Teams365 Blog - Potentials Realized

TEAMS365 #2153 – FlashbackFriday: Team Wrap up – Six Questions

11/22/2019

Some teams will start winding down in the next while. Before it gets to be the last minute, it can be useful to schedule some time to do a formal team wrap-up. Here are several questions you may want to ask/discuss. They were originally shared in my earlier Teams365 blog post.

Here are six questions to be asking yourself and your team to finish off on a "high note":

1. What projects need to be completed prior to the end of the year? What will it take to wrap these up?
2. What, if anything, needs to wound down before the end of the year - processes, accounts, reports?
3. If we need more people power on a project before the end of the year, what do we let go of?
4. Before we disband for the holidays, what lessons learned and recommendations for next time do we need to capture?
5. What new habits do we need to develop as we get back to work in January?
6. What do we want to celebrate?

What else do you want to make sure you have dialogue about before the team starts to disband for the year?

Enjoy the conversation,
Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders | Remote Pathways Podcast
Team and Leadership Development | Coaching | Writing
Phone (416)996-8326

As we step into the end of the year, get your planning on with the PlanDoTrack Workbook and Planner or Coaching Business Builder
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TEAMS365 #2139 Flashback Friday – Working With Strengths

11/8/2019

Working with strengths is another powerful antidote for teams operating in today’s VUCA context. Helping people bring their strengths to work everyday boosts engagement and can be a powerful motivational factor which we know is a key component for virtual teams today.

In this week’s Flashback Friday I wanted to link back to Teams365 #1240.

Here’s what I wrote about different ways to support a focus on strengths with your team:

Gallup has studied the realm of strengths for many years now and research shows that helping employees and team members leverage their strengths every day leads to significant gains. The Gallup Strengths Center mentions these as some of the benefits of strengths-based management practices in December 2016. 90% of organizations which incorporated strengths-based management practices found:

10% to 19% increase in sales
14% to 29% increase in profit
3% to 7% higher customer engagement
6% to 16% lower turnover (in low-turnover organizations)
26% to 72% lower turnover (in high-turnover organizations)
9% to 15% increase in engaged employees
22% to 59% fewer safety incidents

Read Gallup's article here.

So what are some practical and tactical ways team leaders can support their team members in bringing their strengths to work every day?

#1 - Help you team understand what their strengths are - Knowing our strengths is not an intuitive process for many of us. Helping team members understand what their strengths are is an important part of the process. There are several ways to explore strengths including the VIA Character Strengths Survey, and StrengthsFinder. Helping team members consider the question "When are you at your best?" also helps team members become more aware of their strengths.

#2 - Get team members sharing more about their strengths - What they are and how they use them every day at work. This can be a great team meeting conversation touch point. Whether you make it part of a regular team meeting, or a special event, conversations like these lay the foundation for effective team building.

#3 - Pair people with different strengths - Teams which excel usually have complimentary strengths. Pair people on the team together who may have complimentary strengths.

#4 - Pair people who have similar strengths - You may also want to pair people who have similar strengths so they can compare notes and get inspired from each other about how they leverage their strengths.

#5 - Find ways to utilize your strengths more regularly. When we are able to use our strengths more readily engagement goes up as does our satisfaction levels. If using your strengths is not part of your everyday work, have some dialogue with your boss about how you could take on special projects which would leverage your strengths, and/or explore other development opportunities. I can think back to how my participation in many special projects and committees allow myself to bring my best to work, while further building my own skill set and opening up new opportunities where over my career progression I could use my strengths more on a regular basis.

What other ways do you see as possible for people on the team to leverage more of their strengths?

For those interested in learning more about this topic, do check out an excellent article by Courtney Ackerman.

Best wishes,
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.
For those looking for tips, tools and ideas about remote work and support for your remote teams, be sure to check out these tags and resources.

#TEAMS365 #2048 – Flashback Friday: Articulating Your Virtual Team Culture

8/9/2019

One of the themes this week has been about building team culture in your remote or virtual team. As part of this week’s FlashBack Friday, let’s look back to a post from this March.

Here’s what I wrote in March:

Yesterday’s Teams365 post #1905 focused on virtual team culture. Be sure to check it out if you haven't done so.

Today I wanted to explore three different ways you might support your team in identifying their own virtual team culture.

As a reminder, team culture usually points to three things - who we are, how do we do things and what is important to us.

