This month’s focus at the blog is Team Springboards. Teams are the engines of many businesses today and being in top shape is important. Team culture is also important, given the context of virtual and remote work where matrix teams are an inevitable part of the equation. When working in matrix environments, it can be really important to strengthen your team culture and clarify how things are done in your culture. Again, team culture is about HOW WE DO THINGS. It’s our processes, our practices, and what’s acceptable and what’s not.

I thought it would be useful to take us back to a past post on Team Culture which you may want to explore as you go to define the different team cultures you are part of. Here’s what I wrote in Teams365 #1526:
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“Team Culture: The Every Manager’s Desktop Reference defines organizational culture as “a set of shared values, goals, practices, and management styles that characterize an organization and are expected to be reflected in its public face and member behaviors” (pp 414, Every Manager’s Desktop Reference).

Today’s VUCA business context, characterized by ongoing change and flux, has pointed many teams to the importance of team culture. Our team culture may be different, or aligned with, our organizational culture. Simply put, team culture is “HOW WE DO THINGS”. It is the behaviors, practices and values which shape our every day interaction. Think about a team who has as part of it’s culture “customer service”. Actions and activities around providing exceptional service will be prioritized over ones that value quality and/or time, unless they are linked to customer service.

What are the adjectives that describe your culture?

Team Culture doesn’t always get the attention it deserves, and HR writers like Susan Heathfield reminds us “team members understand that 20% of the problems that they will experience as a team will fall within the context of the task or mission the team is assigned to accomplish. The other 80% of the problems they experience will relate to their team culture and the processes team members establish and commit to for interacting with each other as team members.” Here's a link to her great article Team Culture and Clear Expectations at The Balance.com.

There are many different models of what comprises team culture:

Culture includes our behavioral norms and agreements - How do we do things here? What is acceptable and not acceptable.

It also includes team identity – How do I connect with others, how do we see ourselves?
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What we value: Culture is shaped by our values, beliefs and actions. It also includes our mindset. Consider what some of the mindsets are for you as a team. This might include: “We are able to flow with the changes that come our way” OR “We go above and beyond or “We rise to the challenge every time”.
When cultures are strong new members and external people can sense what our team is like. It’s almost a visible layer to others. This is especially true when we have a culture of collaboration, having each other’s back, or helping each other.

​What's important for you to note and be in dialogue around as a team with respect to team culture?”

Here's the original post.
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What’s important to note about the cultures you are part of right now?

Best wishes,
​Jennifer

​Jennifer Britton – Potentials Realized 
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2018) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder 
Now available – PlanDoTrack Workbook and Planner - Order a copy today on Amazon
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development).
Check out the new 19 Tips for Productivity On-Demand Course. If this is your year to get things moving, check it out now. Join Jenn for bi-weekly live group calls until July. $129 US. Learn more and enroll here.

This week at the blog we’ve been exploring the topics of trust and connection. As part of this week’s Flashback Friday, let’s reach back to Teams365 #610 where I explored Four Ways to Boost Trust. Here’s what I wrote:

As we explored earlier this week, trust is a key issue for teams today. Today’s blog post looks at four ways to build trust in your team:

1. Connection - We feel supported when we feel valued, known and heard. Connection is a critical factor for high performing teams. Teams who feel connected with each other have often invested time in getting to know one another, and schedule time for regular connections. Perhaps a 2 pm daily meeting is the norm, or a Monday morning huddle kicks off your week. Consider what will boost connection amongst your team members.

2. Clarity - Clarity is key in creating trust. When we know what is expected of us, it is easier to follow-through and know how we are doing. Creating shared, and clear expectations of each other is important, as is having clarity around roles.

3. Communication - Communication is the foundation of connection and clarity. Consider how the team wants to communicate with each other, and what in fact is most effective.

4. Knowledge/Competence - Many trust models talk about the importance of skills and knowledge, or what they call competence, in building trust. If we know that others have the skills and knowledge to have our backs, we can rest easier that things will get done.

