There are several things we can intentionally do to build and maintain trust within the team:
1. Encourage an environment where people are able to raise issues of concern in a way that they feel safe, heard and recognized. Mny team members today sweep things under the carpet rather than raising issues as theya re concerned that they may be met by behaviors such as the rolling of eyes, ridicule of push back rather than having a leader that will listen.
2. Walk the talk - As leaders we are often under the microscope and team members will be looking to see how we walk our talk. If we are asking people to be on time for meetings, and end on time, how are we modelling this ourselves, CONSISTENTLY. Doing it once is not enough. We need to truly practice what we preach.
3. Provide an opportunity for people to get to know each other, find out how they connect with one another, and share what they bring to the table. If people do not feel connected with other team members it is unlikely that they will reach out to others not only when they need support, but even before then which can mitigate and avoid issues.
4. Follow through Whether it's reporting back to the team on something you said you would look into, doing something with the Parking Lot issues which are surfaced, or addressing performance issues in a timely manner, follow through is key to leadership success.
How are you doing in these four areas? What else is important to foster trust within the team right now?
Potentials Realized | Coaching Team Leaders
Team and Leadership Development | Coaching | Retreats.
Follow us on Twitter @Teams365