Here’s a quick listing of different activities you might consider incorporating:

Who we are:
Virtual teams which excel know each other. They have strong relationships across the team, which allows them to call on others, and “have each others’ backs”. To strengthen your connection, consider these activities:

Have the team create a list of words/adjectives which describe who you are. Shape these into a word cloud which can be visible to the team.
Discuss the question “Who are we when we are at our best?”. Again, use the words to create a graphic about who you are.

At your next team meeting, have each person share one thing others may not know about them.

At your next team meeting, have each person share something that is unique to their location (this works especially well if you have a global team).

In your next meeting, share your screen which includes a variety of photos or icons. Have each person select the photo or icon which represents what they bring to the team.

How we do things:
Each team will have its own unique practices and ways of doing things. This will vary from team to team. Spending time discussing how you do things, and what the expectations are, creates clarity and builds trust, boosting both performance and results.

To explore this topic further consider:
Discussing “how we do things” (communicate, make decisions, work across differences, address conflict) can be a series of different discussions and activities. It might include a Rules of the Road which everyone has signed off on.

What makes you unique and distinct in terms of how you do things?

Another tool is to look at the IS/IS NOT table. This can include it is, it is not…

What is important to us:
Clarity around priorities and goals for the entire team helps with alignment, prioritization and decision making. Spending time on a regular basis discussing what is important to us may also involve:

A list visible to the entire team (ie. Think Intranet or other post on)

Top 5 Goals for the month
Top 5 Priorities for the week
Top 5 Priorities for the quarter
Enshrining your Team Agreements or Ways of Working into something that is visible. Some teams have enshrined this into a plaque, a screen saver or other.

For more on these topics, and a demonstration of what some of these can look like (photos), take a look at my January 2019 Virtual Team Builders call which I did as part of the Effective Virtual Conversations series. You can check it out here.

Best wishes,
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.

#TEAMS365 #2044 – Effective Virtual Conversations Tip #105

8/5/2019

This week’s Effective Virtual Conversations post takes us to #105 in the series. The focus this week is on the skill set of Accountability. It’s much harder to track things in the virtual space, given that our time windows of synchronous moments when we are together can be limited. At the same time, our work may still be interdependent.

With this in mind, it is important to discuss what accountability can look like on your team, and how you want to support it.

Consider these ideas for supporting virtual or remote accountability:

Make it visible – Keeping things visible allows us to keep things top of mind. If there are key goals are there dashboards or visible measurement items, you can create and share in your intranet or team portal?
Create peer accountability partners – In the virtual space, relationships are essential, and we may not take time getting to know our peers. Creating peer accountability partners where everyone has one or two buddies, helps with information flow across a team, and also can boost the needle on accountability.
Help people see the bigger picture and connections – Many times team members don’t realize how interconnected things are, and that their work may directly impact another team members. Help teams members see the bigger picture of tools and also how their work flows into another's.
Build in time to check in – What doesn’t get tracked, doesn’t get done. What time are you building in for tracking and check in? This might be 5 minutes in a weekly team meeting, or via one-on-one calls.
Model accountability – If leaders are not following through it’s hard to ask team members to follow through. Model accountability and walk your talk!

Best wishes,
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.

#TEAMS365 #2041 #FlashbackFriday: 7 Key Challenges for New Leaders

8/2/2019

As I mentioned in last week’s FlashbackFriday post, this time of year often signals the start of new leaders’ roles. With that in mind, I thought it would be useful to reach back to a 2016 post on the 7 Key Challenges for New Leader.

Here’s what I wrote in that 2016 post:

Seven Key Challenges of New Leaders
1.      Too much information
2.      Too much management by boss
3.      Buddy to Boss syndrome
4.      Trying to be “liked by everyone”
5.      Working to make changes too fast
6.      So much to do, so little time! – Create Boundaries
7.      Trying to be like the last leader

Over the last month here at the Teams365 blog we've been looking at tips for new team leaders. Today's post looks at seven key challenges for new leaders. These are in fact challenges for leaders of all tenure. Let's take a look at each one, one at a time:

1. Too much information: During the first few weeks and even months of a new role there is information coming at you from all directions. Consider what approaches are going to allow you to avoid overwhelm. This might include asking yourself what's needed now, next week, next month, next quarter OR figuring our where you want to file everything and scheduling a time on an ongoing basis to review it.

