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Teams365 Blog

Daily tips, tools and blog posts for leaders and their teams. Daily posts since January 2014. The Teams365 blog is brought to you by Jennifer Britton, founder of Potentials Realized, and author of Effective Group Coaching and From One to Many: Best Practices for Team and Group Coaching.

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#teams365 #3089 Empathy and Building Trust in Teams – Hybrid Style

6/20/2022

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Team trust is still a core issue for teams today, as is boosting the skill of empathy. This is particularly important as we explore things in the hybrid space. I thought it would be interesting to take a look back at #Teams365 #1533: Empathy and Building Connection in Virtual Teams 
 Where we explored the topic of empathy and building connection
One of the skills which is important to develop in the virtual world today is empathy. One of the challenges is that we don't get to see beyond the screen.  What are some ways we can be building more empathy and understanding with other virtual team members?

​What comes to mind in terms of ways you can boost more connection and understanding amongst team members?

​Empathy is a skill set critical for teamwork and leadership. In fact I probably coud do a series of post on this topic.  In today's post I want to zoom into the question of "what are some practical ways to build more empathy across virtual teams, while also boosting connection". 

​There have been some great writings by others on the topic of empathy. Consider these articles - Empathy in Leadership - 10 Reasons Why It Matters by Tanveer Naseer. Read it here.
​Matthew Taylor's Empathy in Leadership: Coaching Leaders to Manage Their Stories. Read it here.
Center for Creative Leadership: Empathy in the Workplace. Find this  here.

​As virtual teams, what are some ways we can build our skills in empathy while building connection:

​1. Provide opportunities for team members to get to know each other - online and offline. While some virtual teams will never meet, building in time for "getting to know" each other is critical. This could entail dedicating some time to sharing "What's outside your window" or"on your desk" as I describe in Chapter 7 of my new book Effective Virtual Conversations.

​2. Create formal learning partnerships with others on the team. Many virtual teams benefit from having peer partners to meet with on a regular basis. This helps us to learn more about each other, what projects we are working on. As we listen and learn more trust, connection and understanding is created.

​3. Be present, and listen. We continue to see how important the ability to focus on virtual conversations is. Nothing will destroy trust and connection faster than hearing other person on the end of the phone or streaming typing away -doing an email while you are speaking together. What will it take to be present, focus, and deeply listen in your virtual conversations?

​4. Listen for the deeper layers - typically in listening we may be staying at the surface. Hearing with one ear, and thinking about what we are going to say back to the other person. In the deeper listening needed by virtual teams today, listen to what the person is saying. Notice the pace, pitch of the conversation. Notice what is the emotion behind the words? What is being said? 
​
​5. Take time to share more about your world, your work, your priorities. An important part of empathy is understanding. It's a two way street - being open to share, and being receptive to listening. how much are you sharing about your world, your work and your priorities?

​There are multiple ways be can be focusing on the skills of empathy as we build connection on teams. What are some approaches you as a team want to focus on?

​With best wishes,
Jennifer


Jennifer Britton
Potentials Realized |Reconnecting Workspaces | Group Coaching Essentials 
Team and Leadership Development | Coaching | Retreats
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Phone: (416)996-8326
 
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TEAMS365 #2547 - Week in Review

12/20/2020

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Welcome back to another Sunday Week in Review. As we go to start winding down for the holidays, I’m going to take a look back at the varied posts from across the year and focus more on winding down for 2020. I hope that you will enjoy some time in the coming days with your family, and a bit of time to put a pause on the year that 2020 was.

It’s been a pleasure bringing daily blog posts forward to you since 2014. With this being the 7th of the blog writing has become a natural part of my weekly process. I hope that you will take moment to search out some of the topics which are important for you – whether it’s teamwork, leadership, Standing Out Virtually, plus lots of other posts. Do enjoy!

