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Teams365 Blog

Daily tips, tools and blog posts for leaders and their teams. Daily posts since January 2014. The Teams365 blog is brought to you by Jennifer Britton, founder of Potentials Realized, and author of Effective Group Coaching and From One to Many: Best Practices for Team and Group Coaching.

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TEAMS365 #2486 – 3 Ways to Stand Out Virtually

10/20/2020

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This past week I hosted a 5-day challenge called “Stand Out Virtually – Corporate Edition”. We explored what’s needed to create interactive, and memorable, corporate engagements, whether you are working in organizations that are for-profit, not-for-profit, public sector, start-ups or associations. Those who attended were coaches and other learning professionals, leaders, and entrepreneurs, who lead programming for organizations and have had to pivot or expand their virtual offerings.

Three key themes we talked about this week around creating memorable and impactful virtual calls are what I term in my book – Effective Virtual Conversations – “Death By Conference Call” or today’s term of “zoom fatigue” were:

#1 - Invite people to interact and get active – Conversations are not meant to be a passive endeavor. They need to be active. Talking at people one way is not having a conversation. Be sure to use the “engagement levers” available to you – from chat, to annotation, polling or breakouts. Different size virtual rooms, and different platforms will provide different options available.
Task: Review one of your current presentations this week. What is one way you can create more active focus on the part of participants? Note incorporating this every 7-10 minutes is often a good rule of thumb.
 
#2 - Improve your questions – Leadership in the remote and virtual space is via influence. This is another reason why conversational skills become so important virtually. Consider what questions will elicit the response and action you are looking for.

Questions are usually asked one at a time, only 4 to 6 words in length, and the most open-ended questions usually (but not always) start with WHAT. Why questions may put people on the defensive if trust levels are not high. How questions will move people into a process orientation.

Asking two questions at a time is often referred to as stacking and may lead to people not knowing which question they should refer to.

Task: Spend some time thinking about and reviewing the questions you want to ask in an upcoming presentation. Are they clear? What do they invite people to do – connect the dots, look to the bigger picture, etc?
 
#3 - Consider the visuals – One of the main channels we have in communication is visual. What are the visual elements you are using in your presentation or conversation? Is there an opportunity to create a metaphor to make a more complex topic simpler? Or a graphic or illustration which could synthesize new ideas.

Task: Consider your visual elements this week – photos, colors, metaphors and images.  What is important to note about your visuals?

Just a reminder, that this week we are starting the Stand Out Virtually Fall 2020 Incubator.

If today’s blog post is a topic of interest to you and you want to learn more about creating WOW conversations for the corporate arena, I’ll be hosting a seven week virtual learning series this fall on Mondays from 1:00 – 2:30 pm ET called the Fall 2020 Stand Out Virtually Incubator. Each week we’ll host a live learning call, you’ll participate in viewing some micro-learning and you’ll also be paired with a peer accountability partner to support you in building out and positioning your work. Whether you are external or internal to an organization, this program will build your tools, clarity and confidence around standing out virtually. Click here to learn more and register. 

The program runs from Monday October 19th to Friday December 4th.

Best wishes,
​Jennifer
Jennifer Britton
Potentials Realized | Coaching Team Leaders 
Coaching Skills Training | Leadership Development | Teamwork
Growing Team Leaders, One Conversation at a Time™ in the Remote Space
Contact us to discuss leadership, coaching or performance needs for your and your team
Phone: (416)996-8326
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TEAMS365 #2580 – Remote Pathways Podcast – Pivot to Virtual Events

10/14/2020

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It’s almost been a year since we launched the Remote Pathways podcast and little did we know how 2020 would the YEAR of REMOTE!

Our most recent episode brings on special guest Kristin Winkle-Beck to talk about her experience of pivoting a high profile in person event to the virtual space. With in person events being shelved for the mid-term, what type of virtual events are you exploring?

Catch up on our conversation with Kristin a few weeks ago as part of our October 1st Community Call 

You may also want to catch up on Episode 21 – Virtual Co-Working, where we explore several different types of virtual co-working experiences. You will find the podcast here and then the related Community Call here (30 minutes).

What are your most important tips about remote work and virtual events?

