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Teams365 Blog

Daily tips, tools and blog posts for leaders and their teams. Daily posts since January 2014. The Teams365 blog is brought to you by Jennifer Britton, founder of Potentials Realized, and author of Effective Group Coaching and From One to Many: Best Practices for Team and Group Coaching.

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October 11th, 2017

10/11/2017

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Even though virtual and remote teams may not be meeting regularly, taking time to undertake work planning for strategic and immediate time windows are critical. In the immediate term, it’s important for teams to understand key priorities and what success will look like around those priorities. It’s also important for virtual and remote team members to know how their work may overlap as it is likely that they may need to collaborate. Collaboration in the virtual realm on virtual teams can benefit from more planned, and proactive approaches.

What is unique is that many virtual teams may be part of matrix structures, often when involved in project work. They may be supported by a Manager or Director at Head office, and also report to a local level supervisor. When this is the case it’s important that remote staff are also proactive in terms of meting regularly with both leaders and thinking about what needs to be communicated.

It is likely that virtual teams will already have a number of key goals for the year or quarter already indicated from higher levels. If this is the case, a virtual goal setting meeting may involve going around the team and having team members either input or identify how their own work with impact or influence these areas.  If team size is larger it  may be a case where team members are only impacting or influencing certain goals. As such it can be useful to have team members join different virtual breakout rooms so that they can influence each other.

In next Tuesday’s post we’ll look at strategic planning for virtual teams. If strategic planning is being undertaken consider using tools such as the SWOT or Strategic Issues Mapping exercises, using annotation and virtual white boards to capture ideas.

Take a look at other Goal Setting activities I have written about, as well as other team development initiatives here.

What can goal setting for your virtual/remote team look like in this next iteration?

Jennifer Britton
Potentials Realized | Coaching Team Leaders
Team and Leadership Development | Coaching | Retreats.
Follow us on Twitter @Teams365

Phone: (416)996-8326

​Looking to enhance your virtual conversations - Conference calls? Webinars? Virtual coaching work? Pick up a copy of my new book, Effective Virtual Conversations, at Amazon. You can also purchase a copy direct from our site, signed by me!
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#Teams365 #1379: Virtual and Remote team Activities #5: Team Roles - Matrix

10/10/2017

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Within any team exists a series of roles. Roles can be both formal and informal in a team. For example, in projects you may have the project lead who is responsible for coordinating and leading the different functions. Clarity around the other team members’ roles is also critical, to avoid overlap, duplication and gaps in the project.
In high performing teams, we know that team roles help with not only execution (getting things done) but also maintaining teams. This holds true in virtual teams. If we focus only on getting things done, while short changing relationships, things may become unbalanced. In the virtual domain, team roles and clarity around this becomes even more pronounced with the importance of matrix relationships.
Matrix relationships occur when a virtual team member may report to two or more leaders. It could be that one person is working locally, and the other globally, or it might be the case where the team member is supported by the project lead as well as a technical expert.
Facilitating discussion around team roles and matrix relationships is an important part of team building. Without clarity, it is likely that many issues will recirculate.
In working through matrix relationship roles it can be important to ask the following questions:
What roles exist within the team and this matrix relationship?
What issues need to get communicated, and when?
What happens if directions are in conflict or contrast with the other?
What values underpin this work?
When will all three parties need to sit down and meet (virtually or in person)? Quarterly? Semi-annually?
How are disagreements handled?
In Teams365 #599 http://www.potentialsrealized.com/teams-365-blog/teams365-599-6-leadership-questions-matrix-management   I also included these 6 questions to consider:

1. What are your current priorities in each team?
2. What overlap is there for you?
3. What roles do you play in both teams?
4. What responsibilities, opportunities and constraints should we as  team be aware of?
5. What could be made more clear for you?
6. I need the following support  ----- from ------ to be successful

You may also be interested in looking at this post as well:
Teams365 #594: Matrix Management: 4 Keys to Making it Work"
http://www.potentialsrealized.com/teams-365-blog/teams365-594-matrix-management-4-keys-to-making-it-work
 What are the discussions you want to, and need to have, around team roles and matrix leadership?
There are entire bodies of work around team roles including the work of Belbin. A topic for future posts, perhaps!

