This month I am highlighting different virtual team builders. These are all things I use regularly with different teams I work with. From health care, to social services, public service to IT. Yesterday I spotlighted a quick energizer/warm up called COINS, and today I wanted to talk a little about using ICONS to explore different topics.

Here’s what I wrote about incorporating icons into a virtual team session:
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“Another exercise I use regularly in helping teams get to know each other, and stat to build trust is sharing a slide which has a variety of icons on it. You will see an example below. While I show this on the screen I have select an icon which represents what they are bringing to the group/team that day or what they are thinking about around the topic we are exploring.

This exercise has the advantage of providing a springboard for some interesting themes to emerge in the conversation.

Here's an example of a recent icons slide I shared. I purchased the original graphic over at Adobe Stock.
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I’ve used iterations of ICON activities for different teams I’ve worked with. Sometimes we are exploring the topic of feedback, other times, difficult conversations, goals for the year, or sometimes goals for the year. The benefit of using ICONS is that it can provide new layers to a conversation. When people are working in different languages, or even the same language, it can provide some new nuances to a conversation, energizing it in different ways.
 
How might you incorporate more around icons in your work?

For more on creating engaging virtual conversations, and virtual team development, check out my 2017 book, Effective Virtual Conversations.

Best,
Jennifer

​Jennifer Britton – Potentials Realized 
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2018) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder 
Now available – PlanDoTrack Workbook and Planner - Order a copy today on Amazon
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development).
Check out the new 19 Tips for Productivity On-Demand Course. If this is your year to get things moving, check it out now. Join Jenn for bi-weekly live group calls until July. $129 US. Learn more and enroll here.
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Over the next few weeks I will be sharing a variety of Virtual Team Builders to support you with quick activities that are going to support virtual and remote teams in focusing in on results and/or relationships.

Virtual Teams benefit from time spent in getting to know each other – who is who, who does what, and what priorities they are working on. Virtual team building activities don’t need to take a lot of time.
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Something most teams will want to build in across time are quick warm-up exercises to create connection.

The first exercise I wanted to share (which will be followed next week by 2 more), is by creating connection through Icons.
 
As I mentioned in yesterday’s post, creating trust and connection across a group is critical. If it’s a virtual and remote team you are working with, you might be working across geographic locations. You may have a team member calling in from Asia, one from Australia, one from Africa, one from New York, one from Europe.

Part of creating connection and team success is ensuring that people get comfortable and feel confident on the call, especially if they might be using a working language that is not their first language.

In my work over the last several decades I’ve liked to incorporate photos and icons as “door openers” and metaphors for conversation.

Before I started Potentials Realized, one of my last roles was as a sub- regional manager. I had staff in 10 countries and out of our team of about 30 at one point there were 20+ different nationalities.
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In creating connection across a virtual team, we want to give the team an opportunity to:

• Get to know each other
• Understand who we are as a team
• Explore what's important to us
• and understand how we are similar and how we are different.

These questions and the exploration of these questions is a really critical component of the virtual team leader's role.

Back to the icon exercise, using your access to stock photography find a photo that offers a selection of icons. Have each person select an icon that they connect with, which represents what they bring to the team.

As you go around the table, this is a fun way to share a little bit about yourself in a way that hopefully is not too threatening. Select a graphic that has enough icons which provide enough variety to invite people into the conversation. 

Best wishes,
​Jennifer

Jennifer Britton – Potentials Realized 
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2018) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder 
Now available – PlanDoTrack Workbook and Planner - Order a copy today on Amazon
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development).
Check out the new 19 Tips for Productivity On-Demand Course. If this is your year to get things moving, check it out now. Join Jenn for bi-weekly live group calls until July.  Learn more and enroll here.

​Last month I hosted a call on five virtual team builders as part of my monthly Effective Virtual Conversations community call. As part of this month’s focus on virtual team development, I am going to share segments of that call so you too can benefit. Before jumping into actual tools and activities (which are coming your way!), let’s start with a quick highlight of three practical things to make your virtual calls of all types more effective.