Enjoy the conversation!
​Jennifer
Jennifer Britton
Potentials Realized | Coaching Team Leaders 
Coaching Skills Training | Leadership Development | Teamwork
Growing Team Leaders, One Conversation at a Time™ in the Remote Space
Contact us to discuss leadership, coaching or performance needs for your and your team
Phone: (416)996-8326
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TEAMS365 #2579 – Stand Out Virtually – Corporate Edition – Follow Up

10/13/2020

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Last week I had a lot of FUN connecting in with professionals who are scaling their virtual conversations into the virtual marketplace. Whether you are an entrepreneur, coach or a leader inside an organization, it’s critical that we get better at communicating our messages for the remote space.

Some of the key themes touched on last week include:
The importance of having a robust toolkit of virtual engagement strategies. The days of “talking heads” are done, and so are the days of the Death By Conference Call (check out my posts from 2014 on this). Most people in the remote space EXPECT as interactive a conversation as possible – whether the engagement is via chat, voice, annotation or polls.

The importance of creating a clear business case. What’s important about this topic? What is the cost of not doing something? What is the cost of building capacity, or training people, or….?

In such a volatile business context, one of the only certainties is that virtual conversations and remote work is here to stay. To build up your toolkit of virtual engagement strategies be sure to check out the 5 Week Virtual Academy I am kicking off this Friday. We’ll be exploring the following topics:
  • What’s your virtual offer
  • Designing an Engaging Virtual program
  • Building a Business Case for your Virtual Event, Training or Conversation
  • Contracting
  • Masterful Delivery
  • Remote Team Needs
 
We’ll be taking a deep dive through on-demand modules and live sessions. I hope that you will consider joining us.

With best wishes,
Jennifer
Jennifer Britton
Potentials Realized | Coaching Team Leaders 
Coaching Skills Training | Leadership Development | Teamwork
Growing Team Leaders, One Conversation at a Time™ in the Remote Space
Contact us to discuss leadership, coaching or performance needs for your and your team
Phone: (416)996-8326
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TEAMS365 #2578 – Effective Virtual Conversations Tip #171 – Latency and Recency Effect

10/12/2020

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This week’s Effective Virtual Conversations tip is one I cover in Chapter 6 of the book – the Latency and Recency Effect. This neuroscience principle asserts that we remember the start and end of things. The things that fall in the middle are forgotten (unless reinforced).

So, what are the implications of this for virtual calls? Consider what are the elements you want to reinforce or specify at the start and end of calls, given that these are the things which will be best remembered by those participating.
To make a start of a virtual call memorable:
  • Let people know:
    • What the purpose is.
    • What level of engagement is expected. It’s different to attend a call when you are spoken to, versus a call where you are actively shaping the agenda and focus, feeding into discussions and dialogue.
  • Provide an opportunity for people to “Get Grounded” and connected to the topic of the meeting. We move from one video call to another these days and it’s important to provide an opportunity for people to be able to focus on where you are going. What’s the question which will get people connected into the topic of the conversation?

​Capture people’s attention. What is going to e unique or memorable?
 
In terms of the end of the call, provide an opportunity to focus in on:
  • What were key messages or topics covered?
  • What are the next steps?
  • Who is responsible for what and what are the different accountabilities?
 
Enjoy your conversations!
Jennifer
Jennifer Britton
Potentials Realized | Coaching Team Leaders 
Coaching Skills Training | Leadership Development | Teamwork
Growing Team Leaders, One Conversation at a Time™ in the Remote Space
Contact us to discuss leadership, coaching or performance needs for your and your team
Phone: (416)996-8326
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TEAMS365 #2577 – Sunday Weekly Review

10/11/2020

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This week’s blog posts focused on several areas including:
  • Saturday’s Weekly Journaling Prompt of “To Go Deeper Means…”
  • Friday’s focus on Reducing Digital Distractions
  • Thursday’s focus question for teams – Communicate in a way that works for you.
  • Wednesday’s focus on The Different Bells and Whistles of Engagement of Zoom Calls
  • Tuesday’s focus on this past week’s Stand Out Virtually Challenge – Corporate
  • Monday’s Effective Virtual Conversations tip #170 on Mirror Neurons

Best wishes,
​Jennifer
Jennifer Britton
Potentials Realized | Coaching Team Leaders 
Coaching Skills Training | Leadership Development | Teamwork
Growing Team Leaders, One Conversation at a Time™ in the Remote Space
Contact us to discuss leadership, coaching or performance needs for your and your team
Phone: (416)996-8326
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TEAMS365 #2473 –The Different Bells and Whistles of Engagement for Zoom Calls

10/7/2020

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It is not uncommon to hear at the end of my training sessions – “WOW, the time really flew!” “That was amazing.”

