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Teams365 Blog

Daily tips, tools and blog posts for leaders and their teams. Daily posts since January 2014. The Teams365 blog is brought to you by Jennifer Britton, founder of Potentials Realized, and author of Effective Group Coaching and From One to Many: Best Practices for Team and Group Coaching.

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teams365 #3674: The Essence of Problem Solving: Key Elements to Consider

2/1/2024

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Problem-solving is an essential skill in both personal and professional spheres, requiring a thoughtful and systematic approach to navigate challenges successfully. Here are the core elements that should be considered when engaging in effective problem-solving.
​
  1. Define the Problem Clearly: Before diving into solutions, it's crucial to articulate the problem accurately. Clearly define the issue at hand, avoiding vague or overly broad descriptions. A well-defined problem sets the foundation for focused and effective problem-solving.
  2. Understand the Root Cause: Identifying the root cause of a problem is fundamental to solving it comprehensively. Take the time to analyze the underlying factors contributing to the issue. This understanding helps prevent the recurrence of the problem and allows for the development of targeted solutions.
  3. Gather Relevant Information: Informed decisions stem from thorough research and data collection. Gather relevant information about the problem, considering both quantitative and qualitative data. A comprehensive understanding of the context surrounding the issue empowers problem solvers to make well-informed and strategic decisions.
  4. Consider Multiple Perspectives: Problems often affect various stakeholders, each with unique perspectives. Consider the viewpoints of all relevant parties to ensure a holistic understanding of the situation. This inclusive approach not only enriches the problem-solving process but also increases the likelihood of generating solutions that address the diverse needs of those involved.
  5. Generate Alternative Solutions: Encourage creative thinking and brainstorm multiple solutions to the problem. Avoid fixating on the first idea that comes to mind; instead, explore a range of possibilities. This divergent thinking fosters innovation and opens up avenues for novel approaches to addressing the issue.
  6. Evaluate and Select the Best Solution: Once a variety of solutions is on the table, evaluate each option based on predefined criteria. Consider factors such as feasibility, effectiveness, and potential impact. The goal is to choose the solution that aligns best with the defined problem and addresses it in the most efficient and sustainable manner.
  7. Implement and Monitor: Implementation is a crucial phase of problem-solving. Execute the chosen solution and closely monitor its progress. Be prepared to adapt and make adjustments as needed. Continuous evaluation ensures that the solution remains effective and responsive to any evolving circumstances.

In conclusion, effective problem-solving involves a methodical consideration of these core elements. By approaching challenges with clarity, a commitment to understanding root causes, and an openness to diverse perspectives, individuals and teams can navigate problems successfully and foster a culture of continuous improvement.

Jennifer Britton, MES, ACTC – PCC, CHRL, CPT
CEO, Head Coach and Author
Potentials Realized | Group Coaching Essentials
Leadership | Teamwork | Coaching
Contact: 1-416-996-8326
Email: [email protected]
Instagram:@ReconnectingWorkspaces @CoachingBusinessBuilder

Pick up a copy of Reconnecting Workspaces: Pathways to Thrive in the Virtual, Remote and Hybrid World at Amazon – https://bit.ly/reconnectingworkspaces.

Check out my latest TEDx talk – Coaching Teams Through Chaos at https://www.ted.com/talks/jennifer_britton_coaching_teams_through_chaos

​Set up a call with myself or my team to learn more about how we can support you through our award-winning ICF CCE approved Coach Training programs – https://calendly.com/potentials-realized/group-coaching-essentials
​​
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Teams 365 #3567: Coaching Conversation Sparker #2: How do we coach for problem solving

10/10/2023

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Here we go with our 2nd YCIYC or Coaching Conversation Sparker™-- with a focus today on coaching for problem solving. Why do you activate a coach? Often to help you do better, and many times because you need to solve a problem you can’t do alone!!!!

