Teams365 Blog - POTENTIALS REALIZED

#teams365 #3042 In focus: THE COACHING SKILL OF QUESTIONING

5/2/2022

Questioning forms the backbone of the coaching conversation. Questions are the mechanism to expand awareness, gain new insights, and create new connections.

Powerful questions usually are short (five to six words in length), and are open-ended (note how many start with What). Powerful questions may expand awareness, synthesize ideas, or
help connect the dots.

Let’s look at these examples:
• Where are you now?
• What’s important?
• Where do you want to be?
• What will help you move from A to B?
• What’s important about this end result?
• What’s going to accelerate things?
• What will success look like?
• What might get in the way?
• What are you committed to doing, no matter what?
• What is it going to take to get there?
• What do you need to say “no” to?
• What learning are you having?

Mike Rother, in his article “Toyota Kata,” shares these five questions for managers to use:205
1. What is the target condition?
2. What is the actual condition now?
3. What obstacles do you think are preventing you from reaching the target condition?
Which one are you addressing now?
4. What is your Next Step? (next PDCA/experiment) What do you expect?
5. When can we go and see what we have learned from taking that step?

Note the variance in language. Key to the coaching process is adjusting the language to have
greatest impact with the person being coached.

A final model which can be useful to keep in mind when you go about the coaching process is
the GROW Model, created by Alexander, Fine, and Whitmore. GROW stands for:
Goals: What is important?

Reality: Where are you now? Where do you want to be?
Options: What will help you move from A to B?
Wrap-up: What will you do? By when? How will I know?

Enjoy your conversations,
Jennifer

Jennifer Britton
Potentials Realized |Reconnecting Workspaces | Group Coaching Essentials
Team and Leadership Development | Coaching | Retreats
Follow us on Instagram @ReconnectingWorkspaces
Phone: (416)996-8326

Check out my TEDx talk

Looking to bring your workplaces back together, whether you are remote, hybrid, or face-to-face? Pick up a copy of my new book, Reconnecting Workspaces, at Amazon.

TEAMS365 #2494 From The Vault – October 29th, 2019

10/28/2020

Last time this year I shared the following post on skills needed for remote work. As you read through this given your experience in 2020, what are your thoughts and experiences:

This month we’ve continued to focus on helping you build your remote team skills. Many professionals new to remote work are curious about what they want to add to their toolbox. This may include things such as:

#1 Systems to Keep You Focused – Systems may range from financial systems (budget, expenses), communication systems – voice, text, email, instant messaging, knowledgement management systems. (Where do you get information?, How do you share information?, How do you file and access information for others across the team?)

#2 Team Development Tools – Having a variety of team development tools to help the team connect, get to know each other and focus in on the work and results you want. More on this topic in tomorrow’s Teams365 blog post.

#3 Relationship Management Tools – What is going to help you build relationships with both internal and external stakeholders? If you are part of a remote team, it’s likely that you are also navigating matrix relationships, and are part of a team.

#4 Planning Tools – As a team, what are your key goals? What are you needing to focus on?

#5 Planning Tools as an Individual – As professionals, it’s likely that we will all have different preferences for planning. Some remote workers want to keep in all in the Cloud, others want an analog paper-based planning tool. In addition to the daily plans, are you taking time to focus on the quarterly and annual plans in your business? This is what I designed the PlanDoTrack Planner for. It’s an analog (i.e. paper-based) workbook and planner to help you (and other team members) get clear on what’s important to you along planning, personal productivity and skills levels.

#6 Getting Organized – Having a well set up office which functions is a big part of the equation. Check out this past post about what elements you will want to have in place.

#7 Performance Tools – Business is about getting results, and it’s important that the team is clear on what needs to get done and what success will look like. What is the current state of performance on a team and individual level? What conversations need to take place?

#8 Coaching Tools – Going hand in hand with performance tools are coaching tools to have great conversations. There are a range of different conversations which need to take place on the team level. From performance conversations (What’s working well and what’s not?)

