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Teams365 Blog

Daily tips, tools and blog posts for leaders and their teams. Daily posts since January 2014. The Teams365 blog is brought to you by Jennifer Britton, founder of Potentials Realized, and author of Effective Group Coaching and From One to Many: Best Practices for Team and Group Coaching.

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Teams365 #3184: Flashback Friday – Back to Basics: Feedback

9/23/2022

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This week in the spirit of “back to the basics” I thought it would be valuable to explore the topic of feedback. I am reaching back to an older post TEAMS365 #2388 – Back to the Basics – Feedback 
​​
Let’s take a look at what I said:
This week’s focus is feedback. Out of so many areas teams could focus on, feedback doesn’t always make it to the top of the list. We know from research (Gottman’s work and Barbara Frederickson’s work), that teams that excel are good at both giving constructive and positive feedback. 
 
In the work I do, it’s important to help teams build muscles in both areas.
 
First, constructive feedback is critical, especially if we are in a virtual and remote team and can’t see each other regularly.
 
When we provide constructive feedback, which helps people explore WHAT they can do differently or better, we want to make sure our feedback is.
 
Specific - Don’t talk in generalities. Talk about specific examples and behaviors.
 
Relevant – Make sure it’s relevant to the work they are doing.
 
Timely – Feedback four months after the fact is not useful. Be sure to provide feedback as close to the time frame as possible.
 
Two way – Trust is a reciprocal relationship and feedback requires trust. Are you inviting those you are talking with to provide feedback back to you?
 
Feedback isn’t always an easy place or things to do, and we need to make sure we do provide it regularly.
 
Consider what else is important about feedback. In Effective Virtual Conversations, I share the REVET model of feedback – you can find it in part 3 of the book.
 
While constructive feedback is needed, positive feedback is also important.
 
​Some research has found that teams which excel give 5 x positive feedback to every constructive piece.
 
What are you doing to provide feedback opportunities?
 
What are you doing as a team to give both positive and constructive feedback?
 
Best,
Jennifer
Jennifer Britton
Potentials Realized |Reconnecting Workspaces | Group Coaching Essentials 
 
Team and Leadership Development | Coaching | Retreats
Follow us on Instagram @ReconnectingWorkspaces
Phone: (416)996-8326
 
Check out my TEDx talk - Virtual, Remote and Hybrid Checklist
​
Looking to bring your workplaces back together, whether you are remote, hybrid, or face-to-face? Pick up a copy of my book, Reconnecting Workspaces, at Amazon
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Teams365 #3009 - Week in Review

3/27/2022

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That’s a wrap for Chapter 13 and our focus on feedback and performance conversations in the virtual, remote, and hybrid world.  This past week we explored the following:
 
Saturday’s Wrap-up with Chapter 13 of Reconnecting Workspaces

Friday’s Flashback The REVET Model™ of Preparing for Feedback Conversations

Thursday’s Six Teamwork Questions Around Feedback From Reconnecting Workspaces

Wednesday’s Brain Tip from Chapter 13 of Reconnecting Workspaces: How Does Feedback Trigger Us?

Tuesday’s The Six Layers of Connection in a Hybrid Work Environment

Monday’s Kick off for the Week with a Spring Start

Best wishes,
Jennifer
​Jennifer Britton
Potentials Realized |Reconnecting Workspaces | Group Coaching Essentials 
Team and Leadership Development | Coaching | Retreats
Follow us on Instagram @ReconnectingWorkspaces
Phone: (416)996-8326
 
Check out my TEDx talk
 
Looking to bring your workplaces back together, whether you are remote, hybrid, or face-to-face? Pick up a copy of my new book, Reconnecting Workspaces, at Amazon.
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Teams365 #3008 - That’s a Wrap with Chapter 13 of Reconnecting Workspaces

3/26/2022

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And just like that, another three-week cycle of Reconnecting Workspaces focus is complete. Over the last three weeks, we took a look at Chapter 13 of Reconnecting Workspaces which focuses on feedback and performance conversations in the virtual, remote, and hybrid world. What has been your biggest learning and insights from this series?