Coaching for problem-solving is a valuable skill, as effective problem-solving is crucial in both personal and professional life. Whether you're a leader guiding your team or an individual seeking to enhance your own problem-solving abilities, here are some key strategies for coaching problem-solving skills:
​
  1. Define the Problem Clearly: The first step in effective problem-solving is to define the problem accurately. Encourage individuals to clarify the issue they're facing, including its scope, impact, and underlying causes. A well-defined problem is easier to solve.
  2. Encourage Critical Thinking: Promote critical thinking by asking open-ended questions. Encourage individuals to explore different perspectives, challenge assumptions, and consider the broader context of the problem.
  3. Provide Tools and Techniques: Share problem-solving frameworks and techniques like the 5 Whys, SWOT analysis, or the Fishbone diagram. These tools can guide individuals through the problem-solving process systematically.
  4. Break Down Complex Problems: Encourage individuals to break down complex problems into smaller, more manageable components. This makes it easier to identify and address each part of the problem individually.
  5. Promote Creativity: Creativity is a key element in problem-solving. Encourage brainstorming sessions and creative thinking exercises to generate innovative solutions.
  6. Set Realistic Goals: Help individuals set clear and achievable goals for problem resolution. This keeps them focused and motivated throughout the problem-solving process.
  7. Develop Decision-Making Skills: Effective problem-solving often involves making decisions. Teach decision-making techniques and the importance of evaluating potential outcomes and risks.
  8. Emphasize Collaboration: Problem-solving is often a team effort. Encourage collaboration by facilitating group discussions and leveraging diverse perspectives to find solutions.
  9. Implement Continuous Improvement: Problem-solving doesn't end with a solution. Encourage individuals to evaluate the effectiveness of their solutions and seek opportunities for continuous improvement.
  10. Foster Resilience: Problem-solving can be challenging and may involve setbacks. Teach resilience by emphasizing that failures are opportunities for learning and growth.
  11. Provide Support: Offer guidance and support throughout the problem-solving process. Act as a sounding board, provide feedback, and help individuals stay on track.
  12. Celebrate Success: When a problem is successfully resolved, celebrate the achievement, no matter how small. Positive reinforcement reinforces problem-solving skills.

​Coaching for problem-solving is about equipping individuals with the mindset and skills to tackle challenges effectively. By applying these strategies and creating a supportive learning environment, you can help individuals become adept problem solvers, contributing to personal and professional growth.
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Jennifer Britton
Potentials Realized |Reconnecting Workspaces | Group Coaching Essentials 
Team and Leadership Development | Coaching | Retreats
Follow us on Instagram @ReconnectingWorkspaces
Follow us on TikTok at https://www.tiktok.com/@groupcoach
Phone: (416)996-8326

​Reach out to book a conversation regarding how your team can benefit from the Everything DiSC. Send an email to Jennifer  OR book a call

Check out my TEDx talk on Coaching Teams Through Chaos and the Six Factors™ 

Looking to bring your workplaces back together, whether you are remote, hybrid, or face-to-face? Pick up a copy of my new book, Reconnecting Workspaces, at Amazon.
​​​​​​​​
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TEAMS365 #2429 – Effective Virtual Conversations Tip 164

8/24/2020

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It’s Monday which means that it’s another Effective Virtual Conversations Tip day. This week the invitation is for you to build your toolkit. If you joined me last week for the Stand Out Virtually 5 day Challenge, it’s likely that you spent time building your toolkit.

We covered visuals (and you got to built up some of your visual library). We also talked about backgrounds, along with engagement toolkits.

A quick note that I’ll be hosting the next one-day Virtual Facilitation Essentials program tomorrow, Tuesday August 25th from 9-4:30pm ET. The day is geared to get you building out your toolkit.

What do you notice about your toolkit for exceptional virtual conversations?

Whether you are an individual leading calls or an organization, it’s important that we build out our tools and practices. Consider building tools in these areas:
  • Planning
  • Opening a Program
  • Decision Making
  • Problem Solving
  • Consensus Generation

I’ve been spending even more time this year than usual working with organizations to build out their repertoire of virtual tools and practices. If you, or your organization, could benefit from some support and focus in this area, give me a call.

