#Teams365 #498: Emotional Intelligence - Influence

Over the past few days we have been exploring the Emotional Intelligence focus on Relationship Management, and the competency of Developing Others. today' I wanted to turn my attention to the skill of influence. Influence is a key skill set for team leaders given your liaison role between your team and your own leader. Future posts will focus on the skill of managing up, and influencing your boss.

Key considerations with the skill of influence include :

• Being a great listener and knowing what is important to others (team members, stakeholders, your boss, etc)
• Knowing your people and their preferences
• Being sensitive to others' "What's In It for Me"  (WIIFM)
  
• Skills in tactful communication - being able to diplomatically and sensitively communicate alternative points of view.
• The ability to build trust and rapport quickly. Without this foundation of trust, the skill of influence is moot.
• Understanding political currents and the nuances of groups/teams/organizations

What else do you see as key with respect to the skill of influence.

Activity:
Where is the skill of influence important to you?
As you reflect on some of the items above, how strong are you in each of these? Which ones could use further development?

Best wishes,
Jennifer


Jennifer Britton, MES, CPT, PCC
Potentials Realized
Author of From One to Many: Best Practices for Team and Group Coaching(Jossey-Bass, 2013) and Effective Group Coaching (Wiley, 2010)
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