​This week’s Effective Virtual Conversations Tip takes us into the landscape of coaching. Coaching is one of the many varied conversations which are taking place in the virtual space today.
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Coaching has been leveraged by organizations and individuals for several decades now. Similar to sports coaching, business, executive and team coaching, supports individuals and systems to get their best work achieved. A coach is there to help a person/group/team tap into their knowledge, and create the conditions for success.

Whether it’s a business owner looking to accelerate their business, a leader to help their team be successful, or someone in career transition looking to land their next best role, coaching is a collaborative conversation, supporting the client to set goals, take action, expand their awareness and benefit from enhanced accountability. Together, these areas fuse to create the conditions to more focused and informed actions.
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Let’s look at each one in turn. Coaching is grounded in helping the person or group/team being coached, get clearer on the results they want. As philosophers have written for millennium, without a clear destination it’s hard to get there. Work around vision as well as goal setting, and resourcing is foundational to the coaching processes.
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Coaching is also about supporting informed action and also enhanced awareness. Many times, the things that help and hinder us are “below the waterline”. As I share in my recent workbook planner “PlanDoTrack”, it’s the habits, assumptions, values and beliefs which shape our behaviors and then results. Shein first published on this decades ago in his work from Harvard.
Think about it. As a team, if you have a belief that you will succeed with a task and have your leaders blessing to do what you need to do to make that happen, you are more likely to experiment, take risks, innovate, share information etc. If there is a belief that only one person will succeed, it’s likely that information won’t be shared, competition will ensue, and potentially you won’t be successful.

In coaching, we may spend a bulk of time “Going below the waterline” to explore, and make explicit these assumptions, beliefs, values which are driving and shaping decisions, behaviors and results.
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Coaching is also beneficial due to the accountability between the coach and client. In today’s disrupted world, enhanced accountability can mean that we do keep our eyes on what’s important, rather than feeling whiplashed from bouncing from one marker to another. Peer accountability can play a key role when the coaching conversation is expanded to many, as in group and team coaching.

Where might coaching benefit your organization or your self? What results are you looking to achieve in the next 12 – 18 months?

Set up a call to discuss how we can support your organization with coaching services, or training of your leaders in coaching.  Reach out with an email to me at info@potentialsrealized.com.
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I look forward to hearing from you,
Jennifer

At all stages of our careers, mentoring can be an invaluable approach. Learning from the wisdom and experience of others is priceless.

Mentors play a key role including:

• Providing an alternative view of our industry/role/profession from what others might see, based on their own experience.
• Acting as a sounding board as we work through different ideas.
• Helping us understand and navigate the undercurrents of an organization and/or industry.

Formal mentors are usually different than our own bosses, which provides the advantage of an unbiased confidant.

What are the mentoring opportunities available to you?

When considering a mentor ask yourself:

• What is the role I want the mentor to play?
• What type of support am I looking for? (Sounding board, understanding undercurrents)
• What are my goals for the mentoring experience?
• What role(s) do I want the mentor to play?

Many formal mentoring programs will have application processes and sharing your responses around these areas can help not only with pairing you with a good fit, but also getting the most out of the limited time you have together. 

Wishing you the best,
Jennifer

Jennifer Britton – Potentials Realized 
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder 
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.

​It’s Sunday and time to borrow from the PlanDoTrack blog. Earlier this week I shared this week’s Effective Virtual Conversations tip around honing listening. I recently shared this blog post over at the PlanDoTrack site. 

Here’s what I wrote about listening for Virtual and Remote Teams:
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Last week I focused on the first of three coaching skills which can be important to equip all virtual and remote team members with. While these are often considered “coaching skills for leaders” in the virtual and remote environment, building this capacity in our virtual team can enhance productivity, peer support and results.
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Last week I explored GOALS. This week let us look at listening.
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Communication occurs in many channels in the virtual space – from conversations by phone, to texts, to email and IM (Instant Messaging).

Each one has its advantages and disadvantages.

Research shows that a significant portion of our understanding comes from tone, which is lost when we lean into digital channels of communication – text, email and IM. This can lead to a lot of misunderstandings, misinterpretations and lack of clarity.

Our listening can be heavily influenced by a number of factors:

• Distractions (what we have on our plate, not reading things fully)
• Our relationship with the sender (what do we know about their context, their intent, their focus and priorities)
• Our understanding of the topic
• Thinking about what we want to say, rather than listening for what is really being said

When we are able to meet for voice conversations, we may hear the tone, if we are listening for it. Adding on visual cues – like streaming for a meeting instead of just using the phone – can add additional layers on to the conversation. Being able to share our screen and work together real-time can also help us understand the full context.

What are the things that are helping and hindering your virtual conversations?
Are distractions getting in the way? How are you using all the tools you have available?  What are you doing to increase your understanding of other’s context and priorities?

