This week’s Effective Virtual Conversations Tip brings us to #74 in the series. Take a look back at other EVC tips here.

Teams which excel have strong relationships and are clear on what is important to them as a team. They are clear on their results.

An important part of building both relationships and strengthening results is that they have shared team practices or experiences which bring them together.

These will vary from team to team but could include:

• A Monday morning huddle
• An annual team picnic
• The year end holiday party or service activity
• The quarterly team booster shots.

What are the things you do consistently together as a team? What helps to boost your relationships and results?
Are there any additional activities you want to fit in?

Best wishes,
Jennifer

As we move into the 73rd Effective Virtual Conversations tip, we’re looking at another success factor for high performing teams. This week brings us to number two of six in the ingredients which make up high performance – Shared Performance Goals.
In a virtual team it is really important to be clear on what the performance goals are, so everyone knows what they are aiming for, how things fit together, and what success looks like.
The danger in a virtual team when these things are not clear are:

• Lack of alignment
• Lack of understanding of how one goal fits with another
• Competing Priorities
• Differences in terms of quality of output, if end results are not clear
• Spending time clarifying goals, and what success measures are, are critical when team members do not see each other, and may be reporting to multiple matrix teams at any given time.

Goals are the heart of any team, and it is important to spend time with the team in discussion around this. You may want to dedicate an upcoming team meeting to this and have discussion around:

• What are your key goals?
• How do goals fit together?
• What does success look like around each one?
• What are the standards for work on this team?
• What are the minimums in terms of response time?
• What needs to be communicated, when?
• What are the best channels/appropriate ways to keep everyone updated with respect to their goals?

Enjoy your conversations!
Jennifer

In our Effective Virtual Conversations tip this week we return to the focus area of High Performing Teams and the six factors that make them excel. Where team alignment often begins is with factor #1 – Share vision, mission or purpose. This is also the one that may take more time to achieve and get clear on through multiple series of dialogue.
As a virtual team, having a shared vision is critical for alignment, especially when people are widely geographically dispersed.
Some questions team members may want to ask themselves to gain clarity and alignment are:

• Where does the team see itself at the end of the year?
• Three years from now?
• Does everyone have the same vision?
• To get clearer on purpose and  mission you will also want to explore:
• Why do we exist? What’s important in our work?
• What is the one thing we always want to do?

As a reminder, and focus for everyone, how do you want to capture your vision? Is there a plaque or photo you can create to “enshrine” these items?

Enjoy the conversations,
​Jennifer

​Jennifer Britton
Potentials Realized | Effective Virtual Conversations |  Coaching Team Leaders  
Join Jennifer for a year-end virtual planning retreat in the PlanDoTrack Series!
Instagram @CoachingBizBuilder 
YouTube – Teams365 Leadership Channel
Email: info@potentialsrealized.com
(416)996-8326

​This week’s Effective Virtual Conversations tip takes us to Factor #6 of High Performing Teams. We know that teams which excel are committed. They are committed to:

• Each other
• The values they are grounded in
• Demonstrating behaviors that are consistent with their behaviors
• The agreements they create about how they operate and what’s important in their work.
• That work outputs are similar in terms of quality and measurement.
• The mission and people they serve/support

 
Commitment takes on a whole new lens when we move to the virtual and remote space. Given that we can’t see each other, spending time building trust and connection, as well as sharing commitments and expectations are critical.  It’s important to spend time in discussion and focus around this, particularly for teams who don’t see each other regularly. Having a consistent experience with team member in location A is just as important as having the same experience with team member in location B.
At the team level, it can be useful to facilitate discussion around:
What is the state of commitment in your team right now?
How is that mirrored in the organization?
How is commitment working for you?
If there isn’t a lot of commitment, what are you seeing?
(Britton, 2017, page 353)
​
Read more in Chapter 10 – In Focus: Virtual Team Development of Effective Virtual Conversations 
 
Enjoy the start to your week!
Jennifer

​This week’s EVC tip is a quote from Gene C. Hayden who wrote the following about Commitment.
 
