It’s Monday and time for another Effective Virtual Conversations tip. This week’s tip is about follow-up. While virtual learning is often seen as a one-off event, reinforcing the learning with follow-up can support integration of knowledge to become learning.

Follow-up in the virtual space can take many forms including:

• Focus
• Framing
• Exponential growth

Are you taking the time to follow up? How has this impacted your learning?

All the best,
​Jennifer

Welcome back to another weekly Team Building Question, which I hope you will bring into your conversations. This week’s question gets you to consider the question “What would the devil’s advocate say?”.

The devil’s advocate is the person who typically goes against the grain, perhaps even to the point of stirring “the pot” around team issues.

This voice can be very unpopular and even vilified in a team context, however, it’s important, especially in times of change and disruption to explore this perspective. There may be some real value and new insights when we slip into this perspective.

What would the Devil’s Advocate say in your team? What learning and insights can that provide to you?

Enjoy!
​Jennifer

How often are you taking the pulse in your virtual calls? Whether it’s a webinar or a group coaching process, taking the pulse regularly is key for both you as a facilitator/host and the group. Regular engagement moves us from a “Death by Conference Call” to something more interactive.

In today’s post I wanted to share several ideas of how you can take the pulse during calls – it’s platform agnostic and different platforms will have different options available. In no particular order here are some options:

• Ask people to share in chat their biggest learning so far
• Ask people in chat to give a thumbs up if they have received one thing that they can put into practice from the call
• Have people rate their call experience so far on a 1-5 or 1-10 (yes, a little risky, and it’s going to help you in the long run!)
• Using annotation have people indicate the most important topic you’ve covered
• Using annotation, have people write out any questions they want covered in the last part
• Using a poll (built in or in a platform like Mentimeter) have people indicate the most important point covered so far
• Using emojis or reactions have people signal their learning

What do you want to incorporate into your work?

Best wishes,
Jennifer

It’s Sunday and a chance to catch up on this weeks’ content. Check out these posts:

• Saturday’s Weekly Journaling Prompt – What gets your in flow? Read it here.
• Friday’s Flashback of the 7 Remote Enablers. Read it here.
• Thursday’s Team Building Tip of “What needs to be collapsed?” Read it here.
• Wednesday’s post on 5 areas to explore. Read it here.
• Tuesday’s post on Back to the Basics: Feedback. Read it here.
• Monday’s Effective Virtual Conversations tip which takes us back to the Six Factors of High Performing teams. Read it here.

Enjoy the rest of your weekend!
Jennifer

This week we are heading “back to the basics” again. This week’s focus is feedback. Out of so many areas teams could focus on, feedback doesn’t always make it to the top of the list. We know from research (Gottman’s work and Barbara Frederickson’s work), that teams that excel are good at both giving constructive and positive feedback. 

In the work I do, it’s important to help teams build muscles in both areas.

First, constructive feedback is critical, especially if we are in a virtual and remote team and can’t see each other regularly.

When we provide constructive feedback, which helps people explore WHAT they can do differently or better, we want to make sure our feedback is.

Specific - Don’t talk in generalities. Talk about specific examples and behaviors.

Relevant – Make sure it’s relevant to the work they are doing.

Timely – Feedback four months after the fact is not useful. Be sure to provide feedback as close to the time frame as possible.

Two way – Trust is a reciprocal relationship and feedback requires trust. Are you inviting those you are talking with to provide feedback back to you?

Feedback isn’t always an easy place or things to do and we need to make sure we do provide it regularly.

Consider what else is important about feedback. In Effective Virtual Conversations, I share the REVET model of feedback – you can find it in part 3 of the book.

While constructive feedback is needed, positive feedback is also important.

​Some research has found that teams which excel give 5 x positive feedback to every constructive piece.

What are you doing to provide feedback opportunities?

What are you doing as a team to give both positive and constructive feedback?

Best,
Jennifer

This week’s Weekly Journaling Prompt is #108 in the series. The prompt is TRACK – What I notice is…
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As some of you may know, my 2019 planner for Virtual and Remote Professionals is PlanDoTrack. As along time program manger and also entrepreneur, I’ve been fascinated by the importance of tracking metrics and results.

Tracking can be a key part of busines success, especially when things are not always clear. In fact, one of my favorite busines activities are the virtual planning sessions I host, as well as the VIP working sessions. Usually we get clear on the different areas people want to track in their work and/or marketing. Here’s a quick list of things you may want to track with different hats on –

For those that are entrepreneurs:

• Revenue
• Sales
• New contacts
• Social media numbers
• Speaking engagements or presentation
• What else?

As a remote worker you may want to track things like:

• Time spent on projects
• Time spent on emails
• Time spent on administrative tasks (reporting, filing)
• Time spent in networking
• Time spent connecting with peers
• Time spent learning
• Best time to work on projects
• Focused elements
• What are the things that are going to help you as a remote worker?

