TEAMS365 #2401 – Effective Virtual Conversations 160: Messy Middle

This week’s focus is the Messy Middle. Just as the latency and recency effect indicate, we remember the start and end of things. The phase in the middle is often very unclear and forgotten. This has implications on a number of levels as virtual facilitators including:

• Needing to be very specific in the mid-point about reinforcement
• It may involve going out of your way to make the mid-point memorable. That could entail:
  • Making it novel or different – what’s going to signal something different
  • Making it interactive – could you incorporate breakouts, or a poll or some annotation?
  • Perhaps giving people a pause to note things down

What are the things you want to do to help people FOCUS and RETAIN the mid-point?

Best,
​Jennifer

Jennifer Britton
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