First, I think we all want to avoid what I term “death by conference call”.
If you spend any time working virtually, you know this. Rushing back to back with conference calls or streaming meetings where people are speaking “at you”.  This leads to the speaker sounding like a voice on TV (Blah, blah, blah, blah, blah). No surprise, you've got a thousand to do's and you turn to checking your email or reading through “that other document”.

We want to avoid that at all costs. If we have to meet, let’s make it effective and engaging! This can be dependent on the platform and groups that you're working with. There is still a lot of variety happening in the virtual learning environment. We may be doing Zoom calls, we may be doing WebEx calls. We may still be on the phone.

Second, in the virtual space, we need to consider the pace which typically is quicker than face-to-face contexts. We want to use more interaction and be intentional in bringing people's voices on to the line.
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For example, I had a new group launch this morning. It's a group of 10. We use chat, we use breakouts. We used annotation several times through the 75 minutes of the call. We used chat to create our ground rules and ways of working, and breakouts to deepen connection across the group.
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In a virtual space we want to be intentional in creating multiple ways to engage. We want to create multiple opportunities to boost connection and trust. If people don't feel safe or connected with others in the group, they're not going to engage.
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One quick factor we can use is to leverage streaming so people see each other – so using video on Zoom, or Skype, or WebEx.

Third - another factor in making it work is really helping people have visual anchors. This might include a photograph shown at the start of the call, which creates focus OR having people write something on a screen as they start into a call. Making it interactive AND keep it simple is key in virtual work.

In the next couple of Tuesday and Wednesday posts here at the Teams365 blog I will share with you five main activities you can consider using when you work with virtual teams.

If you have a copy of my book, Effective Virtual Conversations, many of these posts touch on chapters related to part three of effective virtual conversations (pages 300 to about 444).

Enjoy!
 Jennifer

Jennifer Britton – Potentials Realized 
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2018) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder 
Now available – PlanDoTrack Workbook and Planner - Order a copy today on Amazon
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development).
Check out the new 19 Tips for Productivity On-Demand Course. If this is your year to get things moving, check it out now. Join Jenn for bi-weekly live group calls until July. $129 US. Learn more and enroll here.
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Welcome back to another Monday Effective Virtual Conversations tip. This week’s post gets you to consider “Out of sight does not equal out of mind”. One of the common fallacies of virtual teamwork and leadership is that we think that it’s not important to connect with others who are far away. In fact, “out of sight should mean more in mind”.
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Consider the impact of not:

• Holding meetings where people can see each other
• Holding meetings consistently because some people are not there
• Recording meetings and/decisions made
• A lot of misunderstanding occurs when we don’t become proactive in connecting with all team members, as visually as possible.

You will want to consider all the ways you can make things visible and visual for the team. This could include:

• Ensuring meetings are streamed and people can see each other
• Capturing agreements and decisions in chat so you can then circulate the chat log as meeting notes  for everyone (who is there and not there)
• Rotating meeting times and organizers, so even if the leader is on the road, or engaged the team has a strong enough process to be able to follow through and meet around.

Virtual teams can leverage the best of technology so that they can see each other, record, and share information.

What are the ways you can keep the team and it’s focus top of mind this month?
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What will make things visible and visual?

Have a great day,
Jennifer

This month’s focus is on building relationships. One type of team which often does not get attention is virtual teams. Today’s post goes into 5 ideas you might incorporate around boosting your virtual team. This could include some of the following activities:

1. Creating a set of peer partners who you are paired with for the course of a year. Peer partners may be invited to connect on a regular basis – i.e. quarterly to share information and resources and generally share best practices.
2. Hosting co-working sessions.
3. Providing the opportunity for part of a quarterly or regular team meeting to focus in on having each person share what they are working on and/or what their portfolio is all about.
4. Hosting a weekly or bi-weekly team huddle to update each other on what you are focusing on. Huddles are generally short and quick in nature (15-30 minutes). Done regularly they benefit from bringing the team together on a regular basis to share their focus, build connection and notice interplay.
5. Another option is to have people share a photo or resource with each other every month via the team’s communication channel – this could include a series of threads in Slack or part of your Leaning Management System or a Community Portal like Mighty Networks.

