Teams365 Blog - POTENTIALS REALIZED

TEAMS365 #2326 – Remote Team Development – Process Mapping

5/13/2020

As teams have settled into how to work best, it’s likely that while some tasks are getting completed, there may still be many areas which are not as effective. These may be tasks that aren’t getting completed as planned, things that are getting backlogged on a regular basis, or tasks where there is confusion as to who needs to do what.

One area which can be of benefit for teams to explore is the topic of process mapping. Process mapping is a visual way of mapping out what needs to get done, when, and by who.

If you were to meet in person, process mapping would have us map out the different tasks and activities, who needed to do them and when. An easy way to do this is by using post-its and having people identify what the activities are, then listing them out, and assigning task responsibilities and also timelines.

If you are doing this in the virtual space, you can also make sure that you share a whiteboard and have the team discuss and complete the different steps needed. I’ve taken a screenshot here of a task that was created around a report.

Note who needs to do what as well as the timelines required, plus the flow. This was made on zoom whiteboard using annotation.

While this may not be comprehensive it does help to identify resourcing, timelines, and where there may be gaps.

What do you notice?

How might this support you and your work and projects right now?

Enjoy!
Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders | Remote Pathways Podcast
Team and Leadership Development | Coaching | Everything DiSC
Phone (416)996-8326

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tEAMS365 #2143 – Creating Focus in The Last Mile of The Year

11/12/2019

From the time we get out of bed to the time we turn off the light, we are faced with a slew of decisions which need to be made every day.

Creating enhanced focus in the last six weeks of the year (what is often referred to as the “last mile”) can help a team, and organization, soar through the last part of the year, rather than frantically work to the end. This has been a focus of three of the annual coaching groups I host - The Learning Lab and Design Studio, the Coaching Biz Growth Lab, and the Teams365 Leadership Lab

Today’s post gets you thinking about several areas you may have some level of control over:

#1 – Decide and communicate what the key priorities are for the end of the year. What is an absolute MUST complete? What can be let go of (if anything) in order to make sure this can be completed.

#2 – Weed out the elements of work which are distractions and/or not adding value. This may be part of a wider discussion and review of your results for the year/decade. In the bigger picture, what could be let go of, in service to the work that really needs to get done?

#3 – Consider who is best tasked to do the work. There is often a fallacy that “everyone needs to be involved” or everyone needs to collaborate. We don’t want to collaborate for collaborations sake. Who is best suited to run with which tasks? Does everyone involved understand the timelines and contingencies (i.e. what needs to get completed first, next etc.?).

#4 – Consider questions around AMPLIFICATION and/or x ing your work (as in 10xing). What’s going to help to ensure success? What will that take?

#5 – Where has scope creep occurred? It’s inevitable that projects expand during their life cycle. Sometimes they expand too much. Where has scope creep occurred and what needs to be brought back into focus? Is there need for an extension or a part 2 of the projects you are working on?

#6 – Where can digital distractions be minimized? Recently, I shared a post on digital distractions – Teams365 #1933. Read it here. What are those distractions and where can these be minimized?

What’s going to help you thrive through the last part of the year?

Wishing you the best,
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success focusing on the Remote Space
Author of Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
For those looking for tips, tools and ideas about remote work and support for your remote teams, be sure to check out these tags and resources.
Coming soon - the Remote Pathways™ Podcast

#TEAMS365 #2034 - Flashback Friday - New Leader Assumptions to Reframe

7/26/2019

July and August is a popular month for new leaders to assume their posts. With this in mind, I thought it would be useful to take a look back to a great post geared for new team leaders entitled “Five Leadership Assumptions for New Leaders to Reframe”.

Here’s what I wrote back in this 2016 post:

As a new leader there are a number of assumptions you can make which can lead to a lot of problems and/or headaches for you and your team. Here they are in random order.

Assumption #1 - Everyone needs and wants the same type of support.
In fact, every team member will have their own strengths, styles and personalities. Take time at the start to learn who each person is and how they want to be supported. Areas such as how they want to be communicated with can vary tremendously from team member to team member.

If we don’t bust this assumption chances are many of your team members will not connect with you. Trying to support everyone in the same fashion can also lead to lower levels of engagement and trust.

Assumption #2 - I need to do everything myself.
As a leader delegation is key. It’s important that we empower the team to do their work. Micro-monitoring is more important than micro-managing. While delegation is often considered an art form, mastering this skill early on can mean the difference between flow and overwhelm. For more tips on delegation, view this recent Linked In Pulse post I shared a few weeks ago on Delegation.