I really like this quote and share it widely with teams that I work with as it gets to the core of some of the really important elements around commitment.
I’m also including it here as a tip for teams as well. As we know, one of the essential ingredients or factors which helps teams excel is their commitment. Have you as a team discussed your commitment and what you are saying 100% YES to as a team? As you consider your 2019 goals, what can you ALL align around? What might need a second look?

Enjoy!
​Jennifer

Getting Things Done Across Borders: 3 Ways Technology Boosts Remote Team Productivity
 
By 2020, more than 50% of employees will work remotely.
 
The mantra “work is something you do, not a place you go to” rings truer today and even more in the coming years. A physical office is no longer a prerequisite to running a successful business, which is especially beneficial for startups and small businesses unable to afford an office lease.
 
However, there are issues about working remotely that are characteristic of going this route. One of the biggest challenges distributed teams need to address is productivity. Many companies have retracted their telecommuting benefit due to this reason.
 
One of the most infamous — Marissa Mayer, former CEO of Yahoo!, recalled it’s work from home benefit. A memo sent to employees stated: “To become the absolute best place to work, communication and collaboration will be important, so we need to be working side-by-side. That is why it is critical that we are all present in our offices.” It added: “Speed and quality are often sacrificed when we work from home. We need to be one Yahoo!, and that starts with physically being together.”
 
The reality is this: Productivity is a challenge faced by all businesses, whether its employees are co-located in a single office or scattered worldwide. It is not necessarily a function of being physically together. If it is, how can you explain the success of 100% remote companies such as WordPress, Zapier, and Buffer?
 
The common denominator among productive remote companies is their strategic and well thought out use of technology. It bridges the physical distance between remote team members. Apps and tools make it possible for remote companies to achieve a high level of productivity notwithstanding location differences and time zone.
 
If you have a remote team and they are experiencing a productivity slump, here’s how you can use technology to improve it:
 
1. Create a Virtual HQ
 
Even though you’re not co-located, distributed teams need a place to come together, a virtual headquarters of sorts. “Virtual corridors” and “virtual water coolers” can be created in order for employees to brainstorm ideas and even have non-work-related discussions.
 
These avenues are important in fostering camaraderie, strengthening employee engagement, and building a remote team culture — intangible things that significantly contribute to productivity.
 
Technology provides an easy way to do this via group chat platforms. There are several options to choose from — from free to premium — depending on the size of your team and unique communication needs.
 
2. Improve Project Management and Collaboration
 
When working with a remote team, it is difficult to trust they will remember all their tasks. Likewise, as a remote team manager, you should not assume that you will remember all the tasks and projects that you assign to virtual employees.
 
All successful remote teams use project management tools to maintain productivity, if not improve it. It is also useful to track project status, and collaborate. Many remote teams take these project management tools seriously. If a project is not on their project management board, it’s not getting done.
 
Additionally, establish a strict policy that no file should be saved in the local storage of your employees’ devices. Provide cloud file storage that you own and control. This provides better collaboration for your team, as well as safeguarding your files.
 
3. Understand How Team Members Are Spending Their Time
 
Remote work experts often say that working remotely is all about productivity, not availability. With team members working in different time zones, being available all the time and at the same time should not be the focus. Rather, it’s having an agreed time every day to get together and being able to meet deadlines.
 
That said, remote team leaders should know how their team members are spending their time. This is especially important for businesses in the client servicing industry. You should be able to assess the number of hours your employees are putting into meeting your clients’ requirements and properly factor this into your service charges.
 
Time tracking also allows you to provide coaching to remote employees. If they are spending too much time on non-core tasks, you can coach them on how to better spend their time. Additionally, if they are spending too much time on a specific core task, review your processes and look for ways to do things more efficiently.
 