2. Too much management by your boss - As I've written multiple times, your relationships with your boss is one of your most important relationships. For many reasons your boss can be overly hands-on and directive at the start of a new role. Diplomatically you will want to navigate the tension of your own autonomy as a leader, and also taking their advice into consideration.

3. Buddy to Boss Syndrome - When you take over a team that you were once part of you may face the buddy to boss syndrome. In these instances, it's not only you making the adjustment, it's also the team as well making the adjustment to you in a new role. What conversations do you need to have with your former colleagues on the team?

4. Trying to be liked by everyone - one of the biggest adjustments for some new leaders is not being liked by everyone. Leaders making the hard calls doesn't always cultivate friendship. There is an important difference between being liked and being trusted, and this is important for leaders of all tenures to keep in mind.

5. Working to make changes too fast - While change is important, making change too fast in a team can create a lot of waves and potentially may not be in the best interest of the team. What new insights are you getting around issues from your new vantage point? What are the key issues which really need a change?

6. So much to do, so little time. Remember that as a leader you can delegate. It's not about doing everything yourself. AS a leader it's important to have the space to build relationships, support the team etc. What are the things you do need to delegate? What boundaries do you want to create with your time so you can focus on the strategic issues, not just the tactical issues?

7. Trying to be like the last leader. We put a lot of pressure on ourselves when we try to fashion our approaches and movements like someone else. In what ways are you unique? What makes you completely different than the last leader? How do you own this and communicate this?

These are just seven areas of many more which may pose challenges. What would you say is on your top five list of challenges as a new team leader?

Have a great weekend,
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.

#TEAMS365 #2040– Welcome to August and a Return to Teamwork Fundamentals

8/1/2019

Welcome to August and a focus on the Foundations of Virtual Teamwork and Leadership. This month we’re going back to the basics, given that we are only a month away from what often is termed the “second new year” - September.

September often signals “all hands-on deck”, when our teams and leaders need to be ready to run. With this in mind, this month we are returning to the foundations of work today. We’ll be exploring topics around these Teamwork Foundations:

Planning
Minimizing Distractions
Four Neuroscience Ideas that can help your team accelerate
Meeting Management 101
Powerful Presentations
Planning for Team Events
Boosting your mentoring and coaching conversations
10 Questions to ask when selecting your mentor
Creating Accountability Partners

I hope that you will enjoy the posts!

A reminder to take a look back at yesterday’s post on the monthly round up and planning for the month of August, if you haven’t seen it yet. Check it out here.

Best,
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.

#TEAMS365 #2036 Weekly Round Up

7/28/2019

This week we’ve been focusing on a couple of different themes.

From Friday’s Flashback to Assumptions New Leaders Need to Reframe, to Monday’s Effective Virtual Conversations post on "What needs to be updated in terms of your technology?" Mid-week I explored the topic of creativity and provided you with some questions to consider on an individual level, as well as a team level.

Monday: #2030 - EVC Tip “What’s getting outdated and needs an update?”
Tuesday: #2031 - Creativity in the Workplace: Six Questions to Reflect On
Wednesday: #2032 - Fostering Creativity In your Team
Thursday: #2033 - Team Building Tip - “Where would it be useful to sprint?”
Friday: #2034 - Flashback Friday - New Leader Assumptions to Reframe
Saturday: #2035 - Weekly Journaling Prompt - "I want to savour..."

Enjoy this Sunday and looking forward to kicking off the new month with you soon!

Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.

#TEAMS365 #2034 - Flashback Friday - New Leader Assumptions to Reframe

7/26/2019

July and August is a popular month for new leaders to assume their posts. With this in mind, I thought it would be useful to take a look back to a great post geared for new team leaders entitled “Five Leadership Assumptions for New Leaders to Reframe”.

Here’s what I wrote back in this 2016 post:

As a new leader there are a number of assumptions you can make which can lead to a lot of problems and/or headaches for you and your team. Here they are in random order.

Assumption #1 - Everyone needs and wants the same type of support.
In fact, every team member will have their own strengths, styles and personalities. Take time at the start to learn who each person is and how they want to be supported. Areas such as how they want to be communicated with can vary tremendously from team member to team member.

If we don’t bust this assumption chances are many of your team members will not connect with you. Trying to support everyone in the same fashion can also lead to lower levels of engagement and trust.

