- What is the best way to communicate an issue which needs to be addressed by my colleague 12 hours ahead in terms of time, but who I will not cross paths with?
- What are my colleagues’ preferences in terms of communication? Consider:
- Do they like a lot of detail? Context? Just the briefest of information?
- What is the channel of preference – Phone? Email? IM? Other?
- If we are using different platforms, like Slack, how can I share more detail, context and background in the message I am addressing?
- What considerations and adaptations should I make given that English is not all our first working language?
Given the volume of information coming at people it also can be important to reinforce key messages through multiple communication touch-points. Just saying an important message once is not enough. Consider reinforcing messaged in different ways – i.e. via email, talked about in the team meeting, shared via video message etc.
Finally, check for understanding. In one-on-ones, via email and/or chat, what do people understand? What have they heard from the messaging? Have them rephrase or feed back to you what their understanding.
Communication is a cornerstone of high performance. Clear communication across distance, time and culture can be even more complex.
What are you doing to ensure that your communication is the best suited for the context and message? What are you doing to ensure that it's understood as it is intended?
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2019) and From One to Many: Best Practices for Team and Group Coaching (2013)
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