Technology Brings Remote Workers Together
 
The advantages of building a remote business are well documented, from reduced operating costs to happier employees. 100% remote companies that are successful and profitable are living proof that running a successful business powered by a remote workforce is possible.
 
That said, using technology and implementing the right tools to increase productivity should be a core pillar in your company. This ensures your team is on the same page, even though you’re not in the same place.
 
Looking at successful remote companies, each one has its own processes and systems, but the strategic and appropriate use of technology is a common denominator. Technology determines the quality of communication and collaboration, and the level of productivity that your team will achieve.
 
To some extent, your remote team is only as good as the tools that you use.
 
Author Bio
 
Dean Mathews is the founder and CEO of OnTheClock, an online employee time tracking app that helps over 8,000 companies all around the world track time.
 
Dean has over 20 years of experience designing and developing business apps. He views software development as a form of art. If the artist creates a masterpiece, many peoples lives are touched and changed for the better.
 
When he is not perfecting time tracking, Dean enjoys expanding his faith, spending time with family, friends and finding ways to make the world just a little better. You can find Dean on LinkedIn.
 

Best wishes,
​Jennifer

​This week’s FlashbackFriday post takes us to the territory of two past posts which explored the teamwork skills of Listening and Working Across Differences. If I had to categorize the different areas teams prioritize as wanting to get better in, or develop, it’s often in these two areas.
​
Let us take a look back at two posts I’ve written – one on Listening, and one on Working Across Differences.
 
First, here’s what I wrote in Teams365 #1103  on Listening. Read it here or below.

“Exceptional teams don't usually emerge as exceptional. They develop over time skills in different areas.

​The first area we are going to look at is Listening. In a team context listening is of utmost importance - it's listening on multiple levels. Listening to what the other team member is saying, and also listening for how it connects with your work. Listening is also hearing the emotional and requests behind the words. When teams are in conflict, there is usually a request behind each complaint that exists.

​In listening we want to listen on multiple levels:

​1. To the words that are being shared. This in fact only comprises about 8% of the message.
​2. To the tone, pace and pitch of the statement - what do you notice about the energy and impact of how the words are being spoken? This comprises more than 30% of the message.
​3. To the body language. What do you notice about the person's gestures? How they are standing? What does their body language say about how open or closed they are? Body language comprises about 55% of the message when we are in face to face settings.

​One of the challenges with team communication today is that so much is done by instant messaging or text in which we have no tone or body language to help make sense of what the words really mean. The impact of this means that words and the way they are interpreted are heavily influenced by the levels of trust and connection that exist within the team. You may be interested in checking out these two posts for boosting trust and connection in your virtual teams:

​Teams365 #258: Create Connection within Your Virtual Team. Read it here.

​Teams365 #610: Four Ways to Build trust in your team.

​There are some past posts I've written on listening, which is also a paramount skill in coaching. Take a look at these past posts related to listening:

​Teams365 #914: The Foundations of TeamWork - Listening - Read it here

​Teams365 #192: Listening And Coaching as A Leader. Read it here”
 
Working across differences is another challenging area for many teams today. The differences which exist on a team are often the greatest strength. However, how do we become more effective at working across differences? Consider what I wrote in this post – Teams365 #1110 – Working Across Differences.
 
“Today's teamwork skill in focus is the ability to work across differences. In today's world of ongoing collaboration and teamwork, this skill set is essential.

​Some tips for working across differences include:
​
​* Knowing each member's unique strengths and what they bring to the table. StrengthsFinder 2.0 is a wonderful tool to help people understand more about their unique strengths. Click here to read what I have written in the past about the benefits of leading from strengths, and supporting the team in understanding their strengths.

* Creating an environment where differences are celebrated and encouraged

​* Understanding the different styles which exist on a team. I usually use the Everything DiSC with the clients I work with. This helps to provide insights around people's natural working style, to support individuals in learning more about their "go to" approaches, especially when under stress. Understanding this also helps to adapt their style for working with others.

​What other ways do you want to support individuals on the team in working across differences?”

