Earlier this month we've looked at other kills such as curiosity and open-mindedness as well as experimentation. What other skills do you think your team could benefit from?
Problems can take a number of forms - from not having enough resources, to not having the information we need. Equipping team members in this area could involve using problem solving skills like:
Lewin's Force Field Analysis - this process helps us explore the forces that will both enable us in change, as well as hold us back.
The Fishbone - Originating out of Toyota, the fishbone helps us explore the varying factors around an issue. For example, if poor customer service is occurring, what are the issues feeding into this from a people, process, environmental standpoint. Identifying each of these factors helps us explore what is at play.
Is/Is Not - As I wrote a short while ago, the is/is not tool, allows us to get clearer on parameters. Part of problem solving also involves this. Think about the problem or challenge you are facing, and make a list of what "it is" and what "it is not".
Five Whys - The Five Whys tool gets us to unlayer an issue by asking WHY around each of the layers. If customer service is poor ask WHY? If that points to lack of training - ask again WHY? With that response - explore the next layer with WHY. Many coaching models also encourage this unpacking or unlayering of issues to root cause.
What tools will help your team thrive?
With best wishes,
Potentials Realized | Coaching Team Leaders
Team and Leadership Development | Coaching | Retreats.
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