Be sure to take a look at the 163 Effective Virtual Conversations Tips I’ve written here at the blog. 

With best wishes,
Jennifer
Jennifer Britton
Potentials Realized | Coaching Team Leaders 
Coaching Skills Training | Leadership Development | Teamwork
Growing Team Leaders, One Conversation at a Time™ in the Remote Space
Contact us to discuss leadership, coaching or performance needs for your and your team
Phone: (416)996-8326
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TEAMS365 #2236 – Team Building Tip 274: Calibration

2/13/2020

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This week’s Team Building Tip gets you thinking about the notion of CALIBRATE.

The Oxford Dictionary defines calibrate as “adjust (experimental results) to take external factors into account or to allow comparison with other data.”

As you look across your team, work or processes right now, what are the things that might need to be calibrated or adjusted, given changes in the context?

What are the things you need to dial up and dial down?

Doing a regular scan of the context in which you operate is a key skill set. This is all part of strategic thinking, which is an important skill set for leaders today. As the University of Florida’s Training writes, “To think strategically means to see and understand the bigger picture of what the organization is, where it needs to go, and how it will get there. It means anticipating opportunities and challenges and utilizing that knowledge to guide the organization.” (http://training.hr.ufl.edu/resources/LeadershipToolkit/job_aids/strategic_thinking.pdf)

What is important about developing strategic thinking skills as a team?

What are the things you want to pay attention to as a team?

For more on the topic of strategic thinking, please check out these posts:
  • 4 Ways to Improve Your Strategic Thinking Skills
  • 5 Areas CMOE Suggests You Focus On To Improve Your Strategic Thinking Skills 
  • Check out the questions you might use as part of the reflective cycle of strategic thinking in this article from Terina Allen here.

As you think strategically, you may start to notice those items you need to CALIBRATE. What needs an adjustment?

Have a great day!
​Jennifer
Jennifer Britton
Potentials Realized | Coaching Team Leaders | Remote Pathways Podcast
Team and Leadership Development | Coaching | Everything DiSC
Phone (416)996-8326

Get your planning on with the PlanDoTrack Workbook and Planner or Coaching Business Builder
Looking to enhance your virtual conversations? Webinars? Pick up a copy of Effective Virtual Conversations at Amazon.
Check out upcoming programs on our calendar!
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#TEAMS365 #2006 Flashback Friday: Tools for your Toolkit – Leaders and Business Owners

6/28/2019

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This week as part of the Flashback Friday we are getting into the landscape of tools for business owners and leaders. Whether we lead a team, or run our own show, honing certain skills can help to accelerate our success.

I wanted to take us back to Teams365 #1540: Tools for Your Toolkit – Leaders and Business owners. 

Here’s what I wrote:
​
Much of my work as a coach and consultant with leaders and teams revolves around support to leaders and business owners. One area we regularly return to is our toolbox or those resources we have at our disposal. Many of these we acquire from our own experiences, as well as the valuable networks of mentors and peers we belong to. This week we'll be focusing on several of the different tools which can be useful in our toolkit. Some of the tools you will want to make sure you have on hand are:

​#1 - Tools for Virtual Conversations - Check out yesterday's Effective Virtual Conversations tip #36  (Teams365 #1539) where I mention five different tools you'll want to make sure you master for more engaged, memorable conversations in the virtual space.

​#2 - Tools for Decision Making - Check out this audio post #Teams365 #495 where I cover two tools for decision making

​#3 - Tools for Delegation - Delegation is one of the most challenging areas for team leaders and business owners. As our work evolves it can often feel difficult to pass projects off to others. Check out my past post #391 on The Dreaded D Word - Delegation, where I share with you a quick activity to undertake to identify some of the areas you could delegate

​#4 - Problem Solving Tools - Check out this short audio posts on 3 tools for problem solving in Teams365 #488 here.

