Just like the word, “BUT” it negates everything said in front of it, and is a super-quick way to crack any foundation of trust in teams and in conversation.
In my work as a team coach, supporting team members to be aware of not only what they are saying, but how it is perceived, is a large part of the discussion we have around feedback. While we can hear lots of great things about how to give and receive feedback, we need to get into the practice of it. I’m amazed that one of the most important things people remember or think they’ll use in the presentations I give on feedback is “Phrases to use and avoid”.
What are the common phrases and ways team members give feedback to each other? How well received is it?
As you think about your list of phrases to avoid, watch these words:
- No offense
- You always
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