​This week’s Effective Virtual Conversations Tip explores the topic of building team culture. Creating a strong team culture as a remote team is of benefit in many ways. First, it helps boost a sense of identify and belonging. Many remote workers today feel isolated or disconnected. A strong team culture can be one element in helping people feel connected to others and to a bigger purpose.
Team culture consists of several elements including HOW we do things. Our team culture includes our agreements, our norms – what’s acceptable and what’s not, our values (which help with decision making, prioritizing, as well as the more visible elements of culture – the way we sign our emails, how we hold meetings, plus any other team differentiators.

In addition to boosting a sense of belonging, team culture is critical when remote team members may be part of multiple teams. For example, if I am part of a Central North America Team, as well as being part of the learning team. The learning team may have values around communication, expedience, learning and experimentation. This may translate to agreements around how fast we communicate, how we share alternative points of view, and how much autonomy we have in getting things done. A strong team culture will help us understand these elements as well.

Given that my learning team culture is distinct from the North American team culture, I can differentiate in the different relationships, meetings and tasks what’s important. In contrast, the NA team may value metrics, efficiency (different than expedience), business cases, and brevity. What is prioritized and what is expected will be different.

Culture in a remote space can be invisible unless we make a point of making it visible and tangible. It can be seen in our processes, our communication, our language and even branding. Making it as explicit as possible, and naming it is also an important part of remote team success.

What can you be doing to make your remote team or organizational culture more visible and intentional?
​
For more on culture, check out the past posts I have written on Team Culture.

Enjoy!
​Jennifer

​​Jennifer Britton
Potentials Realized | Coaching Team Leaders | Remote Pathways Podcast
Team and Leadership Development | Coaching | Writing 
Phone (416)996-8326
 
As we step into the start of the year, get your planning on with the PlanDoTrack Workbook and Planner or Coaching Business Builder
Looking to enhance your virtual conversations? Webinars? Pick up a copy of Effective Virtual Conversations at Amazon.

Winter 2019 programs start this week including the Coaching Biz Growth Lab (an annual focus on coaching business development), GroupCoachingEssentials (8.75 CCEs), the Advanced Group and Team Coaching Practicum (10 CCEs) and the Virtual Facilitation Essentials program (8.5 CCEs) - geared to support you in creating more exceptional virtual conversations. Finally the Mentor Coaching Group for Winter 2020 will begin - aimed at coaches who are working towards their ACC, PCC or renewing.

Welcome back to Sunday’s post! This week we’ve explored a number of different posts including:

• Saturday’s Weekly Journaling prompt getting you to do a review of this last year and think about what your favorite memories have been. Read it here.
• Friday’s Flashback Friday focusing on expectations. Read it here.
• Thursday’s Team Building Tip getting you to explore or revisit communication. Read it here.
• Wednesday’s post with 4 Areas of Team Focus for 2020. Read it here.
  
• Tuesday’s focus for key topics and conversations for teams this year. Read it here.
  
• Monday’s post on Team Practices for the remote space. Read it here.
  

Have a great rest of the weekend!
Jennifer

​Jennifer Britton
Potentials Realized | Coaching Team Leaders | Remote Pathways Podcast
Team and Leadership Development | Coaching | Writing 
Phone (416)996-8326
 
As we step into the end of the year, get your planning on with the PlanDoTrack Workbook and Planner or Coaching Business Builder
Looking to enhance your virtual conversations? Webinars? Pick up a copy of Effective Virtual Conversations at Amazon.

This year teams of all kinds have been finding micro-windows for conversation. The business context is not slowing down, change is ever present, and teams are needing to manage uncertainty. When we have a context like this, it can be really important to zoom into connecting with our bigger picture, and also focus on prioritization and systems.

As a team, it may be useful to invest time focusing on revisiting or discussing:

#1 - Our Ways of Working/Team Agreements: What are the norms and ways we work together? What’s acceptable? What’s not?

A reminder that much of the recent research, including Google’s project Aristotle, has validated what many of us as team practitioners have been doing for years – helping teams articulate HOW they want to operate. What’s acceptable and what’s not on a team?

#2 – Our Vision: Vision helps us move through the ups and downs of business. When things are changing at the micro-level, our vision may become more static, and can act as a guidepost. What are you doing to revisit your vision? How aligned is everyone around the vision? Does everyone see how they fit into the vision and how they contribute? Note that the time window around vision may be shorter than it was – rather than focusing on a 10-year window it may be 36-month vision.

spending a few minutes as a team at year end to reconnect around what your vision is for the upcoming year can be a valuable exercise.

