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Teams365 Blog

Daily tips, tools and blog posts for leaders and their teams. Daily posts since January 2014. The Teams365 blog is brought to you by Jennifer Britton, founder of Potentials Realized, and author of Effective Group Coaching and From One to Many: Best Practices for Team and Group Coaching.

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#Teams365 #1177: Common Mistakes Made By Virtual and Remote Team Leaders

3/22/2017

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Today’s post explores common mistakes virtual and remote team leaders can make. In this post we are going to look at five different ones.
Not enough 1-1s – As I have said many times being out of sight is not the same as being out of mind. not spending enough time in one on one ones can be detrimental to the levels of trust team members feel, the connection they feel with others, which will have an impact on levels of engagement. What is an appropriate frequency of meeting time with team members? What does it look like – phone calls, video streaming, onsite visits, or bringing staff into the office regularly?
Not learning on your feet – Part of being an effective virtual and remote team leader is your ability to be shifting, learning and adapting. Given that there is much less levels of control and greater span, the ability to learn on your feet and expecting this rather than feeling you will have all the answers, can make a big difference with team members
Not being clear with goals – Goals can be a little different with virtual and remote teams. Whether people are matrixed and reporting into different areas, or whether goals can become competitive, providing opportunities to be clear with goals is important.
Not helping people connect with the bigger picture – Because virtual and remote team members are working with different levels of autonomy and independently, helping team members connect with the bigger picture is essential. This could include helping them understand more about corporate and departmental goals, giving them more access to strategic or corporate plans, and making goals and achievements more visible. Making goals more visible might include making the reporting structures more shared and visually appealing, or mapping out team goals on a weekly basis or other.
Not providing team members with the necessary responsibility and authority – A final mistake virtual and remote team leaders can make is not providing the necessary responsibility and authority to their team members so they can make the decisions they need to autonomously,
 
​Jennifer Britton
Potentials Realized | Coaching Team Leaders
Team and Leadership Development | Coaching | Retreats
Follow us on Twitter @Teams365
Phone: (416)996-8326
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#Teams365 #1176: Spring PuLse Check

3/21/2017

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We are a couple of days into spring (or fall if you live in the Southern Hemisphere) and it's time for a quick quarterly pulse check. I hope that you will grab 5-10 minutes today to reflect on, and take notes about, the following:

What results have we achieved this year?
Where have we excelled?
Looking at our annual goals, what results are still needed?
What will it take from us (individually and/or collectively) to get there?
What is the "state of health" of the team right now?
​What issues need to be addressed?
​As a leader, what resourcing does my team require?
​As a leader, what authority, skills and responsibility do I need to ensure my team has so they can get their jobs done?
What are key priorities for the next quarter?
​What will success look like for us at the end of this quarter?
​What does the team say is most important for us to focus on?
​The one thing I'd like to do more of is _______________
​The one strength I'd like to utilize more often is ________________
​The support I need to do my best work is _____________
The support I can offer is _________________

​What other questions would be useful for you to take note of?

Have a great week,
Jennifer
​

​Jennifer Britton
Potentials Realized | Coaching Team Leaders
Team and Leadership Development | Coaching | Retreats
Follow us on Twitter @Teams365
Phone: (416)996-8326
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#Teams365 #1175: A mini-Checklist for Making Mobile TraveL Work Easier

