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People like to ask questions. It’s also a signal that things may not be as clear as they could be. In the virtual and remote world, helping team members know where to go is key. Likewise, customers or other stakeholders may have questions.
As a virtual professional, it’s likely that you are anticipating certain questions to come up. Or, perhaps you are hearing certain questions already.
Over time we want to develop a series of Frequently Asked Questions (FAQ). For example, an FAQ about your services, how to register, what’s included. his could be posted on our website, blog and/or be available as a download.
Some of the more common areas addressed in Frequently Asked Questions are the following:
- What do you offer?
- How do you offer your services and products (in-person, virtual, on-demand, live…)
- What are the benefits of what you offer?
- Where can people go for more information or to access what they need?
- Where to find….
- How to locate….
- How to do (insert your top 10)…
What do you regularly get questions about?
Make a list of the common questions you receive.
Draft out your Frequently Asked Questions page
- What will it include?
- What format do you want to provide it in? (Download on website, post card, rack card)
- Where will it be available?
- What else is important to communicate?
Run your FAQ by current clients to get their feedback. What connects with them? What else would they include?
- What is important to communicate to people who are just meeting you for the first time?
- What do you regularly get questions about?
- What else is important to note?
Enjoy your conversations,
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