Here’s where we went this past week:
  • Saturday’s Weekly Journaling Prompt 
  • Friday’s Flashback to the inaugural blog post this year around Standing Out Virtually. You can read it here.
  • Thursday’s Team Building Tip 274 around CALIBRATE
  • Wednesday’s focus on Hybrid Work, Making it Work
  • Tuesday’s focus on Stand Out Virtually – Power Up Challenge In Review
  • Monday’s focus on the Stand Out Virtually Principle of Connection

Enjoy the rest of your weekend!
​Jennifer
Jennifer Britton
Potentials Realized | Coaching Team Leaders 
Coaching Skills Training | Leadership Development | Teamwork
Growing Team Leaders, One Conversation at a Time™ in the Remote Space
Contact us to discuss leadership, coaching or performance needs for your and your team
Phone: (416)996-8326
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TEAMS365 #2541 – Stand Out Virtually Principle – Connect

12/14/2020

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Welcome back to another Monday here at the Teams365 blog. For Stand Out Virtually Principle #4 we have CONNECT. Connection has been a central theme here at the Teams365 blog since I started writing the posts back in 2014. Never before has connection been so important.

Consider what’s important for you around connection in your work. A reminder of the blog post I shared on November 10th about the 5 Layers of Connection and the 12 different ways to incorporate it. Be sure to take a look at that post – here.
​
The five layers of connection are:
  • To you, the host
  • To each other
  • To the content you are offering
  • To the context in which you are having the conversation
  • To the technology

Best wishes,
Jennifer
Jennifer Britton
Potentials Realized | Coaching Team Leaders 
Coaching Skills Training | Leadership Development | Teamwork
Growing Team Leaders, One Conversation at a Time™ in the Remote Space
Contact us to discuss leadership, coaching or performance needs for your and your team
Phone: (416)996-8326
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TEAMS365 #2536 - Wednesday Wisdom for Remote Teams

12/9/2020

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It’s Wednesday and we’re going to start going back to the basics for remote teams. Given that we are moving into the last few weeks of the month, it can be valuable to return to our look at the Remote Enablers.
​
If you picked up a copy of the Remote Working Whitepaper I authored earlier this year, you may be familiar with the 7 Remote Enablers:
  • Communication
  • Clarity
  • Collaboration
  • Connection
  • Consistency
  • Community
  • Culture

As a team, where are you on a scale of 1-10?

What’s important about each of these for you?

​What are you doing to support work in all of those areas?

What are the areas which may be a little weaker or not being focused on?

What else is key to have dialogue around? Share elements of work around?

All the best,
​Jennifer
Jennifer Britton
Potentials Realized | Coaching Team Leaders 
Coaching Skills Training | Leadership Development | Teamwork
Growing Team Leaders, One Conversation at a Time™ in the Remote Space
Contact us to discuss leadership, coaching or performance needs for your and your team
Phone: (416)996-8326
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TEAMS365 #2522 – Building Connection in Virtual Meetings

11/25/2020

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Over the last few weeks, I have been undertaking a lot of speaking around virtual facilitation, as well as hosting a number of virtual groups, and virtual train-the-trainers. I’ve also been part of several online conferences, either as a participant, or as in the case of Running Remote, a community sponsor.

One of the key themes which has emerged is HOW do we BUILD connection across the virtual space?

When things are complex, it’s even more important to intentionally be building connections across a group.

Here are two ideas:
  1. Have people introduce themselves by asking them to share something that they bring that’s unique to the group. After everyone has welcomed themselves, be sure to ask the group to consider the key themes which have emerged across the group.
  2. Add a layer of BINGO to your next meeting – you can see it at play in our Remote Pathways Podcast call around Trust and Connection from May 2020. Check it out here.

​Check out the November 17th blog post which includes links to the topic of trust and connection as well. You can read the November blog post here - TEAMS365 #2514 – Building Connection in Your Remote Team #remoteteams - POTENTIALS REALIZED

This is in addition to a couple of other ideas including:
  • Create a virtual co-working group of people inside, or outside of your organization, stating time to meet online.
  • Joining communities of like-minded people who are also exploring topic areas of similar interest.

