Last month I took at look at core teamwork skills, a critical area for success in any team. At this stage of the year, your budget allocation may still be available. With that in mind, I wanted to take us back to what I wrote only five weeks ago about key themes and ideas for your own team development. Here’s what I wrote in Teams365 1736.
​
“This month we are going to focus on teamwork skills. Whether you work as an intact team, a project team or a remote team, teamwork skills are cross-cutting and help professionals at all stages of their careers do better work.
The context of teamwork has changed. In the past, teams were together for longer windows, with much more stability. Today most teams experience ongoing change and team composition. Researcher Amy Edmonston terms this “Teaming” and writes, “actively building and developing teams even as a project is in process, while realizing that a team's composition may change at any given moment.” (Teaming, Edmonston 2013)
She flags four behaviors as essential in the teaming context:

• Speaking Up
• Collaboration
• Experimentation
• Reflection

What are you doing to foster these areas?
The teamwork skills we are going to explore this month are:

• Trust
• Collaboration
• Communication
• Working Across Differences
• Relationship Management
• Conflict Management
• Emotional Intelligence
• Change Management
• Influence

For each of the areas we’ll explore what the skill is about, why it’s important. What some of the differences are in the different types of teams today. I’ll also point you back to some of the many posts I’ve already written on these topics.”
​
If you weren’t with us last month, I hope you’ll  take some time this weekend to look at some of the blog posts I shared. You may also want to build in time to think about WHAT SKILLS your team could benefit from more resources, conversation and training around.
 
Enjoy your weekend,
Jennifer

As we step into November the wave of year-end activities, celebrations and push may be rearing it’s head. Today’s post is a reminder of five key things to get in your team calendar for 2019 right now. As we’ve explored here at the Teams365 blog over the last 5 years, certain skills are critical for success – teamwork skills, coaching, difficult conversations, team development and reflection time.
Five different things you may want to get into your calendars right now for the next year are:
 
Team meetings – Whether the entire team, or some of the team, attends, spending time on a regular basis to plan, and update, is key for alignment, communication and noticing what’s working and what’s not. Even if the team is remote, team meetings do need to happen on a regular basis.
For further ideas on team meetings, check out the post on 8 Questions to be asking before any team meeting.
 
Team development – Regular team development meetings are critical – not just for
 
Feedback conversations – Once a year performance reviews are being replaced in many organizations with ongoing feedback conversations. With this shift, it’s common for organizations to be experiencing:

1. A sense on the part of the leader that coaching and feedback conversations are happening more frequently than they really are. Block in time to your schedule for these key 1-1s, being clear on whether you are coaching or providing feedback.

2. Feedback and coaching are often getting blended together under the same umbrella. These are actually two separate activities and the danger of them being lumped together is that the staff member may not know what type of conversation they are part of.  Regardless off whether performance is good or not, it’s key to indicate when a performance conversation is a performance conversation. If changes are needed, this should be clear and non-negotiable.

On the other hand, coaching is voluntary initiative. The person being coached is the one “at choice” in terms of what they want to do. Coaching is about encouraging change. If a leader wants to prescribe change for the employee, coaching is not the right modality. That’s telling!

​Like other activities, it is important to get key 1-1 time and conversations into your calendar. What have you noticed about what’s worked in terms of time, availability and openness to these types of activities? Block out some time right now.

3. Mentoring – Mentoring is beneficial to us at all stages of our development. Having a variety of formal and informal mentoring relationships is key to ongoing career progression. Whether we are mentoring or being mentored, it’s common for both parties to benefit from a balanced mentoring relationship. Have you scheduled mentoring into your calendar for 2019?

4. Team development – Beyond team meetings, we all benefit from formal and informal team development opportunities. Some research, including the 2016 Culture Wizard Survey, found that only 22% of virtual and remote teams benefited from team development. What are the activities you have scheduled for 2019?  

5. Skill Development and ongoing learning – Whether we are a leader, or a team member, ongoing learning and skill development opportunities are key to keeping us equipped for the ongoing landscape of work. As I explored in Effective Virtual Conversations, the Virtual Learning Ecosystem today is vast. From attending MOOCS (Massive Online Open Courses) at Universities for Credit, to micro-learning modules, from webinars, to virtual team development, skills development and ongoing learning can take many forms.  
​
As a team have you discussed what skill development and ongoing learning each team member wants to undertake in the next year?
What doesn’t get scheduled, doesn’t get done. Be sure to block dedicated time in your calendar for these five activities during 2019.
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Best wishes,
Jennifer