#5 - Planning Tools - Without a clear vision, and a plan to execute, our efforts may become unfocused. Drucker wrote "what doesn't get measured, doesn't get done". What are the planning tools you refer to regularly? Whether we are undertaking a SWOT, or a strategic Issues mapping activity, or building in regular pause points to take stock of where we are, planning is critical for success. Check out the multiple posts on planning here.

#6 - Conflict Resolution Tools - Conflict is inevitable in teams, especially given that most teams which excel are highly diverse. Learning to work across differences, and adjust our styles is part and parcel of collaboration and conflict resolution.  Check out Teams365 #1196 for my post on Navigating Conflict in Teams.

​#7 - Collaboration Tools - Going hand in hand with conflict is collaboration. Having a toolkit of resources to help you incorporate different ideas and perspectives, unearth assumptions, and leverage the best of a team is critical for teams and businesses today. I've written multiple posts on collaboration in the past, from partnering to ingredients for collaboration

​#8 - Coaching Tools - The final tool-set I would add is that of coaching tools. Coaching encompasses listening, questioning and helping others create their own solutions. In today's ever changing VUCA world, coaching is playing an even more important role. This is a focus of the bulk of my work with clients. What can you do to boost your peer coaching skills, or developing these skills in your team? Check out past posts on coaching here.


​I hope that you will take a  few minutes today to take note of the tools you are already have in your toolkit, and those you want to develop this year. What are the skills which will help you take your business or your team to the next level?

Best wishes,
​Jennifer
Jennifer Britton – Potentials Realized 
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder 
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.
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#TEAMS365 #1984 - Team Building Tip #239:What's Taboo?

6/6/2019

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This week’s Team Building Tip gets your team to consider the question – “What is taboo?”.
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Once teams feel safe to put issues on the table, and that they will not face any retribution for speaking their mind, getting the team to identify what is TABOO or off-limits can be key to moving a team forward. It is important to look into the dusty corners, and shine the light on the things that don’t want to be seen or discussed. This is particularly important when the pace of business speeds up, and things become more urgent. It’s the things that are taboo that can grow in size or come out of nowhere, taking a team down.

What are the things that are TABOO for you and your team to:
  • Discuss
  • Do
  • Put into Practice
 
Is it time for a change?

Best wishes,
​Jennifer
​Jennifer Britton – Potentials Realized 
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder 
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.
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#TEAMS365 #1977 – Team Building Tip #238 – Perspectives

5/30/2019

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Welcome back to another Thursday Teams365 blog post. This week’s question to explore is “What’s another way of looking at that?”

In today’s world of doing more with less, and ongoing change, it can be invaluable to reframe and adjust perspectives around our biggest challenges, and opportunities.
​
As you and your team consider what your biggest challenge is right now, ask the question – "What’s another way of looking at that?”. To get your ideas flowing around reframing consider these areas which might shift things:
  • Resourcing
  • Supports
  • Collaboration
  • What would you do if you knew you would not fail?
  • What is the flip side of this issue?
  • What would saying NO to ____ look like?
  • If we added ____ what would happen?

​Exploring multiple perspectives around a challenge, or opportunity, often generates new ideas and insights.

Enjoy the conversation!
Jennifer
​Jennifer Britton – Potentials Realized 
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder 
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.
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#TEAMS365 #1968 – Teamwork in Uncertainty – Pivot

5/21/2019

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As a writer, one of my favorite past times is heading to the library for some focused writing. I often try to fit it in on Tuesdays. When I am there, I usually check out the business book selection. Two titles, both named Pivot, recently caught my attention. Jenny Blake’s Pivot  explores the shifts and turns we can make in our career. The 2nd Pivot book is by Adam Markel. Pivot: The Art and Science of Reinventing Your Career and Life.
 
Both are great reads for those looking at ongoing performance and change. Whether we work for others or ourselves, we can all benefit from the tools and tips in both books.