Enjoy!
Jennifer
Jennifer Britton
Potentials Realized | Coaching Team Leaders 
Coaching Skills Training | Leadership Development | Teamwork
Growing Team Leaders, One Conversation at a Time™ in the Remote Space
Contact us to discuss leadership, coaching or performance needs for your and your team
Phone: (416)996-8326
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TEAMS365 #2514 – Building Connection in Your Remote Team

11/17/2020

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One of the challenges of today’s remote team is that of connection which has implications for results and relationships. When people don’t feel connected it has impact on productivity, teamwork and also results.

What are the ways you are connecting your team?

Many teams these days are incorporating some, or all, of these:
  • Weekly or daily huddles (as time zones permit)
  • Virtual Co-Working Sessions (Check out The Remote Pathways podcast episode on Co-working 
  • Peer partners who meet around key accountability measures

What are the things you are doing to help people feel connected and aligned with your purpose?

What are the best vehicles for you as a team to stay connected?

For more on the topic of building trust and connection, check out these other Teams365 blog posts:
  • Teams365 #679 – Four Ways to Build Trust with Your Team 
  • Teams365 #1168 - Five Ways to Build Trust in Your Virtual Team 

Enjoy your conversations!
​Jennifer
Jennifer Britton
Potentials Realized | Coaching Team Leaders 
Coaching Skills Training | Leadership Development | Teamwork
Growing Team Leaders, One Conversation at a Time™ in the Remote Space
Contact us to discuss leadership, coaching or performance needs for your and your team
Phone: (416)996-8326
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TEAMS365 #2510 – Flashback Friday – Effective Virtual Conversations Tip #8

11/13/2020

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It's the start of a new week and it's time for Effective Virtual Conversations Tip #8. 

​In Effective Virtual Conversations I write:
​"We don't often pause or take time to go deeper into dialogue. When we fail to do this we lose the opportunity for individuals to explore the rich terrain of assumptions, beliefs and other areas." - pp 71, Effective Virtual Conversations

​In many virtual events today - webinars, conference calls - silence and pause points are at a premium, and that's usually what people need. When we are working with virtual, or global teams, taking time to check our assumptions is critical. For example, we may all have a different set of assumptions on what success should look like, or assumptions around quality. Going hand-in-hand with this is the value in exploring, or being aware of, the different beliefs at play. 

​What is the value of taking more of a pause in your virtual programming?
​What will allow you go deeper into dialogue as a team or group?

​Different ways you might consider creating a pause point for deeper reflection could be:
​- pose a question to the group/team and have dialogue around it during your meeting;
​- at the end of your weekly meeting pose a question for team members to reflect on. You can check in around this the next week at the start of your meeting;
​- providing each person on the team with a journal to reflect in
​- posting a daily/weekly reflection question on your Intranet, shared site or Slack

​in order to move into these deeper layers it is important that there is trust on the team. Building trust and connection should be a primary focus for team leaders today. Take a look at what I have written about trust in past Teams365 posts.

​What can you do to create more of a pause and opportunity to go into deeper conversation space? 


​With best wishes,
Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders 
Coaching Skills Training | Leadership Development | Teamwork
Growing Team Leaders, One Conversation at a Time™ in the Remote Space
Contact us to discuss leadership, coaching or performance needs for your and your team
Phone: (416)996-8326
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TEAMS365 #2507 – 12 Ways to More Connection in Your Zoom or Team’s Calls

11/10/2020

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There are many different types of calls we have during the week, with most not having as much connection and dialogue as they could. The beauty of the virtual space is that conversations and connection can take place in a number of ways. 

