A few weeks ago, I was speaking to a large group of professionals active in the area of team development. We found ourselves getting into the heart of a key topic for leaders, team members and team developers alike – Building Trust and Connection as a Team. What are the different ways you are building trust, and also eroding it?

Trust and connection are essential for team success. This is especially true in virtual and remote contexts. When trust levels are low, we may see behaviors such as:

• Territorialism – Mine vs. Yours. Us vs. them. Headquarters vs. Remote Workers
• Stereotyping
• Lack of accountability
• Lack of ownership
• Blaming

​None of these are productive or positive. Over time these behaviors lead to toxicity and conflict, threatening the fabric of your talent.

What are the things we can do to build trust and connection across the team?

A few years ago, I created a short video which I’ve shown to multiple groups. It focuses on 9 behaviors we can practice as a team to boost trust and connection. I originally wrote about them in Teams365.

These behaviors are:

1. Walk the Talk
2. Fairness
3. Build on Strengths
4. Take Ownership (For What Works and What Doesn't)
5. Fairness
6. Transparency
7. Creating Connections
8. Clear Expectations and Communication
9. Regular one-on-ones/communication

As you read through these ask yourself, where are you on a scale of 1-10 (with 1 being low and 10 being high):

If this is a topic of importance to you and your team, consider exploring this additional Teams365 post about Trust and Connection:
Teams365 1184: Team Building Tip #129

Best,
Jennifer
​

As we step into Quarter 2 it can be useful to do a bit of a review – on the individual level, and also with our teams.

For some individual reflection, take a look at the recent Quarterly Reflection Worksheet I created for the PlanDoTrack series of programming I offer around Planning, Productivity and Remote/Virtual Teams. Take a few minutes to complete that before you get too far into the month.
​
At the same time, it can be useful to do a checkpoint around these items:

1. How are we going in our progress to our most important goals? Rate this on a 1-10 and get input across the team?  What will help you move the #s upward?
2. Have we had a recent feedback conversation “both ways” – between leader and team member? What’s going well? What’s not? Be sure to provide positive and constructive feedback.
3. What issues need to be addressed, or have the potential to derail us?
4. What team practices are working well? Consider meetings, social events, peer mentoring, 1-1 meetings etc.
5. What systems are helping with information flow and knowledge sharing?
6. Projects – Where are projects at? What is the status of communication? What project issues require attention? How are they doing according to the spotlight (Red, Yellow, Green)? –Check out this spotlight blog post for more!
7. Matrix relationships 
8. Reporting
9. Finances
10. Other Systems which need attention..

And ANYTHING ELSE?

Best wishes,
​Jennifer

This week’s Effective Virtual Conversations tips #87 asks you to consider the question “What connection between calls work best?”.
​
In the virtual space there may be things that you want to focus on before the conversation and after. If you are working with groups are longer term, consider what connection between calls will work best for them. This could include:

• Emails between calls
• A daily focus question for people to explore
• A message board where people can post – this could be hosted in a Facebook community, or another private network like Mighty Networks
• Peer assignments where peers meet for short 15-minute calls to discuss a question, or talk about action towards their goals
• A one-on-one call with you to go deeper into the areas that are most important

What are the things that will help you as a group keep the focus on what’s important for the group – whether this is learning more, having ongoing dialogue, or taking ongoing action? Be sure to schedule time for these activities as they are often the first things that come off the list.
​
Enjoy!
Jennifer

​Welcome back to Team Building Tip #226. Each Thursday I bring you a different question which I hope you will consider as part of your next team meeting or use as a discussion sparker in your 1-1 meetings.

This week’s question is “Let’s carry forward….”.

We are now two months into the year and there probably have been some key learnings undertaken from things that have worked well, and things that perhaps have not worked well. How are you noting these as a team?

Best,
​Jennifer

Jennifer Britton – Potentials Realized 
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2018) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder 
Now available – PlanDoTrack Workbook and Planner - Order a copy today on Amazon
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development).
Check out the new 19 Tips for Productivity On-Demand Course. If this is your year to get things moving, check it out now. Join Jenn for bi-weekly live group calls until July. $129 US. Learn more and enroll here.
​

​It’s that time where we start rolling into year end conversations, holding one on ones (coaching conversations) individually and with the team.
As we move into the end of the year, it is invaluable to schedule some one on one time with each team member. Today’s post includes a selection of 18 questions you might include in those conversations (pick and choose as appropriate). Great year end conversations help to create a pause to reflect achievements, synthesize learning and look ahead to the future.
You may want to incorporate these questions into your conversation:

1. What are the key achievements you have been most proud of this year?
2. What projects worked well?
3. Which projects didn’t go so well?
4. What was your learning there?
5. What connections/relationships have been most valuable this year?
6. Which relationships need attention next year?
7. What’s been your biggest learning this year? What experiences provided that?
8. What has worked well with the team this year? What hasn’t?
9. What feedback do you have for me as the leader? (What’s worked and what hasn’t)
10. What’s one suggestion for how we could do things differently as a team next year?