Be sure to check out some of these posts from the last three weeks:

Preparing for Feedback – the REVET Model

10 Questions to ask in a hybrid workspace
​

Gearing up for back to office work – part 1

Gearing up for back to office work – part 2

Neuroscience: How does feedback trigger us?

Planning for Spring

Enjoy,
​Jennifer
​Jennifer Britton
Potentials Realized |Reconnecting Workspaces | Group Coaching Essentials 
Team and Leadership Development | Coaching | Retreats
Follow us on Instagram @ReconnectingWorkspaces
Phone: (416)996-8326
 
Check out my TEDx talk
 
Looking to bring your workplaces back together, whether you are remote, hybrid, or face-to-face? Pick up a copy of my new book, Reconnecting Workspaces, at Amazon.
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Teams365 #3007- The REVET Model™ of Preparing for Feedback Conversations

3/25/2022

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In a physical or virtual environment, particularly one which is hybrid, it’s critical that we prepare for feedback conversations, and don’t just wing it. Feedback conversations in the remote and hybrid space are the focus of Chapter 13 of my book, Reconnecting Workspaces: Pathways to Thrive in the Virtual, Remote and Hybrid World.

I first started writing about providing feedback in the remote space back in 2017 with the publication of Effective Virtual Conversations.

The REVET model to feedback preparation™ is one I have shared many times with the teams that I have worked with over the last 18 years, as well as expanded upon in my writing.

Here’s what I shared about the REVET model back in 2020 as many people were starting to embark on their first round of feedback in the virtual space. Given that things are more complex in the hybrid world, it warrants a focus again:
This week’s Effective Virtual Conversations tip, which you can usually find under the hashtag #letstalkvirtual, is all about Team Feedback. With many teams opting to stay Working From Home for the foreseeable future, team feedback is an important loop to help teams excel.
 
What are the processes you have in place to keep team feedback moving?
 
We know that feedback is best when it’s specific (detailed about what the person did well or not well, behaviorally – via things that we can see or tangible outputs). Feedback is best when it’s regular, and as close to the event as possible. The longer between feedback and activity, the less valuable it is.
 
Feedback can be useful when we receive it from those around us – our bosses, our peers, and those we interface with on projects, or stakeholders. Who are you receiving feedback from?
 
For many years I have written about, and talked about, the REVET™ model of feedback. We want to make sure that feedback is:
  • R – What are the roles the person inhabits; what projects are they involved with? What are their goals?
    • Considering these questions helps us to make sure that feedback is relevant for the person.
  • E – Reflect on performance expectations
    • What have been the expectations set about performance? What are the key issues they are focusing on, and most likely value feedback around?
  • V - What do they value?
    • Some people value feedback delivered frequently and off the cuff. Other team members may prefer to have feedback offered in a structured fashion, or by writing, with sometime between receiving the feedback and then having the performance conversation.
  • E – Specific examples. Providing specific examples is absolutely essential for an effective performance conversation.
    • Always make sure you have specific examples which you have personally witnessed. If not, you may not be the person to provide feedback in that manner. You could facilitate the discussion with the person and those who see them every day 1-1.
  • T – Timing. What is the most appropriate time for the conversation? Is it mid-morning? Evening? Lunchtime conversation?
​
(Copyright 2020 – Jennifer Britton, VRTWL)
 
If you have a copy of Effective Virtual Conversations, you’ll also want to check out what I write about Appreciations and Acknowledgements on pages 257 – 258. It’s important to take time to pause and share appreciation with each other. This serves to boost trust, and connection, across the team. I recently have included this activity in my latest mini-course for teams – the Remote Team Builders. You can find it here.
 
What are the things you are doing to create a team feedback loop?

