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Teams365 Blog

Daily tips, tools and blog posts for leaders and their teams. Daily posts since January 2014. The Teams365 blog is brought to you by Jennifer Britton, founder of Potentials Realized, and author of Effective Group Coaching and From One to Many: Best Practices for Team and Group Coaching.

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#Teams365 #1400: Milestone and Month End REview

10/31/2017

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It's time to celebrate another century milestone - my 1400th post. I realized the other day that in a few months we'll be stepping into the fifth year of the blog. Time really does fly and it's incredible to think of how this has become part of my weekly routine.  Stay tuned as we move into 2018 for some new weekly columns to compliment the weekly Team Building Tips (Thursdays), FlashbackFridays (Fridays), and Monday's Virtual Facilitation Tips.

In case you are just finding us now - which people do every day - here's what I've been writing about in the last 100 posts (Teams365 #1300 to #1399):

Leadership Practices such as meetings, relationship building, feedback. Check out the different Leadership Practices posts here.

Getting to Know Your Team  - Questions to Spark Conversation as part of your team. Check them out here.

20 Focus Areas and Activities for virtual and remote teams - check out these activities you can undertake with your team (even if they aren't virtual or remote you'll find them useful). You'll find them here, and keep posted throughout the rest of the year as I cover the remaining ten posts on this topic. These posts come out on Tuesday and Wednesday of the week. View the 20 Virtual and Remote Team Activities here.

The Sunday Teams365 videos which translate past blog posts into video - recent videos have included Global Leadership, 4 Team Building Myths,  or our most recent this past weekend on Virtual Team Leadership.

You can always use the search function (in the upper right corner) to find blog posts related to any topic).

There's many more posts to come and I look forward to your comments about how you have found the blog useful and requests for new topics.  Please take me a moment and send an email here.

______________________________________________________________________________________

Today is the last day of the month, and as you step into the month of November I hope that you will take a moment to take stock of the past month and plan for the month ahead. Carve out a few minutes today to capture your reflections and take notes on the following:

Looking back to October:
1. What key goals did you, and the team, achieve?
2. What helped you be successful?
3. What worked really well? What didn't?
4. What changes do you want to make?
5. What were the key relationships that helped you be successful?

Looking to November:

1. What are your key goals and projects this month?
2. What do you want to focus on?
3. What do you want to say no to?
4. Where is it important to place attention this month?
5. What really needs attention so it will get completed before year-end?
6. What are the key conversations you need to have?
7. What do you need to focus on for yourself, outside of work?
8. What do you want to build in time for?
9. What else?


With best wishes,
Jennifer


Jennifer Britton
Potentials Realized | Coaching Team Leaders
Team and Leadership Development | Coaching | Retreats.
Follow us on Twitter @Teams365

Phone: (416)996-8326

​Looking to enhance your virtual conversations - Conference calls? Webinars? Virtual coaching work? Pick up a copy of my new book, Effective Virtual Conversations, at Amazon. You can also purchase a copy direct from our site, signed by me! Chapter 7 goes into many more activities for you to undertake with virtual and remote teams.
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#TEams365 #1399: Effective Virtual Conversation Tip #19: Leadership Needs to Change...

10/30/2017

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As I write on page 327 of Effective Virtual Conversations, "Leadership needs to change as the context changes. The new norm for many virtual leaders is continued volatility, ongoing change, and complexity in different locations" (pp 327, Effective Virtual Conversations).

​Although I wrote this earlier this year, the new norm for leaders of all kinds is becoming disruption. Whether you are a virtual leader or an in-person one, how is volatility, change and complexity impacting your work? What are you noticing about how you are changing your leadership style?

​I did a quick search on writing around leading in disruption and here's what I came up with:

​Succeeding in Disruptive Times from KPMG. Read it here.  They note the research they have done where 34% of CEOs have indicated that they have failed to "achieve the value in their transformations" due to factors including "inability to innovate", "missing the cultural connection", and inability to execute" (pp 2)

​Check out "Tech Disruption Forces CEOs to Rethink Leadership" - Read it here.

​Here's Washington Post's Top 10 Leadership Books to read during 2017 - Read it here.

​15 of the Best Leadership Books to Read in 2017  from Inspiring Leadership Now - Read it here. I was pleased to see many of the books I've read this year - including Kim Scott's Radical Candor.
​
What constitutes leadership for you right now? What are the major forces shaping your business? What is required of you?

Have a great start to the week,
Jennifer
​


Jennifer Britton
Potentials Realized | Coaching Team Leaders
Team and Leadership Development | Coaching | Retreats.
Follow us on Twitter @Teams365

Phone: (416)996-8326

​Looking to enhance your virtual conversations - Conference calls? Webinars? Virtual coaching work? Pick up a copy of my new book, Effective Virtual Conversations, at Amazon. You can also purchase a copy direct from our site, signed by me!
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#Teams365 #1398: Video - Virtual Team Success (#741)

10/29/2017

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This week's video brings to life Teams365 #741 which explored several factors of virtual team success. Check out the different tips and consider how you might incorporate these into your work.

