This week’s Team Building Question asks you to consider “What could increase your range”? Individually? Collectively as a team?

Our range usually is the distance between the start and end of your comfort zone. Consider how this may have shifted in recent months. What in your comfort zone has shifted?

Our range is important as individuals as it allows us to continue reaching and growing.

Our range as a team is often the exponential amount of our capabilities and our collective comfort zone. This is important as it can help us as a team to continue stretching, growing, and also innovating.

What are the activities which could increase your range? Consider things like:

• Job Shadowing – Seeing others in action (virtually or in-person) so you can learn about how they do things, how they approach tasks you are not familiar with
• Mentoring – Working with someone more seasoned who can provide insights around HOW to do things
• Learning – Taking formal or informal courses
• Coaching – Working with a coach to explore alternative perspectives and ways of doing things, your mindset and/or belief systems. Contact me to set up a sample coaching conversation. 

 
Enjoy your conversations and action!
Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders 
Coaching Skills Training | Leadership Development | Teamwork
Growing Team Leaders, One Conversation at a Time™ in the Remote Space
Contact us to discuss leadership, coaching or performance needs for your and your team
Phone: (416)996-8326

Check out our Digital Resources to support you in your work and conversations 
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Over the last few months, we’ve had a tsunami of professionals joining us in the virtual and remote space. One thing that most have become aware of is that virtual conversations are not uniform across the virtual and remote space. In fact, in my 2017 book, Effective Virtual Conversations, I share 9 different types of virtual conversations which vary across both level of formality and peer versus individual learning approaches.
 
In EVC, I differentiate between these nine different types of virtual conversations across the ecosystem:

1. Mentoring
2. Coaching
3. Peer Learning
4. Team Development
5. Goal Setting
6. ​Video Based Learning
7. Education – Webinars, Webcasts, Formal Learning, MOOCs
8. Meetings
9. E-Learning

What are the different types of virtual conversations you are engaging in? Are they synchronous – real time – or asynchronous – when the conversations take place at different times?
 
Chapter 4 of Effective Virtual Conversations dives more deeply into the different types of virtual conversations which exist.
 
Regardless of the type of conversation we are having, many of the same skills and practices underpin all of these. Last week I delivered a national webinar series for the Institute for Performance Learning and covered the 8 skill sets that underpin virtual conversations including:

1. Creating the Context
2. Communication
3. Process
4. Tools
5. Group Development
6. Ourselves as Facilitators
7. Technical
8. Design

(Copyright – 2017, Jennifer Britton, page 71)
 
What are the skills which are important for you to develop further to enhance your conversations?
 
For more on these skills, check out the Daily Reading Series I hosted during April and May of this year covering off chapters 1-3 of the book. You can listen in here at the Effective Virtual Conversations Blog. 

Enjoy!
​Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders | Remote Pathways Podcast
Team and Leadership Development | Coaching | Everything DiSC
Phone (416)996-8326

Get your Q2 planning on with the PlanDoTrack Workbook and Planner or Coaching Business Builder

Looking to enhance your virtual conversations? Webinars? Pick up a copy of Effective Virtual Conversations at Amazon, or join me for the Virtual Facilitation Essentials program

Contact us to discuss how we can support you and your teams and organization with remote work.

Check out upcoming virtual programs on our calendar
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PDF copies of PlanDoTrack now available! Get yours here. ​

Metaphorically, what do you want to pass on? What pearls of wisdom do you want to share with someone else? What do you want to give to someone so they can benefit from it? Mentoring is an important modality at any time, especially at this time, when people can benefit from the lessons learned from those who come before us.

Our most recent Remote Pathways podcast #10 focused in on Virtual Mentoring. You’ll find the episode here.

One of my business partners, Susan Combs, of the Mentor Roadmap shared the experience of developing internal mentoring programs and supporting mentor pairs in many industries and with many organizations including Fortune 500s.

Mentoring can take many forms, and virtual mentoring is alive and well. Check out Teams365 #2107 – Effective Virtual Conversation Tip 114. Read it here.