Enjoy the conversations,
Jennifer
​Jennifer Britton
Potentials Realized |Reconnecting Workspaces | Group Coaching Essentials 
Team and Leadership Development | Coaching | Retreats
Follow us on Instagram @ReconnectingWorkspaces
Phone: (416)996-8326
 
Check out my TEDx talk
 
Looking to bring your workplaces back together, whether you are remote, hybrid, or face-to-face? Pick up a copy of my new book, Reconnecting Workspaces, at Amazon.
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Teams365 #3006 - Six Teamwork Questions Around Feedback From Reconnecting Workspaces

3/24/2022

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Here are six questions to consider as you as a team sit down to discuss feedback and what’s important about getting the results and relationships you need in order to be successful in the virtual, remote and hybrid space:

SIX TEAMWORK QUESTIONS: DIFFICULT CONVERSATIONS

1. What’s very important about this conversation?
2. What makes it difficult?
3. What are the different perspectives at play?
4. What is the common ground between the parties?
5. What outcome do we want?
6. What’s important to consider about the other person/perspectives?

Excerpt from Chapter 13 – Reconnecting Workspaces – page 254, © Jennifer Britton, All Rights Reserved.

Enjoy the conversation!
Jennifer
​Jennifer Britton
Potentials Realized |Reconnecting Workspaces | Group Coaching Essentials 
Team and Leadership Development | Coaching | Retreats
Follow us on Instagram @ReconnectingWorkspaces
Phone: (416)996-8326
 
Check out my TEDx talk
 
Looking to bring your workplaces back together, whether you are remote, hybrid, or face-to-face? Pick up a copy of my new book, Reconnecting Workspaces, at Amazon.
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Teams365 #3005 - Brain Tip From Chapter 13 of Reconnecting Workspaces: How Does Feedback Trigger Us?

3/23/2022

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Chapter 13 of Reconnecting Workspaces focuses on feedback and other performance conversations. Today’s post is an excerpt from Chapter 13, shedding light on some of the neuroscience behind the feedback. Here’s what I wrote in Reconnecting Workspaces,
“Feedback is received by everyone in different ways. Feedback has the potential to significantly impact us and will be seen through the lens of how we see the world. One interesting model to explore is David Rock’s SCARF model.
 
Consider how feedback triggers us in terms of our own needs as it relates to:
• Status
• Certainty
• Autonomy
• Relatedness
• Fairness
 
What do you notice about how you give feedback? Is it specific, short, in the moment? Does it need to be integrated with other conversations? What can you do to create regular and ongoing conversation touch points?
 
Focus feedback on the most important items. Ask yourself, what’s urgent and important? What’s the priority?
 
As you go to prepare for feedback, ask yourself,
• When are we having the feedback conversation?
• Are we both clear on the purpose of feedback?
• What will create a good environment for the feedback conversation?
• What feedback is considered valuable by the employee around feedback?
• As the leader, what feedback is important for me to provide?
• What specific examples do I have to share?
• What can I do to remember to follow up?”
 
If you have not taken a look at my own model around preparing for feedback, the REVET model, which I originally shared in Reconnecting Workspaces, keep your eyes open for it on Friday in the Flashback post here at the Teams365 blog.

Enjoy!
​Jennifer
Jennifer Britton
Potentials Realized |Reconnecting Workspaces | Group Coaching Essentials 
Team and Leadership Development | Coaching | Retreats
Follow us on Instagram @ReconnectingWorkspaces
Phone: (416)996-8326
 
Check out my TEDx talk
 
Looking to bring your workplaces back together, whether you are remote, hybrid, or face-to-face? Pick up a copy of my new book, Reconnecting Workspaces, at Amazon.
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Teams365 #3004 - The Six Layers of Connection in a Hybrid Work Environment

3/22/2022

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Last year when I released my latest body of work, Reconnecting Workspaces: Pathways to Thrive in the Virtual, Remote and Hybrid World, many asked me why I would cover hybrid work arrangements in addition to all remote or virtual.

Today’s workspace has demonstrated to all of us how flexible working arrangements are becoming part of the way people want to work. Whether it’s due to flexibility or for health reasons, supporting members of your team.

