What feedback are you receiving BEFORE, DURING and AFTER, your virtual facilitation engagements? Feedback is critical at all stages.
Feedback before the session may take the form of connecting with learners before the program via voice and/or survey. Questions might include a focus on:
- What are you looking forward to learning?
- What should I know about your experience in the virtual learning space?
- How do you learn best?
- What’s important about this topic for you? Your work? Etc.
You may even ask people about how they will be following up with the learning.
Sometimes people feel that they may be speaking into a black hole. Taking time to get feedback during the session is also important. This might involve asking:
- For people to share an emoji
- To have people circle a number on the screen where they are in terms of their learning
- To share in chat what they are learning? What they are they going to do next?
Building in time at the end of the day to receive feedback around these questions can also be important. That might include some of these questions and/or questions along these lines:
- What worked well?
- What are you taking away?
- What should we do differently next time?
A third touchpoint where you may receive feedback about the session is:
- Right after the event with a traditional survey which may go out to measure impact.
Take a look at what we covered earlier in EVC Tip 25. Read the original EVC Tip #25 here.
What are the conversations you want to have?
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