#1 – Clarity around purpose and outcomes. As Stephen Covey wrote, “Always start with the end in mind”. What is the outcome you are aiming for? What will it look like when success is achieved?
#2 – Leverage the different learning styles which exist. There are many different types of elements of interaction you can participate with – from more auditory listening to more hands-on kinesthetic approaches where we can incorporate annotation.
#3 – Leave time during the call for silence and reflection. Most people are moving so fast right now that there is minimal time to focus on what’s important. What are you doing to create a pause point for people to be able to catch their breath and take notes?
#4 – Make it visual. The power of visuals is often overlooked. What is the journey you want to take people on? What do you want to focus on as you move forward? What are the visual metaphors you want to capture? What else is important to note?
#5 – Leave time at the end for people to name and note their next steps. Before we know it, we are off to another call. What are you doing to ensure that people have the chance to identify and write out their next steps, even scheduling it in.? As Peter Drucker noted, “What doesn’t get scheduled, doesn’t get done.”