What are the activities and events which will benefit your team right now?

You might also be interested in checking out the January 2019 Effective Virtual Conversations call I hosted where I cover 5 Virtual Team Builders.

Wishing you the best,
​Jennifer

This week’s Effective Virtual Conversations Tip # 78 is around video streaming. As I write “Streaming Matters”.
In today’s workplace, streaming where we can see those we are talking to has become more of the norm (although there are still many workplaces not equipped with webcams and other technology which allow streaming).
There are multiple benefits to enabling streaming for workplaces including for virtual and remote teams:

1. The ability to see each other helps to create an almost exact experience as the face-to-face environment.
2. We accrue much of our meaning through visual channels, and this helps with creating more aligned communication. We can see when people might not be in alignment with what they are saying, or we may be more attuned to the struggles or excitement they are feeling. Note that in the face to face communication world, we accrue more than 50 % of our message through body language. When we lose the visual stimuli, unless people’s skills in virtual communication are well honed, much of the intended message may get lost, or misconstrued.
3. We lean into visual cues to create trust. If I can see you, I may be more apt to trust you, agree with you or collaborate with you.
4. With better and closer relationships marked by higher levels of trust, more crucial conversations may be had in the virtual space. If people disagree, you may see this earlier, or people may feel more confident to share disagreements or alternative points of view, since they can see how the other person is interpreting it.

With technology continuing to improve, it’s much easier and budget friendly to use the technologies available. I continue to share the benefits of using technology such as Zoom for team meetings etc. Free accounts can benefit from 40-minute meetings.

What have you noticed about the benefits of shifting what conversations you can to the streaming or video-rich virtual environment? Please use the comments to share with us!

Best wishes,
Jennifer

​This week’s Effective Virtual Conversations tip takes us to Factor #6 of High Performing Teams. We know that teams which excel are committed. They are committed to:

• Each other
• The values they are grounded in
• Demonstrating behaviors that are consistent with their behaviors
• The agreements they create about how they operate and what’s important in their work.
• That work outputs are similar in terms of quality and measurement.
• The mission and people they serve/support

 
Commitment takes on a whole new lens when we move to the virtual and remote space. Given that we can’t see each other, spending time building trust and connection, as well as sharing commitments and expectations are critical.  It’s important to spend time in discussion and focus around this, particularly for teams who don’t see each other regularly. Having a consistent experience with team member in location A is just as important as having the same experience with team member in location B.
At the team level, it can be useful to facilitate discussion around:
What is the state of commitment in your team right now?
How is that mirrored in the organization?
How is commitment working for you?
If there isn’t a lot of commitment, what are you seeing?
(Britton, 2017, page 353)
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Read more in Chapter 10 – In Focus: Virtual Team Development of Effective Virtual Conversations 
 
Enjoy the start to your week!
Jennifer

In the first FlashbackFriday of the month I wanted to take you to back to the month of April 2017 when I last did a series on teamwork skills. I hope that you will check out the posts from that month as you go through this month’s series.
I wanted to link us back to Teams365 #1211 where I spotlighted 10 different team development activities. Several of these are useful in building capacity in the different teamwork areas we’ll be exploring this month – trust, emotional intelligence, collaboration, relationship building etc.
 
Here’s what I wrote in that post:
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Whether it's an offsite team retreat, or a strategic planning session, or a one day team building session, teams benefit from  focused time together, time spent in getting to know each other and also focusing in on goals and results.

​The following list includes ten areas you may want to explore together as a team during your upcoming team development sessions:

​1. What's your vision? As we've seen in other posts, having a shared vision is critical in creating alignment and supporting team members to work more autonomously. As Seneca wrote, "If one does not know to which port is sailing, no wind is favorable."
​What's your vision as a team?

​2. What do you have going for you? Doing work around strengths can be a powerful way to help team members get to know each other, and understand what they uniquely bring to the team. Whether you explore StrengthsFinder 2.0 or undertake an Everything DiSC profile, learning more about ourselves helps us understand our natural inclinations as well as where we tend to go when under stress or pressure (which can be a daily reality for some teams today!).

