“Life would certainly be easier if we all came equipped with our own personal FAQ lists. When we meet someone, we could pass them a business card with the list on the back, and then step back and let them read before we tried to talk." -Jeff Lindsay
Read more at: https://www.brainyquote.com/quotes/jeff_lindsay_525871
People like to ask questions. It’s also a signal that things may not be as clear as they could be. In the virtual and remote world, helping team members know where to go is key. Likewise, customers or other stakeholders may have questions.
As a virtual professional, it’s likely that you are anticipating certain questions to come up. Or, perhaps you are hearing certain questions already.
Over time we want to develop a series of Frequently Asked Questions (FAQ). For example, an FAQ about your services, how to register, what’s included. his could be posted on our website, blog, and/or be available as a download.
Some of the more common areas addressed in Frequently Asked Questions are the following:
What do you offer?
How do you offer your services and products (in-person, virtual, on-demand, live…)
What are the benefits of what you offer?
Where can people go for more information or access what they need?
Where to find….
How to locate….
How to do (insert your top 10)…
What do you regularly get questions about?
Activity
Make a list of the common questions you receive.
Draft out your Frequently Asked Questions page
What will it include?
What format do you want to provide it in? (Download on the website, postcard, rack card)
Where will it be available?
What else is important to communicate?
Run your FAQ by current clients to get their feedback. What connects with them? What else would they include?
Conversation Sparkers
What is important to communicate to people who are just meeting you for the first time?
What do you regularly get questions about?
What else is important to note
Enjoy your weekend!
Jennifer
Jennifer Britton
Potentials Realized |Reconnecting Workspaces | Group Coaching Essentials
Team and Leadership Development | Coaching | Retreats
Follow us on Instagram @ReconnectingWorkspaces
Phone: (416)996-8326
Check out my TEDx talk
https://www.ted.com/talks/jennifer_britton_virtual_remote_and_hybrid_checklist_aug_2021
Looking to bring your workplaces back together, whether you are remote, hybrid, or face-to-face? Pick up a copy of my new book, Reconnecting Workspaces, at Amazon.
Read more at: https://www.brainyquote.com/quotes/jeff_lindsay_525871
People like to ask questions. It’s also a signal that things may not be as clear as they could be. In the virtual and remote world, helping team members know where to go is key. Likewise, customers or other stakeholders may have questions.
As a virtual professional, it’s likely that you are anticipating certain questions to come up. Or, perhaps you are hearing certain questions already.
Over time we want to develop a series of Frequently Asked Questions (FAQ). For example, an FAQ about your services, how to register, what’s included. his could be posted on our website, blog, and/or be available as a download.
Some of the more common areas addressed in Frequently Asked Questions are the following:
What do you offer?
How do you offer your services and products (in-person, virtual, on-demand, live…)
What are the benefits of what you offer?
Where can people go for more information or access what they need?
Where to find….
How to locate….
How to do (insert your top 10)…
What do you regularly get questions about?
Activity
Make a list of the common questions you receive.
Draft out your Frequently Asked Questions page
What will it include?
What format do you want to provide it in? (Download on the website, postcard, rack card)
Where will it be available?
What else is important to communicate?
Run your FAQ by current clients to get their feedback. What connects with them? What else would they include?
Conversation Sparkers
What is important to communicate to people who are just meeting you for the first time?
What do you regularly get questions about?
What else is important to note
Enjoy your weekend!
Jennifer
Jennifer Britton
Potentials Realized |Reconnecting Workspaces | Group Coaching Essentials
Team and Leadership Development | Coaching | Retreats
Follow us on Instagram @ReconnectingWorkspaces
Phone: (416)996-8326
Check out my TEDx talk
https://www.ted.com/talks/jennifer_britton_virtual_remote_and_hybrid_checklist_aug_2021
Looking to bring your workplaces back together, whether you are remote, hybrid, or face-to-face? Pick up a copy of my new book, Reconnecting Workspaces, at Amazon.
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