What else do you see as other factors building trust?

As you think about your work and team practices right now, what are you doing to boost:

1. Connection
2. Clarity
3. Communication
4. Knowledge and Competence

Let us know and share your comments below!

​Enjoy your weekend,
Jennifer

It’s Friday and time for another FlashbackFriday. I thought it would be interesting to take a look back at April 5th, 2016 to see what I was writing about then.  In March and April of 2016, I was undertaking a series I called the A-Z of Virtual and Remote Team Leadership. On April 5th of 2016, we had arrived at M – which I earmarked as M for MAVERICK. What connotation does Maverick have in your organization today? Is it a good, or a bad thing? Regardless, here’s what I wrote, pointing to the Oxford Dictionary’s definition. How can a dash of “maverick” support innovation in your context right now?

Here’s the post – Teams365 #826:

Today we are at the M in the Virtual and Remote Leadership Series.  One of the most important characteristics I think virtual and remote team leaders can have is that of a maverick. The Oxford Dictionary defines maverick as:
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Maverick: An unorthodox or independent-minded person - Oxford Dictionary
As virtual team leaders our ability to be unorthodox with our thinking, solutions and approaches can be very important, especially if our organization is just starting to embrace virtual teams.

It is likely that developing out of the box solutions will be common place, as is supporting our team members to do similar types of thinking on their own.

As virtual and remote team leaders we are often having to innovate in new areas, and come up with practices and processes that have not existed before. Being a maverick means innovating, AND it also means being respectful in our disruption.

I always think of my last virtual team leadership role where I instituted an annual face-to-face two-day retreat for team members. When I started my role, I asked the office about how often the team got together. The team was based across ten countries, and prior to my start had never met physically in almost 30 years. The lost cost of sharing of experience across these countries, and innovation was apparent. Hobbling together funding from different sources the first year of my leadership, and a lot of flexibility and good will on the part of the team,  I was able to bring people together for three days. The output was immediately recognizable by not only my team but our superiors, and became an easy selling point for the following years' budgets.

Questions to consider:

• What does maverick mean to you? Your organization? Your context?
• What's important about being a maverick?
• What maverick role models do you have?
• What actions would be in service to the team? The organization?

Enjoy your week,
Jennifer

​I thought I would take a look back to the March 2014 posts to see what I was talking about five years ago here at the blog. What was interesting to me was that that month we were talking about team development and team formation, one of the key areas I continue to get questions around.
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I dedicated five posts in March 2014 to discussing Tuckman’s model of forming, storming, norming, performing and adjourning. This model to group and team formation has stood the tests of time, and is something that I continue to see in my work in person and virtually.

Here’s what I shared about the first stage of team formation in Teams365 #70:
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The first stage of team formation is the FORMING stage. Whether it's a new project team coming together, or a new leader joining the team, there are several characteristics common at the FORMING Stage:

1. Team is getting to know each other
2. Safety needs are high, trust levels are low or non-existent
3. Goals, vision and values are needing to be created

As a leader it is important to:
1. Clarify expectations you have.
2. Have the group or team create shared expectations of each other
3. Create opportunities for people to get to know each other
4. Ensure that safety needs are met.

What else is important at the forming stage? What have you noticed in past instances where teams are forming?
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Check out what happens in the storming, norming, performing and adjourning stages.
 
What are you noticing about where your group or team is right now? What are they yearning for?
 
Enjoy the conversations,
Jennifer

Happy spring! Has the new season sprung where you are?

In my work as a coach I see a lot of seasonality – beginnings, ends and excitement for change. As we step into the new season today, I wanted to share some of the spring questions I had posted in Teams365 #811.

I hope that you will take a few minutes to reflect on these questions today:

What are your goals this season?
What new habits and practices do you want to put into place?
What relationships do you want to put attention around?
What else is significant for you this spring (or fall)?

Looking backwards:
What successes did you have over the last quarter?
What helped you?
What got in the way?

What changes do you want to make this spring?
What and who will help you be successful?
 