3/20/2017

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Last week my son and I headed off to Florida for a few days of sunshine and fun. It was a last minute decision to grab a flight and hotel for a few days, requiring that I needed to take some of my work on the road – copy-edits, blog posts (which like this one were written on the plane), and some prep work for upcoming team development sessions.
For many years I was a virtual team leader – almost 13 years to be exact – and while I don’t miss all the travel I used to do there is something that is very liberating to have all the essentials you need, and nothing more, during travel. It’s been fun instilling this “just the essentials” with my son who is now at the perfect age for travel in grade six.
Here’s my mini-checklist for some of the essentials I always ensure I have on hand while I travel and work remote:
  • Key files loaded onto a USB key – and others in the cloud or dropbox so I can access it.
  • Fully charged devices – mini-size for travel. I usually pack my Surface when I travel which does all the heavy lifting I need without the weight and headaches of carting in and out of my briefcase
  • At least 3 pens in strategic locations
  • A pared down wallet/pouch which I carry my core documents with (cards, currencies and passport). I switched to a new brightly colored one this trip, making it easier for my aging eyes to spot and keep an eye on
  • A small nylon foldable bag (useful for any purchases or small shopping trips). I usually don’t take a purse on trips to expand my carry on allowance to a briefcase and a roll on suitcase, so the nylon bag serves many purposes –including my evening going out to dinner bag
  • A battery charger – booster for emergency power supply
  • A full set of charging cords in their own pouch (with the battery charger, usb key and any other core electronic items
  • Clothes – in a selection of mix and match and usually light weight. This time we shifted to packing our clothes in smaller compression pouches which really maximized packing space, allowing for some purchases at our destination!
  • Any paper files I need in plastic waterproof file folders or portfolios. Finding durable folder pouches is key and when you do find them, buy a set in a different colors – having a color code system which works for you so that you know you can put your hands on things quickly is key!
 
What items do you like to have on hand for your travels or working mobile?

Have a great start to your week!
​Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders
Looking to spark more conversation with your team? Consider the Conversation Sparker(TM) Cards
Set up a conversation about how we can support you and your team best
(416)996-8326
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#Teams365 #1174: Sunday Teamwork Quote

3/19/2017

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Today's Sunday quote is something I remind teams of all the time. "A small change in a team can have a ripple effect over time". Many writers compare teams to elephants. Big and unwieldy at times, and often not that flexible. If we look at systems theory as well, teams operate in a dynamic system. The changes that they make are part of that entire system, so it may be some time before the "ripple" effect of changes is felt.
​What do you notice about changes made in your team and how quickly they emerge?

​Have a great rest of the weekend,
​Jennifer

​Jennifer Britton, MES, PCC, CPT
Potentials Realized - Leadership and Team Development, Coaching, Retreats
Author of Effective Group Coaching (Wiley, 2010) and From One to Many: Best Practices for Team and Group Coaching (Jossey-Bass, 2013)
Email us to find out how we can support you and your team in getting your best results through coaching, training or a retreat program
(416)996-TEAM (8326)
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#Teams365 #1173: This Week's LinkedIn Pulse Post - Five Keys for Mentoring Virtual Team Leaders

3/18/2017

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It is Saturday and time to link you to my bi-weekly Linked In Pulse post. This week's post focused on Five Keys for Mentoring Virtual Team Leaders, a topic we've covered recently here at the TEams365 blog. As someone who has been involved in virtual team leadership for more than 2 decades, leading teams not only across the country, but also globally, providing valuable and tailored development opportunities for both new and seasoned virtual team leaders. It is often assumed that we can only benefit from mentoring when we are a new leader, while in fact, having a mentor at all stages of our own development can be very useful.

I hope that you will click on over and read this week's Linked In Pulse Post - Five Keys for Mentoring Virtual Team Leaders. Several chapters of my upcoming book which will be released later this spring will be focusing on virtual team leadership and how to grow your own cohort of virtual team leaders. More info coming on release dates and pre-orders soon! Stay tuned!

With best wishes,
Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders
Looking to spark more conversation with your team? Consider the Conversation Sparker(TM) Cards
Set up a conversation about how we can support you and your team best
(416)996-8326
Pick up a copy of all 26 posts in a separate Teams365 Virtual and Remote Leadership a-Z E-book at our PotentialsRealized store.
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#Teams365 #1172: FLashbackFriday: A-Z Of Virtual and REmote Team LEadership

3/17/2017

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It's Friday and time for another virtual and remote team leadership series. This week I'm taking us back to the summary of a series of 26 blog posts I did last spring (spring 2016) around the A-Z of different virtual and remote team leader characteristics - things that make virtual and remote team leaders excel. While you might not take a look at all of these posts, I'm sure there are a few that will come in useful! Enjoy! Here's what I included in #Teams365 #855 - the recap of the A-Z for virtual and remote team leadership characteristics:


It's been six weeks since we started the a-z of virtual and remote team leadership and it's been quite a journey!  From matrices, to engagement, to uncertainty, virtual and remote team leadership is not for the faint of heart! And, for many of us, it's our preferred way of leading and being challenged.

