll-out before having to make a final decision. That can lead to a mindset of experimentation, where it is encouraged to try things out, see what works and what doesn’t.

In supporting experimentation in our team we want to:

Encourage and reward trial and error
Create safety around not getting “things right”
Provide team members with time and resources to experiment, beyond their every day team responsibilities
Facilitate an evaluation of projects or “Experiments” that are completed or are even at the midpoint

Questions we may ask at project reviews include:

What’s working?
What’s not?
What are the things that need to be abandoned or tweaked?
What additional resources do we need?
What unknown obstacles have become visible?
What is the big learning we are taking?
What is the one thing/ or the many things we are going to do differently going forward?
Who else can we learn from (including our own past projects?

Read the original post here.

What else is important for you to note around experimentation?

If you haven’t read the blog posts I did earlier this week on Teamwork in Uncertainty around experimentation and cultivating more curiosity, be sure to check them out.

Wishing you all the best,
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development).
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in an digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.

#TEAMS365 #1962: Teamwork in Uncertainty: Empowering your Team with the Space to Experiment

5/15/2019

Another part of successful teamwork in uncertainty is giving people the space to experiment and try things out. This goes hand-in-hand with cultivating curiosity.

Experimentation is not just a strategy for small business and start ups, in fact, encouraging intrapreneurism has been a part of larger organizations for many decades now, including organizations like 3M.

Experimentation and trying things out can be a key business strategy when things are changing. Part of the success of this business strategy is that we also track.

When fostering an environment of experimentation, consider these questions:

Before you start an experiment, where are you? 📍
What do the metrics say? 📊
What do you want to measure?📏
How long and at what frequency will the experiment last?⏳
What is your hypothesis? I.e. What do you think will happen?📈

Recently I posted the daily business prompt as part of the #90Days Plan Do Track series over on Instagram at CoachingBizBuilder.

Ways we can encourage more experimentation:

Provide people with stretch zones
Work with real business challenges. Encourage a peer exploration of different options and perspectives around key business issues. It might be that you are looking for different ways to get services or products out to market or how to magnify sales.
Explore opportunities for cross-departmental sharing with a view to learning from other’s best practices and ways of working. This cross-pollination of ideas may lead to new ways of working in your department.

What else might you do to encourage more experimentation?

Best wishes,
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development).
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in an digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.

#TEAMS365 #1961 – Teamwork in Uncertainty: Encouraging Curiosity – What The Research Says

5/14/2019

Last week I shared a post on cultivating curiosity. As a former team leader myself, working in highly volatile and changeable environments, cultivating curiosity was an important area to support my own team in. Given that many were responding to post-disaster contexts and needing to look at how to do their work in a highly changing environment, it was not business as usual. What many leaders don’t realize today is that “business as usual” may not longer be present in many industries.

As a leadership practitioner, author, coach and trainer, I’m regularly in conversation with leaders and teams around how important the skill of curiosity is. Yet, there are still many naysayers – from leaders and team members.

So, what does the research say?

I took a look at some of the more recent research in the area of curiosity and came across a great set of articles from Harvard Business Review - September 2018. In that edition, they cited the research and article written by Francesca Gino who has studied the area of curiosity. Read her article and study here.

Out of those surveyed, 70% of employees indicted that they faced barriers to employing more curiosity.

She cites in her article “The Business Case for Curiosity” five ways to encourage more curiosity:

Hire for it.
Model it yourself – inquisitiveness.
Emphasize learning goals. Many leaders today focus solely on performance goals. While not abandoning performance goals, what can you do cultivate and allow for more of a focus on learning goals?
“Let employees explore and broaden interests”. As someone who was schooled as multi-disciplinarian, I have seen throughout my career how a broad knowledge base becomes an asset, rather than a liability in times of change and complexity.
She also encourages days where people explore the questions: Why? What if? How might we do that?

Individually, each one of these suggestions could have a ripple effect on the way people work, without detracting from core functions.

What are the benefits to starting to integrate some of these approaches in your team meetings and ways of working?

Best,
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2018) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Now available – PlanDoTrack Workbook and Planner - Order a copy today on Amazon
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development).
Check out the new 19 Tips for Productivity On-Demand Course. If this is your year to get things moving, check it out now. Join Jenn for bi-weekly live group calls until July. $129 US. Learn more and enroll here.

#TEAMS365 #1955 – Teamwork in Uncertainty: Cultivating Curiosity

5/8/2019

As we continue our exploration about teamwork in uncertainty, today’s post covers the ability to cultivate curiosity. Curiosity is a key skill helping us become comfortable with learning and not knowing. When we are stuck in an expert mindset, we may feel we “know everything”. There is a danger in this, specially when contexts change. Cultivating more curiosity for learning, exploration, trial and error, gives team members permission to try things out which may not work.

How do we cultivate curiosity?