Looking ahead to next year:

1. What are you excited about?
2. What habits do you want to cultivate or lean into?
3. What do you want to do to keep growing your skills?
4. By December 31, 2019 what do you hope you will have achieved? OR by January 1, 2020, what do you hope you will have achieved? (Notice the impact of the difference one day makes!  Yes, we are wrapping up a decade next year)
5. What are your top 3 priorities next year?
6. What feedback and support are you looking for?
7. What would be useful in terms of our 1-1 time?
8. What else is going to help you do your best work?

What else do you like to ask at this time of the year? Please let us know by sharing in the comments below.

Best wishes,
Jennifer

As we step into the end of the year, scheduling key activities for your team is important before the year comes to a close. Some of the key activities you may want to include for your team are:
A review session of accomplishments, lessons learned, based on what worked well, and didn’t work well.
Planning sessions for 2019, with an annual and quarterly focus. Is every team member clear on what key priorities are? What key activities need to be accomplished? By when? What’s expected of them? How their work links with others on the team?
Celebration sessions to acknowledge what you’ve accomplished during the year.
One-on-one time with each team member supporting them in some review of the year and visioning and planning for the year ahead.

Be sure to check out these other Teams365 posts regarding year end activities:
Year-end reflection and planning questions.

You may also want to check out the 10 Year End Activities Video I created last year. View it HERE.

As well as the 4 Best Practices for Year End Retreats.
​
Best, 
Jennifer

This week’s Team Building tip gets us to the question “If you were able to make one change to the way you do things, what would that be?”.
As you consider your work and team practices this fall, what is working? What is not?
While change cannot always be effected overnight, there may be some small things which can be changed through the introduction of:

• New habits
• New practices
• Reduction of duplication
• Process mapping
• More regular 1-1s

What is going to help your team to be more productive and effective this fall, while having more fun? We spend an awful lot of time at work, so what’s going to make it even more impactful for everyone?


Best wishes, 
​Jennifer

​It’s time to mark another watershed in the Teams365 blog history – 1700 posts. When I started this project of blogging daily on January 1, 2014 I didn't know what was in store!  From goal setting, to difficult conversations, coaching to performance management, virtual team building tips, to work-life issues, I've covered a wide range of topics relevant to today's teams.

I've been encouraged by the many emails I have received and discussion with team leaders who are not only reading these posts, but also sharing them with their team members. That's what I had envisioned.

As a writer, the regular habit of planning, writing and researching these posts have made the writing of my latest two books - Effective Virtual Conversations (2017), and the Coaching Business Builder Workbook and Planner (2018) flow more easily. Stay tuned for a couple of new 2019 resources for team leaders and team members, which will also grow out of what I've created here at the TEams365 blog.

Over the last 100 posts I’ve explored our most recent gearing-up for fall, along with the focus on team development approaches. These posts have joined some of the more regular weekly columns:
Monday’s Effective Virtual  Conversations Tips
Thursday’s Team Building Questions
Friday’s FlashbackFriday posts which take a look back at past Teams365 pots
Saturday’s Weekly Journaling Prompts – questions to get you thinking and writing each week
Sunday’s Videos which bring to life many of the hundreds of posts here at the Teams365 blog.
Looking ahead, I’ll be continuing daily posts throughout 2018, with upcoming focus areas on:

• Personal Productivity for the Remote Professional
• Remote Work tips and Hacks
• Planning for 2019
• More on team development

I hope that you will continue to join us for these posts!
 
And now, onto Monday’s Effective Virtual Conversations tip #59:
In Effective Virtual Conversations I wrote “The first few minutes sets the tone. What do you want to create?”.
In conversations of all kinds – team meetings, performance conversations, one-on-ones, difficult conversations, the first few minutes are critical. Are you considering:

• The environment you are hosting your conversation in?
• What end result you would like to achieve?
• What’s important for the other person?
• What’s important for you to create?
• What’s going to help the conversation be successful?
• What expectations do you have?
• What expectations do they have?

Which posts have you enjoyed the most here at the Teams365 blog - let us know by commenting below! Please also take a moment today to share this blog resource with someone you know who would benefit.
 
Thanks,
Jennifer

This month's focus on goals is tied to the performance management realm in any team. As we individually and collectively get clearer on our goals, it helps us to articulate the resourcing we need, and gain clarity on the steps we need to take.

For today's #FlashbackFriday I wanted to reach back to a past post on one-on-ones, which are an important part of the leadership role in goal support. Have you scheduled your first (or second) one-on-one with staff already this month? If not, perhaps this is the impetus for you to get it in your books.

Here' what I wrote about the Leadership Practice of one-on-ones in Teams365 #1301. Take note of the skills and enabling factors for better conversation. What needs to be put in place, or adjusted, for your team to be having the best conversations this year? Here we go with Teams365 #1301:

It's the start of another week and time for another Leadership Practice. This one is on one-on-ones. Taking time to build closer relationships with your staff is critical for success as a team  leader. One-on-ones, short conversations with each individual team member are important for:
- Getting to know your team members. What their strengths are, their aspirations, and what their preferences are.
- Creating shared expectations around work
- Understanding where support is needed and what type of support is required
- Keeping abreast of issues which need attention or may be on the horizon

In holding one-on-ones with different team members you will likely find that there is a different appetite for how and where one-on-ones occur. Some staff may want them held frequently, while others may want them on a less regular basis.

