As we kick off this week, we get to explore Effective Virtual Conversations Tip #115 – Virtual Icebreakers. Whether we are leading a webinar or a group coaching call, it can be important to do a number of things in launching a call –

1. Connect people quickly to the topic
2. Connect people quickly to each other
3. Help people see the common ground amongst themselves

A good icebreaker will do all three of these things.

#1 - First, we want to connect people quickly to the topic. This is usually referred to as the WIIFM or WHAT’s In IT For ME? This helps to create focus and avoids the multi-tasking mindset that can slip in.
Questions could involve:

• What’s your biggest opportunity around __ (insert topic)?
• What’s important about ___ (insert topic)?

#2 – Connecting people to each other
Connecting people quickly to each other helps establish trust and safety across the group. Depending on the context it will also be an important part of the process of learning and discussion after the event.
Questions might include:

• What is an example you have around ____ (insert topic)?
• What is one resource you would like to recommend to each other?

#3 – Common Ground
Helping people see the common ground or connections across their work is also important in a virtual setting. Even if we think we are varied, in fact, we may be more similar than we think.

Ways to find common ground:

• Asking the group – What do you notice about the areas of commonality which exist across the group?
• You could put up a photo on the screen and ask to have people share what they see.
• You could have people map themselves along a continuum - for example, on a scale of 1-10, where do you see yourself?
• You could also poll people for their input.

​For more resources on this please check out Chapter 7 of Effective Virtual Conversations OR pick up a copy of the 20 Focus Areas for Virtual and Remote Team Development – pick up a copy here.

Enjoy your exploration!
Jennifer

Jennifer Britton – Potentials Realized 
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder 
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.
For those looking for tips, tools and ideas about remote work and support for your remote teams, be sure to check out these tags and resources. ​

Mentoring is one of the several learning and growth modalities which is getting more attention. No surprise, virtual mentoring is also getting more attention as well.
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Key things to keep in mind when mentoring virtually:

• Just like an in-person meeting, keep to commitments. Watch for the slippery slope of cancellations. Like in person meetings, keep to time as well.
• Use technology to your advantage – Where possible, use streaming services so you can see each other. This helps to boost connection and avoid misunderstandings. approximately 55% of our message is conveyed by body language which is lost when we are only on the phone. Can you host your zoom calls on skype or zoom so you can see each other?
  
• Have an agenda, or an anchoring theme for the meeting. This can keep you on task and focus. Some common themes mentoring partners may want to explore are:
  • Work-life
  • Important pivot points
  • Networking and building relationships
  • Moving career forward
  • Trends in your industry
• Set some success criterion – What is the end result you are aiming for? What will make the meeting successful? 
• Build in feedback loops - Make sure you check in regularly around this.
• Make changes as you go- Plans for conversations should be fluid, and revisited regularly. Many mentoring conversations find that it's useful to have a focus or anchoring theme with each of their mentoring conversations. Given the pace of change today, it shouldn't be so fixed that conversations are no longer relevant. Discuss how you will be able to create an adjustable plan together.

Mentoring can be a critical part of any professional's development journey for employees and entrepreneurs. How can you incorporate it into your professional development?
 
Best wishes, 
​Jennifer

Jennifer Britton – Potentials Realized 
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder 
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.
For those looking for tips, tools and ideas about remote work and support for your remote teams, be sure to check out these tags and resources. ​

As more people and organizations turn to remote work conditions, it’s important that we also are aware of some of the pitfalls. This month, I’m taking a look at things that will help and hinder your remote work experience.

Today’s post covers 4 remote work pitfalls:

#1 I can do it all by myself - Remote work does not mean operating in a vacuum. In fact, collaboration skills are needed at a higher level by remote workers. Take time to consider WHO you need to collaborate with regularly and make a point of setting up meetings and/or work sessions.

#2 Unclear expectations - Creating shared expectations are the key to remote work success. This needs to be co-created or created together. Expectations may revolve around large and small issues including:

• Hours of work
• Level of connection with the office, the team, etc.
• Device use – personal and work
• Security and confidentiality around files, and materials
• Boundaries

What are the expectations you need to clarity more fully?
 