Enjoy this week's video which runs for approximately 4 minutes.
Jennifer Britton
Potentials Realized | Coaching Team Leaders
Team and Leadership Development | Coaching | Retreats.
Follow us on Twitter @Teams365

Phone: (416)996-8326

​Looking to enhance your virtual conversations - Conference calls? Webinars? Virtual coaching work? Pick up a copy of my new book, Effective Virtual Conversations, at Amazon.
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#TEams365 #1397: Silence and Teamwork Quote

10/28/2017

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This weekend's Teamwork Quote comes from Mark Sandborn who wrote: In teamwork, silence isn't golden, it's deadly".

A key skill for teams today is having difficult conversations, or courageous conversations. It's about contstructively challenging each other. When silence occurs teams may not be surfacing the issues that need to be discussed in order to move forward.

Earlier this week as part of the 20 Virtual and Remote ACtivities series I shared a couple of ways to surface difficult conversations and conflict in virtual teams. Helping teams become comfortable with addressing and raising issues is essential. This requires a level of trust and safety, and leaders have a responsibility to ensure this.

What do you note about the role of silence in  your team right now?

With best wishes,
Jennifer


Jennifer Britton
Potentials Realized | Coaching Team Leaders
Team and Leadership Development | Coaching | Retreats.
Follow us on Twitter @Teams365

Phone: (416)996-8326

​Looking to enhance your virtual conversations - Conference calls? Webinars? Virtual coaching work? Pick up a copy of my new book, Effective Virtual Conversations, at Amazon. You can also purchase a copy direct from our site, signed by me! Chapter 7 goes into many more activities for you to undertake with virtual and remote teams.
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#Teams365 #1396: #FlashbackFriday: Team Culture and Team Habits

10/27/2017

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In today's busy world, one of the things we often rely on, in part to go on auto-pilot and get things done, is to lean into our habits as well as our team culture. Yesterday's Team Building Question had you think about the habits that are helping and hindering you as a team. 

​I tough that it would be useful for today's FlashbackFriday post to share a little about what I have written on team habits in past posts. 

Here's what I found:

​Teams365 #961: Team Habits

Examples of team habits could include:
a) Making sure everyone is wrapped up at the end of the week wtih key projects by doing a Friday morning check-in/status update and pitching in where needed
b) Scheduling in a year end retreat to support team development and team planning
c) Being ready to start work with computers on, coffee in hand at 830 (and not in the coffee room until 9)
d) Making a point of job shadowing for half a day each quarter with a different team member.

As with these examples, most, except c work in favor for the team. What happens over time is that teams can slip into habits that really do'nt benefit the entire team or its' performance.

One activity you might want to undertake as a team is to identify the top 10 habits you as a team have developed. Think about those things you consistently do. Which ones help? Which ones hinder?

Team Habits ultimately shape our team culture, an area many authors write about. Since this is an area I find myself working with teams in as well, I thought it would be useful to share what I had written on Team Culture a few years ago. Here's from an Earlier post - Teams365 #226:
"Three key areas which make up any organizational, or team culture, are your values, practices and habits. Our values form the foundation of any team. Whether explicit or not they shape what we value, prioritize and how we make decisions. As we have explored in other posts this year,  consider these questions:
  • What are the values of your team?
  • How do these align with the organization?
  • As you consider recent decisions and priorities, what values did those demonstrate?
Values are often under the waterline, invisible and not necessarily seen. High performing teams are well aware of their values and lead and act from these making them as visible as possible. Par of my work as a leadership and team coach is to help teams identify what their core values are, and make these explicit in their decisions, actions and communications.

What is above the waterline is our practices as a team. This may be a Thursday evening post-work hangout, acknowledging others in a particular way, undertaking a debrief/post-mortem after any project, or some other actions which are done consistently, and specifically by you as a team. Our practices are an important part of how we operate and communicate as a team. They are often a visible part of team culture. Once again high performing teams are intentional with the practices they undertake as a team, and are aware with how these connect to their values. In some respects, practices are values in action.

Consider:

  • What are the current practices of the team?
  • What is getting in the way?

Hand in hand with practices are habits. In fact you might ask what comes first, a practice which done repeatedly becomes a habit. It is these ongoing habits which really kick teams into high performance. Whether it is the habit of closing the door for half an hour or making sure a team huddle happens each Friday afternoon to review the week and prep for the next one, habits shape who we are.