I wrote more extended posts around working with vision back in 2015, and here are some of the questions I included at that time for discussion as a team in Teams365 #366. Here are some of those questions I included at the time:

Before you get back to work for the year, spend a few minutes reflecting on these key questions for your 2015 goals:

• What are your key goals for the next year - personally? As a team?
  
• On a scale of 1-10, how easy are these goals? Which ones are going to be the most stretch?
• What will keep these goals at the forefront for you this year?
• How do you want to track them? What are key milestones along the way?
• What do you need in order to achieve them (people, resources, finances etc)?
• What are you committed to achieving this next year, no matter what?
  
• How do your individual, team and organizational goals align?
• Who will you be accountable to?

• How will you celebrate them along the way?

Take time to write these down in  a place you can refer back to. When you get back to work, share and discuss these with your team members, those you collaborate with, and other stakeholders.

#3 - Systems and Processes become important given that we may need to shift our role even more. When we leave a role often our knowledge leaves with us. Savvy leaders know the importance systems and process play in helping to build on the learning that people bring. Even if they are moved to a new project, good systems and processes will help capture the learning.

#4 – Relationships. As I write in my latest work around Remote Pathways, “no person is an island”. Relationships play a critical role for team members, especially in the remote space. Remote does not equal disconnected. What are you doing to bring people together regularly to build trust and connection?  With low levels of trust, it’s likely that people will not be willing to bring their best self to work. With low levels of trust, it’s unlikely that the big issues will be surfaced. When people do not feel connected, it’s also unlikely that the real issues get surfaced. We want to make sure we help team members, especially remote team members, see their connections with each other.

For more on trust, check out this earlier Teams365 blog post and related cartoon around 9 different ways to build trust or Teams365 1512 for Building TRust in a virtual team.

Check out this blog post on creating connection and building community across the team.

Enjoy your conversation!
Jennifer

​Jennifer Britton
Potentials Realized | Coaching Team Leaders | Remote Pathways Podcast
Team and Leadership Development | Coaching | Writing 
Phone (416)996-8326
 
As we step into the end of the year, get your planning on with the PlanDoTrack Workbook and Planner or Coaching Business Builder
Looking to enhance your virtual conversations? Webinars? Pick up a copy of Effective Virtual Conversations at Amazon.

In my work as a coach, I am privileged to work with leaders (both seasoned and new), as well as teams. At this time of year, I like to pause and take stock of some of the themes I’ve seen and have been working around with clients. It’s been a varied year, but some of the key conversations I’ve been hearing about are:

How do we work most effectively knowing we are a diverse team? This often has involved a deeper dive into helping people understand not only their strengths or styles, but also the flip side of it – what happens when their strengths or styles become over-magnified.

What can we do to focus? Discernment and focus are two areas many teams have been building their muscle in. While the range of what this looks like can be vast, some of the questions teams like to engage with are:

• Where are we paying attention?
• What do we need to say no to (these may be things that are not adding value, are serving as a distraction rather than an important piece of work or….)
• What areas do we need to become more discerning in?

What else is important to note as a team?

What can we do to become more effective as a virtual team? With an increasing number of people going remote, it’s important to think about what is going to make you most effective when working across distance and boundaries. I’m exploring this topic, and several others, in my new podcast series – Remote Pathways Podcast which I am co-hosting with Michelle Mullins. Check it out at https://www.RemotePathways.com
​
How do we become better at prioritization? Becoming better at prioritization may be an antidote for some teams, and one way to start dialing back on the pressures they experience. What do you notice about priorities on your team? How do you balance out the varying weight of each?

Best, 
​Jennifer

​Jennifer Britton
Potentials Realized | Coaching Team Leaders | Remote Pathways Podcast
Team and Leadership Development | Coaching | Writing 
Phone (416)996-8326
 
As we step into the end of the year, get your planning on with the PlanDoTrack Workbook and Planner or Coaching Business Builder
Looking to enhance your virtual conversations? Webinars? Pick up a copy of Effective Virtual Conversations at Amazon.

Working with strengths is another powerful antidote for teams operating in today’s VUCA context. Helping people bring their strengths to work everyday boosts engagement and can be a powerful motivational factor which we know is a key component for virtual teams today.

In this week’s Flashback Friday I wanted to link back to Teams365 #1240. 

Here’s what I wrote about different ways to support a focus on strengths with your team:

Gallup has studied the realm of strengths for many years now and research shows that helping employees and team members leverage their strengths every day leads to significant gains. The Gallup Strengths Center mentions these as some of the benefits of strengths-based management practices in December 2016. 90% of organizations which incorporated strengths-based management practices found:

• 10% to 19% increase in sales
• 14% to 29% increase in profit
• 3% to 7% higher customer engagement
• 6% to 16% lower turnover (in low-turnover organizations)
• 26% to 72% lower turnover (in high-turnover organizations)
• 9% to 15% increase in engaged employees
• 22% to 59% fewer safety incidents

​Read Gallup's article here.