​3. Fun initiative tasks - It's important to have fun and websites like Wilderdom.com provide you with dozens (if not hundreds of fun ideas of things to do).

​4. Tower Building - There are many iterations of tower building. in essence it's about providing micro-teams or smaller groups with asset of materials to build the tallest tower they can in the time provided. It's a great activity to bring out new learning around roles, planning and communication!

​5. Moving from point a to b - My roots in the late 1980s in experiential education come out when I get to incorporate the "old school" initiative tasks of getting people to "Cross the divide" and move from point a to b with the resources provided. This can be a great activity to reinforce innovation and practice.

​6. Scavenger Hunts - Although these take some time to plan, scavenger hunts in a "bounded" area can be extremely fun and great for those that like to compete!

​7. Work with Visual Cards - sparking conversations is a huge part of the work I do with teams, and photographs and other visual cards are a different way to invite exploration around topics like perspectives, innovation and strategy. Check out our Conversation Sparker Cards for more info.

​8. Team Bingo - It's always good to return to the basics and even if you have worked together for a while, it's likely that you don't know everything about each other. the organizer can ask each team member to submit one or two interesting factoids about themselves and these statements can be put in a bingo format (5 x 5 layout). The first person to capture all the right signatures wins! A fun way to learn a little more about your team.

​9. Team Storyboard - using scrapbooking materials, photos and other materials, have the team create a storyboard of your greatest adventures!

​10.  Team Model - using aluminum foil, have the team create a model which represents who you are. It's always interesting to see just what can be created out of tinfoil.

​What do you think you might try at your next meeting? I hope that it has sparked some new ideas and possibilities for you.
Here's a link to that original post.
 
What do you want to make sure you schedule and incorporate for your team this fall?

Best,
​Jennifer

As we step into October, the first teamwork skill which is essential for today’s context is “Trust”. Trust is like oxygen. Without it, you are not able to do anything.
 
Over the past few years here at the Teams365 blog I have shared a number of posts around trust including one cartoon developed for us by Steven Ravensfeller on the Duality of Trust. Let’s take a look at it again - you'll see it in today's post. What do you notice about the skills and behaviors which show up on either side of the body? What is the flipside of trust/distrust?

​In his book, The Speed of Trust, Steven Covey writes that trust is like a bank account. You can put in resources, and quickly deplete them.
Trust is like a web across a team. When one link is broken or weakened it can have the effect of weakening the entire system.

What are the things you are doing as a team to build trust? Are you following through? Providing feedback? Creating Expectations? Building regular communication channels? Adjusting things for each person’s style?
At the same time we can be cultivating an environment of low trust. What is the state of feedback? Transparency? Follow through? Expectations?
What items could benefit from having more attention around right now?

Best wishes, 
Jennifer

It’s the start of a new month, and  time for a new focus here at the Teams365 blog. This month we are going to focus on teamwork skills. Whether you work as an intact team, a project team or a remote team, teamwork skills are cross-cutting and help professionals at all stages of their careers do better work.
The context of teamwork has changed. In the past, teams were together for longer windows, with much more stability. Today most teams experience ongoing change and team composition. Researcher Amy Edmonston terms this “Teaming” and writes, “actively building and developing teams even as a project is in process, while realizing that a team's composition may change at any given moment.” (Teaming, Edmonston 2013)
She flags four behaviors as essential in the teaming context:

• Speaking Up
• Collaboration
• Experimentation
• Reflection

What are you doing to foster these areas?
The teamwork skills we are going to explore this month are:

• Trust
• Collaboration
• Communication
• Working Across Differences
• Relationship Management
• Conflict Management
• Emotional Intelligence
• Change Management
• Influence

For each of the areas we’ll explore what the skill is about, why it’s important. What some of the differences are in the different types of teams today. I’ll also point you back to some of the many posts I’ve already written on these topics.
Looking forward to starting this journey with you this month.

Best,
Jennifer