Consider

  • What are the habits your of your team?
  • How are these supporting excellence and high performance?
  • How do these connect to your values and what you prioritize?
  • What habits are getting the way?"
Have a great Friday,
Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders
Team and Leadership Development | Coaching | Retreats.
Follow us on Twitter @Teams365

Phone: (416)996-8326

​Looking to enhance your virtual conversations - Conference calls? Webinars? Virtual coaching work? Pick up a copy of my new book, Effective Virtual Conversations, at Amazon. You can also purchase a copy direct from our site, signed by me!
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#Teams365 #1395: Team Building Tip #158: Habits

10/26/2017

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Today's Team Building Tip Question #158 gets you in dialogue around the habits that help you and hinder you. What are those things you do regularly and consistently that give you results, and also detract from results?

For more on habits in teams, check out past Teams365 posts on habits.

Have a great Thursday,
​Jennifer
Jennifer Britton, MES, CPT, PCC
Potentials Realized | Coaching Team Leaders
Author of From One to Many: Best Practices for Team and Group Coaching(Jossey-Bass, 2013) and Effective Group Coaching (Wiley, 2010)
Team and Leadership Development | Coaching | Retreats
Contact us and let us know how we can support you in helping your team reach its' full potential - (416)996-8326
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#TEams365 #1394: 20 Activities for Virtual and Remote Teams #10: Difficult Conversations

10/25/2017

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Many teams struggle with their ability to have difficult conversations. We may call them candid conversations or courageous conversations. Part of the challenge for virtual teams is that fact that team members may not have enough connection with each other,  or may not feel that they have high enough levels of trust to have these important conversations.
Key to having difficult conversations is making sure that you:
  • Specify that it’s an important conversation and clarify what the intent of the conversation is – it is to resolve an issue, flag an issue
  • Make sure that the conversation is being had at the right time – is it free from distractions
  • Identify what common ground you both have
  • Discuss what’s important about the issue
  • Understand what the other person values (is it having discussions be detailed or quick, pre-planned)
It’s important to take time to prepare for the conversation. There are a number of different approaches and techniques we can use in having the difficult conversations. Key to having courageous conversations is practicing having these conversations so that you can see for yourself what is easy, and what is challenging. It can be beneficial to practice with people who you do usually work with. In practicing having a difficult conversation it may not be the “difficult issue of the moment”, however,  going through the movements of having the conversation can provide valuable learning in terms of the other person’s style and what they find important.
​It's also important to take time to have the conversation. What's going to create a positive environment to have the conversation?


 
Here’s a short exercise to start working around difficult conversations:
Preparation needed: Create a slide with a range of photos or icons people can select from.
​Time needed: 20 - 45 minutes (depending on team size)


Show the slide with icons/images people can select from (see example)
Round #1 - Ask people to share one at a time:
Which photo or icon did they select? What does that represent for them around difficult or courageous conversations?
After you have heard from everyone, ask “what have you learned about others in hearing about their selection. Note this down for yourself. Invite people to share if they would like.
Round #2 – Ask people to select another icon which represents the stance/approach they would like to take going forward. Again have them share, which icon they selected, and have them share one thing they will practically do/have conversation around.
This is a high trust exercise and takes time to have the conversation. Ensure that you build in enough time and invite people to share at the level they feel comfortable.
 As you consider courageous conversations in your team – what are they? What does the team need to have these more regularly? What frameworks are you using as a team to create a common language and approach?

Have a great Wednesday,
​Jennifer


Jennifer Britton
Potentials Realized | Coaching Team Leaders
Team and Leadership Development | Coaching | Retreats.
Follow us on Twitter @Teams365

Phone: (416)996-8326

​Looking to enhance your virtual conversations - Conference calls? Webinars? Virtual coaching work? Pick up a copy of my new book, Effective Virtual Conversations, at Amazon. You can also purchase a copy direct from our site, signed by me! Chapter 7 goes into many more activities for you to undertake with virtual and remote teams.
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#Teams365 #1393: Virtual and Remote TEam Activity #9: Styles

10/24/2017

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As someone who has spent many years supporting teams (intact and virtual) through a number of assessments, one that I am proud to offer is the Everything DiSC. It provides teams of all kinds insights about people’s preferences and how they approach their work. Our styles impact how we communicate (are you more detail focused or big picture), how we approach conflict (do you prompt conflict or act as the diplomat of the team), and how we work. Our styles become more pronounced in times of urgency, change and stress (a common occurrence).

It can be very useful to help teams of all kinds, including virtual teams, understand their styles. Whether you do opt to use an Everything Disc, or you use an MBTI or other assessment, what is often most important is the discussion which ensues.

Here’s a quick activity you might want to undertake with your team which could help team members expand their thinking about styles.

Time: 20-30 minutes

Materials needed: A slide with icons which team members can speak to.

Pre-preparation: Identifying what the topic is with the team and how you want to explore styles. Do you want to look at it through the lens of how you like to approach communication? Working styles? Decision Making? Conflict? Feedback? Make sure you have alignment around this.

