I thought that it would be interesting to reach back to what I had written five years ago here at the Teams365 blog – here’s the post from that day – Five Key Relationships – still as relevant (and maybe even more so in today’s virtual context”.
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Whether you are back to work or starting a new role, relationships are key in today's business context. As team leaders, we navigate a wide network for relationships, which you may need to call on at any given time. Five key relationships for team leaders to be aware of are:
​
1. Your team - What is the strength of these relationships right now? What conversations are important to have? What does your team rely on you for? What do you need from them? What preferences to do they have in terms of support, communication, connection etc.?

2. Your boss - When was your last quality meeting with your boss? What support do they need from you? What support do you need from them? What are their priorities this month/quarter? How can you help them be even more successful?

3. Your customers, client’s other key stakeholders are also key players in your network. What conversations and touch points do you have planned or want to have?

4, Key project relationships - Consider other key relationships you have. What requires attention? Where can you lean into for support?

5. Your peers - As team leaders we also benefit tremendously from fostering a network of peers around us. Is it time to connect with some specific people within your network? What could you share about your current successes that would help others? What do you need from them?

To wrap up with one of my favorite business authors on the topic of relationships, here's what Keith Ferrazzi says:

“Connecting. It’s a constant process of giving and receiving—of asking for and offering help. By putting people in contact with one another, by giving your time and expertise and sharing them freely, the pie gets bigger for everyone. This karma-tinged vision of how things work may sound naïve to those who have grown cynical of the business world. But while the power of generosity is not yet fully appreciated, or applied, in the halls of corporate America, its value in the world of networks is proven.”
― Keith Ferrazzi, Never Eat Alone: And Other Secrets to Success, One Relationship at a Time

Enjoy your weekend!
Jennifer

This week’s Team Building Tip asks the question – What would create more safety?

For team members to engage, or individuals to engage virtually, we need to ensure that there is safety.  This is an essential ingredient for learning, results, relationships and performance.

Safety is created through many things –

• From being clear on what people can expect
• From being clear on outcomes
• By inviting all voices into the room
• By being clear what the boundaries are around the outcome
• By clarifying roles

Safety is an important part of what I term “the triad of virtual calls”. This includes TRUST, SAFETY and CONNECTION. Be sure to check out other posts on this topic here.

As you surface this conversation, what do you notice?

Enjoy your conversations, 
​Jennifer

A few months ago, I did a series of posts on “What’s Different When Working Remotely”. There was a series of several of them, which I thought would be interesting to revisit as remote working has been happening for many for many months and may be extended into the future for many more months. My invitation is for you to do a pulse check in your next meeting around these items:

1. Autonomy
2. Skills
3. Connections with others
4. Matrix relationships
5. Focus
6. Motivation
7. Inner drive
8. Relationship building
9. Visibility
10. Boundaries

 
Here’s what I wrote in Teams365 #2242 - 

Yesterday’s Teams365 post explored four key differences when working remote – Autonomy, Skills, Connections with others and the Matrix.

In today’s post, I wanted to share four additional differences when working remote – focus, motivation, and inner drive, to relationship building and visibility.

In general, many things get magnified in the remote space – from clarity, or lack of clarity, around communication, processes, roles, goals; to what we actually see on the screen. This means that we may need to be more intentional in sharing information, checking assumptions and confirming that our messages were understood in the way they were communicated.

Motivation - When working remotely, a lot of us need to rely on our own inner motivation and self-direction to get things done. For those who like to work autonomously, it’s great! Being clear on what we need to excel as a team member, leader or business owner is key.

As I wrote yesterday, “No person is an island” and we do want to make sure we are clear on our strengths, and style preferences. It’s also key to note that when we over leverage our strengths, that they can become a blind spot. In the remote space this may mean that they get over magnified. So, if I have a love of learning I may keep learning, rather than getting work done. What are the strengths you are able to leverage? What’s important about your work? What drives you? What do you need to be aware of in case it gets over magnified?

For more on Motivation and Remote Work, check out some of the episodes of the Remote Pathways Podcast. 

You’ll also want to check out Week 6 of the 52 Weeks of Remote Work.

What is important for you about motivation in the remote space?

