This week’s remote working myth explores the myth of “I do it all alone”. The work of a remote worker can feel isolating and like we are in a vacuum. In fact, collaboration needs to be at a higher level for remote workers.  We often need to be more proactive in reaching out to meet our colleagues and seek out knowledge about where things are overlap in our work. This knowledge is critical for scaling our work as remote workers.

Here’s a quick exercise to try:

Think about the current projects you are working on. What tasks do you need to collaborate on with others?  Where could collaboration benefit the project?

Make a list of all the people you would like to get to know better, in service to the projects you have on the go. Earmark time every week to meet with one or two people.

Another more team-oriented way to figure out how you don’t need to do it alone is to dedicate 5-10 minutes of a team meeting into finding the common links between projects. This can be supplemented by what you are including in Slack or in other areas.

Who do you want to reach out to today?

All the best,
Jennifer

Jennifer Britton – Potentials Realized 
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder 
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.
For those looking for tips, tools and ideas about remote work and support for your remote teams, be sure to check out these tags and resources. ​

As more people and organizations turn to remote work conditions, it’s important that we also are aware of some of the pitfalls. This month, I’m taking a look at things that will help and hinder your remote work experience.

Today’s post covers 4 remote work pitfalls:

#1 I can do it all by myself - Remote work does not mean operating in a vacuum. In fact, collaboration skills are needed at a higher level by remote workers. Take time to consider WHO you need to collaborate with regularly and make a point of setting up meetings and/or work sessions.

#2 Unclear expectations - Creating shared expectations are the key to remote work success. This needs to be co-created or created together. Expectations may revolve around large and small issues including:

• Hours of work
• Level of connection with the office, the team, etc.
• Device use – personal and work
• Security and confidentiality around files, and materials
• Boundaries

What are the expectations you need to clarity more fully?
 
#3 Thinking it can all be remote - When I was a remote team leader, one of the best investments for my team was an annual face to face meeting. I supported professionals across multiple countries, and while there was an expense involved, brining people together once a year or every 18 months for a mutli-day working set of meetings was invaluable. The team appreciated the investment and we made use of every moment from dusk to dawn in formal and informal team activities. The investment paid off immensely and was not difficult to organize given the high level of engagement of the team.
 
#4 Micro-managing, not micro-monitoring - One of the greatest pitfalls is trying to “control” or micro-manage a remote team. High levels of trust are required in the remote work space. As a former colleague of mine, Doug, used to say “always micro-monitor, not micro-manage”.

Micro-monitoring means that you keep an eye on the end result, but you let people do their work in the best way they can.

What does micro-monitoring mean in your context? How can that help you as a team have the space and means to excel?

Enjoy your conversation,
Jennifer

Jennifer Britton – Potentials Realized 
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder 
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.
For those looking for tips, tools and ideas about remote work and support for your remote teams, be sure to check out these tags and resources. ​

​In yesterday’s Teams365 post (#2066) I shared several tips around organizations setting themselves up for remote work success. In today’s post, I explore it from the employee’s perspective and what employees who want to work remote can do to be successful in their role.

1. Have clear shared expectations with your leader and organization around what is expected in terms of work – not only hours, but output and what success looks like. When we work remote, it’s key that we know what’s expected as OUTPUT. Because we cannot be seen in terms of how we work, it’s the end product, and the way we collaborate which often boosts trust and provides security that remote work arrangements are working.
2. Have dedicated space to work – If you work from home (WFH) or Work From Anywhere (WFA), having what you need, in a secure way, is key to work success. While this may only mean a laptop and small bag for some, for others working remote will mean a dedicated space for files, work and focus. Make a list of all the things you might require to work effectively. And stay tuned for a post next month on the same topic
3. Minimize distractions – From kids coming into your home office, to trying to work on the road, distractions are a constant for remote workers. What can you do to minimize these, whether it’s changing your work hours, or work location, or adjusting HOW you work. Identify the top 3-5 distractions that could take you off course this month and work to minimize them.
4. Be clear with boundaries – Boundaries take many forms - from official working hours, to negotiating around when and where you are available for meetings. Given that things are not as visible in the remote space, it’s likely that those you support may not understand if you are being pulled from one task to another. The skills of negotiation and influence are key in the remote work space. What are the boundaries which are going to allow you to collaborate AND get work done?

Wishing you the best,
Jennifer

A tipping point around remote work seems to be starting to occur - with more and more organizations realizing that a key part of the talent equation is more flexible working arrangements. With large and small companies embracing remote work arrangements, we are seeing very compelling research and data around how remote work can support employee engagement and productivity. Read about what Craig Thornton of Telus shared recently about how remote work benefits both employer and employee.

This was a focus of my 2017 writing in my book Effective Virtual Conversations and continues to be a significant part of the work I am focusing on with teams and organizations today.

As someone who has supported remote workers and teams for several decades now, it’s great to see the tide turn again back to putting the flexibility in workers’ hands.