Enjoy the conversation,
​Jennifer
​Jennifer Britton
Potentials Realized |Reconnecting Workspaces | Group Coaching Essentials 
Team and Leadership Development | Coaching | Retreats
Follow us on Instagram @ReconnectingWorkspaces
Phone: (416)996-8326
 
Check out my TEDx talk
 
Looking to bring your workplaces back together, whether you are remote, hybrid, or face-to-face? Pick up a copy of my new book, Reconnecting Workspaces, at Amazon.
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Teams365 #3003 - Kicking Off the Week With a Spring Start

3/21/2022

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Happy Monday and happy first day of spring. While many mark the end of the quarter with a reflective pause, I love to note the end of one season and the start of another. As we step into the spring of the year (or fall, depending on where you are), today is an opportunity to take stock of the last three months and plan for the three months ahead. I hope you will join me in marking today with 5-10 minutes of time to reflect on where you are, right now:

As you think about the season that is just finishing:
What were your major achievements?
What was your biggest learning?
What goals did you complete?
What projects are still in process?
On a 1-10, what’s important to note?
Which relationships were valuable and important for you?
What habits or routines supported your success?
 
As you think about the season ahead,
What are the top 3 goals you want to complete?
What habits and routines do you want to continue?
What is important to note about your focus?
What’s going to help you keep motivated?
What are you going to do to celebrate your achievements as you go?
 
Enjoy your reflection!
​Jennifer
​Jennifer Britton
Potentials Realized |Reconnecting Workspaces | Group Coaching Essentials 
Team and Leadership Development | Coaching | Retreats
Follow us on Instagram @ReconnectingWorkspaces
Phone: (416)996-8326
 
Check out my TEDx talk
 
Looking to bring your workplaces back together, whether you are remote, hybrid, or face-to-face? Pick up a copy of my new book, Reconnecting Workspaces, at Amazon.
 
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Teams365 #2995 - Week in Review

3/13/2022

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And that’s a wrap for another week! This week we jumped into Chapter 13 of Reconnecting Workspaces and explored the following:

Saturday's Weekly Journaling Prompt – Where do you need to renew?

Friday’s Team Tool Around Feedback

Thursday’s Remote and Hybrid Work Myth

Wednesday’s Principles for Hybrid Leadership

Tuesday’s Making things Visible
​
Monday’s Chapter 13 – Performance Management and Feedback in the Remote and Hybrid Space
 
What’s important about performance management for you right now?

Enjoy the rest of your weekend,
Jennifer
​
Jennifer Britton
Potentials Realized |Reconnecting Workspaces | Group Coaching Essentials 
Team and Leadership Development | Coaching | Retreats
Follow us on Instagram @ReconnectingWorkspaces
Phone: (416)996-8326
 
Check out my TEDx talk
 
Looking to bring your workplaces back together, whether you are remote, hybrid, or face-to-face? Pick up a copy of my new book, Reconnecting Workspaces, at Amazon.
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Teams365 #2994 - Weekly Journaling Prompt 182: Where Do I Need To Renew

3/12/2022

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It’s Saturday which means that it’s time for another Weekly Journaling Prompt. This week’s journaling prompts you to consider the question “Where do I need to renew?.”

​This coming week we’ll be stepping into the annual spring break for my son’s school, and it’s an opportunity to take the pace down for a few days.
 
Where do you need to renew?
What do you find renewing?
What do you yearn to do?
 
Enjoy the reflection!
Jennifer
Jennifer Britton
Potentials Realized |Reconnecting Workspaces | Group Coaching Essentials 
Team and Leadership Development | Coaching | Retreats
Follow us on Instagram @ReconnectingWorkspaces
Phone: (416)996-8326
 
Check out my TEDx talk
 
Looking to bring your workplaces back together, whether you are remote, hybrid, or face-to-face? Pick up a copy of my new book, Reconnecting Workspaces, at Amazon.
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    Jennifer Britton - Known for her writing and work in the areas of remote and virtual teamwork, leadership, team and group coaching, Jenn is the founder of Potentials Realized, and a former team leader with global organizations including the UN. She is passionate about helping teams and organizations to do their best work. Potentials Realized is a performance improvement company providing training, coaching and facilitation services. We specialize in support to virtual teams, remote work, and virtual facilitation, in addition to our award-winning coaching  and program design services.

    Visit our on-demand courses for team leaders and team members here.

    All blog posts are Copyright 2014-2022.  Jennifer Britton, All Rights Reserved.


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