#3 Thinking it can all be remote - When I was a remote team leader, one of the best investments for my team was an annual face to face meeting. I supported professionals across multiple countries, and while there was an expense involved, brining people together once a year or every 18 months for a mutli-day working set of meetings was invaluable. The team appreciated the investment and we made use of every moment from dusk to dawn in formal and informal team activities. The investment paid off immensely and was not difficult to organize given the high level of engagement of the team.
 
#4 Micro-managing, not micro-monitoring - One of the greatest pitfalls is trying to “control” or micro-manage a remote team. High levels of trust are required in the remote work space. As a former colleague of mine, Doug, used to say “always micro-monitor, not micro-manage”.

Micro-monitoring means that you keep an eye on the end result, but you let people do their work in the best way they can.

What does micro-monitoring mean in your context? How can that help you as a team have the space and means to excel?

Enjoy your conversation,
Jennifer

Jennifer Britton – Potentials Realized 
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder 
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.
For those looking for tips, tools and ideas about remote work and support for your remote teams, be sure to check out these tags and resources. ​

This week’s Monday Effective Virtual Conversations tip gets you to consider the virtual facilitation skill area of questions. A foundational area, the use of a powerful question can shift a virtual meeting from a one-way black hole of silence, to an engaged conversation.
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A couple of things to keep in mind when integrating questions into your next virtual meeting:

1. Keep your questions short. When questions are too long, we don’t understand them. Aim for 5-7 words in a question.
2. Ask one question at a time. If you ask more than one question, the listener will first need to figure out what question they have to answer first. In a group context, this will likely lead to people getting off on different tangents, as people will hear different questions first.
3. Be clear on when you want to ask open-ended questions, which solicit an invite to expand, or when you want simply a yes/no answer.
4. Use different ways to get people’s response. Depending on the technology you are using, you may be able to share comments verbally, as well as by chat, and sometimes by annotation.
5. Avoid starting questions with WHY unless trust levels are very high! “Why” questions tend to put people on the defensive. “What” questions tend to be the most open-ended. “How” questions will invite people into thinking about process.For more on the art of questioning in the virtual space, along with a series of questions you might use, check out the Skills in Focus Chapter in my book, Effective Virtual Conversations.

What are some of your favorites? Share with us using the comments below.
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And to leave you off with one of my favorite closing questions – What are you going to do to put this in practice in the next 24 hours?

Enjoy!
Jennifer

Jennifer Britton – Potentials Realized 
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder 
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.
For those looking for tips, tools and ideas about remote work and support for your remote teams, be sure to check out these tags and resources. ​

This month’s theme here at the blog is all about becoming more fluid as a remote worker. This is one area which is critical. As someone who has offered training in virtual facilitation for several years, I’ve noticed that more professionals are equipping themselves in these skills. I go into greater detail around two dozen skills which masterful virtual facilitators employ in my 2017 book – Effective Virtual Conversations.
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In this week’s FlashbackFriday I thought it would be interesting to take a look back at an earlier article I wrote entitled “7 Keys for Virtual Facilitation”. Think about how these items can support you in your work this season:

Seven Keys for Powerful Virtual Facilitation - Jennifer Britton

From Webinars, to virtual meetings which bring together teams scattered across a country or the globe, virtual facilitation skills are increasingly becoming an important skill set for leaders and team members alike. Chances are you have recently participated as part of a virtual meeting that was less than optimal.

This article explores seven keys for powerful virtual meetings. These seven quick items used together can be very effective in amping up your next virtual event success.

1. Engagement is key - Helping group members connect regularly with the WIIFM (What's in it for me) and engaging them in the dialogue is almost more important than it is in the in-person realm.  Competition with emails and your desktop is often the reality. Keep pace moving, encourage reflection and dialogue and take the pulse regularly to see where people are at.

2. Connection is the foundation - While you might not be able to see each other feeling connected with others is an important foundation for virtual meeting success, particularly if these meetings will continue for some time.

3. Trust is critical - Just as in the in-person environment, trust is critical. Given that we don't have the regular touch-points where we can be "seen" building trust in the virtual environment can be even more pointed. Consider how you are building your reputation and ask what others think of you.

4. Good design - Good design is especially important in the virtual domain. Consider what the overall blocks of the meeting or event are and how they fit together or are sequenced. More focus on process rater than less can be of benefit in the virtual domain. What are the design elements which will support the most effective virtual event? Consider breakouts, polls, use of a whiteboard, keeping it simple if technology is going to be a hindrance.

