Part of the workplace today is the ongoing change and complexity. This not only impacts leaders but many of the team members we work with as well. Given this, it's important to take time to equip our team members with skills in a variety of areas including today's focus, problem solving. Given that team members may be working remote, or may be working more autonomously, equipping team members with skills in this area is key.
Earlier this month we've looked at other kills such as curiosity and open-mindedness as well as experimentation. What other skills do you think your team could benefit from?
Problems can take a number of forms - from not having enough resources, to not having the information we need. Equipping team members in this area could involve using problem solving skills like:
Lewin's Force Field Analysis - this process helps us explore the forces that will both enable us in change, as well as hold us back.
The Fishbone - Originating out of Toyota, the fishbone helps us explore the varying factors around an issue. For example, if poor customer service is occurring, what are the issues feeding into this from a people, process, environmental standpoint. Identifying each of these factors helps us explore what is at play.
Is/Is Not - As I wrote a short while ago, the is/is not tool, allows us to get clearer on parameters. Part of problem solving also involves this. Think about the problem or challenge you are facing, and make a list of what "it is" and what "it is not".
Five Whys - The Five Whys tool gets us to unlayer an issue by asking WHY around each of the layers. If customer service is poor ask WHY? If that points to lack of training - ask again WHY? With that response - explore the next layer with WHY. Many coaching models also encourage this unpacking or unlayering of issues to root cause.
What tools will help your team thrive?
With best wishes,
Jennifer
Earlier this month we've looked at other kills such as curiosity and open-mindedness as well as experimentation. What other skills do you think your team could benefit from?
Problems can take a number of forms - from not having enough resources, to not having the information we need. Equipping team members in this area could involve using problem solving skills like:
Lewin's Force Field Analysis - this process helps us explore the forces that will both enable us in change, as well as hold us back.
The Fishbone - Originating out of Toyota, the fishbone helps us explore the varying factors around an issue. For example, if poor customer service is occurring, what are the issues feeding into this from a people, process, environmental standpoint. Identifying each of these factors helps us explore what is at play.
Is/Is Not - As I wrote a short while ago, the is/is not tool, allows us to get clearer on parameters. Part of problem solving also involves this. Think about the problem or challenge you are facing, and make a list of what "it is" and what "it is not".
Five Whys - The Five Whys tool gets us to unlayer an issue by asking WHY around each of the layers. If customer service is poor ask WHY? If that points to lack of training - ask again WHY? With that response - explore the next layer with WHY. Many coaching models also encourage this unpacking or unlayering of issues to root cause.
What tools will help your team thrive?
With best wishes,
Jennifer
Jennifer Britton
Potentials Realized | Coaching Team Leaders
Team and Leadership Development | Coaching | Retreats.
Follow us on Twitter @Teams365
Phone: (416)996-8326
You can grab a copy of my new book, Effective Virtual Conversations, at Amazon. You can also purchase a copy direct from our site, signed by me!
Looking to schedule some team development this fall? Contact me to discuss whether the Everything DiSC or the Five Behaviors of a Cohesive Team may be a great starting point..
Potentials Realized | Coaching Team Leaders
Team and Leadership Development | Coaching | Retreats.
Follow us on Twitter @Teams365
Phone: (416)996-8326
You can grab a copy of my new book, Effective Virtual Conversations, at Amazon. You can also purchase a copy direct from our site, signed by me!
Looking to schedule some team development this fall? Contact me to discuss whether the Everything DiSC or the Five Behaviors of a Cohesive Team may be a great starting point..
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