Having a back-up is important on many levels. It may include:
- Having another line/service in case your preferred service breaks down
- Communicating to the group what to do in the event of tech failure (i.e. should they try to call in again, and then switch to another platform OR should they look to email to find instructions)
- Having a list of all contacts for the call – this could include email addresses and phone numbers along with your class list
- Having a back-up computer/laptop in case your system goes down (or decides to update)
- Having a back up copy of your presentation loaded to the cloud and/or USB key
- Having a back up copy of your material (print)
Remaining calm and moving into contingency mode is key when facing a tech issue. Before anything happens work through your own list of what you will do and write it down. Have these items in a location which you will naturally “go to” in the event of a break-down.
What else is important for you to note around having a back up?
With best wishes,
Leadership | Teamwork | Business Success
Author of multiple books including Effective Virtual Conversations (2017), PlanDoTrack (2018) and From One to Many: Best Practices for Team and Group Coaching (2013)
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