These comments are a contrast to the negative press we hear about zoom fatigue and yet another “talking head” experience. Just last week a group member indicated that my virtual session with their organization was the first one that they had not fallen asleep in since March.

So, what can we do to keep virtual calls as they are intended – a deeper way to connect people to the content and each other?

Watch your pace change! Keeping things moving. A pace change every 7-10 minutes provides enough time for content and information, and then shift it up. A shift might involve:
  • Asking a question and having people respond
  • Doing a poll to take the pulse of the group
  • Moving people to breakout rooms for discussion
  • Using annotation to have people engage on the screen
  • Incorporating an energizer
  • Getting people to turn to chat and share their ideas

​Provide time for people to do things real-time. Is there a process you can take people through, working on step by step? Is there something people can draw out and work on?

Being clear with the end result. What is important? What are the questions that will help you get there?

Plan it. We can’t “wing things” in the virtual space like we could in-person. Take time to plan and prepare for the conversation.

Want more tips? Listen into the 60-day series of Effective Virtual Conversations Daily Author Readings I hosted this spring over at the Effective Virtual Conversations website. 

Enjoy your conversations!
Jennifer
Jennifer Britton
Potentials Realized | Coaching Team Leaders 
Coaching Skills Training | Leadership Development | Teamwork
Growing Team Leaders, One Conversation at a Time™ in the Remote Space
Contact us to discuss leadership, coaching or performance needs for your and your team
Phone: (416)996-8326

Join us September 17th for the one-day Stand Out Virtually! STtdio Day Masterclass - Learn more about creating exceptional virtual presentations, meetings and programs, and leave the day with your next one sketched out!
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TEAMS365 #2472 - Another 5 Day Stand Out Virtually Challenge

10/6/2020

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This week I am hosting another 5 Day Stand Out Virtually Challenge, this one focusing on supporting organizational or corporate initiatives.

With many organizations realizing that their training, and team development, is going to need to be extended into the virtual realm for the distant future, being able to serve large groups, teams and even entire organizations in engaging virtual conversations focused on boosting relationships and enhancing  results.
There are many options for virtual conversations in the corporate space including:
  • Virtual Retreats (Yes, organizations and teams moving their retreat process online.)
  • Team Meetings
  • Team Building Sessions – From escape room experiences to team development, team building is of great need. Prior to the pandemic about 1 in 4 remote teams had virtual team development. Given that teams are often the engines of business, what’s possible in your organization? Contact us to learn more about our team days. 
  • Strategic Planning Sessions – One of my favorites, strategic planning sessions are a must as we move into Q4. Be sure to leave enough time for discussion and working on the plan.
  • Micro-learning – Short video-based learning modules which people can fit in
  • Virtual Round-tables – Time dedicated to bringing people together for discussion and dialogue.

What are the different virtual formats you want to explore? What’s going to help teams and groups work more effectively in the virtual space?

Be sure to return back to read tomorrow’s blog post on “The Different Bells and Whistles of Engagement for Zoom Calls” 

Best,
​Jennifer
Jennifer Britton
Potentials Realized | Coaching Team Leaders 
Coaching Skills Training | Leadership Development | Teamwork
Growing Team Leaders, One Conversation at a Time™ in the Remote Space
Contact us to discuss leadership, coaching or performance needs for your and your team
Phone: (416)996-8326

Join us September 17th for the one-day Stand Out Virtually! STtdio Day Masterclass - Learn more about creating exceptional virtual presentations, meetings and programs, and leave the day with your next one sketched out!
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TEAMS365 #2458 – 5 Tips to Better Video Meetings

9/22/2020

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#1 – Start with the end in mind. As Stephen Covey wrote years ago “start with the end in mind”. Being clear on what you want people to LEAVE the meeting with, is core to identifying topics which need to be covered, what those topics will focus on, as well as what’s critical for success.

#2 – Have shared agreements about being on-camera and using (or not using) mute. There are several different types of meetings we may host and being clear on what the level of interaction is, is key. Because one Zoom room (or Teams room) looks like another, clarify what people can expect.

#3 – Consider activating video backgrounds. If people’s systems are fast enough, consider the video backgrounds which will work to block out extraneous backgrounds. While green screens can ensure that the background doesn’t make you lose your fingers, or that the glasses on the top of your head don’t fade out,  you can also get small portable green screens which fit on the back of your chair.

#4 – Use all the tools available. If you have to determine the focus of your conversation, consider how a poll or annotation might support you. If you have a large group, use breakouts to move into smaller discussion pods.