Encourage people to ask questions like:

What else? This question helps us see alternative paths and solutions.
Why not? This question gives permission for us to explore another angle around things.

Encourage trial and error.

Get team members to explore what failure means and does not mean.

Provide opportunities for growing skills in new areas through job shadowing, mentoring and/or special projects.

Next week I’m going to turn my attention to what the research says about curiosity and teamwork, and why it is important to cultivate more curiosity in our staff right now.

All the best,
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development).
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in an digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.

#TEAMS365 #1954 Managing Uncertainty: Building Trust and Connection on Your Team – Virtually!

5/7/2019

We turn our attention to teamwork in uncertainty in today’s post, as well as tomorrow’s. One of the most important foundations for teams moving through change, uncertainty and volatility is TRUST.

Trust is an essential precursor to effective team work. It doesn’t just form. We need to be intentional in creating it.

As I write in my book Effective Virtual Conversations, there are many things we can do to build trust and connection in the virtual space including:

One on One Time: Having regular calls with your team members to check in around how things are going, as well as what their needs are from you, and from the team.
Group or Team Agreements (Ways of Working): Creating shared agreements around HOW you will operate as a team. This helps to create safety, an essential precursor to trust and connection.
Create shared expectations: What does everyone expect from each other? What are your expectations of how you will operate as a team?
Breakouts: Using breakouts regularly in team meetings can help people get to know each other better. Breakouts enable people to connect with one or two others for short periods of time around key discussion areas.
Paired partners: Assigning partners across the team. In my former work we called these peer partners and we rotated it on a regular basis – i.e. every 6 months. The role of the peer partner was to connect on a bi-weekly or monthly basis with another team members to chat and connect, sharing a little more about key projects and tasks they were working on, and focusing in on learning more about their partner. Brainstorming around key opportunities and challenges also ensued, as did some formal and informal mentoring.
Being clear about process and what to expect: Trust is also built on virtual calls by letting people know what to expect about process and key items.
Connect people early on with their WIIFM (What’s In It For Me?): Connecting people around their What’s In It For Me at the start of the call, helps to connect people with the relevance and importance of the topic in their world. Without this, it is unlikely that we will listen.

What will help to build trust and connection for your team members?

Another key element to helping teams thrive in uncertain environments is connection. Knowing other members of your team – who they are, what they do, who they are connected with, and what strengths they bring – is crucial in contexts which are changing regularly.

No person is an island, and our relationships are even more important.

To boost connection on a virtual team we will want to:

Build in moments for teams to learn more about each other – who they are, what they do, what they can be counted on to accomplish.
Help people articulate their role, and how they operate. This might include a one pager with a focus on “Here’s what you should know about me”.

Best wishes,
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development).
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in an digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.

#TEAMS365 #1953 – Effective Virtual Conversations Tip 92

5/6/2019

Welcome back to another Effective Virtual Conversations tip. As many of you may recall, my 2017 book of the same name explores multiple tips around virtual facilitation. Whether you are leading a conference call, webinar or virtual team meeting, having a variety of "GO TO" tips and tools in your back pocket can shift your virtual event from a "snoozer" to something more engaging.

One thing that you’ll want to have in your back pocket is a variety of A – Z tools. For ideas on this, check out the A-Z of virtual and remote digital download OR the new 20 Activities for Your Virtual and Remote Teams.

There are many other ways we can incorporate an A-Z in our virtual work including:

“Going around the room” in an A-Z order by first name or location or job responsibility. Calls are more interesting when we do get to hear different voices. Is there a way to call on everyone to include their ideas or thoughts at a part of the call?
Using an A-Z warm-up by going around the room and having everyone share alphabetically a success the team has had already this year. For example:
- A – New client named ABC company
- B – Boundaries of our geographic location expanded
- C – Compensation changes etc...
Incorporating an “Eye Spy” activity where everyone has to share an item from their office which starts with that letter.

The intent of an activity like this is to jazz things up a little bit, in a quick way, so that people are not as apt to multi-task.

What A-Z activities might you undertake in your work?

For more ideas, check out the past Monday Teams365 blog posts which usually include an Effective Virtual Conversations Tip.

Enjoy the start to your week,
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development).
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in an digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.

#TEAMS365 #1946 – Effective Virtual Conversations Tip 91

4/29/2019

Welcome back to another Effective Virtual Conversations! This week’s post gets you thinking about “recording”.

It’s likely that in today’s remote work environment that someone is going to be late and/or not attend the meeting. While you don’t want to get into the practice of having people miss meetings, making sure that they can be recorded is an important option, particularly as it can serve as a record of the meeting.

If you are going to record, be sure to check out any local legislation and/or policies around recording and privacy and what agreements need to be obtained in order to share the recording. Check out Rev.com and Temi.com, two transcription services that offer low cost options. You’ll want to try out a couple of options to see what is going to work best for you, AND this can save a lot of time which used to be spent on having someone take hours typing in their handwritten notes.