#9 Project Management Tools – It’s likely that in your work as a remote professional you are regularly navigating projects. What is important to note about your project management skills and tools? Considering the projects you are navigating, how are they going along SCOPE, TIME and BUDGET? What needs attention? Who can help you with this?

#10 A Focus on Team Culture and Identity – While it might seem out of the norm to include this, team culture and identity is critical in today’s workspace. Our culture is WHO WE ARE, HOW WE DO THINGS and WHAT WE VALUE. When was the last time you spent time having a discussion around your team identity and how you do things? If you have team agreements around how you do things, when did you last explore these? If you don’t have them, is it time to create them?

Let us know where you have focused some of your effort this year.

Enjoy your mid-week!
Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders
Coaching Skills Training | Leadership Development | Teamwork
Growing Team Leaders, One Conversation at a Time™ in the Remote Space
Contact us to discuss leadership, coaching or performance needs for your and your team
Phone: (416)996-8326

TEAMS365 #2241 – What’s different when working remote?

2/18/2020

For the last few months, I’ve been enjoying the creative process of bringing my focus on remote work out into the wider world via the Remote Pathways Podcast. If you haven’t stopped by for a listen, please do! You can listen in here.

In the Remote Pathways Podcast we explore the people, places and practices of remote work today. The podcast spans the ecosystem of remote work, which I bring to life via the Digital Dozen™, twelve different types of remote workers. From those who are attached to, and lead, larger corporate teams in the business sector, to solopreneurs, those who Work From Anywhere, mobile Sales Professionals, as well as project managers who lead global teams. Remote work has never been so diverse.

Regardless of the differences to the type of work we do, most of us experience similar challenges. I say this with confidence, as over the last three decades I have worn many of the different hats in inhabiting a variety of roles in working the remote, mobile and virtual space.

Today’s blog post explores eight differences when working in the remote space. Consider how these impact you:

Autonomy - The paradigm of leadership when managing a remote team needs to change from an older model of control and micro-management, to one which empowers and coaches. With team members potentially multiple time zones away, and sometimes a lengthy plane ride, as leaders we need to shift our role to one of liaison, trouble-shooter and empowerer. Our team members are the ones “on the ground” with the expertise we will never have in our parachute meetings with them. What are you doing to shift the way you lead and empower your team?

Skills - Related to the shift in formal leadership, remote teams benefit when an emphasis is placed on building and equipping all team members with skills in leadership, teamwork etc. everyone on a remote team will benefit from skills in communication, decision making, prioritization, not just the formal leader. What are you doing to equip all your team members with skills?

Connections with others - I recently hosted a community call I entitled “No person is an island”. In Effective Virtual Conversations, I started writing about the importance of remote workers being intentional in exploring what their connections are with others. In a team-based context, the work I am doing, or not, may have a significant impact on a team member half a world away.
With this in mind, it’s important that team members do get a regular opportunity to spend time with each other – formally in meetings and possibly informally in virtual co-working sessions. Building in processes in meetings and systems to help team members see the connection between their work, boosts productivity and engagement.

What are you doing to create formal and informal virtual work events to connect and collaborate?

The Matrix - In a remote work situation it’s likely that team members may be part of multiple teams. This has implications around being very clear around roles, goals and priorities, as well as making sure that team culture is strong. If I am a member of the Toronto team, and also a special projects team, am I clear about the differences in team culture, and priorities? Spending time as a remote team clarifying how you want to work together is an essential part of high performance. I share more about this in part 3 of Effective Virtual Conversations.

There are many other differences which exist from motivation, and inner drive, to relationship building and visibility. I’ll be sure to address some of these other important distinctions in tomorrow’s post.

Looking for support to shift you in working remote? Let's set up a time to connect and discuss your coaching, or team development needs around remote working. Email or phone.

Best,
Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders | Remote Pathways Podcast
Team and Leadership Development | Coaching | Everything DiSC
Phone (416)996-8326

Get your planning on with the PlanDoTrack Workbook and Planner or Coaching Business Builder
Looking to enhance your virtual conversations? Webinars? Pick up a copy of Effective Virtual Conversations at Amazon.
Check out upcoming programs on our calendar!

