Welcome to the month of September! Today’s post is two-fold – a look back at this past week, and an opportunity to pause and undertake some planning for the month ahead. Many readers are enjoying a long weekend this weekend, so I hope that you can take a few minutes before things gear up for work and school on Tuesday.
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This month’s September Series is going to focus on getting back to the swing of things, setting yourself up for success and myths around Virtual Work. We’ll be exploring some tips around productivity, boundaries and habits.
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First, let’s look back at this past week’s posts:

• Saturday’s Weekly Journaling prompt on what you would do if you won the lottery.
• Friday’s Flashback Friday post looking at last August’s Gearing up for Work.
• Thursday’s Team Building Tip getting you to explore the question “Where could you enhance your range?”.
• Wednesday’s post on Setting Yourself Up for Remote Work Success from an employee’s perspective.
• Tuesday’s post on Setting Yourself Up for Remote Work Success from an Organizational perspective.
• Monday’s post looking at Coaching.

If you haven’t read them, I hope you will check them out.

Now, here’s this month’s planning questions, and month end reflection questions:

• What were my major achievements this month?
• What do I want to celebrate?
• As I consider my goals (and resolutions) I made at the start of the year, how am I doing with these on a scale of 1-10? Which ones are becoming new habits or something I can check off?
• Which ones need to be let go of?
• As a leader, what have I noticed about my team this month?
• As a leader, what notes should I make about performance issues (if I haven't done it already!)
• The thing that has helped me be most productive this month has been ______
• The thing that has helped me be most successful this month has been ______
• The thing that has helped me be happiest this month has been ________
• The thing that has helped me be most healthy has been _______

As I think about the summer overall:

• My biggest accomplishment has been....
• My biggest learning has been....
• My ability to flourish has been supported by....
• I'm proud of....
• The one habit which has really helped me has been...
• I want to continue….

Looking ahead to the month of September:

1. My top 3 -5 goals this month are:
2. My priorities are:
3. Wild success at the end of the month will look like … (Yes, this is one of my favorite questions which I ask each month in PlanDoTrack…)
4. The interruptions and disruptions I want to minimize are….
5. The habit I want to focus on is…
6. I want to take daily steps around…
7. I want to reach out to….
8. I want to say NO to…
9. I want to keep an eye on…
10. I’m excited about….
    
    

Enjoy your reflections and planning!
Jennifer

For this week’s Flashback Friday post, I am reaching back to a post I shared this time last year – entitled: Four Productivity Hacks to Consider as You Gear Up For Fall”. Check out the original post here. 

Here’s what I wrote in Late August of last year, just after the release of Coaching Business Builder, and before the launch of PlanDoTrack for Remote Professionals.

“[I recently launched the Coaching Business Builder Workbook and Planner and later this year will release PlanDoTrack for Remote and Virtual Professionals]. In the workbook section, I touch on a variety of productivity tools, or hacks, to consider. These are things that I have seen transform the work of business owners and leaders I have both coached and worked with over the years. As we gear up for back to work next week, I thought it would be useful to share with you four productivity hacks and frameworks I think might be useful for you. These include:
 
1. Schedule in time for your regular planning. Whether it’s daytime or night, the act of scheduling time to identify, note and focus on your own tasks which are upcoming can save a lot of time. An old project management adage has said that for every 10 minutes of planning you save 60 minutes of unfocused effort.  Think about how having a list every day can help you navigate the changing waters of tasks and priorities, as they shift. When do you want to schedule in planning? Daily planning? Medium term planning? Long term planning?

2. Consider what time of day works well. One of the key learnings which still stands out for me almost 30 years after being an undergrad science student at McGill University, is the importance of our circadian rhythms. Research continues to show how we each have a different internal clock, helping, and hindering us to get things done at different times of the day. This concept has been revisited and revived recently with books such as Daniel Pink’s When, where he explores the concepts of larks and owls.
When are you are your peak (morning/night/another time)? What can you do to tweak your schedule to leverage those windows?

