The work of Carol Dweck has gained attention in recent years. Her research shows that there are behaviors which shift leadership and teamwork “above and below the waterline” (reference the Iceberg). We are naturally hardwired for the amygdala hijack, where we want to either flee, fight, or freeze when facing a threat. Threats in the virtual space can be activated by not feeling sure, as well as by feeling that people are threatening you or your ideas. When trust levels are higher, an oppositional comment may not be perceived as a threat. Building trust and safety helps to minimize the impact of the amygdala hijack.
(Excerpt: Reconnecting Workspaces: Jennifer Britton, 2021)
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