#TEAMS365 #2031 - Creativity in the Workplace: Six Questions to Reflect On

7/23/2019

As part of the summer series this month, today’s blog post shifts to a focus on creativity. As we unwind from the busy pace of the rest of the year, we may find that our creative juices start to flow. It’s often said that we need space and time to get our creative spirit awakened.

Creativity can take many forms and it can also be incorporated to our every day experience. Today’s post is an invitation for you to consider what creativity means for you, when it occurs and what it can look like more fully in your work.
There are some really good articles which give us a better understanding of creativity. Check out these articles:

7 Surprising Facts About Creativity According to Science from Fast Company

Jillian Groening’s article: 52 Science-Based Facts About the Creative Mind

Here are a number of questions for you to consider as you think about creativity in your work:

What does creativity mean for me?
I’d like to ____ in order to bring more creativity into my work.
My favorite creative outlet as a younger person was….
The time of day I find I am most creative is…./the places I am most creative are….
The ingredients I need in order to be creative is…
I’d like to ___ in order to be more creative.

A few weeks ago I published a 30 minute call as part of my 2018 Coaching Business Builder workbook series entitled “Summer Projects for Coaches”. Even if you are not a coach, you may find that this resource is of interest to you.

Check it out at my YouTube channel.

Best wishes,
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.

#TEAMS365 #2013 - FlashBack Friday: Developing Your Team Through Mentoring, Coaching and Leadership

7/5/2019

One of the areas I spend a bulk of my time in is the area of mentoring. I thought it would be useful to return back to a post I shared back in July 2014 on the differences between mentoring and coaching. Both are key conversations to incorporate in organizations today. What are you doing to foster development in your teams?

Here’s Teams365 # 212:

In terms of the development of members of your team, mentors, coaches and leaders all play important roles in building capacity of the team, individually and collectively. You can view past posts about mentoring here and coaching here.

Mentoring is often an underutilized method of support in organizations today. Mentors provide the value of being able to provide tremendous insight into the culture of an organization, how to "practically" get things done, and also into networks and technical issues important for different roles. Along with my colleague, Susan Combs, we continue to hear from organizations that are interested in adding mentoring, but they don't know where to start to support their mentors and proteges/mentees. This summer we launched the Mentor RoadMap(TM) series of workbooks for mentors and proteges. Organizations who have gone through the initial beta tests have found the resources to be invaluable! Interested in learning more? Contact us to set up a conversation about how mentoring could benefit your organization.

Coaching also can play a key role in the development of the team - as individuals and also as the team itself. Research by the International Coach Federation has found that coaching has a number of productivity benefits, as well as other related areas. The 2009 Global Coaching Client survey found that:

Increased productivity measures include:

Improved work performance (70%)
Improved business management (61%)
Improved time management (57%)
Improved team effectiveness (51%)

Improved positivity measures include:

Increased self confidence (80%)
Increased relationships (73%)
Improved communication skills (72%)
Improved work life balance (67%)

We've focused on coaching skills for leaders here at the blog this month, and sometimes it can be useful to bring in an internal or external coach to work with your team. Contact us to learn more about what this could look like with your team.

At the same time, teams excel because of great leaders. This is the emphasis here at the Teams365 blog. Helping you as leaders, and aspiring leaders, become better at what you do - through new skills, refined approaches, new insights and self-awareness. In a few weeks we will be launching one of our first Teams365 Team Leader Foundation programs on Time Management. The first of more than a dozen training modules for team leaders. New modules will be offered monthly and I hope that you will join us in the coming months with a focus on your own development. Learning is online so you don't have to travel!

Best wishes,
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.

#TEAMS365 #1987: PlanDoTrack In Focus: Listening Skills for Remote Team Members and Leaders

6/9/2019

It’s Sunday and time to borrow from the PlanDoTrack blog. Earlier this week I shared this week’s Effective Virtual Conversations tip around honing listening. I recently shared this blog post over at the PlanDoTrack site.