3. Build in pockets to get things done without interruptions. Interruptions are everywhere in today’s working world – from the bings of emails, to phone calls, to people dropping in. Research by Gloria Marks and her team have discovered how every interruption has an extended impact. She has found that after an interruption it can take upwards of 25 minutes to get back on task. 23 minutes and 15 minutes to be exact.  Look at her research here. What can you be doing to build in pocket to get things done? Minimize interruptions?
Check out this article from Inc entitled “Six Tips to Maximize Productivity on Remote Working Days” from Inc here.

4. Finally, consider what the priorities are – yours, your bosses and/or your teams. Schedule in time for this in your calendar and get it done! Covey’s Urgent/Important Matrix constitutes to be a valuable framework to help us all take into account what is truly important and urgent. Check out a past blog post I have done on this here. What would you like to focus on this fall? Which one area would make the biggest impact on your work?

Enjoy!
​Jennifer

One of the biggest areas of time utilization that teams points to as not as effective as it can be is virtual meetings. In today’s post, I wanted to explore five key areas which can derail and demotivate teams. As someone who works with professionals who want to become more proficient in the virtual space, getting a handle on these five meeting pitfalls are key.
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#1 – Not prioritizing meetings.
Many times, virtual meetings are postponed because not everyone is going to be there. In fact, it may be more useful to start from the assumption that not everyone is going to be there, and people can catch up with a recording or the transcript. Regular team meetings and communication are important. They provide an important channel for sharing information, taking the pulse, and/or keeping the team connected.

#2 – Not putting everyone on the same platform.
One of the greatest challenges today is the blended meeting space, where you have some (or a bulk of people) calling in from one location, and others dialing in from separate locations. This can sometimes augment the disconnection across a team. Try putting all people on the virtual platform for a change and see what happens as you incorporate the different engagement strategies (see #5) and as you intentionally create dialogue and sharing across part of the team that may not normally be connected.

Putting everyone on the same platform is a great equalizer and if you are wanting to truly build a team, it means that common ground is needed.
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#3 – Not having a plan – 8 Meeting Questions.
A lot of meetings in both the virtual and in-person space are poorly organized. Before kicking off any meeting, be sure to check out the 8 Meeting Questions I share in Effective Virtual Conversations:

In Effective Virtual Conversations, I shared 8 Essential Meeting Questions to ask at the start or end of any meeting. These include:
1.      What’s the purpose?
2.      What takeaways do we want?
3.      Who needs to be on the call?
4.      What preparation is needed for us to be most effective in the meeting?
5.      What pace to do we want in order to keep it engaging?
6.      What will help keep the focus?
7.     What’s absolutely essential? (What’s essential, versus what will be nice to cover? If you can’t cover it, where can people go for more information around topics?)
8.      What follow up might be required?

(Reference: Jennifer Britton, Effective Virtual Conversations, pp 304, 2017)

#4 - Speaking at, rather than speaking with, the group.
It’s easy for people to slip into the trap of "speaking at” rather than “speaking with” virtual groups. The use of process is key for engagement, and it’s important that you let your group/team know about what they can expect in terms of input and interaction. Follow through with this and learn to be comfortable with “silence” and also handing the reins over to others.

Instead of opening the floor up to dead silence, let people know that you are first going to call on everyone in the team in a certain order – i.e. First name (forwards, backwards), East to West or West to East, Job Role, length of time with the organization...

Process creates clarity and it also creates safety.