As you step into the weekend, what’s one concrete thing you can do to support your team in enhancing their skills in either listening or working across differences this month?

Best,
​Jennifer

What team practices are supporting relationships?
​
From the realm of high performance we know that teams which excel have strong relationships. Part of this is making sure we have strong team practices – that could include Monday morning meetings, a mini-team event each month, a Thursday night social or a quarterly team development activity.

Consider your team right now and think about what is needed on the part of the team. What will help the team connect, have fun and get to know each other? Having fun as a team is important as it can help people relax and bring themselves more naturally into their work. If they are not able to bring their natural self to the workplace, disconnect may happen between how they work at home and how they work at work.

Here are seven different ways teams may be connecting with each other:

1. Daily huddles or quick status meetings (10-15 minutes) to keep projects on task.
2. Monday morning meetings – a meeting at the start of the week can support focus and alignment for the team, assisting with priorities and information sharing. Monday meetings may also flag issues that need to be addressed but haven’t been noted before.
3. Monthly project assessments – some teams may do a short monthly team meeting, highlighting key projects which need attention and/or doing a review. Some of the more common project questions are included under the next category of team debrief.
4. Team debriefs post major project (or mid-term). These may get the team to identify lessons learned, what’s working, what’s not and suggestions for the future.
5. A weekly or monthly social event around town. PingPong and darts are favorite options. Escape rooms and/or axe throwing are for teams who are more edgy (note: these options may not be applicable or appropriate for every team and their culture!).
6. Quarterly Booster Shots – Dedicating half a day or a full day to team development and/or learning. It could be undertaking an assessment together such as the Everything DiSC, or StrengthsFinder.
7. Key to making these valuable team practices, teams will want to consider the purpose and efficiency of each approach. Just because you do it, doesn’t mean it’s going well.
​
What is the team finding valuable? What needs a change?

Best wishes,
Jennifer

​This week’s Effective Virtual Conversation’s tip #66 brings us to tip #3 in the series of Virtual Team Success. This week’s tip gets you thinking about how you want to keep in touch. In today’s virtual space there are several vehicles teams can leverage for keeping in touch, as well as facilitating meetings and planning.
Let’s take a look at three of them:

Zoom – Great for streaming and meetings on the go, zoom provides multiple benefits – from the  ability to screen share to the ability to activate breakouts in meeting space. With the teams that I work with, many professionals like the flexibility of being able to call in via phone, connect via their desk top or lap top, as well as use the mobile app to connect via phone.

Skype – Skype for business is being leveraged by many organizations today. With the benefits of streaming and visuals, it provides a great option for meetings and presentations.

The final platform I wanted to mention today was that of Slack. Slack is a common go-to platform for real-time communication. 

When working with smaller teams around planning and projects you may also want to check out platforms including Trello and Asana.

What are some of your favorite virtual platforms? What do you use for meetings? Presentations? Project Management? Communication?

​Let us know by sharing in the comments.

Thanks!
Jennifer

Communication is at the heart of a thriving team. Teams which excel are great at relationships and results.
In today’s team context, particularly when people are working remote and/or virtually, communication occurs through a wide variety of channels:

• Email
• Text
• Instant Message
• Phone
• Streaming
• Face to Face

 
When we are communicating across a team, it can be useful to consider:

1.What are my natural communication preferences? Am I a direct communicator? Quick? Slow? Detailed? Big picture?
2. What are the communication preferences of the person I am speaking with? Direct/Indirect? Quick? Slow? Detailed? Big picture?
3. What is the best channel for communication? Is it email, phone, face-to-face?
4. What are the key points I want to communicate? Focused communication is critical. What are the top 3-4 ideas you want to get across?
5. What follow up will be needed?

In communicating in a virtual team environment, we want to also focus on LISTENING and asking POWERFUL QUESTIONS. Be sure to focus on these skills as well. Check out past posts about Communication, Listening and Questioning.
​
Enjoy!
Jennifer