5. Leverage technology - Use the technology you have available and which is accessible to all. I often go to the "lowest common denominator" so we are not creating any new divisions based on technology available. If you can use more interactive supports such as breakouts to engage everyone, use them. Consider what support will help you - for example, have a co-facilitator who can set up breakouts while you are facilitating. Don't try to do it all alone!

6. Visuals are an important boost - Having a virtual anchor point, even on a phone call is important in the virtual realm. visuals can create a focus, and grounding point. If you are only meeting by phone consider sending out a one-pager prior to the call for meeting participants to download, print and use. Make sure they are provided this well enough n advance of the call.

7. Be nimble as a facilitator - Being flexible as a facilitator in the virtual realm is essential. Expect technology to happen because it will. Have a number of "back ups" available which you can draw upon. Think through the various scenarios which may happen and how you will deal with them.

What other tips would you suggest to others who are starting out with virtual facilitator? Please feel free to comment below.
 
Enjoy!
Jennifer

Jennifer Britton – Potentials Realized 
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with Season 2 of the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder 
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.
For those looking for tips, tools and ideas about remote work and support for your remote teams, be sure to check out these tags and resources. ​

Today is “back to work” day for many professionals. With Labor Day just behind us, it’s time to get back to the regular routine. For some of you, you may be doing more remote work. As someone who has run a virtual business for more than 15 years and supported virtual and remote teams for a decade-plus before than, remote work has been the backdrop of my career. It’s getting more attention these days as organizations are looking to reduce their footprint, and as employees are requesting more freedom.

So, how do we make remote work, work? There are of course some significant differences – including future immediate disruptions, less time spent with colleagues and the autonomy of working on projects.

This month here at the Teams365 blog, we’ll continue exploring different areas and parts of the remote work space. If this is a topic you are interested in, be sure to check out these other remote posts.

In today’s post I wanted to share four things to keep an eye on when you are working remote:

#1 – Create a dedicated work space. Having a dedicated work space, which doesn’t take over the entire house is critical. It’s often a fine balance between having space to focus, and a place to put away (or close the door). Be sure to make it effective, quiet and well lit. Dollar stores can be a great place to pick up the office supplies you need in order to get started, and bins and plastic boxes can keep things corralled. Is there a closet you can dedicate some space in for filing materials needed? What about noise and privacy? Security for your files? Does anything need to be updated in your homeowner’s insurance policy to reflect your new work space?

#2 – Make a point to establish routine that will get you moving and in connection with others. Isolation is one of the more common challenges for remote workers. This is where establishing a routine to “get you out of the office” on a regular basis can be of benefit. Maybe you want to take part in a lunchtime exercise class (I swim 3-4 times a week) or maybe you want to tap into breakfast meetings held in your community. Consider the things that will get you connecting with others – in the in person and virtual space.

#3 – Consider your rhythms. We each have a different rhythm for work. Recent studies are showing that remote workers can be more productive than their counterparts in offices. Some of this may be due to the flexibility of working WHEN you want. I also often recommend to organizations to consider a set of “core hours” where everyone (or a majority) of people are available. This allows for meetings to be called where most people can attend, and it also provides for additional windows for work to get done. Maybe core hours are 10 – 1 pm PT/1 – 4 pm ET every day or 10- 1 pm ET/7 – 10 am PT or some other time frame.

As a professional, when are you at your prime? What will help you get your best work done?

#4 – Create boundaries. As I wrote in last week’s post, boundaries are critical for remote work success. It’s easy to find yourself pulled in many directions, especially if you are part of multiple matrix teams. What are the boundaries what are important for you? (Consider time worked, time available outside or normal hours, etc.) Consider what you need to do to communicate these clearly to others you interface with.

Enjoy!
​Jennifer

Jennifer Britton – Potentials Realized 
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder 
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development.
Pick up a copy of Volume 1 of the Weekly Journaling Prompts in a digital format. Print it out and take it with you for some inspiration and writing on the go! Available at the Potentials Realized Store.
For those looking for tips, tools and ideas about remote work and support for your remote teams, be sure to check out these tags and resources. 

A tipping point around remote work seems to be starting to occur - with more and more organizations realizing that a key part of the talent equation is more flexible working arrangements. With large and small companies embracing remote work arrangements, we are seeing very compelling research and data around how remote work can support employee engagement and productivity. Read about what Craig Thornton of Telus shared recently about how remote work benefits both employer and employee.