Today’s Sunday video takes us back to one that I posted this time last year, entitled “Six Ingredients for Teams in Today’s VUCA World”.
Recently I attended a conference here in Toronto for business leaders and educators. While I’ve been talking about VUCA for many years, I was surprized that this is not a term everyone is aware of. If you haven’t heard of VUCA, it was originally a term that was coined by the military to describe the context.
Think about these four words for a minute and how they are showing up in your work right now:
Volatility
Uncertainty
Complexity
Ambiguity
These factors require that we really embrace new ways of leadership, teamwork and conversation. While we still need planning, we also need to track what’s working and what’s not. Past successes may not guarantee the same results a second time. Working in ambiguity calls for new skills for leaders and teams such as being able to see the patterns across a range of data. Working in complexity means that we want to also consider simplification and synthesis.
What are the things you want to be focusing on as a leader? What skills do you want to be building in your team during 2019?
Here’s a link to the video I did last year in Teams365 #1188.
 
What’s important for you to note about VUCA right now?
What’s important for your team to note about VUCA?
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Enjoy the conversation,
Jennifer

Getting Things Done Across Borders: 3 Ways Technology Boosts Remote Team Productivity
 
By 2020, more than 50% of employees will work remotely.
 
The mantra “work is something you do, not a place you go to” rings truer today and even more in the coming years. A physical office is no longer a prerequisite to running a successful business, which is especially beneficial for startups and small businesses unable to afford an office lease.
 
However, there are issues about working remotely that are characteristic of going this route. One of the biggest challenges distributed teams need to address is productivity. Many companies have retracted their telecommuting benefit due to this reason.
 
One of the most infamous — Marissa Mayer, former CEO of Yahoo!, recalled it’s work from home benefit. A memo sent to employees stated: “To become the absolute best place to work, communication and collaboration will be important, so we need to be working side-by-side. That is why it is critical that we are all present in our offices.” It added: “Speed and quality are often sacrificed when we work from home. We need to be one Yahoo!, and that starts with physically being together.”
 
The reality is this: Productivity is a challenge faced by all businesses, whether its employees are co-located in a single office or scattered worldwide. It is not necessarily a function of being physically together. If it is, how can you explain the success of 100% remote companies such as WordPress, Zapier, and Buffer?
 
The common denominator among productive remote companies is their strategic and well thought out use of technology. It bridges the physical distance between remote team members. Apps and tools make it possible for remote companies to achieve a high level of productivity notwithstanding location differences and time zone.
 
If you have a remote team and they are experiencing a productivity slump, here’s how you can use technology to improve it:
 
1. Create a Virtual HQ
 
Even though you’re not co-located, distributed teams need a place to come together, a virtual headquarters of sorts. “Virtual corridors” and “virtual water coolers” can be created in order for employees to brainstorm ideas and even have non-work-related discussions.
 
These avenues are important in fostering camaraderie, strengthening employee engagement, and building a remote team culture — intangible things that significantly contribute to productivity.
 
Technology provides an easy way to do this via group chat platforms. There are several options to choose from — from free to premium — depending on the size of your team and unique communication needs.
 
2. Improve Project Management and Collaboration
 
When working with a remote team, it is difficult to trust they will remember all their tasks. Likewise, as a remote team manager, you should not assume that you will remember all the tasks and projects that you assign to virtual employees.
 
All successful remote teams use project management tools to maintain productivity, if not improve it. It is also useful to track project status, and collaborate. Many remote teams take these project management tools seriously. If a project is not on their project management board, it’s not getting done.
 
Additionally, establish a strict policy that no file should be saved in the local storage of your employees’ devices. Provide cloud file storage that you own and control. This provides better collaboration for your team, as well as safeguarding your files.
 
3. Understand How Team Members Are Spending Their Time
 
Remote work experts often say that working remotely is all about productivity, not availability. With team members working in different time zones, being available all the time and at the same time should not be the focus. Rather, it’s having an agreed time every day to get together and being able to meet deadlines.
 
That said, remote team leaders should know how their team members are spending their time. This is especially important for businesses in the client servicing industry. You should be able to assess the number of hours your employees are putting into meeting your clients’ requirements and properly factor this into your service charges.
 
Time tracking also allows you to provide coaching to remote employees. If they are spending too much time on non-core tasks, you can coach them on how to better spend their time. Additionally, if they are spending too much time on a specific core task, review your processes and look for ways to do things more efficiently.
 
Technology Brings Remote Workers Together
 
The advantages of building a remote business are well documented, from reduced operating costs to happier employees. 100% remote companies that are successful and profitable are living proof that running a successful business powered by a remote workforce is possible.
 
