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Teams365 Blog

Daily tips, tools and blog posts for leaders and their teams. Daily posts since January 2014. The Teams365 blog is brought to you by Jennifer Britton, founder of Potentials Realized, and author of Effective Group Coaching and From One to Many: Best Practices for Team and Group Coaching.

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#TEAMS365 #1981 – Effective Virtual Conversations Tip  97: Listening in the Virtual SPace

6/3/2019

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Welcome back to another Monday Effective Virtual Conversations tip. This week’s tip focuses into the skill of listening.

As both leaders and team members listening is a critical skill, particularly in the virtual space. It is important for all of us - leaders, entrepreneurs, individual contributors and team members.

Keys to listening in the virtual and remote space are to ensure that we are:
  • Focusing – Focusing 100% of our attention on the person who is speaking – not using other devices or focusing on other things.
  • Listening to the tone as well as the words. If you are streaming, what do you notice about the body language?
  • Listening for the pause points – What does their speed and rate of pitch say? How quickly or slowly are they speaking.
Finally, do you fall into one of the biggest pitfalls of listening today? We want to make sure that we are listening for what is really being said, rather than listening to respond. One of the greatest challenges for most professionals today is that they are so focused on figuring out what they plan to say, that they really are not listening to what is being said. What are you listening for?

I recently came across a great article by Ben Gross on the importance of listening. Here's a link to his article on listening.

It is often said that employees leave managers, not companies. What can you do to boost your listening skills? What did you notice about your last conversation?

Best wishes,
​Jennifer
Jennifer Britton – Potentials Realized 
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder 
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.
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#TEAMS365 #1971 – #FlashbackFriday: Mistakes Made By New & Experienced Virtual & Remote Team Leaders & Skills Needed In The Virtual Space

5/24/2019

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​This month’s theme is about teamwork in complexity. One of the more complex areas can be the virtual and remote space. Let’s look at mistakes made by new and experienced virtual and remote team leaders.
​
I also thought it would be interesting to reach back to a skill-based post as well. Here’s what I wrote about virtual and remote leadership skills:

Today we reach the W in the A-Z of Virtual and Remote Team Leadership. As virtual and remote team leaders, having a wealth of skills and experiences to draw on can be invaluable.  Given the need to lead across distance and ever-changing contexts it can be useful to have a broad base of skills to draw up on. Many of us are Jacks or Jills of all trades. The ability to lead confidently in uncertainty and across issues we are often unfamiliar with is key. Our ability to empower our team members to take the lead and advise on issues is also critical.

​Questions to Consider:
  • ​When you think of your skill base as a team leader, what broad skills do you bring really help you lead effectively?
  • What new skills would you like to add to the table?
  • ​What experiences add to your mix?
  • ​What new leadership experiences would help you round out your style?
https://www.potentialsrealized.com/teams-365-blog/teams365-850-virtual-and-remote-team-leadership-w-is-for

I also wanted to remind you of some of the more common mistakes new and experienced virtual and remote team leaders make:

Today’s post explores common mistakes virtual and remote team leaders can make. In this post we are going to look at five different ones.
  1. Not enough 1-1's – As I have said many times, being out of sight is not the same as being out of mind. Not spending enough time in one-on-ones can be detrimental to the levels of trust team members feel, the connection they feel with others, which will have an impact on levels of engagement. What is an appropriate frequency of meeting time with team members? What does it look like – phone calls, video streaming, onsite visits, or bringing staff into the office regularly?
  2. Not learning on your feet – Part of being an effective virtual and remote team leader is your ability to be shifting, learning and adapting. Given that there is much less levels of control and greater span, the ability to learn on your feet and expecting this rather than feeling you will have all the answers, can make a big difference with team members.
  3. Not being clear with goals – Goals can be a little different with virtual and remote teams. Whether people are matrixed and reporting into different areas, or whether goals can become competitive, providing opportunities to be clear with goals is important.
  4. Not helping people connect with the bigger picture – Because virtual and remote team members are working with different levels of autonomy and independently, helping team members connect with the bigger picture is essential. This could include helping them understand more about corporate and departmental goals, giving them more access to strategic or corporate plans, and making goals and achievements more visible. Making goals more visible might include making the reporting structures more shared and visually appealing, or mapping out team goals on a weekly basis or other.
  5. Not providing team members with the necessary responsibility and authority – A final mistake virtual and remote team leaders can make is not providing the necessary responsibility and authority to their team members so they can make the decisions they need to autonomously.

https://www.potentialsrealized.com/teams-365-blog/teams365-1177-common-mistakes-made-by-virtual-and-remote-team-leaders

What can you do to avoid these common mistakes?