This week in your journaling, you are invited to think about what you want to pass on? What is important to capture? What is important to communicate? What is important to mentor someone else around?

Enjoy!
​Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders | Remote Pathways Podcast
Team and Leadership Development | Coaching | Everything DiSC
Phone (416)996-8326

Get your Q2 planning on with the PlanDoTrack Workbook and Planner or Coaching Business Builder
Looking to enhance your virtual conversations? Webinars? Pick up a copy of Effective Virtual Conversations at Amazon, or join me for the Virtual Facilitation Essentials program
Contact us to discuss how we can support you and your teams and organization with remote work.
Check out upcoming virtual programs on our calendar
​

This week’s Effective Virtual Conversations tip reminds you to “Catch people doing things right”. A challenge in remote work is that we don’t always see people in their natural work setting. Feedback, in general, may be missing when we work remote and sometimes it can feel like we are operating in a vacuum.

In order to help team members excel, feedback is needed. Both positive feedback and constructive feedback when things aren’t going well.

So how do we provide feedback when we don’t see others in action?

Build in review reflection touchpoints. This might include mid-project or end of project reviews. These can involve sharing works in progress (or completion) where there’s a specific focus on sharing and receiving feedback.
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Build in co-working opportunities where it is live and virtual. This can provide a sense of everyone’s different working style. What might a co-working opportunity look like? It could be undertaking a 4-hour block of work together with the group coming together at the top of every hour. I facilitate these as part of the different remote coaching services I offer to group members who join me for an annual basis. With benefits of both ongoing accountability and getting things done quicker, it can be really interesting to have people share a snapshot of their work, real-time. It’s not only inspirational for us but can be a validating factor for those sharing the work. It also opens the door for informal feedback like – “Have you thought about….” OR “Have you considered looking at…..”. While we may operate in isolation, it can be important to benefit from peer wisdom and sharing.

Job shadow virtually, where feasible. Can more junior team members shadow another team member? Be an active observer so they can learn from others?

What else might you do to encourage job shadowing?

Finally, are you building in a culture with your remote team of having people share accomplishments and successes at team meetings? There might be a Star of the Week, or the Month. While this may not motivate everyone, it can build a great practice of building in a pause, so people note what they have done.

Enjoy your focus on thinking about feedback in the remote space and catching people doing it right.
 
Have a great week!
Jennifer

With this month’s focus on partnering and working more collaboratively, a key ingredient of remote work, I thought it might be interesting to reach back to one of the Team Leader Breakfast Café Recordings I did a few years ago in 2017. While this isn’t the entire call, here are the five areas I highlighted as Five Key Ingredients for Successful Collaboration. You can listen into the original audio over at Teams365 #1152. Here’s what I shared in that audio:

What we know about great collaboration and great partnering is that a number of essential elements are in place. Typically partnering works best when we have a set of complimentary skills.

When partners are too similar, or teams are too similar we can create a lot of blind spots. We may have great bench strength in certain areas like the ability to execute results or to build relationships. And we may be missing certain skills that are essential, like strategic thinking.

That's great to drive for results, but if we're not clear on why we're driving for those results or if they're the best ones, then we may find ourselves in some challenges.

Another key principle in making collaboration work is making sure that we're leveraging people's strengths. As I have written many times here at the Teams365 blog, the research done by the Gallup organization points to that when teams that have the opportunity to use their strengths on a regular basis they are more productive and members generally have higher quality of life.
If you haven't had a chance to do any strength-based work with your teams, please reach out and contact me to discuss a Team Strengths Day. I use a number of strengths-based assessments in my work as a coach, as a trainer that can be brought into one-on-one conversations or work with your entire team.

The more we know ourselves, know what we're good at, and also know where we might find struggle, helps us be more effective. We can communicate that to others.

Teamwork is just like an orchestra. It’s not about being the best at everything, or even trying to. Teamwork is about making sure that we have the right people on the right instrument in the right seat, leveraging their strengths as best as possible.

As research has shown, it's much easier for us to do well in our strengths and to try to mitigate against our weaknesses.