​Have a great Tuesday,
​Jennifer


Jennifer Britton
Potentials Realized | Coaching Team Leaders
Team and Leadership Development | Coaching | Retreats.
Follow us on Twitter @Teams365

Phone: (416)996-8326

​Looking to enhance your virtual conversations - Conference calls? Webinars? Virtual coaching work? Pick up a copy of my new book, Effective Virtual Conversations, at Amazon. You can also purchase a copy direct from our site, signed by me!
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#Teams365 #1378: Effective Virtual Conversations Tip #16: Generations and Virtual Conversations

10/9/2017

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 It's Monday and time for another Effective Virtual Conversations tip. We are at tip #16 from my new book, Effective Virtual Conversations. What often gets magnified in the virtual domain is different generation's aptitude and comfort with technology. In my new book, I explore this topic more fully as it does have an impact on the levels of comfort and confidence people participate in virtual conversations of all kinds - conference calls, webinars, streaming calls. While we don't all "fit into" our typical generational patterns, it's a useful frame to consider as we think about what may be preferences and barriers for engaging and participating in virtual dialogue.

For those that already have a copy of the book, take a look at pages 45-47.

Questions to consider:
Think about an upcoming virtual conversation you are going to host. Who are the members?
What is their level of confidence and comfort with the platform you are using?
What is their preference in terms of learning styles - i.e. working in smaller groups vs larger groups?
Are they accustomed to connecting and being in dialogue with people they have never met physically before?
What other barriers may exist with their participation?

Have a great start to your week,
Jennifer
Jennifer Britton
Potentials Realized | Coaching Team Leaders
Team and Leadership Development | Coaching | Retreats.
Follow us on Twitter @Teams365

Phone: (416)996-8326

​Looking to enhance your virtual conversations - Conference calls? Webinars? Virtual coaching work? Pick up a copy of my new book, Effective Virtual Conversations, at Amazon. You can also purchase a copy direct from our site, signed by me!
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#TEams365 #1377: Video: 4 Team Building Myths

10/8/2017

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It's Sunday and time for another Teams365 video. Today I am pleased to share with you a short video on 4 Team Building Myths. Take a look at the post from 2015 which inspired it - Teams365 #405. Which of these four areas do you fall into the trap of? What is important to note for your team?

Please share with others who will find it useful, and visit our Teams365 Leadership Video Channel at YouTube for more videos to share during your team meetings.

Have a great weekend,
Jennifer
Jennifer Britton
Potentials Realized | Coaching Team Leaders
Team and Leadership Development | Coaching | Retreats.
Follow us on Twitter @Teams365

Phone: (416)996-8326

​Looking to enhance your virtual conversations - Conference calls? Webinars? Virtual coaching work? Pick up a copy of my new book, Effective Virtual Conversations, at Amazon. You can also purchase a copy direct from our site, signed by me!
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#Teams365 #1376: Weekend Quote: Motivation

10/7/2017

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This weekend's quote comes from Antoine De Saint-Exupery who wrote "If you want to build a ship, don't drum up people together to collect wood and don't assign them tasks and work, but rather teach them to long for the endless immensity of the sea".

This quote gets us thinking about the deeper layers of motivation and drivers. What are the things that shape actions in your team. To do lists, or values? A yearning for impact, or checking it off. The topic of capacity building is one that I work around every day. Many times the conversations we have do not yield immediate surface results, but have the impact of making a shift in the longer term, under the water line.

What is creating passion, and drive for your team right now? How can you give people an opportunity to connect more to what is below the water line?

Have a great weekend,
Jennifer


Jennifer Britton
Potentials Realized | Coaching Team Leaders
Team and Leadership Development | Coaching | Retreats.
Follow us on Twitter @Teams365

Phone: (416)996-8326

​Looking to enhance your virtual conversations - Conference calls? Webinars? Virtual coaching work? Pick up a copy of my new book, Effective Virtual Conversations, at Amazon. You can also purchase a copy direct from our site, signed by me!
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#TEams365 #1375: #Flashback Friday: 4 Areas for Virtual and Remote Teams to Focus on

10/6/2017

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 This fall I have been speaking a lot on virtual and remote team success, given the release of my most recent book (Effective Virtual Conversations) and the expanding interest in this topic in many industries. It's also more likely that virtual team leaders may be tasked with their own team's development. A 2016 study by R3 found that only 22% of virtual teams participated in virtual team development. Take a look at this survey here.

Here's a past post I thought many of you would be interested in - 4 Areas for Virtual and Remote Teams to Focus On. While these are not the only 4 things to explore and shore up with your team, they are four very important areas.

Take a look at what I wrote back in #Teams365 #1161:


Virtual and remote teams continue to spring up for a variety of reasons  whether it's a project team that is weaving together skills and expertise from across geographic locations, or whether it's a global team, it's important to invest in the development of virtual teams just like we do for in-person teams. This post explores four separate areas you may want to put more attention around.