#5 – Not using or underutilizing the tools available.
From recording the calls so you don’t have to spend weeks typing up the meeting notes, to using the different engagement functions virtual meetings CAN be interactive. Depending on what the purpose of the meeting is, consider how you might use:

• Polls – for voting or pulse check across the team
• Chat – To capture ideas, brainstorming, comments, and/or team agreements. Depending on the platform you use, you may be able to save the chat easily with your recording. This text file can then get sent to everyone.
• Use annotation to have people share their thoughts – agreements, priorities, what their strengths are. Annotation allows people to highlight and circle items on the screen
• Breakouts – probably one of the favorite transformers I see, breakouts allow people to move into their own private meeting space and have a smaller discussion. This can be invaluable if you are wanting to get the team’s input on things or boost motivation for change. If we are always feeling like we are TALKED at, rather than part of the conversation, it’s hard to have a good meeting.

As you go to organize your next meeting, what pitfalls do you want to keep an eye on? What changes do you want to make?

Best,
​Jennifer

One of the biggest challenges facing teams today are the distractions. From digital distractions of the ping of an email taking our focus off deeper work like writing, or an Instant Message and request pulling us off our task at hand, distractions have an impact in the digital space.

In the physical space, distractions can include co-workers dropping by our desk to chat, and meetings. Its often said that meeting length should be multiplied by three. It’s not just the time it takes to attend, but the time to prepare and the time to follow up.

Research by Gloria Marks has found that distractions can take upwards of 22 minutes to regain focus.

What implications does this have for us as professionals and team members?

• We may not be getting the more strategic, proactive, thinking work completed (i.e. reports, planning, decision making).
• Tasks are not getting completed in the time frame needed.
• Lack of fulfillment on the part of team members, leading to lower levels of engagement.
• Lower productivity and results.

What might we do to minimize distractions, especially if it is having an impact?

Best,
​Jennifer

It’s Sunday, and part of simplifying this summer means that I am pointing back to weekly posts on Friday. Whether it’s here at the Teams365 blog, or at my other feeds including PlanDoTrack.com, this month I will be doing a weekly round-up of posts.

Be sure to check out the following from this week:

• Last Sunday June 30 – Month End Reflection and Quarterly Planning Questions. 
• Monday July 1st – Effective Virtual Conversations Tip #100 – Celebrating a Milestone
• Tuesday July 2nd – A kick off to July, highlight our themes this month
• Wednesday July 3rd – Simplification in Business
• Thursday July 4th – Team Building Tip 243
• Friday July 5th - FlashBack Friday: Developing Your Team Through Mentoring, Coaching and Leadership
• Saturday July 6th – Weekly Journaling Prompt: The One Thing I Want To Complete By Year End

Wishing you the best,
​Jennifer

This week as part of the Flashback Friday we are getting into the landscape of tools for business owners and leaders. Whether we lead a team, or run our own show, honing certain skills can help to accelerate our success.

I wanted to take us back to Teams365 #1540: Tools for Your Toolkit – Leaders and Business owners. 

Here’s what I wrote:
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Much of my work as a coach and consultant with leaders and teams revolves around support to leaders and business owners. One area we regularly return to is our toolbox or those resources we have at our disposal. Many of these we acquire from our own experiences, as well as the valuable networks of mentors and peers we belong to. This week we'll be focusing on several of the different tools which can be useful in our toolkit. Some of the tools you will want to make sure you have on hand are:

​#1 - Tools for Virtual Conversations - Check out yesterday's Effective Virtual Conversations tip #36  (Teams365 #1539) where I mention five different tools you'll want to make sure you master for more engaged, memorable conversations in the virtual space.

​#2 - Tools for Decision Making - Check out this audio post #Teams365 #495 where I cover two tools for decision making

​#3 - Tools for Delegation - Delegation is one of the most challenging areas for team leaders and business owners. As our work evolves it can often feel difficult to pass projects off to others. Check out my past post #391 on The Dreaded D Word - Delegation, where I share with you a quick activity to undertake to identify some of the areas you could delegate

​#4 - Problem Solving Tools - Check out this short audio posts on 3 tools for problem solving in Teams365 #488 here.