As a leader you might track:

• One on ones
• Time spent in meetings
• Time spent on administrative tasks
• Time spent learning
• What else?

You can pick up a digital copy of the first 52 of them over at the Potentials Realized Store. Take a look at them here at the website and pick up an immediate download.

Best,
Jennifer

This week’s Effective Virtual Conversations tip, which you can usually find under the hashtag #letstalkvirtual, is all about Team Feedback. With many teams opting to stay Working From Home for the foreseeable future, team feedback is an important loop to help teams excel.

What are the processes you have in place to keep team feedback moving?

We know that feedback is best when it’s specific (detailed about what the person did well or not well, behaviorally – via things that we can see or tangible outputs). Feedback is best when it’s regular, and as close to the event as possible. The longer between feedback and activity, the less valuable it is.

Feedback can be useful when we receive it from those around us – our bosses, our peers and those we interface with on projects, or stakeholders. Who are you receiving feedback from?

For many years I have written about, and talked about, the REVET™ model of feedback. We want to make sure that feedback is:

• R – What are the roles the person inhabits; what projects are they involved with? What are their goals?
  
  • Considering these questions helps us to make sure that feedback is relevant for the person.
• E – Reflect on performance expectations
  • What have been the expectations set about performance? What are the key issues they are focusing on, and most likely value feedback around?
• V - What do they value?
  • Some people value feedback delivered frequently and off the cuff. Other team members may prefer to have feedback offered in a structured fashion, or by writing, with some time between receiving the feedback and then having the performance conversation.
• E – Specific examples. Providing specific examples is absolutely essential for an effective performance conversation.
  
  • Always make sure you have specific examples which you have personally witnessed. If not, you may not be the person to provide feedback in that manner. You could facilitate the discussion with the person and those who seem them every day 1-1.
• T – Timing. What is the most appropriate time for the conversation? Is it a mid-morning? Evening? Lunchtime conversation?

(Copyright 2020 – Jennifer Britton, VRTWL)

If you have a copy of Effective Virtual Conversations, you’ll also want to check out what I write about Appreciations and Acknowledgements on pages 257 – 258. It’s important to take time to pause and share appreciations with each other. This serves to boost trust, and connection, across the team. I recently have included this activity in my latest mini-course for teams – the Remote Team Builders. You can find it here.
 
What are the things you are doing to create a team feedback loop?

Best wishes, 
​Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders
Coaching Skills Training | Leadership Development | Teamwork
Growing Team Leaders, One Conversation at a Time™ in the Remote Space
Contact us to discuss leadership, coaching or performance needs for your and your team
Phone: (416)996-8326

Check out our Digital Resources to support you in your work and conversations 

Earlier this year I shared a post on ten things you would want to make sure you took time to schedule. You can read Teams365 #2199 post here.

As we moved into the months of January and February a lot of our focus was on getting up to speed, and with the pandemic taking a lot of attention in recent months, some of these activities may not have been on the radar as much. I thought it would be useful to go back and take a look at these areas:

#1 – Team Meetings – Make them consistent and regular. It’s likely that you won’t be able to have everyone at the table (or the screen). Make sure that you create shared team agreements of what team members need to do if they are not present for meetings.

#2 – Meetings with Your Boss – Have you scheduled in time with your direct line manager? Keeping visible and being in regular communication is essential in today’s workplace. Corporate priorities can change quickly as can your boss’ priorities. How often are the two of you meeting? What format are you using? What’s important for them to know?

#3 – One-on-Ones with The Team – While group and team meetings are great, team members still need some 1-1 time. Be sure to schedule in some time with your team on a regular basis. Are you aiming for monthly 1-1 conversations? Quarterly deeper dives? Daily touchpoints? As a team talk about expectations and make agreements about who is responsible for scheduling and follow up.

#4 – Team Development Time – As I shared in yesterday’s Effective Virtual Conversations tip, team development time is critical and is often overlooked for virtual teams. Teams don’t just excel by osmosis! They need time to get to know each other, clarify how they are operating and focus in on what’s important.

#5 – Strategic Thinking Time — Are you leaving yourself enough time for reflection and thinking? Be sure to leave in enough time for strategic thinking. This can include creating, or revisiting your VISION, MISSION and MANDATE. Taking time to think strategically is important so that you have a clear big picture with a longer-term horizon. With things changing rapidly, the strategic horizon of 1, 3 or 5 years down the road can be invaluable in helping us keep moving, and not getting too set back by the small changes which can feel frenetic.

#6 — Time to Get Things Done — With meetings, communication and email taking a lot of time, what time are you leaving for yourself to get things done? For some professionals, it means coming into the office early to tackle key tasks for 30-60 minutes before others arrive. For others, it means booking a conference room and closing the door. Notice when you are most productive and when it’s important to get things done.