​So what are some practical and tactical ways team leaders can support their team members in bringing their strengths to work every day?

​#1 - Help you team understand what their strengths are - Knowing our strengths is not an intuitive process for many of us. Helping team members understand what their strengths are is an important part of the process. There are several ways to explore strengths including the VIA Character Strengths Survey, and StrengthsFinder. Helping team members consider the question "When are you at your best?" also helps team members become more aware of their strengths.

​#2 - Get team members sharing more about their strengths - What they are and how they use them every day at work. This can be a great team meeting conversation touch point. Whether you make it part of a regular team meeting, or a special event, conversations like these lay the foundation for effective team building.

​#3 - Pair people with different strengths - Teams which excel usually have complimentary strengths. Pair people on the team together who may have complimentary strengths.

​#4 - Pair people who have similar strengths - You may also want to pair people who have similar strengths so they can compare notes and get inspired from each other about how they leverage their strengths.

#5 - Find ways to utilize your strengths more regularly. When we are able to use our strengths more readily engagement goes up as does our satisfaction levels. If using your strengths is not part of your everyday work, have some dialogue with your boss about how you could take on special projects which would leverage your strengths, and/or explore other development opportunities. I can think back to how my participation in many special projects and committees allow myself to bring my best to work, while further building my own skill set and opening up new opportunities where over my career progression I could use my strengths more on a regular basis.

​What other ways do you see as possible for people on the team to leverage more of their strengths?
 
For those interested in learning more about this topic, do check out an excellent article by Courtney Ackerman. 

Best wishes, 
​Jennifer

Jennifer Britton – Potentials Realized 
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder 
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.
For those looking for tips, tools and ideas about remote work and support for your remote teams, be sure to check out these tags and resources. ​

The term VUCA has jumped out of the world of the army, into the everyday lexicon of business. I recently went back to some writing I was doing in 2017, and there it was in the first page of the manuscript!

What is VUCA and why is it important? VUCA stands for Volatility, Uncertainty, Complexity and Ambiguity.

Let’s break these terms down a bit:

Volatility – In volatility, things are changing, and usually changing rapidly. This might mean that market conditions are changing, regulations are changing, or dollar values are changing. What do you notice about volatility in your context?

Uncertainty takes many forms. From not knowing what’s around the corner, to not knowing what’s needed, uncertainty can paralyze teams. Becoming comfortable in operating without a lot of certainty is often takes a different mindset. It may also mean that we become “comfortable with the uncomfortable” and learn to make decisions based on the information which is available (and may not be comprehensive or may change).

Complexity is one of the biggest challenges to leaders and teams today. This may mean we need a variety of skills from across disciplines and/or a wider understanding of more things. Helping to simplify what we can, can offer an antidote to complexity.

Ambiguity occurs when things are not clear. This may be due to things changing regularly OR due to the complexity. What can you do to become more discerning, see the patterns which exist, or break things down into more discrete pieces?

In supporting teams and leaders in organizations today, four things we can do in support of operating at our peak in a VUCA environment:

#1 – Create consistency around process. With so much change around a team, consistency is key to success. Consistency can take several forms on teams including consistent meetings, consistent check-ins, regular one-on-one coaching sessions, regular reporting. Revisit these on a regular basis as contexts may change – what frequency is needed?

As a team discuss what does consistency mean? What’s important to you?

#2 – Connect people with the bigger picture. While the details may change (and do!) the bigger picture – where we are going, what’s important to us, what we are aiming for – is likely to stay more stable. Vision and mission create an anchor. They also provide an important marker when things do change.

#3 – Keep it simple. A VUCA context can paralyse and overwhelm. Keeping things simple does not mean simplifying. It means emphasizing what is core. Consider questions like “What’s essential? vs. What’s a nice to have?” OR “What are the three bullet points to emphasize?”. Help team members discern any patterns within what might appear chaotic.

#4 – Connect people with others. Part of ongoing change means that we often don’t know what or who we need down the road. Connecting members of the team with others supports them in knowing who they can reach out to, or where they can go for support. Connections may include both internal and external stakeholders.
​
For more on the topic of VUCA, check out these other Teams365 posts:

• Teams365 1770: VIDEO – Six Ingredients for Teams in Today’s VUCA World (2 min)
• Teams365 #1611: Teamwork in Complexity – Focus and Renewal 

Enjoy!
​Jennifer

One of the greatest challenges in team work today is leading a remote or virtual team. Helping people feel connected when they may be working at opposite times of the day, and parts of the world, for the same project can seem daunting.