#5 - Planning Tools - Without a clear vision, and a plan to execute, our efforts may become unfocused. Drucker wrote "what doesn't get measured, doesn't get done". What are the planning tools you refer to regularly? Whether we are undertaking a SWOT, or a strategic Issues mapping activity, or building in regular pause points to take stock of where we are, planning is critical for success. Check out the multiple posts on planning here.

#6 - Conflict Resolution Tools - Conflict is inevitable in teams, especially given that most teams which excel are highly diverse. Learning to work across differences, and adjust our styles is part and parcel of collaboration and conflict resolution.  Check out Teams365 #1196 for my post on Navigating Conflict in Teams.

​#7 - Collaboration Tools - Going hand in hand with conflict is collaboration. Having a toolkit of resources to help you incorporate different ideas and perspectives, unearth assumptions, and leverage the best of a team is critical for teams and businesses today. I've written multiple posts on collaboration in the past, from partnering to ingredients for collaboration

​#8 - Coaching Tools - The final tool-set I would add is that of coaching tools. Coaching encompasses listening, questioning and helping others create their own solutions. In today's ever changing VUCA world, coaching is playing an even more important role. This is a focus of the bulk of my work with clients. What can you do to boost your peer coaching skills, or developing these skills in your team? Check out past posts on coaching here.

​I hope that you will take a  few minutes today to take note of the tools you are already have in your toolkit, and those you want to develop this year. What are the skills which will help you take your business or your team to the next level?

Best wishes,
​Jennifer

​This week’s Flashback Friday takes us back to a spring 2018 on 19 questions to be asking during one-on-ones, project debriefs, and I thought it would be useful to share in light of recent posts about listening and questioning.

Here’s what I wrote in Teams #1562 

Today's post focuses on questions to spark discussion around three key spring start up activities. In these three areas mentioned in yesterday’s blog post - one on ones, planning and project debriefs.

Today’s post dives into a series of questions you’ll want to ask yourself, and your team, in three key spring areas. Whether you are a team leader, member or even business owner, this may be one of those posts that you want to highlight and return back to.
 
One on Ones:
One on ones with your team are critical on a regular basis. Unfortunately, they are also the things that usually get left at the bottom of the to-do-list. While each team leader will have their own frequency of holding these with team members, you do want to make them regularly consistent. Some of the questions you may want to incorporate into your upcoming one on ones are:

1. What are your key priorities this quarter?
2. What support do you need in order to be successful? (From me, from others on the team)?
3. How frequently would you like us to connect?
4. What’s going to help you stretch as a professional? What’s going to be the challenge for you this?
5. What are the partnerships or relationships which are going to help you be successful?
6. What check ins will be useful (time, frequency, type) to see how things are going?
 
Project Debriefs:
​Projects large and small deserve a bit of post-mortem or debrief. Here is a selection of questions you may want to incorporate into your next project debrief.

1. What worked well with that project?
2. What were the three critical success factors (i.e. things that mad the project a success)
3. What key lessons were learned?
4. Which projects do they need to be carried forward into? Who else could benefit from hearing about these lessons learned?
5. What needs to be avoided at all costs in future projects?
6. What systems helped with teamwork, roles, tasks and resources?
 
Planning:
​If you haven't had the chance to undertake some planning, grab a pen and work through these questions. They are also ones you may want to share with your team:

1. What are the top 3 -5 priorities this month?
2. Who (or what relationships) is/are needed in order to make this a success?
3. What’s the one habit that will help these projects?
4. What might get in the way?
5. Where are you getting the bulk of your results right now? How can you do more of this? What do you need to say no to?
6. What can get delegated or deferred?
7. What tasks are not adding value and need to be dumped?

​Enjoy the questions. Share your favorite here in the comments!

​Best wishes,
​Jennifer

​Jennifer Britton – Potentials Realized 
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder 
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.

​It’s Sunday and time to borrow from the PlanDoTrack blog. Earlier this week I shared this week’s Effective Virtual Conversations tip around honing listening. I recently shared this blog post over at the PlanDoTrack site. 