Assumption #2 - I need to do everything myself.
As a leader delegation is key. It’s important that we empower the team to do their work. Micro-monitoring is more important than micro-managing. While delegation is often considered an art form, mastering this skill early on can mean the difference between flow and overwhelm. For more tips on delegation, view this recent Linked In Pulse post I shared a few weeks ago on Delegation.

Assumption #3 - I always need to say yes .
From boundaries with your time, to learning to say NO (diplomatically to your boss and team) creating boundaries is a key skill for team leaders. As someone who leads from the middle - supporting those above and below you - being able to say no tactfully is an important skill to master as are the skills of negotiation. If it's impossible to say NO you may need to say "I can do this, but it will mean I can't do that. What do recommend as the primary focus?".

Assumption #4 - This is going to be easy.
As a leader we need to often make the hard calls and difficult decisions. Some naively step into leadership thinking that it will be a bigger pay cheque and similar work. Not quite. While things won't always be easy, the learning curve does slow down. Your first leadership role may present you wit the steepest learning curve. For those that enjoy challenge, successive leadership roles will usually provide additional challenge in different ways.

Rather than feeling like leadership is going to be hard, what's another perspective you can step into around that?

Assumption #5 - You are going to be just like the other person who filled the role.
Leaders can benefit from busting this assumption early on. As a new leader you'll be bringing referent skills, experiences and a different personality to the table. Make your work life easier by not putting on additional pressure trying to be just like the "other leader". Reminding your team and your boss and stakeholders about your unique strengths can create a win-win for all involved.

What other assumptions do you notice you are holding around leadership? What needs to be reframed?

You can read the original post here.

Enjoy your weekend,
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.

#TEAMS365 #2027 – FlashbackFriday: Leadership Practice - Feedback

7/19/2019

This week’s Flashback Friday takes us back to the 2017 series entitled “Leadership Practices”. Given that this time of year often involves planning, I wanted to take us back to our focus on feedback.

Here’s what I wrote in Teams365 #1296:

Leadership Practice – Feedback

One of the areas many team leaders struggle with is providing feedback. Sometimes feedback has not been well modeled to us, or we may not operate in a feedback culture. Creating the context of regular feedback - both positive and constructive – can be an important shift in changing the way people work and interact. When feedback is sparse we may inadvertently create a culture where team members move below the radar line, and people are afraid to take risks. When we create a culture where feedback is offered on a regular basis – both positively and constructively – we are often able to take more risks and try things out in an iterative fashion.

Several keys for providing feedback include:

Make feedback regular. In moving to a feedback culture we want to make sure that we are providing feedback to our team members in both positive and constructive ways. Poor performance, or performance that is not meeting the mark should not be a surprise at formal performance evaluation moments.

Leaders alone may not be the only ones providing feedback. Building the capacity within our team to provide peer feedback can support a shift to an overall feedback culture. In building the capacity within team members to provide feedback we want to make sure that we train people in providing feedback. It can be useful to start with comments like “ I see one of your strengths as…..” or “I appreciate it when you….”. Constructive feedback from the perspective of “one thing you might want to try is…..” or “one are you may want to focus on is….”.

Be sure that in providing feedback you are speaking to observable behaviors not personality issues. A major trap in feedback is that we attribute poor performance not to things we see, but to heresay or assumptions. It is important to provide feedback on things we have seen ourselves.

Practice giving feedback in authentic ways. When feedback cultures are not established it can feel awkward to provide feedback and it may not be modeled in different voices. Providing team members with the opportunity to provide feedback using a framework mentioned in the last point, may start to build the muscle and confidence around feedback, along with a common framework with different voices.

As you think about feedback for the year, what do you notice?

Enjoy,
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.

#TEAMS365 #2019 Team Building Tip 244

7/11/2019

This week’s Team Building Tip gets you to discuss the question “What needs clarification”? In the virtual space checking in around requirements before things get too much off the rails can be important.

In creating clarity around a particular task, it may be useful to explore the “IS, IS NOT” series of questioning. For example, if I am asking for a series of articles to be written for the team, I will want to clarify items such as:

It is:

750 -1000 words
Focused on one specific topic. In this case, a specific product offering.
Focused on only the benefits of the product and two quick case studies.
With a clear call to action for people to follow up with an online training resource that has been developed.

It is not:

A series of articles
A replacement for a longer series of posts
Focused on how to use the product
Where might you be able to use the IS/IS NOT approach?

Enjoy!
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.