In my work it is very common to observe leaders continuing on with their email or task and not even stopping and turning to listen to a team member who has popped their head in the door (or cubicle). How does that behavior impact connection and trust?
This week, take stock of the way you listen to others. Notice the differences at different times of day.
Some other things to notice when listening:
- What does the pace and pitch of the speaker say? Are they rushing, going slowly?
- How do the words align with their body language? Align with the pace?
- Are you already thinking about what you are going to say, or ask before the other person has stopped?
- What do you notice about about listening in general? What changes do you want to make?