Context - One of the major challenges in the remote space is that we see each other usually only through the small window of the screen. As I write in Effective Virtual Conversations, a great activity to undertake is “what’s outside your screen”? What can we do to share more about the context of our work? That might include:

• Sharing a little more about your desk
• Sharing what’s outside your window
• Talking about what is a priority in your work
• Sharing more about the way work is done, or preferences are in your location (especially if you are a virtual team)

What context pieces are important to share?

Visibility and proactivity - Visibility and proactivity is key in the remote space. Some remote workers feel that their careers get stuck because they aren’t visible like those in an office space. I would invite a perspective that visibility is less about where you are, but how you approach work. What are you doing to be visible, to bring people together, to connect with peers and other stakeholders, to be proactive in connecting on a regular basis with your boss and team?

Regular co-working sessions may provide an opportunity for learning more and connecting with your peers, as well as hearing what you are working on. These sessions may run for an hour, half day or more. 

What is important for you to explore around visibility? What do you need to be more proactive about?

Focus - For many remote workers, productivity can actually increase when moving to work in the remote space. A study by Stanford Business School, headed by Professor Nicholas Bloom found a 13% increase in productivity by those who WFH (Work From Home). You will find a copy of the original publication here at Prof. Bloom’s site.
 
For another interesting article on the same topic check out Scott Mautz’s Inc article.

Even though there are differences with remote work, it’s still important to focus in on the basics of high performance. Be sure to check out the posts I have written on the Six Factors of High Performing Teams. How are we being clear about the ROLES, GOALS, PRACTICES of our work, in addition to connecting in with our vision and mandate, and being clear bout what success will look like?

Tomorrow, we’ll explore another remote working ingredient for success – managing boundaries! (LINK to 2243)
Where are you as a team as it relates to clarity around these ten areas? BE sure to do a pulse check and focus in those areas that need attention.
 
July in Review
Thanks for Joining us this month! This month’s posts have continued to take us through the landscape of remote work , and have included these posts:

Monday’s Effective Virtual Conversations Tips – Messy Middle, Remote Skill: Working Across Differences; Appreciations; Six Factors

My Tuesday Back to Basics Posts around Feedback, Listening and also the Energy of Virtual Calls

Wednesday’s focusing on Stand Out Remotely; Digitize and Virtualize; (LINNK) and Remote Team Builders (LINK)

Thursday’s Team Building Tips – with questions to spark you around getting grounded as well as what you need to say no to, and what needs to be collapsed.
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Historically July has been a month of taking some time to pause and renew. What are you focusing on right now? What’s the support you need to keep doing your best work, and having your best conversations?

Best,
Jennifer

The digital space can get very crowded, with one zoom call looking like another. Today’s post gets you thinking about different ways you can stand out virtually. If you are a leader, coach or business owner, what can do you do make sure that your call stands out virtually?

#1 – Be clear – From the start, let people know what they can expect. How long is the call? What’s being covered? What is the process going to be?

#2 – Create expectations – From the start, let people know what they can expect. What is the process you are going to follow? A lack of clarity creates a lack of certainty.

#3 – Consider the visuals which will create a WOW – Our brains process visuals faster than text. What are the visual elements you want to use to help anchor your work? What is the environment you would like to create?

#4 – Create a pause – One of the common characteristics of a lot of virtual calls these days is that there is no space to breathe. Literally. There’s no pauses or chance to catch your breath. Part of creating memorability is doing something different or novel.

#5 – Create Connection – In my remote working whitepaper I shared the 7 Cs – Remote Enablers. Connection (along with clarity) is one of them. We want to make sure that we are creating CONNECTION on multiple levels, in multiple ways. What is the connection to the topic? What is the connection to a person’s world? What is the connection to others on the call? What are you doing to create connection?

#6 - What’s your call to action? What is the call to action you are making? What will people do after the call? Are you building in time for people to note their next steps? Articulate or share their next steps?

Try incorporating these steps into your next virtual conversation. I provide more tips about these in my book, Effective Virtual Conversations, or you can join me for an upcoming edition of the Virtual Facilitation Essentials program. The next one starts next week – Wednesday July 29th. Hope to have you join us – more info and registration here.

What’s your favorite tip? Share with us in the comments below.

A big thanks to those who joined me today at the Training Industry Roundtable Discussion! I hope that you enjoyed it.