Here are seven things you will want to keep in mind as you move into your one-on-ones (Taken from Teams365 Team Building Tip #120 - Teams365 #1122)

Today's post looks at seven elements which makes a one-on-one really effective.

​These are:
1. Listening - In a one on one conversation it is important to be listening on a number of different levels - from noticing body language and alignment with what is being said, to really seeking to understand and hear what the person is saying. So often in leadership conversations we are thinking about how we are going to respond and what will we say next that we fail to listen deeply. What do you notice about how you l listen in one-on-ones? What changes would you like to make?

2. Focus - We don't always have a lot of time in a one on one conversation so creating a focus for our time with our staff can be important. You may ask questions such as "What would you like to get out of our conversation today? OR "What would be a useful takeaway?"

3. Minimize Distractions - Creating a pause point can be easier in some contexts than others. Consider how you and your staff can minimize distractions during your 1-1s. This might include turning off your phones, moving the conversation out of the office or to a different floor. What will minimize distractions for you?

4. Use powerful questions - Powerful questions invite people to explore, expand or sometimes focus. Powerful question are open ended questions, inviting the staff you are talking with to elaborate and share their ideas. We can build trust by asking great questions to our staff and giving them time to speak and share. Note that WHAT questions are usually the most "powerful" in opening up the space for dialogue. WHY questions in low trust can put people on the defensive.

5. Suspend judgement - It is important to note how and where our judgements are surfacing and how even subconsciously our bias can come through. What do you need to do to become neutral or as unbiased as possible in your one-on-one calls? What happens when you are able to do this?

6. Watch body language - In face to face conversations body language can make up more than 50% of the message. What does your staff's body language say? How does this  compare to what is being said?

7. Create an action plan - One of the reasons why I chose to do more training and have a focus on coaching almost a decade ago was because coaching focuses on having a "Conversation with intent" and having a specific action plan which we can loop back on. In your one on ones what are the next steps for the staff member? How will you check in together around these next steps?

​What opportunities do you have coming up around one-on-ones? What notes do you want to make for yourself about important things to keep in mind?

I have written quite a bit about one-on-ones here at the blog. You can view some of these posts here.


Best wishes,
Jennifer

It's the start of another week and time for another Leadership Practice. This one is on one-on-ones. Taking time to build closer relationships with your staff is critical for success as a team  leader. One-on-ones, short conversations with each individual team member are important for:
- Getting to know your team members. What their strengths are, their aspirations, and what their preferences are.
- Creating shared expectations around work
- Understanding where support is needed and what type of support is required
- Keeping abreast of issues which need attention or may be on the horizon

In holding one-on-ones with different team members you will likely find that there is a different appetite for how and where one-on-ones occur. Some staff may want them held frequently, while others may want them on a less regular basis.

Here are seven things you will want to keep in mind as you move into your one-on-ones (Taken from Teams365 Team Building Tip #120 - Teams365 #1122)

Today's post looks at seven elements which makes a one-on-one really effective.

​These are:
1. Listening - In a one on one conversation it is important to be listening on a number of different levels - from noticing body language and alignment with what is being said, to really seeking to understand and hear what the person is saying. So often in leadership conversations we are thinking about how we are going to respond and what will we say next that we fail to listen deeply. What do you notice about how you l listen in one-on-ones? What changes would you like to make?

2. Focus - We don't always have a lot of time in a one on one conversation so creating a focus for our time with our staff can be important. You may ask questions such as "What would you like to get out of our conversation today? OR "What would be a useful takeaway?"

3. Minimize Distractions - Creating a pause point can be easier in some contexts than others. Consider how you and your staff can minimize distractions during your 1-1s. This might include turning off your phones, moving the conversation out of the office or to a different floor. What will minimize distractions for you?

4. Use powerful questions - Powerful questions invite people to explore, expand or sometimes focus. Powerful question are open ended questions, inviting the staff you are talking with to elaborate and share their ideas. We can build trust by asking great questions to our staff and giving them time to speak and share. Note that WHAT questions are usually the most "powerful" in opening up the space for dialogue. WHY questions in low trust can put people on the defensive.

5. Suspend judgement - It is important to note how and where our judgements are surfacing and how even subconsciously our bias can come through. What do you need to do to become neutral or as unbiased as possible in your one-on-one calls? What happens when you are able to do this?

6. Watch body language - In face to face conversations body language can make up more than 50% of the message. What does your staff's body language say? How does this  compare to what is being said?

7. Create an action plan - One of the reasons why I chose to do more training and have a focus on coaching almost a decade ago was because coaching focuses on having a "Conversation with intent" and having a specific action plan which we can loop back on. In your one on ones what are the next steps for the staff member? How will you check in together around these next steps?

​What opportunities do you have coming up around one-on-ones? What notes do you want to make for yourself about important things to keep in mind?

I have written quite a bit about one-on-ones here at the blog. You can view some of these posts here.

Have a great start to your week,
Jennifer