#5 – Track agreements as you go. Whether one person acts as a rapporteur (note taker) OR you capture things on the screen, capture agreements as you go. Note also that there are now several apps which integrate into the virtual space for transcription – such as the Otter.ai integration with Zoom and other elements.

Finally, as a bonus, consider your lighting. Being able to be seen automatically builds trust. Make sure that your lighting source is in front of you – windows work well.

What is going to help your next video meeting stand out?

Enjoy!
Jennifer
Jennifer Britton
Potentials Realized | Coaching Team Leaders 
Coaching Skills Training | Leadership Development | Teamwork
Growing Team Leaders, One Conversation at a Time™ in the Remote Space
Contact us to discuss leadership, coaching or performance needs for your and your team
Phone: (416)996-8326
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TEAMS365 #2442 – Weekly Review :Virtual meetings, Systems Check and Monthly Kick off

9/6/2020

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Welcome to the week in review. This week we covered the following posts:
  • Saturday’s Weekly Journaling Prompt
  • Friday’s Flashback Friday
  • Thursday’s Team Building Question inviting you to do a systems check
  • Wednesday’s focus on 6 Areas To Consider With Your Virtual Meetings and 8 Questions To Always Ask. Read it here.
  • Tuesday’s Monthly Kick Off and Review
  • Monday’s Effective Virtual Conversations Tip

Enjoy!
Jennifer
Jennifer Britton
Potentials Realized | Coaching Team Leaders 
Coaching Skills Training | Leadership Development | Teamwork
Growing Team Leaders, One Conversation at a Time™ in the Remote Space
Contact us to discuss leadership, coaching or performance needs for your and your team
Phone: (416)996-8326
0 Comments

TEAMS365 #2438 –6 Tips for Better Video Meetings – And 8 Questions To Ask Every Time

9/2/2020

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Inefficient meetings have simply transposed themselves over to the virtual space in recent months. Before you step into what is often the busiest part of the year (post-Labor Day!), consider these 10 tips for better video meetings.

#1 – Consider your audio – How clear is it? Are you using a good microphone? Is there any background noise?

#2 – Consider your lighting – When lighting is behind you your face may be shaded. It’s important to get lighting right so that you can be seen. Visual cues are key in the virtual space. Being able to read someone’s face is essential for building (and maintaining) trust. The best lighting is often created when a window is just in front of you, with muted light (I use a sunshade in my office to keep the light a little more diffuse).

#3 – Consider what visual cues will be useful – What are the elements you want to include in your meeting? What could be provided in a visual way?

#4 – What is your call to action – i.e. what do you want people to do afterwards? Make it as clear and focused as possible.

#5 – Always include a dial in number in case people have challenges accessing the call via their computer or app.

#6 – Keep to time – Don’t wait or everyone to show up because you don’t know if they will. Likewise, make sure you wrap up on time as well!

In addition to these 6 tips, always be asking the 8 Essential Virtual Meeting Questions I share in my book, Effective Virtual Conversations. The questions are:
  1. What’s the purpose?
  2. What takeaways do we want?
  3. Who needs to be on the call?
  4. What preparation is needed for us to be most effective in the meeting?
  5. What pace do we want in order to keep it engaging?
  6. What will help keep the focus?
  7. What’s absolutely essential? (versus what will be nice to cover or where can people go for more information around topics?)
  8. What follow up might be required?
 
Let us know what your favorite meeting tips are by sharing them over at the Virtual and Remote Visionaries Hub. You can find it here.

Best,
​Jennifer
Jennifer Britton
Potentials Realized | Coaching Team Leaders 
Coaching Skills Training | Leadership Development | Teamwork
Growing Team Leaders, One Conversation at a Time™ in the Remote Space
Contact us to discuss leadership, coaching or performance needs for your and your team
Phone: (416)996-8326
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    Author


    Jennifer Britton - Known for her writing and work in the areas of remote and virtual teamwork, leadership, team and group coaching, Jenn is the founder of Potentials Realized, and a former team leader with global organizations including the UN. She is passionate about helping teams and organizations to do their best work. Potentials Realized is a performance improvement company providing training, coaching and facilitation services. We specialize in support to virtual teams, remote work, and virtual facilitation, in addition to our award-winning coaching  and program design services.

    Visit our on-demand courses for team leaders and team members here.

    All blog posts are Copyright 2014-2025.  Jennifer Britton, All Rights Reserved.


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