Assumption #3 - I always need to say yes .
From boundaries with your time, to learning to say NO (diplomatically to your boss and team) creating boundaries is a key skill for team leaders. As someone who leads from the middle - supporting those above and below you - being able to say no tactfully is an important skill to master as are the skills of negotiation. If it's impossible to say NO you may need to say "I can do this, but it will mean I can't do that. What do recommend as the primary focus?".

Assumption #4 - This is going to be easy.
As a leader we need to often make the hard calls and difficult decisions. Some naively step into leadership thinking that it will be a bigger pay cheque and similar work. Not quite. While things won't always be easy, the learning curve does slow down. Your first leadership role may present you wit the steepest learning curve. For those that enjoy challenge, successive leadership roles will usually provide additional challenge in different ways.

Rather than feeling like leadership is going to be hard, what's another perspective you can step into around that?

Assumption #5 - You are going to be just like the other person who filled the role.
Leaders can benefit from busting this assumption early on. As a new leader you'll be bringing referent skills, experiences and a different personality to the table. Make your work life easier by not putting on additional pressure trying to be just like the "other leader". Reminding your team and your boss and stakeholders about your unique strengths can create a win-win for all involved.

What other assumptions do you notice you are holding around leadership? What needs to be reframed?

You can read the original post here.

Enjoy your weekend,
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.

#TEAMS365 #2024 – Simplification

7/16/2019

This week’s theme is emerging to be “simplification”. In yesterday’s post I shared several strategies to simplify your virtual conversations.

Simplification is also a useful strategy in a context where disruption, change and distraction is prevalent. The cost of these things on productivity, and cognitive load is high.

Simplification in work can look like a number of things. Consider the work of Jane a project manager. To her simplification might include:

Dedicating blocks of the day (i.e. the first few hours of each day or all day Tuesday) to certain projects and/or tasks
Delegating tasks that are not essential during critical phases of the project
Creating a series of templates for reporting and/or tasks which need reporting regularly
Batching other “unlike” tasks to certain times of the day when she can move quickly from task to task, without feeling like it is getting in the way of deeper work

Other team members might include these items on their list of simplification:

Unsubscribing from lists that are not of interest anymore
Dedicating certain blocks of time to social media
Dedicating a certain day of the week to a focus on certain tasks – i.e. professional development or networking

During times of change, consistency also plays an important role. This can include consistency of message, consistency of touchpoints, and consistency of focus.

Consistency of message can include reinforcing key messages in several channels - so sharing something in a team meeting, then following up a day or two later with an email, and also reinforcing in a 1-1 conversation.

Consistency of touchpoints can involve letting people know that each month you’ll be scheduling a 1-1 with them for 30 minutes. This can help to get people into the regular routine of meeting and noting their key issues of discussion.

Consistency of focus is not always easy to achieve. This might involve helping the team focus in on certain key tasks, while minimizing others until the bigger projects are completed. It could also involve dedicating certain team members to certain projects, and having other team members focus on a different, unrelated task.

What are that things you can do to create more simplification and consistency in your work?

Best wishes,
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.

#TEAMS365 #2022 Sunday Review

7/14/2019

Given that it’s Sunday, let’s take a look back at this week’s posts.

Friday, I shared a link to Delegation – The Dreaded D Word.
Thursday, we explored the Is/Is Not framework.
Wednesday, we focused on Renewal.
Tuesday, we focused on possible creative summer projects.
Monday’s Effective Virtual Conversations post focused on Goal Setting.

If you are interested in personal productivity issues, take a look over at the PlanDoTrack blog and take a look at the Weekly Planning Hack. I’ve done more than 20 in the series, which cover short things you can focus on to move the needle with your productivity. Past Weekly Planning Hacks have covered topics including Time Tracking, different apps you may want to use, and more.

Best wishes,
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.

#TEAMS365 #2020 Flashback Friday #391 – The Dreaded D Word – Delegation

7/12/2019

This week I reach back to the topic of Delegation. One area which is critical for focus is being able to identify tasks to delegate, and when delegating how to support the process.

For this week’s Flashback Friday, we explore Teams365 #391 which has links to other areas.

Here’s what I wrote:

One area both new and experienced team leaders struggle with is in the area of Delegation. How do you find delegation as a skill set and practice yourself?

If you are one of the many leaders who struggle with this area then this week's focus on delegation is for you. You may already find yourself with way too many things on your plate, and not enough time to do it.

