It's Friday and time for another Flashback Friday. This week I'm taking us back to #Teams365 #626, a post from September 2016. Even though things continue to change dramatically in some industries, one area which I continue to see leaders struggle with it Difficult Conversations. My post from 2016 highlighted several resources which leaders will find useful in their difficult conversations. Here's what I wrote in Teams365 #626:
If I were to identify one area earmarked as a "must have more of" from leaders it is resources and practice in holding difficult conversations. Consider your work right now, what difficult conversations are needed this week? Next week?
Newer leaders, and sometimes even very seasoned leaders, are uncomfortable and not confident in raising the issues that need to be raised. For those that are looking for more resources on this topic, I would encourage you to check out:
Crucial Conversations by Kerry Patterson, Grenney, McMillian and Switzler
Fierce Conversations by Susan Scott
Thanks for the Feedback - the Science and Art of Receiving Feedback Well - Douglas Stone and Shelia Heen
Difficult Conversations - How To Discuss What Matters Most - also by Doublas Stone
The Discomfort Zone - How Leaders Trun Difficult Conversations into Breakthroughs - Marcia Reynolds
Whether I am working with new leaders, seasoned leaders or entire teams, it is likely that the topic of difficult conversations will be brought up, and the yearning to become more proficient in having them.
A couple of other resources which I also have been recommending lately are:
Conversational Intelligence by Judith Glaser. Given my own recent professional development in this area, and appreciating the rich resource base Judith has drawn on in creating this work, I am weaving in CI-Q elements into both training and coaching initiatives for leaders and teams. Contact me for more information on how we can bring this into programs at your organization.
I've also been reaching back to Steven Covey's Seminal work in the Seven Habits of Highly Effectivve People and a reminder of his principle of "seek first to understand and then be understood".
What resources do you recommend around Difficult Conversations?
Have a great weekend,
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