Several resources you may want to check out on the topic are:
Crucial Conversations by Patterson et al (2002)
Fierce Conversations by Susan Scott
Difficult Conversations: How to Discuss What Matters Most: Douglas Stone, Bruce Patton, Sheila Heen
Harvard Business Review published this slideshow on Difficult Conversations: Nine Common Mistakes . You view it online here.
What other resources would you recommend for difficult conversations?
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