In my work as a team coach, consultant, and author, I love the work that I get to do with remote teams. It may be because I led remote teams most of my thirty-year career, or it may be that the notion of diversity energizes me. If you have met me more than fifteen years ago, you would have found me connecting with my team which was spread across ten countries, with more than fifteen nationalities represented.

What can we do to help our remote teams stay on the same page? Here are three things to think about:
​
#1 – Strengthen your team identity and culture. Our team identity and culture clarify WHO we are, and HOW we do things. The stronger our team culture is, the clearer we are about what is unique to us as a team, as well as what is acceptable and unacceptable. In a remote team, or virtual team, being focused on these areas can be important. They create clarity. They help us know what’s expected when we are part of one team. When you are part of a matrix structure (very common in the remote space) it’s critical that we are clear on how doing things on one project may vary from doing things on another project with another team.

Having a strong team culture can also repel or attract. It can help people feel “bigger than themselves” and feel a sense of connection or belonging. At the same time, it may signal to non-team members that this team is different.
What is your team identity?

#2 – Consistency. Consistency is important in today’s VUCA world. As I am going to share in a post tomorrow around VUCA and teams, being consistent with process and practices can also create stability in what can often be perceived as a turbulent business context.

If you have said that you are going to meet bi-weekly, make sure meetings happen. If you are expecting reports weekly, be sure to follow up.

What does consistency mean for your team? What can it look like?

#3 – Create regular connection points. What are the touch points team members have, both formally (through team meetings) and informally (through mentoring, peer partners and other ideas)? Consider as a team what “regular” means, and what the right frequency is. Again, connection points create a sense of belonging and team. If we say we are a team, but don’t ever connect, how do we know what people are doing?

Connection points can be digital (like Slack), virtual (like Zoom team meetings) and in-person (quarterly or annual get togethers for the team).

​What is the best frequency for your team?

Best wishes, 
​Jennifer

Jennifer Britton – Potentials Realized 
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder 
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.
For those looking for tips, tools and ideas about remote work and support for your remote teams, be sure to check out these tags and resources. ​

​This weekend’s Weekly Journaling Prompt gets to you answer the question “____Builds Trust.” Trust in today’s digital age is of prime concern. Trust is the factor that has the potential to bring people together. Without it, it’s likely that invisible barriers will get even more entrenched.

What are the things that are building trust in your world right now?

What are you doing to demonstrate trust or model trust?

What are the things that need addressing given that they are eroding trust?

For more on this topic you may want to read Steven Covey’s, The Speed of Trust. It’s an excellent book covering behaviors that build and erode trust.

If you haven’t had a chance to review the weekly journaling prompts, be sure to check them out here.

You may also want to take a look at Thursday’s post where I shared some questions for stock-taking of last month and prepping for the month ahead.
​
Have a great weekend!
Jennifer

Safety is an essential element for teams to thrive. Since the publication of her 2012 book, Teaming, I’ve been pointing people to the research of Amy Edmondson, as it relates to the trust, safety and connection teams require in order to operate. Her writing includes Teaming (2012), Extreme Teams and the Fearless Organization (2018).

You can view what she has to say on this topic in her TED talk on “How to Turn a Bunch of Strangers into a Team” here. 

Having a discussion with the team about “What would create more safety?” for the team can be seen as a risky conversation by some. At the same time, it’s useful to surface questions like these in creating the open dialogue which is needed in high trust organizations. The feedback received, AND ideas created by the various members of the team, helps to create shared ownership for the team experience.

Enjoy your conversation this week, and if you are looking for more on the topic of building trust, connection and safety be sure to also check out the series of posts I’ve included here at the Teams365 blog post around TRUST.

Enjoy the conversation!
Jennifer

Jennifer Britton – Potentials Realized 
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder 
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.
For those looking for tips, tools and ideas about remote work and support for your remote teams, be sure to check out these tags and resources. ​

Yesterday we explored some of the key ingredients for helping teams thrive in the remote space. Given that many team members in the remote space are likely to be part of several matrix teams, it’s good practice to have them identify what is important to them.

Some of the additional ingredients teams require in working remote are:

• Understanding around how their roles work together
• Clarity around what they need to do
• Resourcing required
• Knowledge of, and connection with, the people who can support them in getting things done
• Knowledge of who is who on the team, who they can go to for what, and how their work interfaces or connects in with others
• Focused time to work on getting to know their team members, and build trust (check out the past Teams365 posts on building Trust)
• Authority to complete the work that they have been tasked with
• Feedback around what is working, and what is not with their actions

What are the things which you see as being important to ensure for your team members?

Have a great week,
Jennifer