As I shared this summer in the Stand Out Virtually Challenge, we want to connect people on five levels:
  • To you, the host
  • To each other
  • To the content you are offering
  • To the context in which you are having the conversation
  • To the technology
 
Consider these 12 different possibilities for creating more connection:
  1. Doing a pre-call with each participant to learn ore about them
  2. Sharing a welcome video message instead of/or in tandem with a welcome email
  3. Having group members share a welcome video introduction
  4. Using Breakouts to connect people
  5. Assigning an accountability partner or buddy during the process
  6. Taking a poll to see where everyone is thinking around a topic
  7. Using annotate to have people stamp where they are in agreement around a question or topic
  8. Doing a scavenger hunt during the call
  9. Using an icebreaker like BINGO during the call to find things in common
  10. Using Kahoot to connect people into the content you covered
  11. Using MentiMeter to take a poll
  12. Using mural to help people connect and share ideas

What else can you do to incorporate more connection on the five levels?

Enjoy the conversation!
​Jennifer
Jennifer Britton
Potentials Realized | Coaching Team Leaders 
Coaching Skills Training | Leadership Development | Teamwork
Growing Team Leaders, One Conversation at a Time™ in the Remote Space
Contact us to discuss leadership, coaching or performance needs for your and your team
Phone: (416)996-8326
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TEAMS365 #2425 – Team Building Tip 259

8/20/2020

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This week’s Team Building Tip asks the question – What would create more safety?

For team members to engage, or individuals to engage virtually, we need to ensure that there is safety.  This is an essential ingredient for learning, results, relationships and performance.

Safety is created through many things –
  • From being clear on what people can expect
  • From being clear on outcomes
  • By inviting all voices into the room
  • By being clear what the boundaries are around the outcome
  • By clarifying roles

Safety is an important part of what I term “the triad of virtual calls”. This includes TRUST, SAFETY and CONNECTION. Be sure to check out other posts on this topic here.

As you surface this conversation, what do you notice?

Enjoy your conversations, 
​Jennifer
Jennifer Britton
Potentials Realized | Coaching Team Leaders 
Coaching Skills Training | Leadership Development | Teamwork
Growing Team Leaders, One Conversation at a Time™ in the Remote Space
Contact us to discuss leadership, coaching or performance needs for your and your team
Phone: (416)996-8326
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TEAMS365 #2418 – Team Building Tip 258

8/13/2020

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This week’s Team Building Question may seem a bit provocative, and in the remote space, it’s critical that we ask it – What’s not being spoken about?

When trust levels are high the question “what’s not being spoken about” can open up the doorway for a great dialogue. When trust levels are low, this question might seem very provocative.

The answer to this question can shine the light on areas you need to explore as a team, or areas to keep in min.

Here are a few other questions to keep in mind this week:
  • What other areas haven’t you explored, or spoken about?
  • What is taboo in terms of looking at as a team?
  • What ideas are never surfaced?
  • What’s not safe about bringing up an alternative view?

Enjoy your conversation,
Jennifer

PS - Take a minute and be sure to join us over at the Virtual and Remote Visionaries Hub as well on Facebook. You can join us here. 
Jennifer Britton
Potentials Realized | Coaching Team Leaders 
Coaching Skills Training | Leadership Development | Teamwork
Growing Team Leaders, One Conversation at a Time™ in the Remote Space
Contact us to discuss leadership, coaching or performance needs for your and your team
Phone: (416)996-8326
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    Jennifer Britton - Known for her writing and work in the areas of remote and virtual teamwork, leadership, team and group coaching, Jenn is the founder of Potentials Realized, and a former team leader with global organizations including the UN. She is passionate about helping teams and organizations to do their best work. Potentials Realized is a performance improvement company providing training, coaching and facilitation services. We specialize in support to virtual teams, remote work, and virtual facilitation, in addition to our award-winning coaching  and program design services.

    Visit our on-demand courses for team leaders and team members here.

    All blog posts are Copyright 2014-2022.  Jennifer Britton, All Rights Reserved.


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