Today’s quote explores pitfall #6 when technology breaks down. In virtual work it can be useful to consider that technology will likely break down, rather than be stable.
As I wrote in Effective Virtual Conversations,
“Technology glitches are one of the most common tricky issues facilitators can face. Always having a back up – or multiple back ups to guard against this. Check out the services you are using and have a back up. Make sure your connection works from your landline and mobile (and VoIP). Sometimes there can be a difference as to what you can access and where.
Know how to complete quick items like record, mute, unmute, raise hands, chat or work a white board. Practice is usually the only way to master these.”
One of the things that a lot of new virtual facilitators find challenging is working with new skill areas or having to multi-task with new skills in two areas. For example, reading chat and speaking at the same time may not be an easy approach, nor may creating breakout rooms while still speaking. Sometimes you may just want to provide a short pause to allow people to write something down or take notes about learning or next steps, while you are trying to do two things at once that you may not be familiar with.