Here’s what I wrote about listening for Virtual and Remote Teams:

Last week I focused on the first of three coaching skills which can be important to equip all virtual and remote team members with. While these are often considered “coaching skills for leaders” in the virtual and remote environment, building this capacity in our virtual team can enhance productivity, peer support and results.

Last week I explored GOALS. This week let us look at listening.

Communication occurs in many channels in the virtual space – from conversations by phone, to texts, to email and IM (Instant Messaging).

Each one has its advantages and disadvantages.

Research shows that a significant portion of our understanding comes from tone, which is lost when we lean into digital channels of communication – text, email and IM. This can lead to a lot of misunderstandings, misinterpretations and lack of clarity.

Our listening can be heavily influenced by a number of factors:

Distractions (what we have on our plate, not reading things fully)
Our relationship with the sender (what do we know about their context, their intent, their focus and priorities)
Our understanding of the topic
Thinking about what we want to say, rather than listening for what is really being said

When we are able to meet for voice conversations, we may hear the tone, if we are listening for it. Adding on visual cues – like streaming for a meeting instead of just using the phone – can add additional layers on to the conversation. Being able to share our screen and work together real-time can also help us understand the full context.

What are the things that are helping and hindering your virtual conversations?
Are distractions getting in the way? How are you using all the tools you have available? What are you doing to increase your understanding of other’s context and priorities?

There are many more tools and ideas available for virtual teams in these various resources from me:

Part 3 of my 2017 book, Effective Virtual Conversations, focuses on virtual team development, meetings and communication.
Check out the posts related to Coaching Skills and Virtual and Remote Teams over at the Teams365 blog.

Let me know how I can support your virtual team development. From virtual retreat facilitation, to offering virtual team coaching services, we specialize in virtual team support.

Best wishes,
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.

#TEAMS365 #1925 Effective Virtual Conversations Tip 88: Platforms

4/8/2019

This week’s Effective Virtual Conversations Tip focuses on the question “On what platform will connection between calls work best?”. In coaching we have a saying that the “’impact of coaching happens in between the calls”. It is often the actions, insights and connections made in between your virtual sessions where people put ideas into practice, connect the dots, pass ideas forward, that learning and momentum happen.

The platform which connects group members in between the calls can be instrumental in enhancing this. There are many options which are possible including:

Private Community Groups such as Mighty Networks
Secret Facebook Groups (non-searchable)
Chat groups on your own Learning Management System – we use Teachable as our e-learning portal
Text

What is going to keep the conversation going for the groups you are working with?

As you go to select your platform, consider these items:

The purpose – is it to share successes, resources, links, files, other
Accessibility and mobility
Confidentiality

Best,
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2018) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Now available – PlanDoTrack Workbook and Planner - Order a copy today on Amazon
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development).
Check out the new 19 Tips for Productivity On-Demand Course. If this is your year to get things moving, check it out now. Join Jenn for bi-weekly live group calls until July. $129 US. Learn more and enroll here.

#Teams365 #1342: Video: Five Key Skills for Peer Coaching

9/3/2017

Welcome back for the Sunday Teams365 video. This week I've focused a couple of posts on Peer Coaching, an essential element for high performing teams. If you are a leader wondering how to boost your team's skills in the area of team coaching, today's video touches on five key areas you will want to consider equipping your team with.

Sit back and enjoy it. You can view the original Teams365 post that inspired it here at Teams365 #199: Peer Coaching Skills. Read it here.

What are your next steps around peer coaching with your team?

Hope that you are enjoying the long weekend!

Best wishes,
Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders
Team and Leadership Development | Coaching | Retreats.
Follow us on Twitter @Teams365
Phone: (416)996-8326

You can grab a copy of my new book, Effective Virtual Conversations, at Amazon. You can also purchase a copy direct from our site, signed by me!

#Teams365 #1340: FlashbackFriday: Peer Coaching Skills

9/1/2017

As part of this week's #FlashbackFriday I am reaching back to a couple of older posts I wrote in 2014 on Peer Coaching. This is an area which is often overlooked in workplaces today, especially in team-based environments.. Are you equipping your team with skills in the area of peer coaching?