This was a focus of my 2017 writing in my book Effective Virtual Conversations and continues to be a significant part of the work I am focusing on with teams and organizations today.

As someone who has supported remote workers and teams for several decades now, it’s great to see the tide turn again back to putting the flexibility in workers’ hands.

Today’s post and tomorrow’s post will explore what organizations and teams will want to do in setting themselves up for remote work success this fall.
Today’s post looks at it from the macro, organizational level. Tomorrow’s post will look at it from the employee’s perspective.
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Four things organizations will want to ensure they do are:

1. Specify expectations around work output and quality – What gets measured in any work space should be the work output. Unfortunately, what often gets equated with success is how much time goes into making something happen. In the remote space, the success unit is OUTPUT.

Therefore, consider questions such as: What will success look like with work output for each employee? What are the expectations in terms of work, use of materials, security etc.

2. Provide connection with the office and other team members. Collaboration is just as important – and sometimes even more so – in the remote space. Be sure to spend time focusing in on orienting people across the organization and provide virtual events so people can get together. Invest in remote team development.How are you connecting people formally and informally?

Beyond meetings, are there virtual events people can join – lunch and learns; co-working opportunities etc?

3. Adopt the mantra that “out of sight does not mean out of mind”. One of the pitfalls to the transition to a remote work environment is that people can feel that they are not connected. Out of sight does not mean out of mind. Look at how you communicate and value connection and teamwork. Think about how communication and meetings can become more intentional and focused. Think about how you are bringing people together and connecting them with the communication which is needed.

4. Provide the tools and resources to make this happen – The transition to working remote arrangements takes time. It also requires a mind shift in many instances. What tools and resources are needed? What changes in the way you work is required?

For more tips on working remote be sure to check out my 2017 book Effective Virtual Conversations. Part 1 focuses on the ecosystem of the virtual space where conversations take place (from education to coaching to teams), Part 2 explores HOW you can work more effectively (meetings, program design etc), and Part 3 focuses on virtual leadership, and virtual teams in the remote space.

Best wishes,
​Jennifer

This week’s Effective Virtual Conversations tip gets you to think about how you can “prime” people for success BEFORE a virtual call. Is there something you can have people watch, read or do, so that they are ready to have the conversation?

Several ideas for pre-work could include:

• Having people take a self-assessment such as StrengthsFinder if you are working on a topic such as strengths. Have them complete the assessment prior to the conversation so you can start the conversation there.
• Have them review a reading on strengths
• Create a video around strengths

What are the things which will set people up for a good conversation?

Enjoy!
​Jennifer

​Welcome to August and a focus on the Foundations of Virtual Teamwork and Leadership. This month we’re going back to the basics, given that we are only a month away from what often is termed the “second new year” - September.
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September often signals “all hands-on deck”, when our teams and leaders need to be ready to run. With this in mind, this month we are returning to the foundations of work today. We’ll be exploring topics around these Teamwork Foundations:

• Planning
• Minimizing Distractions
• Four Neuroscience Ideas that can help your team accelerate
• Meeting Management 101
• Powerful Presentations
• Planning for Team Events
• Boosting your mentoring and coaching conversations
• 10 Questions to ask when selecting your mentor 
• Creating Accountability Partners

I hope that you will enjoy the posts!

A reminder to take a look back at yesterday’s post on the monthly round up and planning for the month of August, if you haven’t seen it yet. Check it out here. 

Best,
​Jennifer

​This week’s Effective Virtual Conversation Tip is something I say regularly to the coaches and facilitators I work with in train-the-trainer programs. Simply put it’s “Keep it simple. The complexity is with the group.”.

Keeping things simple in the virtual space might involve things such as:

• Making sure our questions are crisp and clear
• Only asking one question at a time
• Asking the group to discuss only one question at a time
• Making sure we allocate enough time
• Focusing only on one theme or focus area each call
• Simplifying instructions
• Leaving space and time for questions that might emerge
• Using a graphic instead of a lot of text
• Using a metaphor to describe something more complex
• Being sure to reinforce what we are saying with something written

 
What can “keeping things simple” look like in your virtual conversations?

Best wishes,
Jennifer