That said, using technology and implementing the right tools to increase productivity should be a core pillar in your company. This ensures your team is on the same page, even though you’re not in the same place.
 
Looking at successful remote companies, each one has its own processes and systems, but the strategic and appropriate use of technology is a common denominator. Technology determines the quality of communication and collaboration, and the level of productivity that your team will achieve.
 
To some extent, your remote team is only as good as the tools that you use.
 
Author Bio
 
Dean Mathews is the founder and CEO of OnTheClock, an online employee time tracking app that helps over 8,000 companies all around the world track time.
 
Dean has over 20 years of experience designing and developing business apps. He views software development as a form of art. If the artist creates a masterpiece, many peoples lives are touched and changed for the better.
 
When he is not perfecting time tracking, Dean enjoys expanding his faith, spending time with family, friends and finding ways to make the world just a little better. You can find Dean on LinkedIn.
 

Best wishes,
​Jennifer

​This week’s FlashbackFriday post takes us to the territory of two past posts which explored the teamwork skills of Listening and Working Across Differences. If I had to categorize the different areas teams prioritize as wanting to get better in, or develop, it’s often in these two areas.
​
Let us take a look back at two posts I’ve written – one on Listening, and one on Working Across Differences.
 
First, here’s what I wrote in Teams365 #1103  on Listening. Read it here or below.

“Exceptional teams don't usually emerge as exceptional. They develop over time skills in different areas.

​The first area we are going to look at is Listening. In a team context listening is of utmost importance - it's listening on multiple levels. Listening to what the other team member is saying, and also listening for how it connects with your work. Listening is also hearing the emotional and requests behind the words. When teams are in conflict, there is usually a request behind each complaint that exists.

​In listening we want to listen on multiple levels:

​1. To the words that are being shared. This in fact only comprises about 8% of the message.
​2. To the tone, pace and pitch of the statement - what do you notice about the energy and impact of how the words are being spoken? This comprises more than 30% of the message.
​3. To the body language. What do you notice about the person's gestures? How they are standing? What does their body language say about how open or closed they are? Body language comprises about 55% of the message when we are in face to face settings.

​One of the challenges with team communication today is that so much is done by instant messaging or text in which we have no tone or body language to help make sense of what the words really mean. The impact of this means that words and the way they are interpreted are heavily influenced by the levels of trust and connection that exist within the team. You may be interested in checking out these two posts for boosting trust and connection in your virtual teams:

​Teams365 #258: Create Connection within Your Virtual Team. Read it here.

​Teams365 #610: Four Ways to Build trust in your team.

​There are some past posts I've written on listening, which is also a paramount skill in coaching. Take a look at these past posts related to listening:

​Teams365 #914: The Foundations of TeamWork - Listening - Read it here

​Teams365 #192: Listening And Coaching as A Leader. Read it here”
 
Working across differences is another challenging area for many teams today. The differences which exist on a team are often the greatest strength. However, how do we become more effective at working across differences? Consider what I wrote in this post – Teams365 #1110 – Working Across Differences.
 
“Today's teamwork skill in focus is the ability to work across differences. In today's world of ongoing collaboration and teamwork, this skill set is essential.

​Some tips for working across differences include:
​
​* Knowing each member's unique strengths and what they bring to the table. StrengthsFinder 2.0 is a wonderful tool to help people understand more about their unique strengths. Click here to read what I have written in the past about the benefits of leading from strengths, and supporting the team in understanding their strengths.

* Creating an environment where differences are celebrated and encouraged

​* Understanding the different styles which exist on a team. I usually use the Everything DiSC with the clients I work with. This helps to provide insights around people's natural working style, to support individuals in learning more about their "go to" approaches, especially when under stress. Understanding this also helps to adapt their style for working with others.

​What other ways do you want to support individuals on the team in working across differences?”

As you step into the weekend, what’s one concrete thing you can do to support your team in enhancing their skills in either listening or working across differences this month?

Best,
​Jennifer

​This week’s Effective Virtual Conversation’s tip #66 brings us to tip #3 in the series of Virtual Team Success. This week’s tip gets you thinking about how you want to keep in touch. In today’s virtual space there are several vehicles teams can leverage for keeping in touch, as well as facilitating meetings and planning.
Let’s take a look at three of them:

Zoom – Great for streaming and meetings on the go, zoom provides multiple benefits – from the  ability to screen share to the ability to activate breakouts in meeting space. With the teams that I work with, many professionals like the flexibility of being able to call in via phone, connect via their desk top or lap top, as well as use the mobile app to connect via phone.

Skype – Skype for business is being leveraged by many organizations today. With the benefits of streaming and visuals, it provides a great option for meetings and presentations.