# 7 – Learning Time – What are your learning and development goals this year? Embracing ongoing learning has never been more important. What are the skills, processes and approaches which are going to help you do your best work? Note that learning can take many forms: including in-person programming, virtual learning as well as on-demand learning. Finally, peer learning (see #9) is another set of approaches.

#8 – Feedback Time – What feedback touchpoints are you building in throughout the year? Feedback in many organizations has moved to an ongoing cycle, and it can be important to make sure that it is happening regularly. Block off time in your schedule to get it done.

#9 – Peer Learning Time/Mentoring Time — What is the peer learning you want to undertake this year? Is it possible to do some job shadowing or pair with a peer partner throughout the year to compare notes, share resources and learn from each other?

In addition to peer learning, what about identifying a mentor in your organization or industry who can share their experience in order to help you understand “what’s below the waterline”?

#10 – Time Within Your Industry or Outside Your Regular Scope of Work — Finally, industry connections are key. Keeping current in your area of work may be as important, or more important, in the medium- and longer-term. What connection into professional associations are going to support you this year?
 
What do you want to make sure you make time to focus on?

Best,
​Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders | Remote Pathways Podcast
Team and Leadership Development | Coaching | Everything DiSC
Phone (416)996-8326

Get your Q2 planning on with the PlanDoTrack Workbook and Planner or Coaching Business Builder

Looking to enhance your virtual conversations? Webinars? Pick up a copy of Effective Virtual Conversations at Amazon, or join me for the Virtual Facilitation Essentials program

Contact us to discuss how we can support you and your teams and organization with remote work.

Check out upcoming virtual programs on our calendar
​
PDF copies of PlanDoTrack now available! Get yours here. ​

The concept of deliberative practice has gained popularity in recent years, featured in books such as Michael Bungay Stanier’s the Coaching Habit, or in James Clear’s article about Deliberative Practice here.

The notion of deliberative practice is grounded in sport. Just like becoming a pro tennis star or soccer team, it’s critical to get practice and feedback on your actions. With each feedback round we are able to adjust and tweak our skills.
​
As teams, it takes time and practice to excel. What do you need to do to practice? What are the things which are going to help you hone the skills you need?

What feedback loops exist? What are you able to do to cultivate both positive and constructive feedback?

Enjoy your conversations,
Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders | Remote Pathways Podcast
Team and Leadership Development | Coaching | Everything DiSC
Phone (416)996-8326

Get your Q2 planning on with the PlanDoTrack Workbook and Planner or Coaching Business Builder

Looking to enhance your virtual conversations? Webinars? Pick up a copy of Effective Virtual Conversations at Amazon, or join me for the Virtual Facilitation Essentials program

Contact us to discuss how we can support you and your teams and organization with remote work.

Check out upcoming virtual programs on our calendar
​
PDF copies of PlanDoTrack now available! Get yours here. ​

Performance conversations are challenging for many at the best of times. What about now that you are likely having to have these conversations virtually? What are the things you want to do to keep the performance conversations going virtually?

Performance issues become even more complex when you are not able to see people in their own element. In fact, our feedback is likely to be framed by what we can see on the screen (which might be one-tenth or one-hundredth of the time in a week) as well as what we see with output.

With that in mind, here are several things to keep in mind around performance support and feedback in the remote space:

• Watch assumptions – be super explicit around what you mean with this.
• Clarify what the end results need to look like.
• Have more frequent check-ins or walk-throughs. It’s important that is not seen as hovering, but it creating a more frequent monitoring process.
• Be sure to return back to measures of success, and things like the IS/IS NOT framework.

As it relates to feedback:

• Make sure that feedback is specific, and demonstrable – again, check assumptions.
• You may want to lead with “Walk me through “ to identify where processes or practices get derailed.
• Be open to feedback in new ways.
• Remember that feedback is a two-way street. It’s often best to get it to give it. Feedback is reciprocal.
• Be sure that you are also having people share what areas they are going to value feedback in first.

What else is important to note about feedback and performance conversations for your team right now?

Enjoy your virtual conversations!
Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders | Remote Pathways Podcast
Team and Leadership Development | Coaching | Everything DiSC
Phone (416)996-8326

Get your Q2 planning on with the PlanDoTrack Workbook and Planner or Coaching Business Builder

Looking to enhance your virtual conversations? Webinars? Pick up a copy of Effective Virtual Conversations at Amazon, or join me for the Virtual Facilitation Essentials program

Contact us to discuss how we can support you and your teams and organization with remote work.

Check out upcoming virtual programs on our calendar
​
PDF copies of PlanDoTrack now available! Get yours here. ​