One real benefit to recording meetings is that you can use the transcript from the call to serve as official meeting minutes. It can also serve as a “going back to” place to confirm who is going to do what as a result of the call.

Another consideration is where will things be housed. Consider a common naming system (i.e. date, focus) and also consider how additional materials may be housed. This could include handouts and other items.

What’s important for you to note about recording with your virtual conversations?

Best wishes,
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2018) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Now available – PlanDoTrack Workbook and Planner - Order a copy today on Amazon
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development).
Check out the new 19 Tips for Productivity On-Demand Course. If this is your year to get things moving, check it out now. Join Jenn for bi-weekly live group calls until July. $129 US. Learn more and enroll here.

#TEAMS365 #1939 – Effective Virtual Conversation Tip 90: To Drip or Not to Drip?

4/22/2019

For those that work on creating and delivering on-demand courses which people consume at a later time, this week’s Effective Virtual Conversations tip gets you to think about the question “To drip or not to drip?”. What’s dripping you ask? Dripping content that is.

When you create a course that may be several hours in length, it can be useful to consider if you are going to release all the information at once or if you are going to release it “drip by drip”. It could be released on a fixed schedule (ie. weekly, daily or monthly).

There are pros and cons to both approaches. When dripping content, it can provide a continuous stream in bite sized pieces. When releasing it all at once it allows the person consuming the content to do it at a pace that works for them. This may be really beneficial if someone has a limited window of time to work within, but it may not be as advantageous if the content needs to be put into practice before they move on. Withholding the content in that instance may be more advantageous so they need to “put it into practice” rather than move on.

Consider your design work right now – is it best to drip or not to drip? What’s going to work best? What do your colleagues do?

What do your clients want?

Take a look around and see what other courses do. Discuss with others what could work best.

Best wishes,
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2018) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Now available – PlanDoTrack Workbook and Planner - Order a copy today on Amazon
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development).
Check out the new 19 Tips for Productivity On-Demand Course. If this is your year to get things moving, check it out now. Join Jenn for bi-weekly live group calls until July. $129 US. Learn more and enroll here.

#TEAMS365 #1925 Effective Virtual Conversations Tip 88: Platforms

4/8/2019

This week’s Effective Virtual Conversations Tip focuses on the question “On what platform will connection between calls work best?”. In coaching we have a saying that the “’impact of coaching happens in between the calls”. It is often the actions, insights and connections made in between your virtual sessions where people put ideas into practice, connect the dots, pass ideas forward, that learning and momentum happen.

The platform which connects group members in between the calls can be instrumental in enhancing this. There are many options which are possible including:

Private Community Groups such as Mighty Networks
Secret Facebook Groups (non-searchable)
Chat groups on your own Learning Management System – we use Teachable as our e-learning portal
Text

What is going to keep the conversation going for the groups you are working with?

As you go to select your platform, consider these items:

The purpose – is it to share successes, resources, links, files, other
Accessibility and mobility
Confidentiality

Best,
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2018) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Now available – PlanDoTrack Workbook and Planner - Order a copy today on Amazon
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development).
Check out the new 19 Tips for Productivity On-Demand Course. If this is your year to get things moving, check it out now. Join Jenn for bi-weekly live group calls until July. $129 US. Learn more and enroll here.

#TEAMS365 #1915 – FlashbackFriday: From the Vault: Forming – The Initial Stages of Team Development

3/29/2019

I thought I would take a look back to the March 2014 posts to see what I was talking about five years ago here at the blog. What was interesting to me was that that month we were talking about team development and team formation, one of the key areas I continue to get questions around.

I dedicated five posts in March 2014 to discussing Tuckman’s model of forming, storming, norming, performing and adjourning. This model to group and team formation has stood the tests of time, and is something that I continue to see in my work in person and virtually.

Here’s what I shared about the first stage of team formation in Teams365 #70:

The first stage of team formation is the FORMING stage. Whether it's a new project team coming together, or a new leader joining the team, there are several characteristics common at the FORMING Stage:

1. Team is getting to know each other
2. Safety needs are high, trust levels are low or non-existent
3. Goals, vision and values are needing to be created

As a leader it is important to:
1. Clarify expectations you have.
2. Have the group or team create shared expectations of each other
3. Create opportunities for people to get to know each other
4. Ensure that safety needs are met.

What else is important at the forming stage? What have you noticed in past instances where teams are forming?

Check out what happens in the storming, norming, performing and adjourning stages.

What are you noticing about where your group or team is right now? What are they yearning for?

Enjoy the conversations,
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2018) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Now available – PlanDoTrack Workbook and Planner - Order a copy today on Amazon
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development).
Check out the new 19 Tips for Productivity On-Demand Course. If this is your year to get things moving, check it out now. Join Jenn for bi-weekly live group calls until July. $129 US. Learn more and enroll here.