Back to collaboration –two other factors really make it work well.

The third one is PLAN. Partnerships, great teams, great collaboration don’t just materialize. It happens with some planning.  In my several of my books including Effective Virtual Conversations, I share more about the Arc of co-facilitation and some of the questions you can ask when you plan.

And number four, I wanted to mention which intentionality. So, as you go about your teamwork and or developing new partnerships, maybe you've been tasked with leading a new project. Maybe you've been tasked with pulling a group of experts together. Think about questions like how do we blend our skills or what do we each bring to the table?

Also, you want to make sure that you're feeling connected because we know that connection creates safety. Psychologically, if we think we are too different, it's very hard for teams in groups to move forward. So, a question around that might be getting people not to think about what they bring that’s unique, but also what is it that they bring that is similar.

In making teamwork and collaboration work take some time to get to know each other. Ask yourself questions around strengths and what's important, what will success look like for each of you as well as what will success look like for you collectively?

The fifth area I wanted to mention in terms of just getting or making collaboration, partnering really work is to make sure that you have deep levels of trust.

Trust is really the foundation of so many things. If we don't have trust, it's very hard to move into the deeper dialogue to feel that you are being supported, to know that someone has your back. Then in building trust, we want to undertake consistent actions that represent our intentions. We want to make sure that it's in proper alignment with where we're going, and we also want to make sure that we have things like transparency in place as well as feedback loops.

So just to quickly run through these five areas, again, things to think about as you're entering your partnerships, future projects, future collaborations.

1. Number one, how do we bring complimentary skills to the table?
2. Number two, what are our strengths and how do we leverage those?
3. Number three, have we built in enough time for planning related to that?
4. Number four, how intentional are we being?
5. And finally, what are our levels of trust?

I hope that you'll check out some of our Teams365 blog posts related to this topic. Some of the most popular posts of months have included the six  barriers to collaboration . Also check out making mentoring work virtually. Whether you are partnering with others face to face or in the virtual realm, in the same company or across the globe, these principles hold true.
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Interested in learning more or want individual or team coaching support around this? Looking to have a virtual team day facilitated to do some work around strengths? Please reach out to me by email at info@potentialsrealized.com and let’s set up a conversation.
 
Enjoy your weekend!
Jennifer

Around this time of year people start abandoning their new years resolutions in volume! Just as in any change process, building new habits not only takes time, but it also takes energy. Change can be difficult.
​
Throughout the change process, there’s also a place we can find ourselves as the “glow of the new year or honeymoon” wears off. It’s often referred to as THE DIP and I reference this in a couple of my books. We’ve also just covered this topic in the 60 Day Coaching Business Builder Accelerator program, a course I launched on January 1st. Part on demand, part live, it’s been interesting to see the momentum which gets created when we focus on taking action around our key goals and actions for an extended time. A new group will be starting up the first day of every quarter during 2020 so if you are a coach, or simply want ongoing support around some of your key goals as a business owner, leader or team member, consider joining us. More info here.

I thought it would be interesting to reach back to Teams365 #765 which focused on the topic of THE DIP, particularly as it relates to mentoring conversations, where we may be intentionally focusing on supporting someone’s development. This post will likely be of interest if you’ve found yourself abandoning new years resolutions or other things you wanted to change. Perhaps reflecting on the questions included towards the end of the post will spur you on to re-frame and refocus on your goals!

Here’s what I wrote in THE DIP:

“The first decade plus of my career was spent primarily working for Canadian and British humanitarian organizations and the United Nations. It was typical that mentoring was a key part of our team's development, as well as our own leadership development. Whether involved in passing on our skills to other staff happened formally or informally it was part of everyday work, given that you might only be in a role for six months or three years.

Today, I continue to see how mentoring is transforming organizations. In the last twelve years I've been able to support organizations in financial services, insurance, health care and safety create, and launch their own mentoring programs. It changes conversations, it changes leadership and it changes the culture!

