Here’s what I wrote in Teams365 #1026
Earlier this week I was part of a panel discussion on Team and Group Coaching at this week's Columbia University's Coaching Conference. As a coach, when I come into work with teams, team leaders play a key role in creating the conditions for success in building and maintaining a coaching culture. This was a precursor for success in work I undertook last year in developing a coaching culture with The Scarborough Hospital here in the Toronto area. This work just won a PRISM Award for Coaching Excellence from the International Coach Federation Toronto Chapter earlier this week.
While in the thick of things, team leaders sometimes forget the critical role they play for organizational success. Here's ten ways team leaders contribute to organizational success:
1. They translate the organizational objectives, KPIs and vision down into the tactical team realm;
2. They are the conduit for feedback and information up the leadership and organizational ranks;
3. They play a key role in creating a coaching culture (see above);
4. They are often the eyes and ears of what is really being spoken about in an organization;
5. They are the human face of the organization for team members, especially in larger organizations;
6. They are often the link and relationship with external stakeholders;
7. They often get called into be the voice of the organization for customers or clients when things go wrong;
8. They are able to share best practices quickly across their web of peers;
9. They have direct impact on the morale, culture and spirit of the teams they lead;
10. They play the unique middle role of being a conduit up and down the organization. This role is often overlooked by teams and leaders above them alike.
Based on this, what support are you providing right now for your team leaders? How are you involving them in communication and decision making? What development opportunities are they getting.
As you may know here at the Teams365 blog most of our work is geared to supporting teams and team leaders in doing their best work. If have questions about how coaching skills training, or some of our other leadership development programming could be of support, please reach out and let's set up a time to talk.
As many of you know virtual programming has been our preferred way of operating since opening our doors in 2004. What can we do to support your virtual and remote teams and/or organization in doing your best work?
With best wishes,