Clear goals  - Goals create both focus and alignment. In a virtual team, it is important to help the team look at things from both the individual and the team level. Make sure to stimulate conversation/focus on the individual level and also the team level around questions such as
What are your key priorities?
How does each team member connect into the larger interface of the team?
What is the overlap or gaps between individual and team goals?
What resources are needed?
In terms of sequencing, what needs to be completed first before another person can start?
Being clear on what success looks like and what is necessary to achieve this (resources, feedback loops, reporting structures)

Roles and responsibilities – In virtual teams it is important to spend time being crystal clear and granular in terms of what the roles and responsibilities of each team member are. Clarify issues such as:
how their work intersects with others.
Who they report to,
Who they receive feedback from and when.
Being detailed on this helps to clarify, and bust, assumptions which may be held.

Matrix relationships – It is likely that the employee will have a series of matrix relationships in some instances, especially if they are global. Being clear on what the reporting structures are and how and when issues should be flagged with each leader. Being intentional around the feedback loops are also important.

Creating Connection - In virtual teams it is very easy to overlook the fundamentals like creating connection across team members. In future posts we will explore different approaches and activities to create connection across the team. For now, take a look at these past posts which address the issue of creating connection.

Where are you as a team in all four areas? Take note of what needs attention.

Have a great weekend,
Jennifer


Jennifer Britton
Potentials Realized | Coaching Team Leaders
Team and Leadership Development | Coaching | Retreats.
Follow us on Twitter @Teams365

Phone: (416)996-8326

​You can grab a copy of my new book, Effective Virtual Conversations, at Amazon. You can also purchase a copy direct from our site, signed by me!
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#Teams365 #1374: Team Building Tip

10/5/2017

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Today's Team Building Tip gets you as a team to consider What Does Being Agile Mean?

Growing from the IT sector, agile is now being adopted by teams of all kinds- from financial services to design and other industries.

Characterized by rapid iteration, agile is now being adapted by teams as a way to iterate in rapid change environments. Check out Wikipedia's page on agile here.

Agile's approaches are grounded in the Agile Manifesto and are very team based.

To learn more about Agile and what it could offer for your team, you may want to check out some of these articles:
C Prime's What is Agile? What is Scrum? Read it here.
HBR's Embracing Agile. Read it here.

In the meantime, what does being agile mean for you?

Have a great week,
Jennifer


Jennifer Britton
Potentials Realized | Coaching Team Leaders
Team and Leadership Development | Coaching | Retreats.
Follow us on Twitter @Teams365

Phone: (416)996-8326

​You can grab a copy of my new book, Effective Virtual Conversations, at Amazon. You can also purchase a copy direct from our site, signed by me!
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#Teams365 #1373: Virtual and Remote Team Activities - #4 - Creating a Team Charter

10/4/2017

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Creating a Team Charter
Copyright 2017 - Jennifer Britton

For decades we have known the power of a team charter or a team  having a set of shared agreements about what is acceptable, or unacceptable on the team. These are behavioral agreements around “how things are done around here”. Having an explicitly created set of team agreements can serve to avoid some of the more negative, and toxic behaviors which can emerge.

Increasingly research is pointing to the importance of team agreements  - take a look at Charles Duhigg’s article on Google’s high performing team experience, or refer to what Amy Edmonston refers to as psychological safety.

Time Required: 15 – 60 minutes

Materials needed – White board, breakouts and/or annotation

Who For? Newly forming teams, teams which are wanting to be even more exceptional, project teams, teams that are struggling

Instructions:
Teams which excel have a set of shared agreements around how they want to operate as a team. This is also seen as “What is acceptable and what is not acceptable in our team”. “It’s how we do things around here”. It’s “our values in action”

Get team members to first consider the question : What are the behaviors and agreements you want to have in place so that you can do your best work?”

Creating a team charter can be done in several ways –

As a large group where everyone suggests one item at a time, which is captured on a white board and then agreed upon OR

First team members meet in smaller breakouts to discuss what they see as agreements, which they then bring back and share with the larger team as individuals or breakout groups

Depending on the number of agreements generated, you may wan t to capture them first and then vote on which are the top ones for the team OR to create the most amount of buy-in, have team members share their proposed agreements and then individually agree upon them, and what they mean for everyday behaviors.