Here's what I wrote back in Teams365 post 199:

"Over the last couple of weeks we’ve been focusing in on coaching skills for leaders. A reminder that we can also build coaching skills on the part of the team members we work with. In fact, peer coaching can be a powerful tool for teams, and groups, to leverage.

Core peer coaching skills to foster:

1. Asking great questions. You may want to revisit the Baker’s Dozen post earlier this week or some of the many questions we’ve posed over the past six months. Powerful coaching questions are typically short (5-6 words), are open-ended, and seek to expand understanding or support action.

As I’ve written in past posts, WHAT questions often open up the largest terrain. How questions may put people into a process mindset (HOW CAN I DO THIS) which may get people stuck. WHY questions may put people on the defensive.

2. Listening deeply - Really being present and listening to their colleagues, with out judgement and interruption

3. Knowing when to jump in with advice - Coaching is not advice giving. As peers you may have valuable insights to offer. If you are tempted to jump in with advice, ask if this is wanted/valued.

4. Really being present - In today’s pressure pot of business, it’s invaluable to have a moment to pause and reflect and also be heard. Really being present is key for success.

5. Support for accountability - Peer pressure can be a positive thing when used as a support for accountability around goals you, yourself, have set. How can you hold each other accountable for the actions and commitments you have set for yourself?

What other peer coaching skills would be useful in equipping your team members with?"

Questions to consider:
What can you do to boost skills in the areas of listening, presence, questioning.?
What opportunities do team members have in coaching their peers?
When is coaching appropriate in your organization? When is it not the best way?

For those interested in this topic of peer coaching, I would also invite you to check out a longer article I wrote on the topic entitled "Leveraging Peer Coaching for Better Results". You can view it at Teams365 #1149.

Have a great long weekend,
Jennifer

#Teams365 #1333: #FlashbackFriday: Four Coaching Flags

8/25/2017

Yesterday I spoke here in Washington DC on Team and Group Coaching Virtually. As leaders, many times we are called upon to coach our team members, but are they ready to be coached? Here's a post from 2015 which you might find interesting - Four Coaching Flags, or four things to be aware of when coaching your team. Consider what are flags coming up for you and your team right now.

Here's what I wrote in Teams365 #784:
A key success factor to supporting any learning or talent development initiative is to make sure that the approaches we are using are the right fit. Whether we are coaching, training, mentoring, it is important to take stock regularly on what's working and what's not.

Sometimes there are flags which signal that things are not going as they should. In the coaching approach you may see:

Lack of follow through on the part of the person being coached
Circling of the client
Person not showing up for their coaching sessions
Jumping from one topic to another
Client not seeing value of coaching

Questions to ask:
Is this person coachable? Do they really want to engage in the coaching process? Without their active participation it is not possible to coach a person. While people can sit passively through a workshop, in coaching they need to be an active participant?

Is it time to revisit the coaching goals they have set for themselves? Are these goals SMART (Specific, Measurable, Achievable, Relevant and Timebound)? Are the goals stretch goals?

When the client "circles" it may be for several reasons. This often signals a place where the person is fearful or feeling dis-empowered It may signal an "inner critic" or "gremlin". For more information on this topic i'd highly recommend Rick Carson's book Taming the Gremlin.

Finally when a client is saying they are not seeing value in the coaching process it may be time to have them take stock of their accomplishments and learning since the start of the coaching process. Sometimes we are so in he phase of learning that we have not stopped to reflect and note what is different and what changes have happened.

There are several more flags you may see around coaching, however, thse are four very common ones experienced by coaches as leaders, as well as internal and external coaches. What other coaching flags have you experienced?

Have a great weekend,
Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders
Team and Leadership Development | Coaching | Retreats.
Follow us on Twitter @Teams365
Phone: (416)996-8326

You can grab a copy of my new book, Effective Virtual Conversations, at Amazon. You can also purchase a copy direct from our site, signed by me!