The final platform I wanted to mention today was that of Slack. Slack is a common go-to platform for real-time communication. 

When working with smaller teams around planning and projects you may also want to check out platforms including Trello and Asana.

What are some of your favorite virtual platforms? What do you use for meetings? Presentations? Project Management? Communication?

​Let us know by sharing in the comments.

Thanks!
Jennifer

This week’s Team Building Tip #205 in the series, gets you to think and be in discussion about the question “What team practices are supporting results?”.
Whether it’s a Monday morning huddle, a Thursday after work social event, or a mid-week lunch and learn, what are the activities (and meetings) which are helping the team get the results they need?

Regular communication in ways that work for the team, along with clarity around goals and objectives, helps team members align and understand how their work connects with each other. Team practices are especially important for virtual teams, particularly our “out of sight, out of mind” mindset. Virtual teams may want to be even more intentional in their focus on building in regular times to meet, socialize, connect and share information.

Think about what you are doing as a team.What’s working? What’s not?
What events are you holding to focus on results and goals? On relationships? On having fun?
 
Let us know what you are doing by using the comment link below.

Best wishes!
Jennifer

​Jennifer Britton
Potentials Realized | Effective Virtual Conversations |  Coaching Team Leaders  
We provide team and leadership development support through coaching, consulting and training services
Author of several books including the 2018 Coaching Business Builder Workbook and Planner & Effective Virtual Conversations (2017) 
Email: info@potentialsrealized.com
(416)996-8326

Communication is at the heart of a thriving team. Teams which excel are great at relationships and results.
In today’s team context, particularly when people are working remote and/or virtually, communication occurs through a wide variety of channels:

• Email
• Text
• Instant Message
• Phone
• Streaming
• Face to Face

 
When we are communicating across a team, it can be useful to consider:

1.What are my natural communication preferences? Am I a direct communicator? Quick? Slow? Detailed? Big picture?
2. What are the communication preferences of the person I am speaking with? Direct/Indirect? Quick? Slow? Detailed? Big picture?
3. What is the best channel for communication? Is it email, phone, face-to-face?
4. What are the key points I want to communicate? Focused communication is critical. What are the top 3-4 ideas you want to get across?
5. What follow up will be needed?

In communicating in a virtual team environment, we want to also focus on LISTENING and asking POWERFUL QUESTIONS. Be sure to focus on these skills as well. Check out past posts about Communication, Listening and Questioning.
​
Enjoy!
Jennifer

As we step into October, the first teamwork skill which is essential for today’s context is “Trust”. Trust is like oxygen. Without it, you are not able to do anything.
 
Over the past few years here at the Teams365 blog I have shared a number of posts around trust including one cartoon developed for us by Steven Ravensfeller on the Duality of Trust. Let’s take a look at it again - you'll see it in today's post. What do you notice about the skills and behaviors which show up on either side of the body? What is the flipside of trust/distrust?

​In his book, The Speed of Trust, Steven Covey writes that trust is like a bank account. You can put in resources, and quickly deplete them.
Trust is like a web across a team. When one link is broken or weakened it can have the effect of weakening the entire system.

What are the things you are doing as a team to build trust? Are you following through? Providing feedback? Creating Expectations? Building regular communication channels? Adjusting things for each person’s style?
At the same time we can be cultivating an environment of low trust. What is the state of feedback? Transparency? Follow through? Expectations?
What items could benefit from having more attention around right now?

Best wishes, 
Jennifer

It’s the start of a new month, and  time for a new focus here at the Teams365 blog. This month we are going to focus on teamwork skills. Whether you work as an intact team, a project team or a remote team, teamwork skills are cross-cutting and help professionals at all stages of their careers do better work.
The context of teamwork has changed. In the past, teams were together for longer windows, with much more stability. Today most teams experience ongoing change and team composition. Researcher Amy Edmonston terms this “Teaming” and writes, “actively building and developing teams even as a project is in process, while realizing that a team's composition may change at any given moment.” (Teaming, Edmonston 2013)
She flags four behaviors as essential in the teaming context:

• Speaking Up
• Collaboration
• Experimentation
• Reflection

What are you doing to foster these areas?
The teamwork skills we are going to explore this month are:

• Trust
• Collaboration
• Communication
• Working Across Differences
• Relationship Management
• Conflict Management
• Emotional Intelligence
• Change Management
• Influence

For each of the areas we’ll explore what the skill is about, why it’s important. What some of the differences are in the different types of teams today. I’ll also point you back to some of the many posts I’ve already written on these topics.
Looking forward to starting this journey with you this month.

Best,
Jennifer