Best,
​Jennifer

The skill set of “working across differences” has always been an important skill set for those of us working across distance. From time zone differences, to cultural differences, to technical differences, and language differences, there are so many things which make us all unique as part of a remote team. 

In order to work across differences, we will want to:

• Help people identify and articulate their own strengths and uniqueness
• Support the team to see where common ground resides
• Support the team to note where gaps exist
• Support the team in understanding people’s preferences
• Support the team in establishing shared agreements of how they want to work together. These behavioral norms shape our team culture – who we are and how we do things. It’s an important part of understanding what’s acceptable and what’s not acceptable on the team.

With this knowledge in mind, and the tasks at hand, note what elements we each need to magnify and what we may also minimize.

As I wrote in June 2016:

There are a variety of differences which show up in teams every day -
from styles to technical skills.

Different approaches can be a source of strength if people are confident and knowledgeable in working across differences.

Some of these are signals that different styles may be at play:

• A look of confusion when one team member is speaking
• Conflict
• Multiple misunderstandings regarding what is being said or what needs to get done

Tips for working across differences:
* Spend time working on the relationship.  Know what you uniquely bring, your
strengths, talents and preferences.
* How does this mesh with the collective? How might it not?
* What do others value?
* What adaptations are needed to your approaches?

Best,
​Jennifer

Back in early March, before most countries went into lockdown, I released a Remote Working Whitepaper. It’s been downloaded hundreds of times. Make sure to download your copy.
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I thought it would be useful for today’s FlashbackFriday post to explore the different remote work enablers or what I call the 7Cs in my writing. Check out this past post here. 

In the Remote Working Whitepaper, I released earlier this year, I summarized seven of the areas I consistently see as things that help, or enable, exceptional performance in the remote space. As a former remote leader myself for many years, I knew that these things were always areas to check in around first, to see if perhaps, one or more needed attention, clarity or modification.

Whether your team is now working remote all the time, or for just this period of time, it can be useful to focus in on these 7 areas which I like to term Remote Enablers – The 7 Cs. Here’s an excerpt from the Whitepaper which you can pick up a copy HERE.
 
What’s different in the remote space?

Copyright 2020 – Jennifer Britton, Potentials Realized. All Rights Reserved

Remote teams operate across distance, time and culture. This usually requires enhanced skills in communication, boundaries, clarifying assumptions and being able to navigate the diverse preferences, cultures and ways of working of a global team. What is not clear or visible can become a challenge or pitfall for a remote team.

What ingredients enable exceptional remote work? I like to call these the 7 Cs which anchor exceptional remote work – Communication, Clarity, Connection, Culture, Consistency, Community, and Collaboration.

Communication is likely to take place along different channels, and at different times of day. The communication realm of the remote space may include phone, text, instant messaging, email, video streaming calls, and messaging across multiple apps like Slack and Trello.

The challenge with communication is that is often has no context - we don’t see “what’s beyond the screen”. Many times, we don’t have the visual cues that tend to make up the majority of regular communication messages.

On top of this, communication can vary across both geographic culture (some cultures are more direct than others), and industry culture.

Finally, we have our own individual preferences to communication. As a Gen Xer, I may prefer to have communication bundled and emailed to me, rather than up in the Cloud. Taking time to understand each team member’s focus and preferences is critical to remote work. Conflict may emerge for a variety of factors including different styles, lack of clarity, misunderstanding or interpreting instructions differently.

Connection with others helps remote work and includes connection to others inside and outside the team and understanding their work. Remote team members are likely to be part of matrix relationships, where they report to, and are part of, multiple teams. Matrix relationships offer another layer of complexity and opportunity in this work. Connection also means understanding how our work fits into the bigger picture, as well as fits into the bigger context of others work. Given the isolated nature of remote work, proactively focusing on connection is important. Take a look at the Remote Working Myths for more on this.

What can you do to create more connection across the team? Beyond the team?
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Clarity is one of the most important enablers. This involves clarity of focus, clarity of priorities, clarity of expectations, clarity of roles and clarity of responsibilities. In the remote space, we need to make things EXPLICIT, and be regularly exploring our ASSUMPTIONS.

What clarity is needed for team members to do their best work?

Team culture becomes even more pronounced or diluted in the remote space, so a focus on this can be really important, especially when people are part of multiple teams. Culture is “how we do things here”.

