Teams 365 #134: Clear Expectations

As a leader it is critical to communicate expectations clearly. Whether it is about time and attendance, or performance management it is critical to be clear with expectations with team members, so the know whether they are meeting them or not.

For example, if you have a new team members joining you to undertake reporting work, be clear in terms of level of detail, deadlines and other salient points. It can be useful to provide them with past samples to know what good reporting looks like.

Start and end times of work are another area which can be unclear. If there is a fixed start and end time, what does that mean. Computers on? Ready to work? In the door? If start and end times are a key issue for team members, it is also important to make sure that you to are following the standards.

Newly forming teams can benefit from co-creating expectations together around key activities such as feedback, performance, quality etc.

Questions to consider:

Where would you benefit from clearer expectations?

What needs clarity?

Who needs more clarity around what?

Jennifer Britton, MES, PCC, CPT
Potentials Realized - Leadership and Team Development, Coaching, Retreats
Author of Effective Group Coaching (Wiley, 2010) and From One to Many: Best Practices for Team and Group Coaching (Jossey-Bass, 2013)
(416)996-8326