Today's post takes a look back at all 26 of the posts - enjoy!

A - Approachable, Agile and Adaptable. Read Teams365 #805 here
​B - Boundaries - Read #Teams365 #806 here
c - Communication - Read Teams365 #808 here
​D - for Discipline and Delegation. Read Teams365 #809 here
​E - for Empathy - Read Teams365 #812 here
F - Feedback and Fran, - Read Teams365 #813 here
​G - for Genuine. Read Teams365 #815 here
​H - for hospitality and humble. Read TEams365 #818 here.
I - for intrapreneurism - Read Teams365 #819 here
J - Just in time - Read it here
K - Keen eye and Knowledgable. Read it here
L - Lessons Learned -  Read #Teams365 #825 here
​M - Maverick. Read #Teams365 826 here
​N - Nuance - Read TEams365 #827 here
O - opportunities and options - Read Teams365 #831 here
P - Prioritization - Read Teams365 #832 here
Q - Questions. Read Teams365 #833 here
R - Renewal, Resilience and relationships -  Read TEams365 #836 here
S - Strategic and support - Read Teams365 #839 here
​T - Trust - Read Teams365 #840 here
U - Unified and Unwavering - Read Teams365 #341 here
​V - Vision and Values - Read Teams365 #848 here
W - Wealth of Skills and Experience - Read Teams365 #850 here
X- X-cellent, x-cellerate - Read Teams #846 here.
​Y
z - Zoom


Last summer I collated these post and pulled them together

Jennifer Britton
Potentials Realized | Coaching Team Leaders
Looking to spark more conversation with your team? Consider the Conversation Sparker(TM) Cards
Set up a conversation about how we can support you and your team best
(416)996-8326
Pick up a copy of all 26 posts in a separate Teams365 Virtual and Remote Leadership a-Z E-book at our PotentialsRealized store.
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#TEams365 #1171: Team Building Tip #127: Priorities

3/16/2017

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On most teams today we face the common challenge of competing priorities. whether these priorities are competing for time, dollars or personnel, proactively understanding  what the priorities are of each team member is key. This is important whether you are in a face-to-face or virtual team.

This week's team building question gets you to share your input around "what's your most important priority?".

Take note of the priorities that show up, and not what is completing and what might be complimentary. What do you notice about resource allocation towards these priorities? Any changes you would make?

Have a great Thursday,
Jennifer
Jennifer Britton
Potentials Realized - Enhanced Leadership and Teamwork through Coaching, Training and Retreats
Conversation Sparker Cards(TM)
(416)996-8326

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#Teams365 #1170: 3 Areas to TAke the Pulse on your Virtual or Remote Team

3/15/2017

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In several past posts we have looked at the factors which make high performing teams excel. This month we are looking at remote and virtual teams specifically. Today's post includes three areas you may want to do a pulse check on, to ensure your team is running at peak performance:


Clear goals  - On the individual level and also the team level, how does each team member connect into the larger interface of the team. Being clear on what success looks like and what is necessary to achieve this? That might include resources, feedback loops, authority, responsibility and/or reporting structures)

Roles and responsibilities – A second essential area for virtual teams to look at are roles and responsibilities. It is imperative for all team members to be crystal clear and granular in terms of what the roles and responsibilities of each team member is. Additional questions to consider are:
How their work intersects with others.
Where might duplication exist?
What responsibility and authority do people need in order to complete their work?
Who they report to, receive feedback from and when.

Matrix relationships – It is likely that the employee will have a series of matrix relationships, especially if they are global. In clarifying matrix relationships it is important to be clear on what the reporting structures are and how and when issues should be flagged with each leader. Being intentional around the feedback loops is also important.
What issues need to be addressed with matrix relationships?

What other issues need attention, or a pulse check, in your team right now?