Here’s what I wrote about listening for Virtual and Remote Teams:
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Last week I focused on the first of three coaching skills which can be important to equip all virtual and remote team members with. While these are often considered “coaching skills for leaders” in the virtual and remote environment, building this capacity in our virtual team can enhance productivity, peer support and results.
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Last week I explored GOALS. This week let us look at listening.
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Communication occurs in many channels in the virtual space – from conversations by phone, to texts, to email and IM (Instant Messaging).

Each one has its advantages and disadvantages.

Research shows that a significant portion of our understanding comes from tone, which is lost when we lean into digital channels of communication – text, email and IM. This can lead to a lot of misunderstandings, misinterpretations and lack of clarity.

Our listening can be heavily influenced by a number of factors:

• Distractions (what we have on our plate, not reading things fully)
• Our relationship with the sender (what do we know about their context, their intent, their focus and priorities)
• Our understanding of the topic
• Thinking about what we want to say, rather than listening for what is really being said

When we are able to meet for voice conversations, we may hear the tone, if we are listening for it. Adding on visual cues – like streaming for a meeting instead of just using the phone – can add additional layers on to the conversation. Being able to share our screen and work together real-time can also help us understand the full context.

What are the things that are helping and hindering your virtual conversations?
Are distractions getting in the way? How are you using all the tools you have available?  What are you doing to increase your understanding of other’s context and priorities?

There are many more tools and ideas available for virtual teams in these various resources from me:

• Part 3 of my 2017 book, Effective Virtual Conversations, focuses on virtual team development, meetings and communication. 
• Check out the posts related to Coaching Skills and Virtual and Remote Teams over at the Teams365 blog.

Let me know how I can support your virtual team development. From virtual retreat facilitation, to offering virtual team coaching services, we specialize in virtual team support.  

Best wishes,
​Jennifer

Jennifer Britton – Potentials Realized 
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder 
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.

This week’s Team Building Tip gets you thinking “outside of the box”. Challenges and opportunities exist all the time. What are the solutions which could be activated around your most pressing business challenge?

One of the frameworks I like to share with teams I work with is the Six Thinking Hats from DeBono. Read more about this topic here.

With the Six Thinking Hats we are encouraged to look at issues from a variety of perspectives –

• what’s possible,
• what new ideas can we generate,
• what are the benefits of the approaches,
• what caution do we need to heed,
• what are the facts and
• what might get in the way.

If you are not familiar with De Bono’s Six Thinking Hats model, take a look at his work and writing.

Wishing you all the best,
​Jennifer

Another part of successful teamwork in uncertainty is giving people the space to experiment and try things out. This goes hand-in-hand with cultivating curiosity.

Experimentation is not just a strategy for small business and start ups, in fact, encouraging intrapreneurism has been a part of larger organizations for many decades now, including organizations like 3M.

Experimentation and trying things out can be a key business strategy when things are changing. Part of the success of this business strategy is that we also track.

When fostering an environment of experimentation, consider these questions:

• Before you start an experiment, where are you? 📍
• What do the metrics say? 📊
• What do you want to measure?📏
• How long and at what frequency will the experiment last?⏳
• What is your hypothesis? I.e. What do you think will happen?📈 

Recently I posted the daily business prompt as part of the #90Days Plan Do Track series over on Instagram at CoachingBizBuilder. 

Ways we can encourage more experimentation:

• Provide people with stretch zones
• Work with real business challenges. Encourage a peer exploration of different options and perspectives around key business issues. It might be that you are looking for different ways to get services or products out to market or how to magnify sales.
• Explore opportunities for cross-departmental sharing with a view to learning from other’s best practices and ways of working. This cross-pollination of ideas may lead to new ways of working in your department.

What else might you do to encourage more experimentation? 

Best wishes,
Jennifer

Jennifer Britton – Potentials Realized 
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder 
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development).
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in an digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.