There are many more tools and ideas available for virtual teams in these various resources from me:

• Part 3 of my 2017 book, Effective Virtual Conversations, focuses on virtual team development, meetings and communication. 
• Check out the posts related to Coaching Skills and Virtual and Remote Teams over at the Teams365 blog.

Let me know how I can support your virtual team development. From virtual retreat facilitation, to offering virtual team coaching services, we specialize in virtual team support.  

Best wishes,
​Jennifer

Jennifer Britton – Potentials Realized 
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder 
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.

​Mid-year also beckons for a mid-year systems check. Are things working the way you would like them to?

If you are an entrepreneur, consider exploring the following:

• Client data
• Financial info – accounts receivable, cash flow projections, invoicing, accounts payable
• Marketing
• Strategy
• Reporting

 
If you are a team member consider these things:

• Reporting
• Successes
• Technology
• 1-1's
• Budget requests
• Peer meetings
• Meetings with mentors
• Meetings with partners

 
If you are a team leader, consider these things:

• Feedback conversations
• 1-1 coaching conversations
  
• Reporting
• Team successes
• Meeting with you boss
• Meetings with your mentors

 
What are the activities you want to make sure you schedule?
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Enjoy the conversations,
Jennifer

Jennifer Britton – Potentials Realized 
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder 

Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store. It's a great mid-year activity!

Welcome to June! What’s exciting about this month for you? What are your new goals?

As we step into a new month, I’m excited to be focusing on undertaking a mid-year review with you this month. We’ll be reconnecting with some of the core activities that help teams and organizations excel:

• Team Tune Up
• Systems Check
• Feedback and Performance Check
• Coaching and Mentoring
• Streamlining Meetings
• Presentations
• Knowledge Management – Capturing Successes and Strategic Issues

It’s also an opportunity to take stock of the past month and look ahead to what you want to create in June. Before we go further, I hope that you will take a few minutes to explore these questions. Grab a pen and journal and let’s go. Given that we are stepping into the middle part of the year, what do you want to note about what you want to create by the end of the month? By the end of Q2?

Here are some questions to consider:

1. As you reflect on May, what have been your successes and accomplishments?
2. What are you most proud of?
3. What successes this month do you want to duplicate? What has been some of your key learning?
4. What key relationships have helped you so far this year? Which ones need more attention?
5. What has helped your successes? What has hindered?
6. What does your team need to be acknowledged for?

As you look to June, consider these questions:

1. What are your key priorities for June?
2. What are the key goals?
3. What are the major priorities?
4. What will you need to place attention on?
5. What changes do you want to make in June?
6. What resources do you want to tap into?
7. By the end of the month, which will be the middle of the year, what do you want to make sure you have completed?

Best wishes,
​Jennifer

It’s hard to believe but here we are at the end of another month. I hope that you will take some time to build in a reflective pause to consider:

1. What have your major accomplishments been this month?
2. What goals have you achieved – for the month? The quarter? The year?
3. What habits and practices have helped you? what got in the way?
4. What projects have started? Ended? Will continue?
5. What resourcing has been useful? What else do you need to be successful?
6. What relationships are important to focus on going forward?

Looking ahead to May:

1. What are you top 3 priorities?
2. What are your top 5 goals for the month? (Be sure to note these on your Month in Focus, and Your Monthly To-Dos in the PlanDoTrack)
3. By the end of May, what do you want to make sure you have achieved?
4. What are the daily steps or consistent actions you want to undertake?
5. What relationships are important to foster?
6. What are key tasks that need to get done? (Write these in the Monthly To Do List is you have a copy of the PlanDoTrack)

If you prefer to have a reflective pause, join me and adapt the questions in the recent quarterly review I hosted earlier this month, as part of the PlanDoTrack series. If you are looking to a guide to take your insights deeper around your virtual business and teamwork, be sure to check pick up a copy of either the Coaching Business Builder (for Coaches) or PlanDoTrack (for virtual and remote teams, leaders and entrepreneurs).

​Enjoy the pause!
Jennifer

Today’s Effective Virtual Conversations prompt is “Who is driving the bus?”. Some of the most common questions I receive from virtual leaders are “Am I coaching? Am I training? Am I facilitating?”.
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While the focus on this question for the people we are hosting the call for is usually “it doesn't matter as long as I am learning”, it can be important for the person who is leading the call to be aware of what they are doing - training, coaching or facilitating. A key question the “facilitator” can be asking to dig a little deeper is  - “Who is driving the bus?” Who is the one that is shaping the direction, and content of the call?"
 
While this may be overly simplistic, a great starting point for understanding the “director” of the call is to consider who is “driving” and shaping the conversation.
 
In coaching, a fundamental premise is that the person being coached should create with the coach (and others) the direction of the call, and their content knowledge should form the foundation of the conversation. The coach is not there to share a lot of content, but rather use any content to “Spark” the conversation. Coaches focus deeply on Goal Setting, and supporting the deepened awareness around “things below the waterline”, things like values, beliefs, assumptions, perspectives. Coaching is rarely a one-off conversation, and usually has multiple touch points.
 