Have a great Wednesday,
Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders
Team and Leadership Development | Coaching | Retreats.
Follow us on Twitter @Teams365
Phone: (416)996-8326

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#Teams365 #1169: Three Myths about Virtual and REMote Teams

3/14/2017

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There are a number of myths we can hold about virtual and remote team leadership that are not founded
They can’t build as strong a connection – Increasingly many of us have become accustomed to working virtually and working remote is just as natural, and sometimes even more beneficial, than working with others face to face. There is a common myth that you can’t build as strong a connection across the team. With intentional focus on building trust and connection across the team regularly through meeting points, and structured activities. Different technologies such as video calls can also foster connection, trust and interaction amongst staff as well
You need to see each other often (face-to-face)to build connection- There is another common myth that teams have to see each other physically to build connection. With meeting technologies that allow for breakouts, streaming and other highly interactive approaches, we no longer have to rely on face to face meetings to be able to focus on team development. My new book – Effective Virtual Conversations – will include a couple of chapters which will focus on virtual team development

I need to micromanage – As a virtual team leader micro-monitoring is critical. That’s different than micro-managing. Micro-monitoring encourages team members to take action, and through structured reporting, note their progress. Consider the metrics you want to follow and have your team report on. Will a bi-weekly or monthly reporting structure work well? Is there a way to have the team share their insights with each other so that they too can have access to the reports and data flow?

What other myths do you notice about virtual and remote team leadership and management in your work?
 Jennifer Britton
Potentials Realized | Coaching Team Leaders
Team and Leadership Development | Coaching | Retreats.
Follow us on Twitter @Teams365
Phone: (416)996-8326

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#TEams365 #1168: Five Ways to Build Trust in Your Virtual Team

3/13/2017

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Trust and connection is important in virtual teams, just as in in-person teams. Many times team leaders struggle or question how they can more effectively build trust within their teams. Today's post looks at five specific activities you  might consider doing in building trust within your virtual team. While virtual and remote team members may not be as interdependent in their work as some intact teams are, trust leads to connection and engagement.
Here are five ways to build more trust in a virtual team:

Get to know each other – As I've mentioned in past posts such as Teams365 #1126: 3 Activities to Connect Your Virtual Team, taking some time to help people connect at a deeper and more personal level can be important for virtual teams. Check out #Teams365 post  #1126 for three quick activities you could use as a warm up in your work: What's at you  desk, what's in my lunchbag or what's outside my window.

Build in formal touch points regularly - Being more intentional and scheduled with your team meetings and processes can also benefit virtual teams. Consider how you can build in meaningful touch points throughout this next quarter.

Help people see the connection between their roles - If we are not clear on the bigger picture, or how our roles intersect with others, it is very easy to think that we work in isolation. Help people on the team connect through dialogue or even physically mapping out how roles intersect.

Follow through - Accountability and follow through are critical in virtual teams. Just because it's out of sight, doesn't mean it's out of mind. Consider how follow through is happening as it should. Here's a great article from Nan Richards on "In the New Workplace - Trust Begets Trust"

Peer partners - As I have mentioned recently, assigning partners across the team can also lead to stronger relationships and deeper understanding of what others do. Check out Teams365 #1149 for a post on leveraging peer coaching skills which may be an area for development within the team.

This post also connects to a post from last week on Four Ways to Create Connection in your Virtual Team (Teams365 #1162). Check that post out here.

What do you notice about trust in your virtual team right now? What could use more attention?

Have a great start to your week,
Jennifer

Jennifer Britton, MES, CPT, PCC
Potentials Realized | Coaching Team Leaders
Author of From One to Many: Best Practices for Team and Group Coaching(Jossey-Bass, 2013) and Effective Group Coaching (Wiley, 2010)
Team and Leadership Development | Coaching | Retreats
Contact us and let us know how we can support you in helping your team reach its' full potential - (416)996-8326

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    Jennifer Britton - Known for her writing and work in the areas of remote and virtual teamwork, leadership, team and group coaching, Jenn is the founder of Potentials Realized, and a former team leader with global organizations including the UN. She is passionate about helping teams and organizations to do their best work. Potentials Realized is a performance improvement company providing training, coaching and facilitation services. We specialize in support to virtual teams, remote work, and virtual facilitation, in addition to our award-winning coaching  and program design services.

    Visit our on-demand courses for team leaders and team members here.

    All blog posts are Copyright 2014-2025.  Jennifer Britton, All Rights Reserved.


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