All calls have their own rhythm and it can be very useful to make sure that you are regularly taking the pulse of a call. In doing this, facilitators will want to notice:
How people are speaking
The energy and tone of the call
Any visual cues if you are streaming
A general rule of thumb for in-person programming is to take the pulse of the group every 8-10 minutes, considering pace changes. A pace change might involve asking a question to the group, getting people to write things down, getting people to move to a breakout or getting people to do something real-time. You may also want to use this metric a touch-point in your own groups.
A related part of mastery is in creating an enabling environment for the call. There are several things you can do to create an enabling environment in the virtual domain including:
- Welcome people as they join the call
- Get people to indicate on a map where they are calling in from
- Make sure there is a personalized welcome email before the call
- Noticing energy flows and navigating pace changes accordingly
- Connecting people early on in the call to their WIIFM – What’s In It For Me?
Have a great start to your week,
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