What is important in this dialogue is the discussion and agreement across the team. It is also important for the team to have discussion around what does each agreement look like “in action” or behaviorally. For example, if we agree to “start work on time” what does that look like? Does that mean you are in the office? Does it mean you are in the lunch room, in the office starting the day, or does it mean that you are on your computer ready to work when the work day starts.
With teams it is important to get “granular” and very detailed around what is, and what is not, acceptable on the team.
 

Jennifer Britton
Potentials Realized | Coaching Team Leaders
Team and Leadership Development | Coaching | Retreats.
Follow us on Twitter @Teams365

Phone: (416)996-8326

​You can grab a copy of my new book, Effective Virtual Conversations, at Amazon. You can also purchase a copy direct from our site, signed by me!
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#Teams365 #1372: Virtual and Remote Team Development: #3 - Vision

10/3/2017

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Time: 10 – 60 minutes

Materials Needed: Pens, Paper, Markers

Instructions:
Having a shared vision is one of the six ingredients teams need to excel. Check out past posts on the Six Factors here. Depending on the pace of your business context, you may have team members consider their immediate vision, or a vision of a medium or long term process. Vision work takes teams into the realm of possibility, and research has shown that it activates the PEA – Positive Emotional Attractor network, literally “opening up the brain”. Read more about Boyatzis research in Neuroscience and Leadership here.

Ask team members to think about what their vision is for the next year/3 years/five years etc. This activity can be facilitated many ways. Some teams like prompting questions, whereas other teams like to jump right into the activity with no prompts or questions to think about.
You might have:
  1. Teams sketch out a vision of what they think their future will look like
  2. Provide teams with scrap book materials and have them work on
 
Prompting questions around vision. It can be useful to provide teams with a number of questions around vision. Check out other posts here at the Teams365 blog for more on this. 8 the prompting questions you may provide to teams are:
___ years from now we are…..
Our greatest successes have been…
We are known for …
The impact our work has had is….
Key stakeholders we work with are….
Other teams come to us for….
Every day we really enjoy…..
_____ has helped us be successful
 
It is always very interesting to see where teams take this activity. Spend time after the actual vision is created (in drawing, on paper) by getting  the team to notice:
Key themes which have emerged
Key metaphors which have emerged
Next steps which are obvious
What they notice about roles
Invite the team to place their newly created vision somewhere visible where they can refer to it on a regular basis.
 You may follow up on this activity with a later date in having them further refine their vision or add to it in another way. So if you had people sketch in the first iteration, the next round might be having them identify some key photos which represent different milestones in the vision.

I have written quite a bit around vision in past posts – be sure to check out other Teams365 posts on this topic here.
 

Best wishes,
Jennifer

Jennifer Britton
Potentials Realized | Coaching Team Leaders
Team and Leadership Development | Coaching | Retreats.
Follow us on Twitter @Teams365

Phone: (416)996-8326

​You can grab a copy of my new book, Effective Virtual Conversations, at Amazon. You can also purchase a copy direct from our site, signed by me!
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#TEams365 #1371: Effective Virtual Conversation Tip #15

10/2/2017

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​Today's Effective Virtual Conversation tip brings us to #15 and something that I share very early on in the book - "Small really is beautiful. in groups, numbers are exponential, and each new person brings a web of layers". 

​Bigger is often seen as better in today's world, but in the world of the virtual facilitator, being able to work with a small group of people at any one time is a benefit. Each time we add new group members on, we are not only adding on one new person, but  a full series of new perspectives, beliefs, values and assumptions. Rather than just being additive, many times group size increase becomes exponential (think x cubed, rather than x + x + x).

​What is the optimum size of groups for you?

​While 15 - 25 may be the norm for in person programming, creating engaging virtual calls may be much smaller than that for maximum interactivity. 4-8 is often the norm for highly interactive virtual programs. This may not always reflect the budget realities in organizations, so facilitators working with groups that are larger will need to plan out intentional engagement points frequently (think 5-10 minutes).

​What do you notice about group size as you think about your work this fall?

​Have a great start to your week,
Jennifer
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    Author


    Jennifer Britton - Known for her writing and work in the areas of remote and virtual teamwork, leadership, team and group coaching, Jenn is the founder of Potentials Realized, and a former team leader with global organizations including the UN. She is passionate about helping teams and organizations to do their best work. Potentials Realized is a performance improvement company providing training, coaching and facilitation services. We specialize in support to virtual teams, remote work, and virtual facilitation, in addition to our award-winning coaching  and program design services.

    Visit our on-demand courses for team leaders and team members here.

    All blog posts are Copyright 2014-2022.  Jennifer Britton, All Rights Reserved.


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