Pick up a copy of the entire A-Z series at the Potentials Realized Store here. It’s a downloadable ebook format for $19 US.

All the best,
Jennifer
Jennifer Britton – Potentials Realized 
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder 
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.
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#Teams365 #921: Resources around Teamwork Skills

7/9/2016

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Over the lats month we've been looking at the Foundation of Teamwork (you can catch up on posts you missed here).

Today I wanted to share with you a list of some of my favorite books in the topic of teamwork. These are ones I find myself recommending to new and experienced team leaders and team members alike. 
In no particular order you may find these useful in your work, and great summer (or winter!) reading:

Jim Collins - Good to Great
Robin Sharma - Leading Without Title
Daniel Goleman - Primal Leadership and Emotional Intelligence
Katzenbach and Smith - The Wisdom of Teams
Ferrazzi, Keith. Never Eat Lunch Alone
Susan Scott - Fierce Conversations
John Whitmore - Coaching for Performance
Kerry Patterson - Influencer
Steven Covey - Seven Habits of Highly Effective People
Steven MR Covey - The Speed of Trust
Lencioni, Patrick – The Advantage, The Five Dysfunctions of a Team, The Team Player

What are some of your favorite teamwork books? Feel free to share!

Have a great Saturday,
Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders
Set up a conversation about how we can support you and your team though enhanced coaching, mentoring or other support
Looking for more tips and ideas to support you in your work as a leader? Sign up for our monthly newsletter, full of tips, resources and hacks for leaders and team members looking to realize their potential. Sign up at http://bit.ly/teams365news
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#Teams365 #799: March Webinar - Coaching Skills for Leaders

3/9/2016

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Here ar Potentials Realized part of our mandate is to provide valuable resources which team leaders can use in their work. As such, over the last three years I've experimented with a variety of complimentary educational monthly series. In fall 2014 I launched the Team Leader Breakfast Cafe series, a20-30 minute call held in the morning. You can listen into some of those calls here.  Late last year I started experimenting iwth offering a monthly blab for team leaders. Your feedback indicated that it was a little more difficult to participate in, due to firewall issues and availability, so this month we returned back to a webinar format, AND I think you'll like it.

I'd like to invite you to view our March Webinar on Coaching Skills for Leaders, and area I spend a lot of my time and attention around. Listen into what core skills leaders can benefit from, as well as benefits from integrating a coaching approach. I also go into essential steps in the coaching process, based on my writing in my book, From One to Many: Best Practices for Team and Group Coaching (Jossey-Bass, 2013).


What are your next steps around coaching in your work?

Have a great Wednesday,
Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders
Team and Leadership Development | Coaching | Retreats.
Author of From One to Many: Best Practices for Team and Group Coaching (Jossey-Bass, 2013) and Effective Group Coaching (Wiley, 2009)
Follow us on Twitter @Teams365

Phone: (416)996-8326
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#Teams365 #753: Our First Annual Team Leader Survey

1/23/2016

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I would like to hear from you! What are the topics keeping you up at night? What support are you looking for in terms of your development? What budget do you have available. For the next 10 days I'm launching a team leader survey and would love your input (as well as your peers!). Please spread the word so we can tailor our blog posts to your most pressing needs in the area of leadership. I would also welcome your feedback in terms of what type of support and development you would find most useful.

Click here to participate in the First Annual Teams365 TEam Leader Survey. It will be open for the next 10 days to February First. Please spread the word to other team leaders you know by tweeting and using the Facebook share below!

Best wishes,
Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders
Team and Leadership Development | Coaching | Retreats
Follow us on Twitter @Teams365
Phone: (416)996-8326
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    Author


    Jennifer Britton - Known for her writing and work in the areas of remote and virtual teamwork, leadership, team and group coaching, Jenn is the founder of Potentials Realized, and a former team leader with global organizations including the UN. She is passionate about helping teams and organizations to do their best work. Potentials Realized is a performance improvement company providing training, coaching and facilitation services. We specialize in support to virtual teams, remote work, and virtual facilitation, in addition to our award-winning coaching  and program design services.

    Visit our on-demand courses for team leaders and team members here.

    All blog posts are Copyright 2014-2025.  Jennifer Britton, All Rights Reserved.


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