Today’s post and tomorrow’s post will explore what organizations and teams will want to do in setting themselves up for remote work success this fall.
Today’s post looks at it from the macro, organizational level. Tomorrow’s post will look at it from the employee’s perspective.
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Four things organizations will want to ensure they do are:

1. Specify expectations around work output and quality – What gets measured in any work space should be the work output. Unfortunately, what often gets equated with success is how much time goes into making something happen. In the remote space, the success unit is OUTPUT.

Therefore, consider questions such as: What will success look like with work output for each employee? What are the expectations in terms of work, use of materials, security etc.

2. Provide connection with the office and other team members. Collaboration is just as important – and sometimes even more so – in the remote space. Be sure to spend time focusing in on orienting people across the organization and provide virtual events so people can get together. Invest in remote team development.How are you connecting people formally and informally?

Beyond meetings, are there virtual events people can join – lunch and learns; co-working opportunities etc?

3. Adopt the mantra that “out of sight does not mean out of mind”. One of the pitfalls to the transition to a remote work environment is that people can feel that they are not connected. Out of sight does not mean out of mind. Look at how you communicate and value connection and teamwork. Think about how communication and meetings can become more intentional and focused. Think about how you are bringing people together and connecting them with the communication which is needed.

4. Provide the tools and resources to make this happen – The transition to working remote arrangements takes time. It also requires a mind shift in many instances. What tools and resources are needed? What changes in the way you work is required?

For more tips on working remote be sure to check out my 2017 book Effective Virtual Conversations. Part 1 focuses on the ecosystem of the virtual space where conversations take place (from education to coaching to teams), Part 2 explores HOW you can work more effectively (meetings, program design etc), and Part 3 focuses on virtual leadership, and virtual teams in the remote space.

Best wishes,
​Jennifer

One of this week’s focuses has been about creating more focus in today’s digitally distracted world. For our Friday Flashback, I thought it would be interesting to reach back to a post from earlier this year where I highlighted Digital Distractions. Take a look at it here:

From open office spaces to a focus on collaboration, there can also be a pendulum swing in organizations where sometimes things go too far.
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As I mentioned over the weekend, there are a number of studies exploring this topic of distraction including Udemy In Depth’s 2018 Workplace Distraction Survey. You can read it here. 
 
The report asserts that distractions have an impact on productivity. Some of the distractions noted in that study are talkative co-workers, email and others.
Many of the distractions I hear of in the work of my clients are:

• Unscheduled meetings
• Co-workers dropping by to chat
• Email
• Social media which takes you “down the rabbit hole”
• Materials and information which are not readily accessible and have not been stored in the locations you thought they would be in

What are you doing to minimize the distractions? What do you find distracting?

What conversations are important to have?

​Here are some other articles of interest:

Check out this article from Financial Times – “Digital Distractions are Making Us Dumb and Twitchy” which also includes some great tips from Professor Cal Newport.

Suresh Subamdam’s article on Is Your Work's Communication Channel Turning Your Team Into a Bunch of 'Slack'-ers?

Take a look at Digital Responsibility’s website and ideas on Digital Distraction.

Wishing you all the best,
​Jennifer

Remote and virtual teamwork has been something I have supported for the bulk of my 30-year career. While not every team I led in my early days was remote, over the years my own remote leadership experience continued to open doors to new roles and opportunities. When I started my own business, Potentials Realized, in 2004, it only made sense to have a virtual business.
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While remote and virtual teamwork is becoming more common today than it was, it’s still an area which a lot of leaders (and team members!) are not comfortable with. I explored many of the topics I am touching on here in my 2017 book – Effective Virtual Conversations – and I continue to write and support remote teams in these areas.

Here are five key areas you will want to pay attention to, in your work and conversations:

1. Trust and Connection
2. We don’t operate in a vacuum – relationships are important
3. Understanding Context (everyone’s) and Big Picture
4. Strong Team Culture
5. Regular team practices

 
Let’s look at each one in turn:
#1 - Trust and Connection: Trust and connection are essential for exceptional virtual teamwork success. If we don’t have it, it’s likely that information does not flow, people don’t know each other or where to go, collaboration does not occur. Check out this past Teams #65 post to learn more.
#2 - We don’t operate in a vacuum – Relationships are important in the virtual space. Knowing our peers and who to reach out to, as well as having colleagues and connections across locations, is key. What learning could you do in the area of context or connection?
#3 - Understanding Context (everyone’s) and Big Picture – One of the challenges of virtual work is that we only see what’s on the screen. We usually don’t get a sense of the bigger context. What is the bigger picture we need to know about – priorities, gaps, roles, etc?
#4 - Strong Team Culture: Having a strong team culture helps us understand how we do things. It also helps us differentiate how we do things on this team, rather than other teams. Culture is manifested through sayings values, behaviors and practices. What’s important to clarify and/or communicate about your culture?
# 5- Regular Team Practices: Remote does not equal alone. Communication and regular team meetings are critical for performance, alignment and cohesion. What are the efficient ways you can keep each other informed?

As a virtual or remote team what’s important to note and focus on this quarter?

Best wishes,
​Jennifer

This week as part of the Flashback Friday we are getting into the landscape of tools for business owners and leaders. Whether we lead a team, or run our own show, honing certain skills can help to accelerate our success.

I wanted to take us back to Teams365 #1540: Tools for Your Toolkit – Leaders and Business owners. 