What we often don't talk about in mentoring is the "DIP". Just as in any change process, such as cross-cultural integration when you move locations for work, or change through a coaching process, it's typical to start off with great gusto in what's commonly known as the "honeymoon" phase. At this point, mentor and protege are raring to go - they can't wait to get started and into dialogue with each other. Goals are clear as is usually the way forward.

As the meetings progress, some partnerships find an ever-evolving spiral of conversation and goal touchpoints, whereas others drop down into the “dip”. The “dip” is a place which sometimes feels like you are spinning your wheels, or not getting traction. Proteges and mentors may feel like mentoring is a waste of time.

In fact, the “dip” is natural! It's part of the change process. What you can see in today's photo is a sketch of the cycle of adaptation. It's actually from a recent conversation I had with a leader who was going to work globally and wanted to think about what to expect. I've seen the “dip” throughout my own international assignments, and I've seen it mirrored not in the hundreds, but over more than two decades of work in the intercultural sector, mirrored in the thousands.

The “dip” can, and does, happen in the mentoring process. What to do if you see it? Here are a few things to consider:
Revisit the goals of the protege?
What have they accomplished?
What do they want to aim for next?
Where might they need recharging?
What will "shake" things up a bit?

Tomorrow, we're moving on to look at five activities you might want to weave into your mentoring conversations. Some, or all of, these five could be a great addition to "shaking things up".

You might have noticed there were several other places where we can see the “dip” - in coaching, global assignments, and any change process. Where have you experienced the “dip”? What did you do?”
 
I hope that you will take some time to focus in on these questions and will revisit your most important goals (even if you recently put the journey towards them on hold!).

Enjoy,
Jennifer
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As we move into 2020, it’s easy to get swept up into the “doing” of work right away. Before the year gets further ahead, take a few minutes to be sure that you get these items scheduled in…

#1 – Team Meetings – Make them consistent and regular. It’s likely that you won’t be able to have everyone at the table (or the screen). Make sure that you create shared team agreements of what team members need to do if they are not present for meetings.

#2 – Meetings with Your Boss – Have you scheduled in time with your direct line manager? Keeping visible and being in regular communication is essential in today’s workplace. Corporate priorities can change quickly as can your boss’ priorities. How often are the two of you meeting? What format are you using? What’s important for them to know?

#3 – One-on-ones with The Team – While group and team meetings are great, team members still need some 1-1 time. Be sure to schedule in some time with your team on a regular basis. Are you aiming for monthly 1-1 conversations? Quarterly deeper dives? Daily touchpoints? As a team talk about expectations and make agreements about who is responsible for scheduling and follow up.

#4 – Team Development Time – As I shared in yesterday’s Effective Virtual Conversations tip, team development time is critical and is often overlooked for virtual teams. Teams don’t just excel by osmosis! They need time to get to know each other, clarify how they are operating and focus in on what’s important.

#5 – Strategic Thinking Time — Are you leaving yourself enough time for reflection and thinking? Be sure to leave in enough time for strategic thinking. This can include creating, or revisiting your VISION, MISSION and MANDATE. Taking time to think strategically is important so that you have a clear big picture with a longer-term horizon. With things changing rapidly, the strategic horizon of 1, 3 or 5 years down the road can be invaluable in helping us keep moving, and not getting too set back by the small changes which can feel frenetic.

#6 — Time to Get Things Done — With meetings, communication and email taking a lot of time, what time are you leaving for yourself to get things done? For some professionals, it means coming into the office early to tackle key tasks for 30-60 minutes before others arrive. For others, it means booking a conference room and closing the door. Notice when you are most productive and when it’s important to get things done.

# 7 – Learning Time – What are your learning and development goals this year? Embracing ongoing learning has never been more important. What are the skills, processes and approaches which are going to help you do your best work? Note that learning can take many forms: including in-person programming, virtual learning as well as on-demand learning. Finally, peer learning (see #9) is another set of approaches.

#8 – Feedback Time – What feedback touchpoints are you building in throughout the year? Feedback in many organizations has moved to an ongoing cycle, and it can be important to make sure that it is happening regularly. Block off time in your schedule to get it done.