Show the team the slide and ask the team to share what their preference is around about how they would approach the topic area.

So, if you are looking at how you make decisions, there might be a round of questions where you go round the table and hear from each person. Rounds of sharing could include each person’s response on these areas
  1. Which icon represents your natural approach to_____________ (decision making or….)
  2. Which icon represents how you would like to be supported in _______
  3. As a team, which icon represents how you think the team in general needs to approach _______
  4. At our best as a team, we would approach decisions such as __________________
  5. What was important for me about this conversation was:

Depending on the size of the team you may need to select certain questions to discuss. It can be a very powerful activity.

Best
Jennifer
Jennifer Britton
Potentials Realized | Coaching Team Leaders
Team and Leadership Development | Coaching | Retreats.
Follow us on Twitter @Teams365

Phone: (416)996-8326

​Looking to enhance your virtual conversations - Conference calls? Webinars? Virtual coaching work? Pick up a copy of my new book, Effective Virtual Conversations, at Amazon. You can also purchase a copy direct from our site, signed by me!
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Teams365 #1392: Effective Virtual Conversation Tip #18

10/23/2017

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Today's Effective Virtual Conversations tip #18 is about collaboration. As I write in Effective Virtual Conversations "Virtual Work is Grounded in Collaboration". We are constantly designing and redesigning our partnerships in the virtual space given that in each grouping, collaboration means, and looks a little different.

​Consider these two examples:

​1. A virtual team is tasked with exploring why turnover is so high in their program. There are team members across all five continents, and the Director is expecting a formal report by the end of the quarter. In addition to their membership in this special committee, the team members are also part of other matrix management structures. The "turnover" team is self-sufficient and needs to work through identifying what the six factors of high performing teams looks like for them (their common vision, roles, goals and how they are measured, team practices, etc)

​In the second example, two team members are working in the same geographic area, while other team members are based several time zones away. The two team members have started to come together physically to link into the team meetings as they find it's also a good way to compare notes about their projects and also share resources. This partnership has incorporated some of the best practices of collaboration as they do realize that their "sum is greater than their parts". 


​What are your best practices of collaboration?

​In the virtual space we want to make sure we are taking time to create intentional partnerships, we are identifying common ground, and we are naming our assumptions and looking to work across differences. For those that have a copy of my book - Effective Virtual Conversations - check out Chapter 12 - Partnering, Co-Facilitation and Creating a Culture of Effective Virtual Conversation.

​As I write in the book, some of the skills we leverage are trust, candor, connection, flexibility/adaptability, self-awareness, working across differences, relationship development, along with others.

What makes collaboration work for you?

​Have a great start to you week,
​Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders
Team and Leadership Development | Coaching | Retreats.
Follow us on Twitter @Teams365

Phone: (416)996-8326

​Looking to enhance your virtual conversations - Conference calls? Webinars? Virtual coaching work? Pick up a copy of my new book, Effective Virtual Conversations, at Amazon. You can also purchase a copy direct from our site, signed by me!
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TEams365 #1391: Weekend Video - 4 Skills for Virtual Facilitation

10/22/2017

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An increasing number of professionals are being called upon to lead virtual events of all kinds - conference calls, virtual team meetings, webinars and video conferencing. My latest book, Effective Virtual Conversations, takes a deeper dive into the domain of virtual events of all kinds. 

​Today I thought it would be appropriate to bring to life Teams365 #741 which highlights four of the many key skills for professionals to be looking at honing as they move into the virtual space. 

​If you are interested in learning more about how to create engaging virtual conversations I hope that you will pick up a copy of my new book, or perhaps join me for the Virtual Facilitation Essentials program, a five week interactive webinar program where you will learn more about leading virtual events. The program starts on Monday November 2nd at 1:45 pm ET, running until December 4th. Hope you will join us. More info and registration here.
Jennifer Britton
Potentials Realized | Coaching Team Leaders
Team and Leadership Development | Coaching | Retreats.
Follow us on Twitter @Teams365

Phone: (416)996-8326

​Looking to enhance your virtual conversations - Conference calls? Webinars? Virtual coaching work? Pick up a copy of my new book, Effective Virtual Conversations, at Amazon. You can also purchase a copy direct from our site, signed by me!
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    Jennifer Britton - Known for her writing and work in the areas of remote and virtual teamwork, leadership, team and group coaching, Jenn is the founder of Potentials Realized, and a former team leader with global organizations including the UN. She is passionate about helping teams and organizations to do their best work. Potentials Realized is a performance improvement company providing training, coaching and facilitation services. We specialize in support to virtual teams, remote work, and virtual facilitation, in addition to our award-winning coaching  and program design services.

    Visit our on-demand courses for team leaders and team members here.

    All blog posts are Copyright 2014-2022.  Jennifer Britton, All Rights Reserved.


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