To get a handle on what might be "delegation material" schedule the following 10-15 minute activity:

1. Pull out your current to do list, along with your accountabilities for the next quarter.
2. With these in mind, take a look at the current key priorities. These may be shaped by KPIs (Key Performance Indicators), Team Goals or any other Organizational Goals which are priority this quarter (or year).
3. What are the tasks that only you can accomplish?
4. What are the tasks that you need to be involved with, but can be supported by others?
5. What are the tasks that you really need support from others to accomplish (i.e specialized skills may be needed, due to complexity etc)?
6. What are the tasks on your list that really need to be completely handed off - who can do them? What support and direction do they need?
7. With these items off your plate, how much more time will you have?

Once you have gotten a line of sight on the tasks which need to be handed off, we can then start exploring how to do this. We'll be looking at tips for that this week, and you may also want to refer back to other posts I've written on delegation namely
Teams365 #90 - Delegation Tips which you can read here OR
Teams365 #315: Leadership a - z - D is for delegation which you can read here

What are the tasks which you need to delegate this year?

Best
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.

#TEAMS365 #2006 Flashback Friday: Tools for your Toolkit – Leaders and Business Owners

6/28/2019

This week as part of the Flashback Friday we are getting into the landscape of tools for business owners and leaders. Whether we lead a team, or run our own show, honing certain skills can help to accelerate our success.

I wanted to take us back to Teams365 #1540: Tools for Your Toolkit – Leaders and Business owners.

Here’s what I wrote:

Much of my work as a coach and consultant with leaders and teams revolves around support to leaders and business owners. One area we regularly return to is our toolbox or those resources we have at our disposal. Many of these we acquire from our own experiences, as well as the valuable networks of mentors and peers we belong to. This week we'll be focusing on several of the different tools which can be useful in our toolkit. Some of the tools you will want to make sure you have on hand are:

#1 - Tools for Virtual Conversations - Check out yesterday's Effective Virtual Conversations tip #36 (Teams365 #1539) where I mention five different tools you'll want to make sure you master for more engaged, memorable conversations in the virtual space.

#2 - Tools for Decision Making - Check out this audio post #Teams365 #495 where I cover two tools for decision making

#3 - Tools for Delegation - Delegation is one of the most challenging areas for team leaders and business owners. As our work evolves it can often feel difficult to pass projects off to others. Check out my past post #391 on The Dreaded D Word - Delegation, where I share with you a quick activity to undertake to identify some of the areas you could delegate

#4 - Problem Solving Tools - Check out this short audio posts on 3 tools for problem solving in Teams365 #488 here.

#5 - Planning Tools - Without a clear vision, and a plan to execute, our efforts may become unfocused. Drucker wrote "what doesn't get measured, doesn't get done". What are the planning tools you refer to regularly? Whether we are undertaking a SWOT, or a strategic Issues mapping activity, or building in regular pause points to take stock of where we are, planning is critical for success. Check out the multiple posts on planning here.

#6 - Conflict Resolution Tools - Conflict is inevitable in teams, especially given that most teams which excel are highly diverse. Learning to work across differences, and adjust our styles is part and parcel of collaboration and conflict resolution. Check out Teams365 #1196 for my post on Navigating Conflict in Teams.

#7 - Collaboration Tools - Going hand in hand with conflict is collaboration. Having a toolkit of resources to help you incorporate different ideas and perspectives, unearth assumptions, and leverage the best of a team is critical for teams and businesses today. I've written multiple posts on collaboration in the past, from partnering to ingredients for collaboration

#8 - Coaching Tools - The final tool-set I would add is that of coaching tools. Coaching encompasses listening, questioning and helping others create their own solutions. In today's ever changing VUCA world, coaching is playing an even more important role. This is a focus of the bulk of my work with clients. What can you do to boost your peer coaching skills, or developing these skills in your team? Check out past posts on coaching here.

I hope that you will take a few minutes today to take note of the tools you are already have in your toolkit, and those you want to develop this year. What are the skills which will help you take your business or your team to the next level?

Best wishes,
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.

#TEAMS365 #1957 – #FLASHBACKFRIDAY: A - Z of Team Development Activities

5/10/2019

With our focus this month on teamwork in uncertainty, my guess is that many of you are thinking about the questions “Practically, what are some things that I can do to support my team through uncertainty?” OR “What can we do to address these topics?”

This week’s FlashbackFriday post takes us back to Teams365 #1657 when I hosted a series around the A- Z of Team Development Activities. As leaders (and team members) it is important to have a variety of ideas and tools available to facilitate the conversations needed for teams to excel.
You can read the original post here.