Culture encompasses both visible (behaviors, language, artifact) and invisible manifestations (norms, values, basic assumptions or beliefs).” – Rosinski, 2003, p 20.

In shaping a culture there are the things we can see and help to define us (our taglines or the way we start meetings) and there are things that we don’t see. Team culture can remain very diffuse and not clear in the remote space. Taking efforts to clarify and intentionally shape what team culture is, and how we do things, becomes paramount for remote team performance.

Consistency is also key when we are dispersed or operating in different locations. It’s consistency of messaging, practices, and the way we do things. For example, every Monday we meet at 7:30 am ET, regardless of how many people can attend live.

Community – Remote Workers are hungry for connection and community. What are you doing to build a sense of connection and identity across your team or organization?  Community can range from boosting communication across internal social platforms to interactive virtual lunch and learns.

Collaboration – Collaboration is an essential skill set when we work remote. As you’ll see in the remote work myth of “no person is an island”, we still need to place an emphasis on relationships. Who do you need to collaborate with in order to get things done? What can you do to collaborate better? Where are those collaboration windows and requirements?

Connection – Beyond community, how are we connected? What are the process pieces which help us do our best work? What type of communication exists? What helps bring people together on a regular basis both formally, and informally? Across a team and between teams?

End of Excerpt – Remote Working Whitepaper: When You Need to Get Up to Remote Working Speed Quickly. Copyright 2020, Jennifer Britton, Potentials Realized
 
Pick up a copy of the Remote Working Whitepaper for yourself here.

Best wishes, 
​Jennifer

Remote teamwork is here to stay for a little longer in many organizations. While team development may not be the first thing on everyone’s mind, it’s likely that teams will require some attention in the upcoming months. Research continues to indicate that teams of all kinds need both a focus on results as well as relationships.

Several months ago, in early March, before the pandemic hit North America, I released a Remote Working Whitepaper. In it, I explored 7 Different types of Remote Enablers, things that help us do better work in the remote space. While many have become experts in remote work in recent months, this has been the landscape I’ve led teams, programs and businesses in for almost 30 years.

A few weeks ago, I launched a new on-demand program entitled “Remote Team Builders” which covers a couple of activities in eight different areas which remote teams can benefit from. The areas I cover in the nine-part program are:

Module 1 – Remote Team Enablers
What helps remote teams thrive? I dig more deeply into what I call the 7 Cs or the Remote Team Enablers.

Module 2 – Openers for Remote Team Building – Two Activities
We remember the start and end of things. Having a strong start to a virtual meeting is key, signalling that this is not just going to be “Any call”…

Module 3 – Creating Connection in Remote Teams
What can you do to quickly connect remote teams? Check out these two activities and think about others you might have at your disposal.

Module 4 – Working with Goals – 2 Frameworks
Goals are key to alignment in the remote space. Listen and watch the short video I share about creating SMART-E Goals.

Module 5 – Strengths and Remote Teams – 3 Activities
What are the strengths your team members bring to the table? How are you harnessing these? What blind spots might they be creating?
Don’t know what yours are and want to learn more? Contact me to discs a Remote Team Day and/or some 1-1- coaching for yourself.  You can reach out by phone to 416-996-8326

Module 6 – Collaboration in the Remote Space – 2 Exercises
Collaboration is key in the remote workspace. What are some of the essential ingredients for collaboration? Check this out.

Module 7 – Styles – 2 Areas to Explore
What are the different preferences of those on the tam? What do you know about how others like to communicate, make decisions, and what they prioritize? Being clear on this is critical.

Module 8 – Closers in the Remote Space – 2 Exercises
What are the different was you want to create a solid ending to a call? What will support ACTION and RETENTION after the call? Check out these two closers in the remote space.

Module 9 – Now What? Putting This into Practice in Your Work!
What are the areas your teams might benefit from? If you’d like to explore these eight areas more in depth, check out the Remote Team Builders on-demand course. It’s normally $129 US and save $32 by using the code TEAMS365 until July 15th. 
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Enjoy the focus!

With best wishes,
Jennifer

Welcome back to the 106th Weekly Journaling Prompt. This week’s prompt is “I appreciate”. What do you appreciate and are grateful for? As I have written in the past, gratitude plays an important role I health and well being.