What are the other questions which are important to consider right now?
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Enjoy your reflection,
Jennifer

It’s March 15th which historically has been known as the Ides of March. My father always has said we can usually expect one more snowfall in Toronto on, or around this date. I’m always happy when it gets to be this time of year as I start seeing that spring is (usually) just around the corner.
 
For today’s FlashbackFriday I wanted to reach back to a former blog post (in fact one from the precursor blog to Teams365 – the BizToolkit blog), on a topic which I think has major significance today – Meetings!
 
Meetings can be the “bane” of most employees existence, and aren’t always held effectively. It’s not uncommon for leaders I work with, scheduled into 30 or more hours of meeting a week, leaving them little time for work they need to accomplish, strategic thinking and other discussions.
 
Here’s what I posted in March of 2014 as Teams365 #86: 

Five Ways to Keep Your Meetings on Track 
Copyright Jennifer Britton, All Rights Reserved, 2013 : Originally published on the BizToolkit blog, 2013

Meetings are a huge time-consumer in today's workforce. What is the state of your meetings? How efficient are they? Today's blog post includes five ways to keep your meetings on track, so you can avoid what Patrick Lencioni describes as "Death by Meeting" syndrome.

Some key tips to keep in mind are:
1. Assign a meeting facilitator. Facilitation comes from the Latin word "facilis" or to make easy. The facilitators role is to keep an eye on the process. As the facilitator, the focus is on:

• starting and ending the meeting on time, 
• keeping the flow moving, 
• summarizing and capturing key discussion points,
• identifying issues which may need to be shifted to other events (use of a parking lot)
• summarizing key action steps

It can be very useful to have a rotational facilitator role if meetings are held regularly with the same group. This supports capacity and skill development, and also recognizes that the facilitator's power is related to that role, not the role people usually inhabit. Who will be the "facilitator" for your next meeting? How will this be rotated?

2.  Have an agenda, and assign timelines to it. Does each meeting have an agenda, which has been circulated before the meeting to ensure that nothing else needs to be added? Putting time-frames on each item, and sticking to them, helps to manage time, as well as identify issues which may need to be carried into other venues. What does the agenda for your next meeting look like? How much time will it take? 

3. Ensure who you need is at the table. A common challenge in effective meetings is not having who you need at the table. This may be someone who has specific information, background on  a topic, or authority to sign off/give approval. Who needs to be at your meeting, based on the agenda?

4. Confirm Action Steps and Responsibilities - A common pitfall is that action steps, and who is responsible for moving things forward, is lost in the dialogue. Key action steps, and those who will take responsibility for making sure they are done, should be summarized at the end of each meeting. What are the major next steps? Who will be responsible for them?

5. Circle Back to Make sure Actions are being Actioned. What is the status of the action steps? How are they being moved forward immediately, and in the longer term. Who needs to know? Who is accountable? Action Plans are only as good as they are tracked and followed. What will support the implementation of decisions, and the reporting out of these actions? 

As you consider your upcoming meetings, in which context might you be able to incorporate some of these ideas?
 
As much as the meeting content may have changed in the last six years, I think a lot of these pointers remain the same. What’s the one tweak you could make to your meetings which would help them become more productive and efficient?
 
Enjoy your conversations,
Jennifer

Jennifer Britton – Potentials Realized 
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2018) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder 
Now available – PlanDoTrack Workbook and Planner - Order a copy today on Amazon
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development).
Check out the new 19 Tips for Productivity On-Demand Course. If this is your year to get things moving, check it out now. Join Jenn for bi-weekly live group calls until July. $129 US. Learn more and enroll here.
​

This week’s FlashbackFriday takes a look back at a post from 2017 on Five Signs it’s Time for a Team Tune- up: Teams365 #1183. View it here.

I have found that I have referred to this post regularly in my work with teams. I hope that you too will find it useful:

"Like individuals, teams don't magically get better. Improvement takes work. What are the signals that it's time for a team tune-up?