Here’s what I wrote:

“This month’s focus is on team development. The summer months may be one of the only times when people have an opportunity to focus in on what’s needed for their team. Over the next few weeks, I’ll be doing a quick A through Z of possibilities for team development activities, whether you are supporting a virtual team, intact team or project team. Over the last five years I’ve written about a lot of these different areas and I’ll include links to the original posts for you to check out:

A – Assumptions, Acknowledgements, Action and Accountability

Take a step back to one of the first A through Z series I did back in 2014 on Leadership. Read the Leadership A – Z around A for Action and Accountability here.

B – Barriers, Beliefs, Behaviors, Boundaries, Brevity, Bottom lining, Beauty, Better, and Best

Check out Teams365 #427 where I explore 6 Leadership Questions for B here.

Check out Teams365 #309 for additional focus areas around B – Check it out here.

C – Culture, Communication, Conversation, Change, Collaboration

Check out these six leadership questions around C here.

Virtual and Remote Leadership – C is for Communication. Read it here.

Check out the Leadership Myth – Change is Easy here.

D – Delegation, Decisions, Direct, Difficult Conversations

Check out Teams365 #315 on D is for Delegation. Read it here.

Check out Teams365 #431 - Six Leadership Questions a day - read it here.

And finally: Virtual and Remote Team Leadership - read it here.

As you consider the A-D of your team right now, what are focus areas the team could work around? Highlight 4-5 key areas you’d like to have conversation or a focus around in the coming weeks.”

Consider what type of conversations you want to have.

With best wishes,
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development).
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in an digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.

#TEAMS365 #1943 – Friday April 26: Flashback Friday – Roles in the team

4/26/2019

This week’s Flashback Friday brings us back to the topic of roles in a team. One area that doesn’t always get explored but can create a number of challenges is team roles.

Here’s what I wrote about Team Roles in Teams365 #1527:

“An important part of the team building process is exploring and clarifying team roles. There are several great frameworks by researchers around the different roles team members play. For example, you may want to explore the writings and frameworks of Belbin.

In my work as a team coach I like to build on the knowledge of the team itself, getting them to generate their own framework, and naming the different roles they play in their team. It’s common to hear terms like: Project Coordinator, Social Conveyor, Initiator, Implementer, Fact Checker, Devil’s Advocate. Each role serves a valuable purpose.

What are the roles which exist in your team?

Why is this topic important?

Exploring team roles is important for a variety of reasons. First, conflict often emerges when teams do not have clarity on their roles as a team.

Next, role overlap may lead to duplication, and role division may lead to huge gaps that exist.

Another layer which is extremely important as a team is to ensure that others understand what roles you inhabit, and what is enjoyable or not. It’s also important to remember that members of a group can get into “role fatigue” when they have to inhabit that role for a long time. The writing of Marita Fridjohn and Ann Rod explores this topic, along with other many useful team topics.

Here are some questions to prompt a discussion you can undertake as a team:

What are the roles which exist within the team?
Who inhabits the different roles?
What is the greatest value that role serves for this team?
How might that role get over-magnified or over-inhabited?
What roles need to be clarified for the team?
What roles are missing? What’s needed?
Which roles are overlapping? What impact does this have?"

I hope that you will spend some time this week exploring these questions as a team, along with the questions of:

What role fatigue is happening?
What roles are no longer serving others?

Enjoy your conversations,
Jennifer

Jennifer Britton – Potentials Realized
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2018) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder
Now available – PlanDoTrack Workbook and Planner - Order a copy today on Amazon
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development).
Check out the new 19 Tips for Productivity On-Demand Course. If this is your year to get things moving, check it out now. Join Jenn for bi-weekly live group calls until July. $129 US. Learn more and enroll here.

#TEAMS365 #1882 – PlanDoTrack Video Montage #11

2/24/2019

We are back at week 11 of the #90DaysPlanDoTrack series of video posts. These weekly montage videos are a compilation of the different weeks of the Instagram series I have hosted over at the CoachingBizBuilder feed.

Daily posts are geared to get you thinking about, and taking action on, your business. As I write in PlanDoTrack – Daily Steps + Consistent Action = Momentum.

Take a look at this week’s compilation video and see what questions are important for you to note. What's important to take action on?

Enjoy!
Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders
Team and Leadership Development | Coaching | Retreats
Follow us on Twitter @Teams365
Connect on Instagram for the 90DaysPlanDoTrack Posts
Phone: (416)996-8326
Check out the new 19 Tips for Productivity On-Demand Course. If this is your year to get things moving, check it out now. Join Jenn for bi-weekly live group calls until July. $129 US. Learn more and enroll here.