As I shared in Teams365 #331:

Flowing from gratitude are a number of health and psychological benefits which include higher levels of optimism, increased positivity, more pro-social relationships, happier relationships, and also lower levels of toxic thoughts. As you will read, one practice which has been shown to increase gratitude and the benefits is keeping a gratitude journal, which is as simple as writing down on a weekly basis five things you are grateful for that week. 

You can read more about what science has found about the importance of gratitude and how to incorporate more of this at this link from the Center for Greater Good from the University of Berkeley.
 
What are the things you are grateful for? What would it be like to keep a list of what you are grateful for on a regular basis, even if it’s as simple as listing out the top 3 things you are grateful for?
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Enjoy the rest of your weekend!
Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders 
Coaching Skills Training | Leadership Development | Teamwork
Growing Team Leaders, One Conversation at a Time™ in the Remote Space
Contact us to discuss leadership, coaching or performance needs for your and your team
Phone: (416)996-8326

Check out our Digital Resources to support you in your work and conversations 
​

It’s Tuesday which means that we are heading “Back to the Basics” with teamwork. One of the areas which gets really magnified in the virtual and remote space is that of roles. With matrix relationships being the norm for many teams who operate remotely, it’s not uncommon to have two, three or four different line managers. Someone who might be your “main” boss, someone who supports you on one project, and another who supports you technically.

At the same time, it’s likely that in addition to having different bosses, you also likely inhabit different roles. On some teams you might be a project lead, on others an activator and on others a person who gets things done.

With membership on so many teams, it can be important to clarify ROLES as well as be really intentional with building out the culture of your organization. Tomorrow we will look at the different components of building out a vibrant remote team culture where people feel connected with their team and help to shape the culture of it.

Spending time focusing on the roles which exist in a team is important. It’s important on several different levels:
 

• First, what are the roles needed in order to get things done?
• Second, who is ideally suited for each role. Consider who might be good at setting a vision, versus executing things and getting things done. Who is better at the granular detail versus the strategic view of things? Consider who is best placed for which role. Consider who gets put in a role by default – they do it just because they can, not because they want to. While this will work in the short-term, what happens in the long term?
• Third, how do the different roles connect and fit together? Where is there overlap? Where are their gaps?
• Fourth, what are the different roles and responsibilities? Who needs to do what, when? What happens if this doesn’t happen? Helping team members understand the bigger picture is essential for performance.
• Fifth, what are the feedback loops from one part of the team to another? Take a look at Monday’s Effective Virtual Conversations tip on Team Feedback. What can you be doing to amplify your team feedback?

Roles are an often-overlooked part of team experience. What’s important to note?

Best,
Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders 
Coaching Skills Training | Leadership Development | Teamwork
Growing Team Leaders, One Conversation at a Time™ in the Remote Space
Contact us to discuss leadership, coaching or performance needs for your and your team
Phone: (416)996-8326

Check out our Digital Resources to support you in your work and conversations 
​

Earlier this week I did a post on the importance of collaboration. That got me to thinking, what other posts I have shared around collaboration. It took me back to some posts I had written back in 2017 when I had focused on Collaboration for the month of February. Here are some of the posts you may want to check out.
 
That month some of the most popular posts were:

• Teams365 #1152: Five Ingredients for Successful Collaboration - Listen into this audio post here.
• Teams365 #1149: Leveraging Peer Conversations for Better Collaboration - Click here to read the post
• Teams365 #1135: Six Barriers to Collaboration. Click here to read the post.
• Teams365 #1137: Flashback Friday - Skills for Collaboration. Click here to visit this post.

 
What post is your favourite?
 
Best wishes,
Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders | Remote Pathways Podcast
Team and Leadership Development | Coaching | Everything DiSC
Phone (416)996-8326

Get your Q2 planning on with the PlanDoTrack Workbook and Planner or Coaching Business Builder

Looking to enhance your virtual conversations? Webinars? Pick up a copy of Effective Virtual Conversations at Amazon, or join me for the Virtual Facilitation Essentials program

Contact us to discuss how we can support you and your teams and organization with remote work.

Check out upcoming virtual programs on our calendar
​
PDF copies of PlanDoTrack now available! Get yours here. ​