Some of the signs you might notice are:
* Lots of duplication of effort, or competition This can signal that it's time to do more sharing amongst the team and look at where there is overlap and gaps. While this may not necessitate a full blown team development process, practical planning can be added to any team development offsite or ongoing work.

* Water cooler talk - Water cooler time may not necessarily be gossip related, but it may signal that there are issues not being surfaced in regular channels. This can also be a signal that there may be a vacuum of lack of information, or a missing communication channel that the team is trying to fill.

* A new leader or many new members - Teams are usually not static. Waiting for "all the team" to be available can become a fallacy as team composition is often changing in today's world of what Amy Edmonston calls "teaming". What is the team process you can put into place this quarter, to get discussions going and skills developed to help the team in its' entirety, regardless of what it is going to look like six months from now.

* Lack of focus or direction. This can be a signal that the team is missing a common vision, or is not being updated on key priorities, goals and initiatives. It may also be a signal of communication breakdowns across the team, of from leadership to team members. When was the last time you focused on creating a shared vision for the team?

A fifth signal that it's time for a team tune-up is I can't remember when we last did one. Definitely a signal that it's time to come together to build relationships, learn a little more about each other and get the conversation flowing on key priorities and actions for the next 3, 6, 9 or 12 months.

Team development processes can be both fun and full of impact. Keeping a focus on building connection across the team, as well as focusing on goals, vision and results, makes for a robust and useful program, laying the foundation for the team to continue the conversations.

What are the signals you are seeing which indicate that it's time for a team tune up? Contact us to learn more about the different team tune up options we provide - from virtual events, to in person programs, we work with teams to help them boost their relationships and results.
 
What are the signals you are seeing on your team right now which might signal it ‘s time for some focus?"

Best wishes,
​Jennifer

Jennifer Britton – Potentials Realized 
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2018) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder 
Now available – PlanDoTrack Workbook and Planner - Order a copy today on Amazon
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development).
Check out the new 19 Tips for Productivity On-Demand Course. If this is your year to get things moving, check it out now. Join Jenn for bi-weekly live group calls until July. $129 US. Learn more and enroll here.
​

This month our focus is on relationships and team work. What are the things we can do to help build relationships? Here’s what I shared in the 2016 post entitled “Four Keys to Building Stronger Relationships at Work” in Teams365 #771.

In light of this week's focus on relationships, today's post focuses on Four Keys to Building Stronger Relationships at Work. Even if we work virtually it is key to have a strong network of people around us, to collaborate with, and who have our back.

Four keys to building stronger relationships at work include:

1. Put a focus on it - In today's busy world what doesn't get focused on, often doesn't get done. It is important to put a focus on relationship building and dedicate time towards it. What does building relationships mean for you right now? Getting to know your team members better? Widening your network? Getting to know a person's role you are collaborating with?
Consider what your goal is in building stronger relationships at work and focus on it - schedule in some time this week around it.

2. Consider what is the win-win - Many of us don't just build relationships for relationships sake. Consider how your work/roles connect and how a stronger relationship can boost BOTH of your work. What is the common ground of your worlds of work? What would a win-win look like for both of you? Really get to understand how your roles align, overlap and how you can support each other.

3. Be Genuine - Building stronger relationships should not be seen as another "to do" on your list. Be genuine in fostering connection. Be interested in who the other person is. I think we can all think of people who build relationships without being genuine....

4. Consider how the sum is greater than the whole of the parts - In true collaboration and synergy today the sum is greater than the whole of the parts. Key to collaboration is knowing when to collaborate and when you are better doing things yourselves. Get clear on each of your relationships and when it is important to lean into them, and when it's important to go alone. What can you create/accomplish in collaboration? How is this greater than when you go it alone? When is important to go it alone?

What other tips do you have for others around building relationships?

If you prefer, take a look at the short video I created around the same topic in Teams365 #1503 here. 

Best wishes,
Jennifer

The business context today is increasingly calling for collaboration – many times across time, distance and culture. What can get in the way of great collaboration? I thought it would be interesting to go back to Teams365 #1135 to explore six factors that can get in the way of collaboration. Let’s take a look at what I wrote back in this 2017 post. 