The Cambridge Dictionary defines pivot as:
  • a fixed point supporting something that turns or balances;​​
  • the central or most important person or thing in a situation.

https://dictionary.cambridge.org/dictionary/english/pivot
 
As you consider your biggest opportunity or challenge right now, consider:
  1. What is creating balance in the situation right now?
  2. What is the fulcrum around what things are turning?
  3. What is the important person/issue in this situation?
  4. What is the most central item?
  5. With this information in mind, what’ s possible? What are the options for next steps?

Best wishes, 
Jennifer
​Jennifer Britton – Potentials Realized 
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder 
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development).
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in an digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.
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#TEAMS365 #1955 – Teamwork in Uncertainty: Cultivating Curiosity

5/8/2019

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As we continue our exploration about teamwork in uncertainty, today’s post covers the ability to cultivate curiosity. Curiosity is a key skill helping us become comfortable with learning and not knowing. When we are stuck in an expert mindset, we may feel we “know everything”. There is a danger in this, specially when contexts change. Cultivating more curiosity for learning, exploration, trial and error, gives team members permission to try things out which may not work.

How do we cultivate curiosity?

Encourage people to ask questions like:
  • What else? This question helps us see alternative paths and solutions.
  • Why not? This question gives permission for us to explore another angle around things.

Encourage trial and error.

Get team members to explore what failure means and does not mean.

Provide opportunities for growing skills in new areas through job shadowing, mentoring and/or special projects.

Next week I’m going to turn my attention to what the research says about curiosity and teamwork, and why it is important to cultivate more curiosity in our staff right now.

All the best,
​Jennifer
Jennifer Britton – Potentials Realized 
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder 
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development).
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in an digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.

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#TEAMS365 #1927 - Creating a Strong Team Identity

4/10/2019

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Team identity and culture is something that we all shape. Team identity is critical in the context of virtual and remote teams. It helps us understand who we are and how we do things. A strong team identity helps me know that as a member of this team, I am expected to:
  • Raise issues quickly
  • Rather than complain, seek for solutions
  • Support others and provide information to others on a regular basis about the work I am undertaking, opportunities I see for collaboration
Ways we can start to form a strong team identity include:
  1. Having the team identity key values. For example, innovation or respect.
  2. For each one of these values, have the team identify the behaviors which illustrate that value. For example, for respect – Consider impact before speaking; take ownership of mistakes; reply to requests in a timely manner (and as a team identify what timely means); when raising issues also offer possible solutions.
  3. Having the team own “How we do things here. What’s acceptable and what’s not”. In owning it, we call out behaviors which are not aligned with our agreements.
  4. Identifying logos, icons or metaphors of what the team is. For example, a team that is about creating a WOW experience might embrace “The Orange Bird” as their mascot.
  5. Creating a drawing or tableaux of what the team is aspiring to. Several years ago, vision boards were very popular. Teams too can have their own team vision board which they can situate in an area of high traffic. If its’ a virtual team, take a photo and include in it any sides you are sharing with your virtual meetings. Review it regularly.
Bad behavior doesn’t just happen. It’s permitted. What are you doing to call it out?

Best wishes,
​Jennifer
Jennifer Britton – Potentials Realized 
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2018) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder 
Now available – PlanDoTrack Workbook and Planner - Order a copy today on Amazon
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development).

Check out the new 19 Tips for Productivity On-Demand Course. If this is your year to get things moving, check it out now. Join Jenn for bi-weekly live group calls until July. $129 US. Learn more and enroll here.
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    Jennifer Britton - Known for her writing and work in the areas of remote and virtual teamwork, leadership, team and group coaching, Jenn is the founder of Potentials Realized, and a former team leader with global organizations including the UN. She is passionate about helping teams and organizations to do their best work. Potentials Realized is a performance improvement company providing training, coaching and facilitation services. We specialize in support to virtual teams, remote work, and virtual facilitation, in addition to our award-winning coaching  and program design services.

    Visit our on-demand courses for team leaders and team members here.

    All blog posts are Copyright 2014-2025.  Jennifer Britton, All Rights Reserved.


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