#9 – Peer Learning Time/Mentoring Time — What is the peer learning you want to undertake this year? Is it possible to do some job shadowing or pair with a peer partner throughout the year to compare notes, share resources and learn from each other?

In addition to peer learning, what about identifying a mentor in your organization or industry who can share their experience in order to help you understand “what’s below the waterline”?

#10 – Time Within Your Industry or Outside Your Regular Scope of Work — Finally, industry connections are key. Keeping current in your area of work may be as important, or more important, in the medium- and longer-term. What connection into professional associations are going to support you this year?

As you think about this year, what is going to support you best?

Best wishes, 
​Jennifer

It’s Sunday which means it’s time for another week in review. This year we’ve covered so many great topics here at the Teams365 blog from teams, to disruption, to the weekly series on Effective Virtual Conversations (Monday), Team Building Tips (Thursday) and Friday’s Flashback Friday.

If you missed some of the blog posts this week, take a look at:

• Monday’s Effective Virtual Conversations Remote Team Tip. Read it here.
  
• Tuesday’s 5 Ways to Jazz up your Conference Calls Next year. Read it here.
  
• Wednesday’s How to Leverage Coaching and Mentoring During 2020. Read it here.
  
• Thursday’s Team Building Tip – Pitfall Alert – Which also includes more than 20 pitfalls I found my team clients working around this year. Read i here.
  
• Friday’s Flashback Friday – Key Trends: Navigating Disruption. Read it here.
  
• Saturday’s Weekly Journaling Prompt – Today I am grateful for…. Read it here.
  

Best, 
​Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders | Remote Pathways Podcast
Team and Leadership Development | Coaching | Writing 
Phone (416)996-8326
 
As we step into the end of the year, get your planning on with the PlanDoTrack Workbook and Planner or Coaching Business Builder
Looking to enhance your virtual conversations? Webinars? Pick up a copy of Effective Virtual Conversations at Amazon.

2019 has been a year of disruption on many fronts. Professionals of all kinds are no longer being buffeted by their leaders from the winds of change. Learning how to navigate disruption has become an imperative for all professionals.

I thought it would be fitting to reach back to a post from this past June on Navigating Disruption to help you think about the focus you want to take in continuing to cultivate these skills and mindsets in your work – here we go with a revisit of Teams365 #2003.
 
Here’s what I wrote in that blog post from June 2019 – Key Trends: Navigating Disruption
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Disruption is part of the landscape of many industries and workplaces today. Whether things are changing dramatically due to technology or geopolitical impacts, change is pervasive for many.

While we can’t change the pace of change, we can adjust our approaches to it.

What do we do to continue to be effective and positive in times of change?

Three practical things we can do are:

Cultivate curiosity – While many leaders would assert “easier said than done”, cultivating curiosity is important for today’s business landscape. Cultivating curiosity can be an important skill to develop in team members AND embed in the culture of an organization.

For more on cultivating curiosity, check out this earlier Teams365 blog post I wrote on Cultivating Curiosity Teams365 #1955 and what the research says Teams365 1961 – Encouraging Curiosity.

Be clear on the big picture goals – Adopting a 30,000 foot view on work, life and context can also be a valuable strategy for buffeting against the shocks of change. While the meta-view (big picture view) is not one that everyone adopts easily, seeing the big picture helps with the micro-shocks we can feel on a regular basis when things change. This is why it’s really important to continue communicating and meeting during times of change. Helping share the big picture so people don’t find themselves in the “Weeds”, cut off from what’s happening in the bigger picture is critical.

Become comfortable with knowing when things are “good enough” to let go, and that learning may always be needed. The embracement of “growth mindset” on the part of organizations in support of their staff is encouraging. When we come from what Carol Dweck has coined “growth mindset” it gives permission for experimentation, learning, and not quite being ready “yet”.

Disruption may mean that reverse mentoring (junior to more senior professionals) is just as important as traditional mentoring (senior to more junior professionals). It also provides us with an opportunity to pause and see how we are adjusting to change. Are we as “good at change” as we thought we were?