"Politeness is the poison of collaboration." - Edwin Land

“Let’s collaborate more” is commonly heard in organizations, and it may be easier said than done. As part of our February posts around collaboration, today’s post explores six barriers to collaboration, along with some possible ways to address these topics:

The six barriers we are going to explore in today’s blog post are:

1. Ego
2. Power
3. Lack of Candor
4. Inability to work across differences
5. Different End Goals
6. Lack of Trust

 
Barrier #1 – Ego – One of the biggest barriers which can get in the way of collaboration is our ego. In collaboration it is important to “park our ego” as much as possible so that we can truly be listening and hearing for what is needed to really synergize. Another commonly used term for parking our ego is “becoming unattached”. When we become too attached to our end result we may not hear or see possibilities which will actually end with a greater end result.

Barrier #2 -  Power – When power differentials are too different it can be very difficult to collaborate. In those instances where one group/person may have more “power”  whether due to resourcing, or information, it is important to design the boundaries of collaboration and be clear with intent.

Barrier #3 – Lack of candor – Candor is defined as “the quality of being open and honest in expression; frankness” in the Oxford Dictionary. Candor is a critical ingredient for collaboration. Without it there will be  a lot of wasted effort, and the true essence of collaboration will not be possible. Being able to share ideas without concern for judgement, the ability to be frank and open with feedback are all essential ingredients for collaboration

Barrier #4 – Inability to work across differences. In collaboration synergies, and differences, are usually harnessed. The ability to work across differences, making changes with one’s own style, is another essential ingredient for collaboration.

Barrier #5 – Different End Goals – When end goals are too different it can be very difficult to have collaboration. For example, if one member is aiming for an end result that is about quality and the other solely on speed, it may be more challenging to find the middle ground amongst the two. In these instances the end result needs to become an AND rather than an OR. So A AND B, rather than A OR B.

Barrier #6 – Lack of Trust. The one essential which will usually arrest collaboration before it starts is lack of trust. When trust is low, or non-existent, it is difficult to collaborate. Collaboration requires honesty, feedback, listening, candor, and bringing your best work to the table, in service to something greater. When trust is low or non-existent, these skills are usually not present.
As you consider your upcoming collaboration, how are you doing with these ingredients?

Best wishes,
Jennifer

Earlier this week I hosted the February 2019 Virtual Book Club call for PlanDoTrack - my latest publication for virtual and remote team members and leaders. The focus was on Collaboration and 10 Questions to Ask When Collaborating virtually. You can view it here.

With this focus in mind, I thought it would be interesting to loop back to one of last February's post on Collaboration and a quote from me. Here's what I wrote in Teams365 last February 24, 2018:

Today's quote comes from me - "When it's uncertain, complex and changing, collaboration is needed".

One of the themes I work with teams and leaders around is the ability to become more fluid in approaches to help them with the ongoing complexity and change of their work. What once was more isolated to the type of work I did with the UN - ongoing change, ambiguity, ever changing situations, is now becoming much more common-place to everyone in the work force. It requires a different way of working, and a culture shift, for many organizations. This is not easy, nor is it quick. The change may take years to really take hold and be "lived" at all levels of an organization.

For teams and leaders, learning how to collaborate more effectively and efficiently, can be part of the shift to a more fluid working style. It's more likely that you may not have all the information you need, or can access yourself. It's likely you don't have all the relationships needed to get something done. Being able to liaise with, and work through others, is a critical skill set for today's workforce. A leaders' role, particularly one who is supporting a virtual or remote team, often becomes one of liaison - connecting others to resources and people.

What type of collaboration is needed? What is the level of skill around collaboration in your leadership? Team? I hope that you will take some time looking at the posts I've written on collaboration this month and in my earlier years of the blog. Check out past posts on collaboration here.



What is important to note about collaboration for you in your work right now?

Enjoy the conversation,
Jennifer