#Teams365 #394: Team Building tip #20: What does Excellence Mean for Us?

1/29/2015

Today's Thursday team building tip is the question "What does excellence mean for us?" . Take time in an upcoming meeting forum to create a shared vision of what excellence means for you as a team.

For example, if customer service is your priority this year consider these questions:

what are the behvaiors which demonstrate excellence in customer services. What would an outsider see in your office/environment to demonstrate excellent customer service?
Consider timeframes?
Behaviors?
Communication - what does excellent customer service sound like?
What the team work looks like to make "excellence" happen

Creating a shared vision which is behaviorally based, will help everyone be on the same page, and pulling in the same way. If there is not this shared lack of clarity the team risks inconsistent behaviors and unclear expectations.

I hope that you enjoy the dialogue around this question with your team this week.

Best
Jennifer

Jennifer Britton, MES, CPT, PCC
Potentials Realized
Author of From One to Many: Best Practices for Team and Group Coaching (Jossey-Bass, 2013) and Effective Group Coaching (Wiley, 2010)
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Jennifer Britton - Known for her writing and work in the areas of remote and virtual teamwork, leadership, team and group coaching, Jenn is the founder of Potentials Realized, and a former team leader with global organizations including the UN. She is passionate about helping teams and organizations to do their best work. Potentials Realized is a performance improvement company providing training, coaching and facilitation services. We specialize in support to virtual teams, remote work, and virtual facilitation, in addition to our award-winning coaching and program design services.

Visit our on-demand courses for team leaders and team members here.

All blog posts are Copyright 2014-2022. Jennifer Britton, All Rights Reserved.

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