In training, or a webinar in the virtual space, we lean into the content we bring. We are measured on this, and while we want to poll our group members for what they want to learn, the content may also be shaped by the organization. Training is typically content-rich, and in that respect the trainer may be driving the bus a majority of the time, handing off the “wheel” as new skills are acquired, so that bus members get practice.
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Facilitation comes from the Latin word “facilis”. It means “to become easy”. Part of the facilitator’s role virtually is to help people clarify the focus of the conversation, and how they want to move from a to b. A facilitation may be more apt to be a one-off conversation, and usually uses process to help engage the conversation, especially with bigger groups.
 
Who is driving the bus in your virtual conversations? Are there any changes you want to make to this?
 
For more on these distinctions between coaching, training and facilitating, check out any of my first three books – Effective Group Coaching (2010), Effective Virtual Conversations (2017) or From One to Many: Best Practices for Team and Group Coaching (2013). 
 
Enjoy your conversations,
Jennifer

It is Sunday and time for another weekly video montage from the #90DaysPlanDoTrack series. Started in September, on the first day of fall, this is a daily Instagram series I host over at my feed – CoachingBizBuilder. 

Given that not everyone is on Instagram each week, we’re pulling together the daily photos and sharing them with you through video format in these weekly montages.This week we are at Week 10 of the series.

As you explore these questions, take note of the questions which are important to you, and your work, right now.

With best wishes,
Jennifer

​This weekend we’re going to go through the video montage of the 7 questions that made up week 7 of the #90DaysPlanDoTrack series. Take a few minutes to note the questions I explored over at the CoachingBizBuilder Instagram page and consider jotting down your responses to each question. Just like posts on Saturday, these questions are meant to get you thinking about, and into action, around your work or business.

If you enjoyed these questions, you may want to pick up the PlanDoTrack Workbook and Planner. Two hundred eighty five pages in length, the first 125 pages are a workbook for virtual and remote professionals. Exploring topics including virtual and remote business foundations, your own internal ecosystem, and marketing/positioning, plus success tips, virtual and remote professionals of all kinds – entrepreneurs, leaders and team members - will find it of interest and value. Pick up a copy for yourself, or your team, and bring it in as a resource for your team meetings and team development this year.
Pick up your copy here.

Note the last 160 pages are a series of undated planning pages. With valuable annual, quarterly and monthly resources, the planning pages provide an opportunity for desk-based analog planning.
 
What’s your favorite question this week?

What's going to move your work and focus forward?

Enjoy!

Jennifer

This year marked the fifth year of daily blog posts for me here at the Teams365 blog which is geared for professionals interested in leadership and teamwork issues. Writing regularly has become a large part of my professional routine.

There’s no doubt that you may not have caught all 365 of the daily posts this year. Here’s a high level overview of the monthly focus areas:
January - Kick off for 2018 – Read them here
February – Relationships, Trust and Connection – Read them here
March – Teams and Team Resources – Read them here
April – Styles in a Team, Productivity Tools – Read them here
May – Complexity, Productivity and Planning Tools – Read them there
June – Feedback and Performance Conversations – Read them here
July 2018 - Team Development in focus – Check out the July posts here
August 2018 – Gearing up for back to work - Read them here
September 2018 - Virtual Work, Things to do with your teams – Check out the posts 
October 2018 – Teamwork Skills in focus-  Read through October posts here
November 2018 – Turning our attention to year end with posts including 5 things to get in your calendar for 2019, right now!, Planning for Year End Activities for your Team, Bringing Projects to a close  – Read through November posts here
December 2018 – the start of the 19 Productivity Tips for 2019. Read through December posts here

These joined our regular series:
Monday – Effective Virtual Conversations Posts
Thursday – Team Building Tip Posts 
Weekend Journaling Prompts
And Friday Flashbacks

As I reflect back on the year that was, I am very thankful for the many milestones which included:

• The launch of two workbook and planners (Coaching Business Builder, and the PlanDoTrack Workbook and Planner) 
• The launch of both the Teams365 Leadership Lab and the Coaching Biz Growth Lab - two annual programs that joined the Learning Lab and Design Studio as year-long group coaching  and group learning programming options for professionals and their own virtual development.
• Training more than 300 coaches in the areas of Group and Team Coaching via the Group Coaching Essentials and Advanced Practicum programs. 
  
• Leading three sets of Virtual Learning Training for professionals to become more proficient and confident leading webinars, virtual coaching and virtual training and team development sessions via the five-week Virtual Facilitation Essentials (approved for 8.5 hours of CCEs).
  
• Supporting a wide variety of teams and leaders this year from health care, education, to financial services, to global leadership, in the areas of team effectiveness, virtual leadership
  
• Continued growth of readership here at the Teams365 blog. Page views most weeks surpassed 10,000 views a week.
  

I look forward to continuing the conversation with you in 2019!

Happy new year!

Best wishes,
Jennifer

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