A reminder that last month I focused on Teamwork in Uncertainty:

Teams365 #1955- Teamwork in Uncertainty: Cultivating Curiosity. View it here.

Teams365 #1954 – Managing Uncertainty – Building Trust and Connection on Your Team Virtually. All workplaces can benefit from this topic – it is one of the #1 questions we receive here at Potentials Realized. Check out the post here.
 
Teams365 #1962:  Teamwork in Uncertainty: Empowering your Team with the Space to Experiment. Read it here.
 
Teams365 #1968: Teamwork in Uncertainty: Pivot . Read it here. 
 
Teams365 #1969: Teamwork in Uncertainty: Comfort with the Unknown: Read it here.

Enjoy!
​Jennifer

​Jennifer Britton
Potentials Realized | Coaching Team Leaders | Remote Pathways Podcast
Team and Leadership Development | Coaching | Writing 
Phone (416)996-8326
 
As we step into the end of the year, get your planning on with the PlanDoTrack Workbook and Planner or Coaching Business Builder
Looking to enhance your virtual conversations? Webinars? Pick up a copy of Effective Virtual Conversations at Amazon.

Conversations are at the heart of business success in any context or industry. Whether communication is happening face-to-face, by instant message, text or email, clarity in our communication is key. Checking assumptions and looping back to ensure that our message has been received as it was intended are also critical for success.

Two types of conversations which can be important for professionals of all kinds today – leaders, individual contributors and entrepreneurs – is having conversations with a coach and a mentor. Coaching and mentoring are in fact different modalities and each brings a different focus. Sometimes, the same person can wear the hat of coach and mentor, but often they are two different relationships we enter into.

Mentors play a critical role in helping us navigate the complexities and undercurrents of an industry, an organization or a role. Mentors help us understand the nuances of an industry/organization, often by sharing their experience. Typically, more seasoned that the person being mentored, they become a go-to for questions you may not be able to take to your boss. Research over the last decade and a half has shown that similar to team effectiveness, coaching and other relationships that trust and connection are key.

You might partner with a mentor to support your development in:

• Understanding what is needed to succeed in your role
• Understanding the undercurrents and politics of an organization or industry
• Getting a better sense of one person’s career transition
• Connecting in with important people, organizations and resources related to your work
• Expanding your network

Mentors typically will bring experience in your industry or with the role you are exploring. Their stories and experience serve as a springboard for your conversations.

Coaching is a separate modality and helps individuals gain clarity and awareness around their own capabilities. A coach in today’s business context is usually there to ask questions and prompt new insights via the questions and approaches they use. Coaching conversations are underpinned by the goals a person is working on, and usually focus on expanding awareness and action towards those key goals. While a coach may “once in a while” take off their coaching hat to slip on a “mentoring” or “training” hat in terms of suggesting a reading list, the role of the coach is a neutral one. The coach is invested in your own development and goals.

You might partner with a coach to help you:

• Gain further awareness of strengths, challenges and blind spots
• Create accountability around your most important goals
• Develop clarity around goals and next steps
• Understand the mindsets, belief systems, assumptions, and patterns you are embracing
• Have a regular pause point to stop, focus and strategize on what’s important in terms of your next steps

​As you consider your goals for the next year, what are the most important conversations to be undertaking? Is now the time to find a mentor, or a coach, or both?

Curious about either coaching or mentoring? We offer training and support in both areas. Reach out and set up a conversation today. 

Enjoy your conversations,
Jennifer

​Jennifer Britton
Potentials Realized | Coaching Team Leaders
Team and Leadership Development | Coaching | Writing 
Phone (416)996-8326
 
As we step into the end of the year, get your planning on with the PlanDoTrack Workbook and Planner or Coaching Business Builder
Looking to enhance your virtual conversations? Webinars? Pick up a copy of Effective Virtual Conversations at Amazon.

Episode 2 of the Remote Pathways Podcast is now live! Join us as we exploer the pathways of those new to working remote, as well as the pathway of virtual team leaders. Listen in on your favorite podcast player or directly here.