Curiosity is key to an open mindset. Asking questions from a place of curiosity helps to surface possibilities and explore options. In the virtual, hybrid, and remote space, we often are not aware of “what’s beyond the screen” of our team members. We can’t see their context, or know what’s on their desk, other than what systems can inform us.
Great questions are informed by great listening. Take note of what you are listening for. What are you noticing about your team member’s voice? Body language? Facial expressions?
The best questions are short (usually 5–7 words in length) and start with What.
Create opportunities to connect people with each other and the resources, information, authority, and autonomy they need to do their best work. Refer to the multiple questions included here.
End of Chapter Questions
- What can you do to create shared expectations?
- What application do you have for the Is/Is Not Tool?
- What can you do to incorporate more praise and rewards and recognition?
- What will you do differently in your one-on-ones?
Enjoy the conversation,
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