Here’s what I wrote:
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Much of my work as a coach and consultant with leaders and teams revolves around support to leaders and business owners. One area we regularly return to is our toolbox or those resources we have at our disposal. Many of these we acquire from our own experiences, as well as the valuable networks of mentors and peers we belong to. This week we'll be focusing on several of the different tools which can be useful in our toolkit. Some of the tools you will want to make sure you have on hand are:

​#1 - Tools for Virtual Conversations - Check out yesterday's Effective Virtual Conversations tip #36  (Teams365 #1539) where I mention five different tools you'll want to make sure you master for more engaged, memorable conversations in the virtual space.

​#2 - Tools for Decision Making - Check out this audio post #Teams365 #495 where I cover two tools for decision making

​#3 - Tools for Delegation - Delegation is one of the most challenging areas for team leaders and business owners. As our work evolves it can often feel difficult to pass projects off to others. Check out my past post #391 on The Dreaded D Word - Delegation, where I share with you a quick activity to undertake to identify some of the areas you could delegate

​#4 - Problem Solving Tools - Check out this short audio posts on 3 tools for problem solving in Teams365 #488 here.

#5 - Planning Tools - Without a clear vision, and a plan to execute, our efforts may become unfocused. Drucker wrote "what doesn't get measured, doesn't get done". What are the planning tools you refer to regularly? Whether we are undertaking a SWOT, or a strategic Issues mapping activity, or building in regular pause points to take stock of where we are, planning is critical for success. Check out the multiple posts on planning here.

#6 - Conflict Resolution Tools - Conflict is inevitable in teams, especially given that most teams which excel are highly diverse. Learning to work across differences, and adjust our styles is part and parcel of collaboration and conflict resolution.  Check out Teams365 #1196 for my post on Navigating Conflict in Teams.

​#7 - Collaboration Tools - Going hand in hand with conflict is collaboration. Having a toolkit of resources to help you incorporate different ideas and perspectives, unearth assumptions, and leverage the best of a team is critical for teams and businesses today. I've written multiple posts on collaboration in the past, from partnering to ingredients for collaboration

​#8 - Coaching Tools - The final tool-set I would add is that of coaching tools. Coaching encompasses listening, questioning and helping others create their own solutions. In today's ever changing VUCA world, coaching is playing an even more important role. This is a focus of the bulk of my work with clients. What can you do to boost your peer coaching skills, or developing these skills in your team? Check out past posts on coaching here.

​I hope that you will take a  few minutes today to take note of the tools you are already have in your toolkit, and those you want to develop this year. What are the skills which will help you take your business or your team to the next level?

Best wishes,
​Jennifer

This week’s Team Building Tip gets your team to consider the question – “What is taboo?”.
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Once teams feel safe to put issues on the table, and that they will not face any retribution for speaking their mind, getting the team to identify what is TABOO or off-limits can be key to moving a team forward. It is important to look into the dusty corners, and shine the light on the things that don’t want to be seen or discussed. This is particularly important when the pace of business speeds up, and things become more urgent. It’s the things that are taboo that can grow in size or come out of nowhere, taking a team down.

What are the things that are TABOO for you and your team to:

• Discuss
• Do
• Put into Practice

 
Is it time for a change?

Best wishes,
​Jennifer

​Jennifer Britton – Potentials Realized 
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder 
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.

Given that we are stepping into mid-month, let’s take a look at where your team is at. Is it time for a team tune-up?

As we move into mid-year, some of the things we might want to keep in mind are:

• What rhythm have we gotten into in terms of work and results?
• What rhythm have we gotten into in terms of meetings?

AT your next team meeting, consider building in some time for a team check in or tune-up. Questions for each person to reflect on and possibly share:

• What do I need from others in order to be successful?
• Things others on the team should know about my work right now are…
• My priorities for the next six months are…
• My greatest success has been…
• Our greatest success this year has been…
• One thing that is really important for us to address is…
• One thing I need from my leader is…
• The feedback I want to offer to my leader is…
• The feedback I want to offer to my teammates is..
• The one connection I wish I had…
• If I had a magic wand I would….

Depending on how frequently you meet, it might be possible to have you share 1-2 of these questions as an entire team for the next few meetings.

Wishing you the best,
​Jennifer

Jennifer Britton – Potentials Realized 
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder 
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.

Welcome back to another Thursday Teams365 blog post. This week’s question to explore is “What’s another way of looking at that?”

In today’s world of doing more with less, and ongoing change, it can be invaluable to reframe and adjust perspectives around our biggest challenges, and opportunities.
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As you and your team consider what your biggest challenge is right now, ask the question – "What’s another way of looking at that?”. To get your ideas flowing around reframing consider these areas which might shift things:

• Resourcing
• Supports
• Collaboration
• What would you do if you knew you would not fail?
• What is the flip side of this issue?
• What would saying NO to ____ look like?
• If we added ____ what would happen?

​Exploring multiple perspectives around a challenge, or opportunity, often generates new ideas and insights.

Enjoy the conversation!
Jennifer

​Jennifer Britton – Potentials Realized 
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder 
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.